My first experience was wonderful! I had Belinda and she was very sweet and really listened to what I wanted. Went over all of the options and made recommendations based on my needs. Since it was my first time, it took about 2 hours but I was so relaxed, I took a nap! That was worth every cent just for that! The lashes came out beautifully and I hardly even feel them. I opted for a look between natural and gorgeous so they would add length but still feel lightweight. The front desk girls were super nice as well. I definitely suggest the membership, it's a great deal! This location isn't very close to me but I wouldn't mind returning and I'd definitely book with Belinda again! read more

Amazing Lash Studio Sonterra Village - Lashes look natural. No makeup, no filter! - Eyelash Service Near Me - San Antonio, Texas

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Went as a 1st timer Spoke to the tech about style and pricing before starting. I will say style wise I wasn't sure just because this was my 1st time getting lashes. Regarding the prices she reformed me that the base(cat eye) is $99 plus $30 for whisky. Totaling up to $130. When checking out the lady taking my payment informed me that my total was for $160. I informed her what my tech said and she responded with "I'm sorry, it looks like she gave you the wrong price. It's actually going to be $160 for the fairy lashes" At that point I was confused about both the pricing and the style of lashes on my face. I stated "oh that awkward because I was informed and agreed on another number" she just replied with another I'm sorry but you only have to pay $150 because it's $10 off from a referral " . I swipe, walked out. My friend went back in there and said that this isn't right and told me that a manger/supervisor will be giving me a call next day. Believe it was the manager giving me call the next day to ONLY discuss the way the lashes came out but that the owner will be give me a call later that day the discuss the pricing issue. I never received that call. Overall, my tech was very nice however I truly don't know what style lashes I got nor what all I paid for. read more

Previous client returned for one set of lashes . Horrible service . They fell out within a couple of days. And the price was not worth it. And yes ; I did follow all the recommendations for care. read more

I am extremely disappointed and honestly shocked by my experience with this studio. I was a loyal member for six years, paying my membership every month. Recently, I discovered that my unused credits were simply removed from my account after I canceled my membership. At the time this happened, I was outside the country during a war, and apparently that didn't matter to them at all. Instead of trying to help or show even basic understanding, the representative I spoke with kept insisting that an email had been sent and showed absolutely no interest in resolving the issue. What shocked me the most was the way I was treated on the phone. The representative was dismissive, rude, and spoke to me in a humiliating and degrading way. After six years of loyalty, this is the level of respect I received. I truly regret ever becoming a customer of this place. If this is how they treat loyal clients after years of paying for their services, it's simply shameful. Do yourself a favor and avoid this place. read more

The receptionist and techs are very nice. Quality of the lashes not so much. I got my lashes done on a Monday by Wednesday they were almost all fallen off, I went back in for them to correct the issue, I asked the tech to please make them look as full as possible and even with eachother, her response was "you only have 30 mins so I'll do what I can". To me, that response was super unprofessional considering that I had to go twice to fix their mistake. I left very unhappy, while I was checking out the lashes were still falling out, not full or what I wanted and just overall very unsatisfied I spent $140 for a "master" and tipped her $20, then came back and tipped the other tech as well for no reason because it's been only a week and my lashes are practically gone. 2/10 do not go here. Not worth all the money. read more

I've been going to amazing lash studio for a year now and came to this location for a refill since I needed one but had really bad fall out which I had never experienced before. Super frustrating, especially since I've always trusted their work. When I reached out, all they could do was offer an evaluation, which honestly wasn't helpful and didn't fit into my schedule. Just really disappointed with how it was handled read more

The girl who did my lashes at the sonterra location, Angie, got so much chemical in my eyes. I thought I was going to go blind. The whole place made me uncomfortable and a complete rip off.​ read more

Update: was not attacking the business so the owner did not have to "investigate" anything lol. ‍ attitude from owners says a lot too. Nice receptionists/schedulers. Very impressed with lashes (day 1). Very curly and in your face lashes. Which isn't a bad thing lol. My only complaint was during removal of my old lashes the product burns! It really hurts if it gets into your eyes. I told my stylist and she stopped and rinsed my eyes with saline. She did what she could to help & handled it well but the product was painful. Also during application of my new full set the adhesive got into my eyes and stung as well. Stylist told me it was normal. Receptionists also said the stinging was normal if it got into your eyes. I didn't like that because with the last person who did my lashes (at a different location) I never had the stinging problem. When I go again for my fill I will request a Master stylist for the extra cost to see if I feel the sting again. For that...this location gets a 3 from me. read more

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Love amazing lash studio!! Always leave feeling beautiful, thanks to Ariana she gives the best service!!

5 stars for most of the Master Lash Techs! Membership and management leave a lot to be desired. Long story short I ADORE AMY MASTER lash technician! Even after the Asst Manager canceled my account after I complained about my first service with their Master AND TRAINER )thought I'd be getting the best, got what looked like 10 lashes on each eye. Went for fills early (figured what the heck, if this is as good as it gets I'll cancel). NIGHT AND DAY. The next master I went to gave me AMAZING LASHes And I left a very nice review stating the same. Because I did a refill early, my account has been out of whack from the get go and I had to pay out of pocket last time. When I mentioned that was because my firs time left a lot to be desired, so I had come for a refill early, the front desk girl offered to change my draft date to remedy the issue, and asked if 8 would like her to email management. I said yes and thanked her. Apparently when changed my draft date it dropped the credit I had on my account. When I asked, if they are aware of this why is their team not trained to identify this, she got annoyed. When I pointed out that I would expect a MASTER AND THE TRAINER to know better than to show up for my appt smelling of onions, she seemed annoyed. When I explained that the information I was sharing was in hopes they might address it, she got annoyed. She also accused be of being disrespectful. I was not, but I call BS WHEN I smell it. After reading some more reviews posted about Amazing Lash, I found that O am not the only one that felt that the management team is there, and are the only ones with access to make corrections to their accounts because their job looks like it is to make sure they do not issue any refunds. In addition, being aware that your system has a habit of negating funds o. Your customers accounts when they make changes to their draft date, seems like something you would want to fix or at least really keep an eye on. It seemed more like it was one of many excuses they offered,. I cannot help but wonder if that is intentional? How many more customers do they have like I was previously that just try to be pleasant and not make waves, when they are being asked to pay out of pocket for something where you believe you should have funds available. When I would not accept the Asst manager's excuses and deflections, and corrected her when she suggested that I had done something to cause them to look so bad 2 days after my appt. (I took pictures in my car after my appt but apparently I deleted them). I am still a member because my new MASTER lash tech is THE ABSOLUTE BEST! See photos. They loaded out of order. read more

Amazing Lash Studio Sonterra Village - After refills a week later with a different MASTER stylist - Eyelash Service Near Me - San Antonio, Texas

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I had an appointment with Amazing Lash for extensions for the first time. Knowing that I do wish for a more 'full' look, but not to the point where I'm heading out to a party, I made the decision to roll with the 'hybrid' set. (Indeed, there's a surcharge in addition to the normal set). Due to the nature of my last minute appointment, the availability lined me up with a master lash stylist with a surcharge as well. Fortunately, with the introductory rate, it is still a hefty price I'd paid for the quality I had received. I wouldn't recommend, but if you are in need for an appointment or it is your first time getting lash extensions, it wouldn't be a bad place to start. read more

I'm pretty dissatisfied and disappointed in my experience. I called to book a junior or master stylist because I've never had lashes before and I wanted to make sure I got someone who knew what they were doing. When I had my appointment they switched the tech and told me I was going with another girl when I got called back. She wasn't entirely helpful in helping me choose the best style for my eye shape but I proceeded as that's not really her job. After looking her up she was not a junior or master stylist like I requested. She finished and didn't even hand me a mirror or ask if I liked them. Fast forward to about 4 days later and I'm experiencing discomfort. I take a pic and show to another lash tech who tells me that she didn't isolate the extensions and glued them to more than one lash (see posted photo) It's a shame that not all the techs can be skilled at least somewhat similar and it seems there are is no quality control in place. Wasted money, time, and damaged my real lashes. I cancelled my membership before even getting one fill even though I was charged I'm not willing to risk the damage. I do want to say the manager they called me was extremely friendly and offered to get me with someone else at no extra charge, she had great customer service. read more

Amazing Lash Studio Sonterra Village - This has two extensions and four natural lashes glued together. - Eyelash Service Near Me - San Antonio, Texas

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I came in January 2019 after the manager called and let me know management has changed and improvements have been made to address my original office concerns. So, I thought I'd give them another try. I can say, they have been responsive to answer phone calls and when I went in, the front desk was helpful to assist rather than just taking to each other about their weekend drama. I never had any complaints about my stylist. Stacy still rocks! Unfortunately, I'm canceling my membership to save some money --trying to be more budget conscious, but man, will I miss my lashes! I do think it is a little crazy that you cannot cancel your membership unless you are out of state. I tried to cancel over the phone yesterday so that I'm not charged for another month. Unfortunately they said I had to come into the office to do so. My luck had it that my work schedule will not allow me to come in until next week :(. Oh well. read more

Amazing Lash Studio Sonterra Village - Eyelash Service Near Me - San Antonio, Texas

After over 1 year of using this service, I'm finally fed up! This place has terrible staff turnover...literally every lash stylist I loved would quit after just a few months of working there. With the most recent occurrence of loosing a great lash artist, MISSY. I was scheduled to get lashed by a new stylist and I just say I had never experienced so much fall out! I requested a mini fill within the first WEEK of me JUST getting a fill...after my appointment I STILL had terrible fallout. After that I refused to pay MORE money for a full set. I had to wait until May 10 to get my next fill without charging an extra draft. At this point I didn't care to stress anymore..and my lashes still look silly and my fallout is still intense. read more

Amazing Lash Studio Sonterra Village - Notice that my left eye is less full than the right..Mind you it's been LESS THAN 24HOURS since my fill. - Eyelash Service Near Me - San Antonio, Texas

Recently moved to San Antonio and needed a new lash studio. I called around & Amazing lash was the most thorough when it came to explaining their services, product and experience of the lash tech. I booked a same day appointment. At the studio, the lash tech walked me through the different options, styles, lengths and curves. We started with single lash and will hybrid into fanned lashes with my fill. The extensions are lights, I felt zero pressure, and ZERO burning afterwards. I am very pleased with the results. I received the "gorgeous" set and will hybrid with my fills. I also paid a discounted price as a first time member and signed up for the two fill membership. If you're in need of a new studio, highly recommend amazing lash! read more

Amazing Lash Studio Sonterra Village - Gorgeous Set lash extensions. Size 14 D - Eyelash Service Near Me - San Antonio, Texas

I really wanted this place to work. I even got the membership. I gave it 3 chances. Each time getting lashes glued together. Uneven eyes. I even asked not to be placed with a beginner anymore. But still was placed with beginners. My lashes wouldn't last two weeks even though I made sure not to get them wet or go near steam. They fell out in clumps and pulled out lashes that weren't ready to come out yet because of the weighI still had to pay for a full set each time since my lashes wouldn't last until my next refill. I don't recommend this place. Extremely disappointed. **Update- I saw the comment left on my review. It's just for show, clearly. I haven't received any calls :) good luck! read more

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So I scheduled an appointment with this location because it is closer to my home. Had to bring my very well behaved baby in a stroller with me. Was told no babies and that I should have known this. An attendant should have told me. Well no one did and she was close to napping. Had to have my husband come get her and rescheduled for 6 (original appointment was 4:00). Front desk staff were not apologetic about this at all. The review isn't lower ONLY because my lash lady Brandy was AWESOME! She gave me some great make up advice too. Very meticulous and took her time. I did the gorgeous style and LOVE it! See Brandy or Mercedes (may be additional as she is a Master Stylist). read more

Amazing Lash Studio Sonterra Village - Gorgeous lashes and eyebrow tips from Brandy! - Eyelash Service Near Me - San Antonio, Texas

Wanted to get my lashes done so on the days I just want to go make up free I'm still feeling cute. I got the "gorgeous" set of lashes done. I'm suspending judgement on how long the lashes will last. read more

Amazing Lash Studio Sonterra Village - The "gorgeous" lash option - Eyelash Service Near Me - San Antonio, Texas

Do not come here unless you want to waste 4-5 hours then get stuck with a higher bill than what was expected. They gave me a price for certain lashes then once paying it was $50 more than the original price. The manager Jasmin will dodge responsibility then throw a tantrum saying you're inconveniencing her. read more

I went to this location twice for lashes. The first time, half of them fell out within 36 hours. So, I went back in for my lashes to be repaired. The second time, I had an allergic reaction to the adhesive within 24 hours. I contacted the manager via phone immediately and left a message. After I did not get a return call, I followed up with an email, yet still, no response! I sought medical care for my eyes and even disclosed that in the email I sent. No response. BAD BUSINESS. No customer care. Poor management. read more

I spent over $250 on lashes 2 days before my wedding and almost all of the lashes on my left eye fell off right before my wedding. I had regularly gotten lashes before with no issues until now. I had no time to go and get them refilled before my ceremony so I wasted my money. Also, they didn't let me know about any upcharges and they also canceled my first appointment the day of and I had to reschedule at a much further location. Not impressed and will not go back!!! Do not go to this location. read more

Tania was so nice to me and even put up with how annoyingly impatient I was during our session! I was scared to get false lashes but honestly it cut my makeup routine in half and I feel beautiful without makeup now!! Bought their super fair membership package and plan to go back! read more

Amazing Lash Studio Sonterra Village - Eyelash Service Near Me - San Antonio, Texas

Horrible!!! Filthy AF!!!! Tech was sick and was sneezing and coughing the entire appointment as well as wiping her runny nose with her hands then putting eyelashes on me!!! Manager wasn't on site. Asked them to call her and send there sick tech home so others don't get sick. No one cared. Said I wasn't going to pay for the service and they said I needed to have lashes removed if I wasn't paying. Had them removed as they looked awful so I didn't care. A whole day wasted and now I'm probably going to get sick. This place is ghetto AF!!!! read more

I love my lashes! They are truly glamorous and luscious. Simone was wonderful explaining the process and best options for care to a first timer! I love all the compliments and the way my eyes pop in photos! Thank You Amazing Lash! read more

I wanted to update my review and state that Amazing Lash Studio reached out to me and apologized​ for my bad experience​. The corporate office worked quick and effective to solve the problem. They issued me a full refund and took responsibility for the dilemma, which I am extremely happy about. read more

Amazing Lash Studio Sonterra Village - TERRIBLE! This is the glue still on my lashes after the "removal" - Eyelash Service Near Me - San Antonio, Texas

Hello, I was a customer with Amazing lash prior to the pandemic. My Daughter is high risk so my account was froze in May 2020 and I called in July to cancel my account. In August my account begun being drafted again, I own that I didn't notice and didn't check my account as I thought it had been cancelled. I received a text yesterday about my account and immediately called wondering why my account had been drafted. Today when the manager called me back there is nothing she can do other than refund 90 days because of the agreement I signed and they have been trying to contact me. I have no voicemails or texts, other than yesterday, from the studio. She refuses to accept that I called to cancel in July because "her manager has never done that before" There is a first time for everything. She is calling me a liar when I say I didn't get calls, voicemails, or texts by stating that she can see my account and see that the attempts were made. This is horrible customer service and I would like all of my funds back. read more

Brooke is my absolute favorite! I have been coming consistently for 5 months and absolutely love my lashes. I get so many compliments and they look amazing! Brooke is a true professional and does a thorough job of making sure I am satisfied each and every visit. She consults with me on the health of my lashes, suggests appropriate products, and got me hooked on the voluminous lashes- sure it's a small upcharge but they are SO worth it! Thanks so much, Brooke- I am never disappointed! read more

Amazing Lash Studio Sonterra Village - Eyelash Service Near Me - San Antonio, Texas

I made an appointment to have my lashes done at this location for my graduation and was extremely disappointed! My brothers girlfriend had used this location for over a year and her lashes always look perfect. However the tech she recommended wasn't available so I had to see someone else. HOW GOOD YOUR LASHES COME OUT DEPENDS SOLELY ON THE TECH!!!!? So pick one that has either been recommended or that has pictures. I was in there for about four hours and had to even have her fix a part she completely messed up. I still walked out of there literally disgusted with the way my lashes looked and the front desk could tell how bad it was. One eye was fuller, my eyes looked completely differently sizes due to the way she did my lashes. I walked out almost crying. I was already in a rush getting my things together for my graduation so I just went home. I called the following Monday asking them if they could fix my lashes and complained about how bad they looked but the front desk said the tech had been fired (obviously she had no idea what she was doing) and they refused to fix them without wanting to charge me more. Luckily my mom owns her own salon with a stylist that does lashes so she was able to remove them for me. If you want your lashes done always look for an experienced tech that has photos or someone that has been recommended to you. For the price you're paying and the upkeep cost you want to make sure the tech has at least some idea of what she is doing! read more

I can not believe how many lashes fell out with in the first week. I was brushing them when twenty must of come off. I understand that you shed lashes but trust me it isn't that much. So far I spent close to $500.00 ( this includes purchasing all of the supplies needed in order to maintain your lashes between fills) with in a month. When I went in for a fill; they charged me an extra $40.00 (on top of the $70.00 for the membership fee) for a "lash bath" which should of came with the service free of charge, after the fill; again another 30 lashes fell out. I believe this business is a rip off. And I would never recommend this to anyone. SAVE YOUR MONEY!!! read more

If I could give zero stars I would! I cancelled my membership due to the unprofessionalism that I experienced during numerous appointments. On the 4th month, I was charged a membership fee. When I called to inquire about it, I was told it was because I wanted to try the new lashes. This company seems shady. Please watch your accounts when dealing with them. I want my refund! read more

I enjoyed my experience at this location and I couldn't be happier with my lashes. Not only did my lashes come out beautiful the staff made it a great experience. The staff were very friendly with me and were very helpful in sharing their professional tips with me on how to care for my lashes. Can't wait for my next appointment. read more

Amazing Lash Studio Sonterra Village - Eyelash Service Near Me - San Antonio, Texas

Went amazing lashes had a horrible experience. They never asked me what kind of medication I was on and I signed up for their monthly deal. Come to find out if you're taking thyroid medication this will not work. The manager was supposed to call me back the next day after I did not have a session and had been charged for it and was told I would be charged for another session when I canceled the monthly subscription. I will be going to my credit card company to dispute this charge. Very fraudulent on their part. Kaye Casey read more

Been a member here for a while. I had to take my lashes off for medical reasons. I just got them back on and they turned out fabulous. Missed my lashes. Love how I can always clean my lashes with the sensitive eye wash when I go there. I do have to say the blanket I used to cover up in did not smell fresh or that it had be cleaned recently. But other than that I had a wonderful relaxing experience as always! read more

I was so exited to get my lashes done! It was my first time coming here and my hopes were high. I'm disappointed to say I had an awful experience. I will say the lash technician was wonderful but the people up front and the manager were so rude. They blatantly lied about the pricing when I asked up front. I wouldn't have mind paying what it cost for a full set, the issue is they told me one price before we started and then changed it up when I went to check out. I asked them how much the kit would be the lady clearly said "it will be $25 and then when you sign up for a membership you will get a discount". I signed up for the membership until I realized how much they lie. I paid and then checked my recipient. I then noticed that I was charged $26 for the kit. How does $25 then adding a discount = $26? It doesn't! Then when I spoke to the manager she said. "It's really only a dollar difference. Ive never had to deal with such a rude and unprofessional manager. I left with my hands literally shaking from the mistreatment I had here. I normally never stick up for myself because I hate confrontation. I just had to leave this review because of the anxiety they caused me to have. read more

I always look forward to my eye lash appointment with Charleen. She's the newbie to Alamo Ranch, I actually followed her from the Huebner location and that says it all. She's nice, gentle and if it's your first time very knowledgeable about how to take care of your lash extensions. I get so many compliments on my lashes. She's truly amazing and I highly recommend her for a great experience! read more

Wonderful service Friendly staff Anytime I need appointment they are eager to accommodate And the facility is very clean and friendly read more

The new girl infected my eye and caused swelling and puss to come out even though I get my lashes done all the time. She glued the lashes right into my lash line! Had to go to the doctor because of it and now my eyes are officially messed up for good! Seriously so unprofessional for how much they charge, I should honestly sue for how bad my eyes are. I can't even see through them because they are swollen shut :( read more

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so bad! I just can't and I paid $169 + tip! The tech was so nice, but the products suck. I will be doing my best to wash these lashes off.

Got my lashes done by Lyndsay and loved them! They look so natural yet very distinct. She took her time to do them right and they have really held up the past couple of weeks. Can't wait to go for my next fill! read more

I really, really want to like this place, simply because it's a good plan. However, I'm having some challenges with it. I had a full set of lashes put on in July. Paid the $79.00 to join the "club" that includes reduced cost refills once per month. By the end of that first week, I had a number of lashes literally falling out on one eye. I've had lashes done before at a salon and they often lasted 3 weeks or longer, so I was a little surprised to be having lashes coming off so soon. I went back in August 3 for my first refill and I told the technician about the large number of lashes I lost the first week. She asked me a number of questions about what I washed them with, what I washed my face with, how often did I use the sealer (which I bought from them) even which side I laid on to sleep! When all of those were ruled out, she told me simply "it must be the glue we use." So here it is August 22nd. I have about 4 lashes on one eye and about 6 on the other. Yes, they all fell out again. I'm going into for another refill this week. I'm going to give it one more chance. If these fall out as well, I'll sadly have to cancel my membership. The only reason I'm not going back to the other salon is a matter of convenience. It's waaaay on the other side of town and is a pain to get to with my work schedule. Since this location is so close to my work, I was really hoping I would be happy here! read more