So I arrived this morning at 7:45 to my old villa that I have listed on the market. My appointment to turn on the gas was from 8am to 12. At 11:30 still nothing, so already highly irritated that a large company can't get better than a 4 hour window on an appt. Call wait was 20 min, so when they finally spoke with me only to find out that I was actually scheduled for an all day appointment. ALL DAY, Meaning they can come whenever they feel like it and I am stranded in a house that doesn't even have a chair to sit on. This is the highly advance and innovative company called Laclede Gas Company. (now that was funny) Is there another business outside of utility company's and government that can pull this pathetic service off in 2015? No! We miss an appointment by 2 min and we are getting an ear full. Why do they not have any competition in the market that will force company's like Laclede Gas Company to actually consider that not everyone can just burn a vacation day waiting around with a smile on their face for them to do business with them? read more

This is one of the worst companies I have ever exchanged business with, and were it not for the monopoly maintained by Laclede/Spire I would never allow their services at my residence or any other property. After reviewing the experiences described here by other customers, the familiar pattern is readily apparent: Erroneous billing, errors in the application of payments, miscommunication and a lack of follow up, and an eagerness to shut off gas service with no preamble whatsoever...all of the same nonsense I tolerated with Laclede. Always, there will be a litany if excuses, and the vendor will place the blame onto the customer even when written documentation - including dated mail and email - is demonstrated. You may very well play these games with your helpless victims, Laclede, but I have absolutely no intention of allowing such asinine and improprietous conduct from those WHOM I PAY TO SERVE ME. Did you understand that, Laclede? You exist to serve your customers...not the other way around. After my final round of arguments with Laclede, I contacted the State Attorney General's office and also advised my contractor that I would be preparing to replace my home furnace, water heater, and kitchen oven/range top with new electric models. Because my spouse is a dedicated cook who remains forever in love with gas cooking appliances, she agreed to assume responsibility for managing the gas service and for all interaction with Laclede. I have since learned of no issues...although she likely would not dare to tell me unless a truly serious issue arose, as she is aware my intent to remove gas service was in earnest, despite the costs. read more

Here's a fun fact, I actually have used $4.00 in actual metered gas this month yet the bill is still $65.00 with charges ranging from tax to pipeline upgrades, and maintenance, and other fees?!?! How is this not criminal, maybe the lack of amy competitors?? Idk its insane read more

I only received one statement from Spire in the past 3 months. I should not be the one chasing for my bill so I can it!!!! I had to call so that I know how much I owe. And when I call, they make me feel that it's my fault that I didn't get my bill! read more

I moved into an apartment in May and called to have the gas put in my name. Called and set up an account and told that everything is all set. No mention of them sending someone over or setting up an appointment or that I would need to be home. Over a month later I had not revived a bill so I called back to make sure everything was still set up correctly. Apparently I wasn't on the account. So the woman set me up again. Again, no mention of needing an appointment where someone would come by. The gas is only for my heat so I figured I really wouldn't get a bill until winter. Still, A month later I called the automated line to check my account. No bill due, all is well. Tuesday I return home from work with a tag on my apartment door stating my gas has been turned off because I don't have an account. Called and explained all this. I was told I don't have an account because when they sent someone to do the inspection (even though the gas was already on due to being in a building) I was not home and it couldn't be completed so they eventually were able to shut it off almost 5 months later. So they set me up with an appointment for Thursday (today) afternoon to have it turned back in. I wasn't able to be home so I let them know someone else would be here for me and I gave them the name and contact number. Confirmed the number they would call because it is only one number off from mine and didn't want there to be confusion. Got off work today and checked me cell phone at 4pm. Missed call and voicemail stating they had come by. Obviously they weren't able to turn it back on because they called the wrong number so at this point I've had someone sitting in my apartment for 4 hours just to miss the appointment. I call them again and explain the situation, letting them know I'm upset. They can't have anyone back out today but set me up with another appointment tomorrow. I will again have someone else there because I have to be at work. I confirmed the correct number they will call. Let's hope they show up and call the right number. If I had another option, I would not be a customer. Update: They called the wrong number again! I was able to see the missed call and step away at work to contact the person they was at my apartment waiting. They were able to run down the street and catch the guy before he pulled away. read more

Spire is a joke. One of the worst companies I have ever encountered. Trying to hit me up for a bill over 15 years ago. I owned multiple properties and they cannot give me any of the terms. Asked the to reference my other accounts to see and show them that all of my accounts were paid as agreed , not to mention my properties in Saint Charles. Spire: Just pay us the $1051.00 and you can move right in! Thank GOD I have a very gracious seller that is willing to work with me until it is resolved. Disgusting! 1 star is way to much!!! read more

I was in the building and told a woman claiming to be an owner that I have a disability. She said she Didnt believe me and was very rude about it read more

What is wrong with this company? I had overpaid my bill by a substantial amount and realized that I had a rather large credit. With my honeymoon 3 weeks away, I called in and asked for my credit to be issued as a refund. I was quoted a 5-10 business day wait on the check to arrive in the mail so after 2 weeks of waiting and nothing arriving, I called back. I was told that not only is the 5-10 business turnaround inaccurate, but the request had never been formally issued in the first place. The man I spoke with on the phone was very apologetic and said he'd do everything in his power to get the check to me before my trip. Evidently there are some MAJOR internal communication problems internally. I had to call back myself everyday as even though they said "we'll call you with an update no later than the end of the day" (which they didn't). I was assured each time that the check was being "over-nighted" to me and that if it wasn't in my mail I should check with my local Post Office. It was not there. No one seemed to be able to tell me the same thing. Or help in anyway possible. The best they had to offer was "I'm sorry" Well, I'm really glad you're sorry for your massive F-up but that doesn't change the fact that I don't have the money that I BUDGETED into my trip expenses. After a week of calling back every day and still no check, I had to leave for my trip. Short of hundreds of dollars that I thought I would have. If this company didn't have such a monopoly over St. Louis, I would surely take my business elsewhere. 2 thumbs way the F down. read more

I wish they didn't have a monopoly as I would gladly take my business elsewhere. I received a letter from Laclede stating they needed to perform a meter change to stay compliant with Missouri Public Service Commission Regulations and that I should call their customer service line to schedule this appointment. Being a responsible adult, I called the same day I received this letter. What happened after that just shows their complete lack of respect for their customers in the following bullet points. 1) Long hold times - 20 plus minutes always on hold. 2) 5 hour windows for appointments - 7am to 12pm or 12pm to 5pm. That's an extremely long window and some of us work 80+ hours a week to pay our bills so have to take off for work for a long period of time for this kind of thing. I don't consider doing waiting for Laclede service a vacation. Do you? Most other businesses like cable companies have 2 hour appointment windows for scheduled service. 3) Customer service people who tell you one appointment time (say a specific day from 7am-12pm) and then actually book it wrong and book it for the entire possible day from 7am-8pm in the computer. You discover this of course after you spend another 20 minutes on hold after calling back because it's 12:30pm and someone was supposed to have shown up between 7am-12pm. It took another two hours to get someone there. 4) Customer service people who despite you always paying your bills on time because you work very hard refuse to compensate you anything for their mistake when you ask if they can do anything to make it up to you on your next bill with a credit or something. 5) Having the nerve to tell me that you could have compensated me something for your mistake if I had a late fee on my account by waving the late fee. So you're telling me that if I'm not a responsible adult and don't pay my bills on time when your customer service is bad that you'll do something to give me a discount? But when I'm actually a responsible adult I get nothing? That just makes me feel great. I think I hung up the phone at this point. Enough said. They have a monopoly. I can't do anything about how much this company is terrible and take my business elsewhere but oh how I wish I could. At least I can Yelp. read more

Giving Laclede 1 star because they let a shady company like spire buy them and use their name as if everything is great. Laclede now spire uses sneaky tactics to gouge prices claiming to help there community, I know there advertising I just spent an hour on hold listening to that bullshit sales crap, to be told a confusing policy that wasn't even mentioned 2 weeks ago when speaking about the same issue. So why am i paying 250 dollars when they couldn't even turn on my furnace I mean I have hot water and a stove but no heat. Who moderated these company's? read more

It's 2014, who still charges a convenience fee for paying bills online? Laclede My bills are usually $4 for gas plus $40 in "customer charges," taxes, and fees. Screw these guys. read more

I am giving this company 1 star because that is as low as the ratings could get. If it weren't for the monopoly that Lacede Gas has they would have no customers at all. A $5 bill costs over $30 per month because of their fees. A customer fee of $20 is the equivalent of 4 months of their product. I've called several times and no one at Lacede can explain what this fee is or what it goes towards, other than Lacede charging you for the honor of being their customer. They also charge a separate fee for use of their pipes. When you go to pay your bill online - fee, by phone - fee, at a payment center - fee. The only way to avoid the fees is to mail a hard copy check in or set up autopay options. Why anyone would give a company this unethical access to their account is beyond me. Buyer beware Lacede will bilk you for everything they can and because of their monopoly laugh at you when you complain about it, or as one customer service rep told me "If you don't like it go somewhere else". Avoid this company if at all possible read more

Here is my review of this company After making a 8-12 appt they didn't show My wife sat there from 8-12 it's an empty house too At 4pm I called them They said an emergency came up and we got bumped When I asked why didn't they call us to reschedule..... they said we don't call customers I responded with even if you break your appt She said yes!! After an hour on the phone they said be there in 10 minutes I've been here almost an hour again... no one! What a sh/t company I'm guessing if I wasted there time it would be on my bill Zero stars! read more

This is not with Laclede gas but rather with Spire. I found out today my Laclede user name and password did not carry over to Spire so I had to re-register with Spire I spent 20 minutes trying to register myself on their system in order to pay my gas bill. After registering and attempting to pay the bill, it could not be process and was told to contact the customer service #. The phone system could identify either my account # nor SS# so I had to speak with a rep. He stated the system sucks but could take my payment over the phone. I started to give him my information when he informs me there is another $1.60 charge for phone payments. So I asked when will the online system be back up and I will just pay there. He informed me the online system charges $1.60 also. Now I don't know how others feel but if this was a competitive business , I would be switching companies. read more

Laclede took over MGE at some point in the past. When this happened they changed their billing systems, changed their Internet portal, moved the customer service out of the area, changed policies without notice, and lost touch with their customer base. You can no longer even access via the Internet any records prior to that transition. The customer service reps are also unable to access any records prior to that transition. In the process they also lost over $1000 worth of payments we made. After several months of calls and countless hours spent on the phone at various levels of the Laclede organization, we received a letter that patronizingly told us the payments had been received and applied "appropriately". Mind you, no proof was provided. No statements were offered that would demonstrate that the payments had been appropriately applied. None of the statements we received in the past show the payments being applied. We are just expected by Laclede to trust them when they tell us that they did a good job and it's all fine. So we called the Missouri Public Service Commission who has opened an investigation into our situation. They also informed us that since MGE was taken over by Laclede they are receiving a HIGHLY escalated flow of calls about missing money. It's no wonder their customer ratings are so poor. Laclede is a dragon that owns the only gas utility available to us and controls our service without any understanding of the responsibility that this SHOULD imply. If I could I would vote them out of business with my dollars I most certainly would. From what I'm reading here and on their FB page, it looks like the vote would be pretty unanimous. Even the employees feel the company is corrupt and non-responsive. Really, even the IRS has higher reviews on all review platforms including Yelp. You would think Laclede would notice this and do something to improve the way service is provided and accounted for. But when you have no competition and you don't care about your customer, this is the result you get. They've apparently just changed their name to Spire. Do they think a name change will somehow change our perception of the monster they have become? I'll be posting this same review for Spire just to make sure this doesn't happen. read more

I had my monthly budget plan amount go from $50 to $110 this month. They blame it on a harsher winter in 2017-18 than the previous. Really! That much?? The Rep stayed that they even lowered their rates last April. Something isn't right here. Anybody else have this happen to them? read more

Got a charming letter from L.G. saying if i didn't make myself available for a meter inspection they were cutting off the gas. first notification i recieved. the only company worse than L.G. is the post office. imagine previous notice is in the garbage at some neighbors...but anyway on with the stor had an appointment for said inspection for between 12 and 4 pm. someone called at 12;30 saying they were on the way...its now 8;30pm and nothing. i called several times during the day and no one knew anything about anything. just told me i had to sit still and they could be as late as 9 pm. if they are going to threaten to cut your gas off if you're not available to let them in i would like to know what i can cut off since they did not show or even have the decency to update me. totally furious at the only gas company in town, so what good is that? read more

Laclede Gas Company has proven to be a complete nightmare for my family. A quick search of their Facebook page will tell you everything you need to know about how incompetent (or crooked) they are. Their customer service is terrible - I'm an expert on after 2 hour-long and a few 30 minute phone calls, which accomplished NOTHING. There are hundreds of reports of them not meeting service date deadlines and taking too much money out of your account and not owning up to it. My issue was the latter. They double billed my for a payment that was missed because their autopay feature glitched. This was not my fault at all, so I told them, yes, please take it out! So they took out TWICE what they should have. Now, they're telling me "its a good thing you have a credit on your account with winter coming up." Are you kidding? You took too much of my money and when I ask for it back you tell me I should be thankful that you stole from me? I don't think this is a good way to run a business at all. This monopoly should be punished, forced to disband and sell. Terrible Customer Service, terrible service, terrible experience. Oh, and their website is a convoluted mess. You'll find that in almost every review of the company that you read also. AVOID IF POSSIBLE. If you must use them (like me), be ready to be charged incorrectly for poor service and watch your accounts like a HAWK. How many people do they steal from? read more

This has been the most awful customer service experience I have ever had. The online website and payment are ridiculously terrible, my statement information is incorrect 50% of the time. I am NOT signed up for recurring payments yet this website keeps trying to deduct from my account-- which is not listed in my profile resulting in a remittance of payment every month, obviously, because there is NO account listed. I have called numerous times trying to get a customer service representative and their line drops my call immediately after. Dealing with Laclede Gas has been a horrendous experience. read more

Worst customer service I have ever received in my life! Paid $97.20 for a tech to diagnosis/fix our gas logs that were originally installed by Laclede. Dwayne was at our house less than thirty minutes and told me he would order the part needed and get back to me to install it shortly. Two and a half weeks later he calls and says that since the pilot stayed lit that his co worker said it was not the part he diagnosed and that they could not order the part that I would need. I asked to speak to his manager and he said his manager John Evans would call me. Never received a call so I called customer service and spoke to Mindy who was extremely rude and of no help. I asked to be transferred to the tech department but she said that was impossible. I asked to speak to a manager but nope she would need to put in a request that would take 24-48 hours. So again I wait now four days later and no call. I call again and speak to DIna same BS and no manager return call! Laclede gas is the biggest fn joke ever!!!!!!!!!! Stay away from these horrible crooks if you can! Good Luck if you have to deal with them. read more

This company is so terrible that I have considered shutting off my gas (even in the winter) just to avoid dealing with them. The WORST customer service I have ever dealt with. Absolutely no resolution to issues, rude and untrained phone reps, and outrageous bills. The shortest complaint I have with them is that they shut off my gas without my permission (my bill was paid in full) and it took a week to get it turned back on. In December. And of course I was forced to take an entire day off work to be there for them to turn it back on. And like I said, this is the smallest issue I've had with this company. They also owe me over $500 in erroneous charges that I paid just to keep my pipes from freezing last winter. read more

Hire some more CSR's. Called for 3 hours yesterday, every 10 to 15 minutes and got a circuit busy message until customer service closed. Sent an e-mail after the first hour with still no return calls 18 hours later..... and I AM TRYING TO TURN ON SERVICE. Just got thru this a.m. on my 4th try and the wait was 20 MINUTES. TWENTY MINUTES. I left my number and name, hopefully they will get back to me today. read more

If I could give them a 0 I absolutely would. I received a call today from a debt collector advising me that my account from Laclede Gas had been sent to collections. I haven't had Laclede Gas in over a year and had paid my dues with them when I departed from their services. I was told on the phone by a representative at the time that the amount I was paying was the final amount. So naturally I called Laclede, now Spire, and explained the situation to them. The "wonderful" customer service representative I spoke with advised me that they had sent a bill out and that it was not their problem that I never received it, blaming it on the Post Office's incompetence as to why that happened to be the one piece of mail I never received at my forwarding address upon moving. I asked them then why I had never received an email regarding this magical bill that appeared virtually out of thin air and they stated that the DAY AFTER I had cancelled my account the bill posted and since my account was technically closed at that point, they would no longer send an email to that address.... None of it seems legitimate and when I asked for an invoice regarding these charges the woman said she would "try" to send me an invoice out... So I've been sent to collections over an account I was never notified about and had thought was taken care of for almost a year and a half now. This company is shady and the representative on the phone was less helpful than Walmart.com's representatives which is really sad. read more

Worst company in the history of companies. All of the people who work there are complete morons. Every time I call about the same property, I hear different things each time. One person can't find the address, a different person said that services are on in our name, another person is saying the services haven't started at all. I call to have gas put under our name and they say they do it, and they don't do it and they have no record of me even calling to start services. If I could give this company 0 stars I would. We need a new gas company in this area ASAP. read more

Yipes, I must be scarier than I thought... just had an email apology and bill adjustment - ! For the record, the person noted that they closed their public office several years ago because there were so few customers using it. I'm stunned but (for once) in a good way... read more

Their customer service is horrible. I called and the automated voice said it would be 30 minutes plus wait but if I wanted to I could get a call back. I opted for the call back. Once they called me back, it was an automated voice that said I should hold. So I held for 25 minutes before they finally answered. I might as well held on to begin with the first time I called. Then I asked to have my due date changed because they had moved it from near the end of the month to near the first of the month without any notification except on the bill and I had not noticed it for a while. They said they could only change it if I was on fixed income. Well that tells me they *can* change it but they just refuse to do it. I hope I never have to call them back because I will need to take a day off of work to get a hold of them. read more

They really deserve no stars. Horrible customer service, horrible response time, horrible company. The only reason they are successful is because in St. Louis there are no other options. You don't care about servicing the community which pays you. The amount of profit you obtain from each individual for the service provided is insanely high. It is ridiculous that a company making so much money would allow children under the age of 2 to suffer and even when parents have paid the bill refuse or prolong the restoration of service. You should be fined for all of the houses that have burned due to the use of space heaters that caused fires when the heat was shut off. You should be forced to cover funeral costs for all individuals who have died in fires due to the earlier circumstances mentioned. I hope more options become available soon. You don't deserve to be in business and treat people with no humanity. read more