I love Southwest Airlines until my flight is full, then, not so much. I am usually 1 of the 1st to…read moreboard, but I head straight to the back, hoping I will not have anyone in the seat next to me. They always give you iced beverages, no matter how short the flight. They also have pretzels and peanuts no matter how short the flight. They give free adult beverages when you have to fly on a holiday and for business elite passengers. Their attendants are typically funny while doing their announcements. It is easy to earn points for future flights. I like how the app reminds me to check in.

For a little context, I've been flying with this company for almost 20 years and have been a Rapid…read moreRewards card member since 2013. I can't believe how I've been watching this company go down the drain over the past couple years. I'm a larger customer, over 6 feet tall and over three hundred pounds, and over the past two years it's been harped on by the staff more and more, I've watched them try and nickel and dime their customers, jack up the prices, and over all they're turning into the same kind of crap I've avoided with every other airline out there. I regularly take this same flight to go visit my home town, and a flight that used to cost about $250 on a bad day with A1-A15 boarding round trip is now going to cost double that BEFORE they try and say I have to pay for an extra seat that "Might" get refunded if the plane doesn't fill up. Mind you, I tend to sit near the mid/back of the plane anyway because I know it's not ideal to sit right next to me anyway and I pick an edge seat knowing my knees will be bashing into everything. So, why am I writing this now? Because it's getting worse, and it's about to make me cancel the card I've had for years and just go with a competitor, because there's NO value with Southwest anymore. My card member rewards are downgraded as of this year, my flight is costing me more just to get there, I'm being hounded to buy a second seat and they "Might refund it" I Really, truly hope whatever insanity has taken over this company gets washed out in the coming months. I'd love to keep giving them my money, but American at least doesn't pretend they care about me as a customer. And by the way, Yes, my ass DOES fit in the seat.