I have dealt with this insurance agency for over twenty years. The staff are really knowledgeable…read more Over the years I have had to ask the staff particular insurance questions. They always get back to me after thoroughly investigating my queries. They have parking behind the building which is handy since street parking can be challenging. They also give out the funkiest pens in the universe.

Someone from this agency phoned us, as a past customer reminding us that our car insurance was…read moreoverdue. They pretended to be from ICBC. Not! We had already gone to another agency and are fully insured. Female had thick accent, hard to understand. Completely unsolicited.

Fantastic experience from the White Rock location. Thanks to Amanda Elliott's expertise and hard…read morework, I was quoted home insurance $400 lower than a price I've had for over a decade, which was until now, unbeatable.

I have had a homeowners policy with them for 16 years and now they are refusing to renew my policy…read morebecause I have three unrelated tenants in my basement suite, they are all friends and I have a tenancy agreement with them. I have had three unrelated tenants there before and no problem but all of a sudden they won't renew my policy. The suite has three bedrooms and a den. I guess if I evicted two of them they would renew my policy? crazy, guess I am going shopping for a new insurer. Thanks Westland! Thumbs down!!

I was blown away by the service I got here when I dropped in to renew my car insurance…read more The broker (David, I think?) asked me if I'd had a learner's permit for a while, which I had, and he got me a huge discount on my insurance by calling Victoria to check if I qualified for my 10 year safe driver discount, which I did. No one had ever bothered to ask before, and I had no idea my Learner time counted towards my insurance, so I never brought it up. Very pleased with my experience here. And I got a free pen, too!

The staff here offer amazing service. Knowledgeable, friendly, helpful, very polite and explain…read moreeverything clearly if you have a question. I will be returning for all car insurance needs. Good hours of business as well. Really comfortable chairs to sit in which is a nice bonus. Nice decor - not your average bland insurance place. Corey is the agent we dealt with -- absolutely wonderful. Bottom line the customer service here is excellent and I recommend 100%.

Today on April15/2026 went in to renew my car insurance. Had the pleasure of having Nirusha assist…read moreme . Very Pleasant Happy person, who was able to get the proper coverage I needed for my car. If you go to this location hope you can get her. Will not regret having her help you!!! Thank You so much you are awsome. Rosemary F

Still waiting after 4.5 hours , no messages, had to call their number over again but they just put…read moreyou on hold indefinitely. Their AI does not understand the simplest request even if you use the exact same words as the AI??? This is insane, use to be good, now just terrible. Thinking of trying a new program which is a shame been with them for over 20 years. I would give no stars if I could

I have had excellent service from Bali Singh for the last 10yrs…read more very pleasant and professional, keep it up.

I had a few auto insurance policies renewed here. Really enjoy the speed of their services,…read moreespecially with the agent who has white hair. There is this lady who sits at the front and always frowns at customers. I'm fine with its overall services but definitely won't use the front row service agent next time.

The lady who helped me with my ICBC insurance was super helpful. She explained the policy very…read morethoroughly and she mentioned to me all the discounts that are available. Definitely 5 stars service here. They are much more helpful than some of the previous place that I bought my insurance from. I am coming here next year again. I highly recommend The Co-Operators for excellent service.

Linda has some brilliant Insurance plans and ideas that you would never know about without having a…read moreone-on-one with her so she gets to know you, your family dynamics, lifestyle, goals and dreams. She's a 5 star person in her services and her personality! She has a lot of empathy and understanding for people and the hurt and pain we can go through if we aren't prepared for a potential bad turn of events. She puts you at ease and secures your future and removes the fear. Thank you Linda!

After getting in a hit and run, I decided to out this location. Had no idea there was a Claim…read moreCentre here until I did some research. The estimator was quite professional. Had a chance to explain my situation before he punched the data into the computer. Not sure if it was because of the location, but there was absolutely no lineup, which is a special mention.

Was sent to this claim center by icbc after filing a claim. Efficient and friendly staff. My…read moreestimator, Shiraz was helpful and informative. He wrote up another estimation for me even though I have already had it done at a bodyshop so that I can have the choice to go somewhere else. The whole process was fast. My appointment was at 945am and and I was out at 10am.

Ok so I have been doing insurance he for well over 30 years and dealing with owner including a…read morecouple of location moves. Today I get someone who says I'm the owners son. And his big thing when I started asking difficult questions was I'd appreciate if u didn't purchase ur insurance here. Typical self righteous young person that feels that they are owed something. So will never be purchasing insurance here again for car, house, boat and travel. With what looks like the younger generation taking over, this is not the same business I have done business with for 30 years Unfortunate that during these times I would like to support neighborhood business, but I would advise anyone to stay away. My business is welcomed anywhere, especially during these times. I will be taking my business elsewhere I advise you to do the same

I had an above-and-beyond experience here a few weeks ago renewing my auto insurance…read more I arrived late in the afternoon to find someone ahead of me in line as well as several people being helped. No sooner had I walked in the door but two new insurance agents popped up from the back to help us. You can only wish for this kind of service from a bank, generally speaking! My agent seemed to be an expert at his craft, and though my rates have gone up yet again for another year of accident-and-claim-free driving(thanks ICBC!!!), it was that much easier to stomach thanks to the service I received. Without any changes to my plan I was in and out in about fifteen minutes. We even chatted about the neighbourhood and how accident-prone the street facing the insurance agency was, which was news to me. Overall, I would happily go out of my way to come to this insurance agency again - they are a pleasure to deal with.