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    AMC Psychiatric Services

    5.0 (3 reviews)
    Closed • 9:00 am - 4:00 pm

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    Sunset Neurological & Psychiatry Group - Sunset Neurological Group Facilities

    Sunset Neurological & Psychiatry Group

    3.3(21 reviews)
    1.1 mi

    I would give this practice zero stars if I could…read more My daughter is a patient at Sunset Neurological & Psychiatry Group and was experiencing a reaction to her medication. So much so that she could not drive herself home from school. I picked her up and told her she needed to let her doctor know ASAP. My daugther called and was told someone would call her back. When they finally did, instead of showing concern about my daughter's reaction, the conversation quickly became about demanding payment. As a former OB/GYN nurse, I have personally worked in many medical practice where patients called with concerns about adverse reactions to medications. We would never make a patient feel like they had to pay simply to have their provider address a medication reaction. I understand that medical practices have fees and policies, but there is a huge difference between having a billing policy and treating a concerned parent like an inconvenience. The worst part, however, was Christina Alfaro, NP. Her attitude was rude, dismissive, condescending, and completely lacking in compassion. At one point, she actually told me: "The problem here is that you and your daughter do not communicate." Excuse me? My daughter was experiencing a reaction to medication, and THAT was the response I received from her healthcare provider? That statement was completely unnecessary and incredibly unprofessional. If you work in healthcare, you should know how to communicate with patients and their families without talking down to them or blaming them. And yes, I did call Ms. Alfaro an asshole. I was angry and frustrated after being spoken to in such a disrespectful and condescending manner. I shouldn't have used those words, but I also shouldn't have had to defend myself as a parent simply for advocating for my daughter. Bedside manner matters. Compassion matters. Communication matters. Being a healthcare provider is not just about writing prescriptions and collecting payment. Patients are human beings, and when they're experiencing a medication reaction, they deserve to be treated with concern and respect. Unfortunately, that is not the experience we had here. I would never recommend Christina Alfaro, NP, and I would not recommend this practice. There are far too many healthcare providers who understand that patients deserve both competent medical care and basic human decency.

    I only called to make an appointment and whoever took the call clearly didn't want to be on the…read morephone or assist me. Extremely rude tone and made me feel uncomfortable. I am seeking assistance to my vertigo and left that phone call feeling more dizzy. Would never call back let alone recommend this place to someone I care about.

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    Sunset Neurological & Psychiatry Group - Our team of highly skilled professionals work individually and collectively to provide superior service

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    Our team of highly skilled professionals work individually and collectively to provide superior service

    AMC Psychiatric Services - c_and_mh - Updated September 2026

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