You know these guys. They're the ones that make the news when the power goes out or when they are looking to raise our rates. Given that we just survived the hottest 2 weeks in Missouri history and it appears as if we're entering another heat wave, I thought I'd check for a review and apparently I am the first. Many of my friends just got their bill from the Mid-June to Mid-July billing period and have reported numbers as high as $450 without budget billing. I was bracing for a shock because I talked to a guy on Saturday who said that even though he is on "Budget Billing" he still got socked for over $450 on his bill. Well, I went online and checked my bill and sure enough, it had gone from it's average $152 per month up to $290. Whoah! How crazy is that? The power company socks it to me during the hottest months of the year? That's a low blow, right? Well, I called customer support yesterday and talked to a very nice lady who explained that the reason my bill (and most likely that other guy I talked to) was high because I had reached the "anniversary" of going on Budget Billing so whenever that happens each year you have to "catch up" and pay whatever the difference is between your monthly average and your actual usage. Turns out that I had used $140 more worth of kilowatt hours than the previous year so I just had to settle up. No problem. Then, I asked if I could spread the payment out over time so as not to cough up the entire $140 in one lump. Yes, I can spread it out up to 12 months if I'd like, thank you very much! So, I went from frothing and ready to scream to highly placated and appreciative. Granted, Ameren is a corporation and they're not giving anything away for free, but we have all seen them spring to life in the wake of a storm in the local area or afar and they are very responsive when the need arises. I guess maybe I won't be singing their praises as much when the upcoming 14% rate hike takes effect. Ugh! read more

Pathetic excuse of a business. Pathetic excuse of a business. Pathetic excuse of a business

The ac was on inside bc it was blazin outside! Thank God for air conditioning!!! This! read more

Going on 7 hours without power. No sense of urgency on their part. Based on their outage map the issue is confined to a very small area. No reason it should take this long to restore power. No communication from them. Must be nice to be the only game in town. read more

They didn't trim the trees growing over the lines, a tree fell on the line 4' from our house knocking out power to hundreds of people. I called them as soon as the tree fell and that was 35 hours ago and they still haven't come to remove the tree or fix the line. They increased their rates three times in the last 18 months and for what, certainly not more tree trimmers. Geez, they don't care that there are disabled people, elderly people and everyone else freezing as long as your bill is paid that is truly all they care about. They should be ashamed of themselves and we should all convert to solar panels read more

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After the tornado, we were finally given a reconnect time of 1130 pm. It came and went. Text updates are not coming in a reassuring time frame. Still haven't received an updated reconnect time. Do I need to get a hotel room or not. I've been without cpap for 4 nights and am feeling sick/anxious with chest tightness. read more

We bought my ex out of his portion of the house and set up a new account with ameren. We paid the bill on time but went to the wrong account number even though both accounts are to same address. We didn't realize till we were sent a disconnect notice. We called and after figuring out what happened was able to switch the money to new account. We are being charged a late penalty that they refuse to remove since it wasn't their fault. The payment technically wasn't late since both accounts have same address.. it's all about money and NO CUSTOMER SERVICE or willing to help or show empathy. It's all about we want your money and since they are the only electric company in town they have you by your wallet. The late fee I can handle and will pay but this is just unacceptable since my husband and I have been paying on time for last 20 years. read more

They have kept us in the dark while literally in the dark about how they are addressing our power outage. Theyve sent services out but done nothing and provided nothing but platitudes through their email and there is no way to contact them after hours aside from an emergency gas or downed line call. hey need to be way more transparent since they are basically a monopoly here in the metro area so yeah fuck you. read more

Ameren you are the most heartless money hungry company in the world. I am a 62 year old disabled woman. living alone. trying to stay alive. you came snd replaced my meter with a so-called smart meter so your lazy ass people wouldn't have to actually service anyone. since then my bill has been all over the place. before it stayed around 115 to 130 all year around. immediately after it jumped to 300+. the following month I suddenly had a credit. my bill started running around 64 to 68 a month. then as soon as the new year arrived it jumped to 200+. now I'm disconnected because my disability edge doesn't arrive until Monday. 5 DAYS. So you think you deserve another raise? so in 5 days when I get paid you will want an additional 100 to flip a switch. you suck! read more

This company sucks. I had auto pay on my account, but I paid my bill about a week before the due date, and when the date came around I got charged for it again. A $350 bill, charged twice. Really screwed me over and their customer service is godawful. I still haven't got my money back, and the bills just get more expensive. Ameren, you guys are terrible. read more

Awful company. Hate ameran. They are extremely high bills and rates. Unfortunately I am unable to have a different power company due to where I live. I'd switch to comed if I could. I love comed and never had an issue with high bills but now ameran is a money hungry fat cat that wants to get fatter. They should be sued and broken down for such high pricing. read more

Where do I begin???? This is by far the absolute worse company out there, ran by CROOKS! I hope the ceos and presidents burn in hell! You file a complaint after they continue to jus charge you whatever they want not what you're actually using they decide to stick it to you by telling you well you've filed a complaint we put your billing on hold so online via your account you see much less than what was billed (this is to create confusion and then stick you with late fees or a disconnect) no one cares not the mayor not politicians no one is stopping these assholes and I am sick of this crap! They charge a solar fee a solar storage fee etc etc they are charging us what they lose in revenue from customers who are fortunate enough to leave ! If you look on their page their higher ups look ultra rich, why you ask? they are living in million dollar homes funding by us! I cannot imagine being a senior on a fixed income! Soon we will all be forced out of our homes! F you Ameren !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Ameren claims to do tree trimming but obviously not because we had a power 2/6/2025 outage because a tree supposedly knocked down the wires. Ameren texted me that power would be restored by 7AM but it took until 10:30AM for the power to go back on. Ameren took its sweet time getting the power restored and it was only 39 degrees, very chilly without heat. Ameren in my opinion is the worst. No strong winds no storms just no power. I made a complaint with the Missouri Public Service Commission. We need an alternative to Ameren, Ameren is the pits. Really it deserves negative stars it so bad. read more

Given Ameren Electric is the ONLY company providing electrical service in St. Louis County and St. Louis City, there is no other choice, assuming everyone wants electrical service. I have always found the company to be responsive to inquiries and the company to be reliable. As soon as there has been an electical outage, whether it was caused by a vehicle accident causing only a few homes to be without power OR a major storm causing thousands to be without power, the employees are out locating the source/sources of the problem. Utilize the Ameren site so you can not only know where the outages exist, but can be notified of their progress in your specific area. read more

I have lived at my current address for 27 years. No storm, light storm, heavy storm - regularly no power. Had to get a gas generator. Lost too many thousands of dollars in food. Had to give up. Ameren sucks! read more

Bought a house in House springs got Ameren UE they left my box wide open and put a lock on it to where I can't close it and left wires all over in our refusing to do anything about it unless someone's here at the age of 18 to watch them do it which we work 9:00 to 5:00 not a possibility can't even do their own job without you holding her hand and I pay him to do it this is crazy what happened to good business practices read more

Ameren - Utilities Near Me - St. Louis, Missouri

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We had an illegal freeze on our bank accounts. And unable to pay our of bills, my husband has staged 4 cancer and I have COPD we have machines at home that we need to use. Can Ameren insist on getting a letter from our doctors? We can't do that as they are not in the office. I advise them that and they don't seem to care.So now they're going to shut off our electric. So if you have a critical illness, amaron, is not there to help read more

So I'm on here bc a few years ago they updated with that stupid energy device and I have to say I've lived in the same place for 11 years and I've had more power outages and flicking off more than ever before and my bill is higher not to mention the amount of strain it puts on my homes ac,furnace,hit water heater and other things that are running when this happens. This is such a stupid excuse to just add more money in their pockets. Lousy way to take care of your customers. We are what pays your salaries read more

Oh my where to begin with this crappy ass monopoly run company! Customer Service sucks when I'm pointing out a fact they incorrectly billed me in my favor. what do I get? hung up on twice so screw them. 2. I'm having solar installed and getting ahold of them is like pulling teeth. They want to place blame on the solar installer and vice versa. Either way if you get solar your looking at a minimum 2 month wait period after install. 3. Even corporate is a bunch of snippy inept individuals who will only take you serious if you hire an attorney. 4. glad to be done with Ameren and if I wasn't required to pay $9.00 a month for connection fee I would tell them to shove that up their fuc*ing a$$. 5. how can you say someone is utilizing more energy then what is physically being monitored by meter that is +\-2% in accuracy? Again, you can argue that because it's their meter which can only be read by Ameren. Way too much trust to assume the meter is actually accurate. 6. if you have any other option for electric go that route even if the prices are higher. Ameren customer service is trash!!!!! read more

Ameren has acknowledged that our neighborhood's underground service needs replaced, but the cost outweighs the return. Ameren is uncaring, despite excellent local employees and good local management. The corporation is a joke. A shining example of how America's infrastructure has been allowed to become junk while the corporations that run it pull in massive profits. Ameren is a joke and should be admonished, at least, and fined, at least as well, for their terrible service and lack of investment in the communities they "serve." F you Ameren. read more

This company is the biggest scam artists around. They strong arm you and charge you outrageous prices and make up rules as they go. I was told to make payment arrangements on the 25th of every month and then I get a disconnect notice before the 25th saying i have to pay a $600 bill or I will get shut off. When I spoke to cust. Service I was told you only get one chance to and if you miss you have to wait months to get another one. The biggest Con Artists in the game. I mean the only one in the game so your screwed........ read more

Crooks....they are quick to screw up your bill then not take accountability. They charge whatever then charge again instantly with threatening calls of disconnection if even a day a late. Condescending and rude customer care reps. The only positive is that I can generally understand their fluent English as they screw my bill up again. read more

I'd give 0 if I could. Your payment plans are horrible. You rip people off by saying oh it's your avg use. But it's not avg use is lower. Lost power for 14 hours was told to claim my food on my insurance so here how about I pay a 100 dollar deductible for 75 dollars worth of food. Ameren built a 9.2 million dollar sub station so power would not have as many flash outages. Waste of millions of dollars so our bills go up for nothing. Ameren rips people off then drains them of their money. I hope the CEOs have fun in hell. read more

Absolute s*** hole kind of a company that's for sure. Apparently they can only send someone out to work on a property in the middle of the work days. Furthermore it apparently isn't priority to fix or unlock heat to houses when it's getting ready to be middle of the winter. I failed understand how there isn't more options for gas services in this area because it's very clear Ameren don't care about anything but lining their own pockets. read more

Electricity is out, AGAIN! It is not even storming outside. The electricity goes out quite often.

These mother fuckers send a final notice, disconnect notice all in one for 99.00 plus recording says it's in collections. Where was the first notice.? You and you're cousin MSD can all go to hell and duck yourself read more

Ameren - Where was the first notice and how is it in collections and set for disconnection for 99.99 and it's too late to mail in a payment. - Utilities Near Me - St. Louis, Missouri

i know other people have had issues but as a first time renter i've had no issues. I told them i wanted to use a preferred name and they instantly changed it - have only seen my legal name in the more official places since. easy to pay and predictable. read more

Typical of Amen, they send me no bill, but find a way to send me a disconnect notice, I got their email land paid a week ago. Called the disconnect number (only one they answer) and they still claim I haven't paid. Clown Urilitity servicee in the nation. I'm sure they'll respond. Feel free to rate them higher. read more

I reached out to Ameren about scholarship information and although I got a response from someone, they handed me off to someone who didn't respond to and off my request! Why claim you're here for the community? read more

One star is too much. You have got to be kidding me right??? I call to report a power outage and your number three option is check on your stock opt??? Well on the same day as they tried to strong arm me into a "smart" meter for my home, my electricity went out just like everybody else's. let's see how these "smart" meters work. Not only did this company take it upon themselves to help theirselves to everyone's home on our little cul-de-sac, except mine because I was home, then the "service" guy tells me, well if you don't want it you need to call this number because someone else will be out here to install it anyways". And on this paper with the phone number is a little note, refuse and it's a 100.00 non refundable fee and an additional amount of 40.00 added to your bill. I do not comply!!!!!!! read more

Ameren - The first is what he put on my door when he got here. After I stopped him he handed me the little one then when he left he stuck the 2nd one - Utilities Near Me - St. Louis, Missouri

They bill me for the wrong persons bill. Then they said it was taken care of received a new bill still in the wrong name the wrong amount. Not just one time but five times ! Every time I call to talk to someone they have no clue what they are doing. Then they say its worked out and I have paid my bill now they are trying to shut off my lights. read more

My family and I sold a bldg last year in April and a former psycho tenant used my name to activate services. After calling Ameren UE, they treated me like a criminal. What a crappy organization. I don't even live in Missouri (we live in California). These small brained idiots.... Fine send one more email and my lawyers will respond. . Account 9496 read more

would give 0 stars if possible. Ameren is a monoply and they know it because they price-gouge and are charging insane amounts by "average usage" but my bill has only gotten higher despite raising AC temps, taking cold showers, etc. I've left almost every weekend to visit my parents and turned my AC off and everything was unplugged yet my "average usage" didn't reflect that. I've called 3 times now to get someone to check my meter but they refuse to send someone because "the meter is working perfectly fine" without ever physically seeing it. When I addressed my concerns about higher billing while using far less, i was told "it wasn't a concern" by the Manager, Michelle; she did not help and just blew me off. It is a huge concern when I can't afford my electric bill despite not using electric. I can't even change my service because they're the only ones here in Normal, IL. I Filed a complaint with the BBB; though I don't think that'll actually help now reading their 1 star review average with them as well as yelp. read more

Our electric bill is cheap but when the power goes out it takes 8 hours- 2 days to be fixed.it shouldn't take that long to be fixed. Twice we've lost food from our freezer because it takes so long to be fixed read more

The absolute WORST service. Can't even handle the outages from a 5 minute thunder storm. And it's not hours before it's fixed... it is fing DAYS before they fix it. There is literally no customer service, no updates, nothing. Going solar and never looking back. I'd give it a zero rating if I could. read more

This utility company can't even keep the lights on through a simple thunderstorm? I've power for eight whole days this summer. Fuck you assholes. I'm buying solar panels and I'm never going back. read more

Did I just move to a third-world country? The power is out here 20x more than any other place I've ever lived, and somehow it's always on just one side of the Rock Road. If it rains, power goes out. If it's sunny, power goes out. It's went out exactly at 7:15 am twice in one week and takes until the afternoon to return. How is one supposed to work?? Writing this now on my draining UPS power before having to pack up the office and go elsewhere. read more

As bad as they come. Don't keep up their lines take forever to repair when they inevitably go out. Terrible company

Worst electric company ever!!!! Been out of power for almost 24 hours!!!!! Every time I call for an update, there isn't one! I literally hate this company. read more

CONSTANT power outages. Seems like every time it rains a little the power goes out. Their maintenance and response times are horrible.