The airplanes are comfy and good on flight entertainment and good snacks but the boarding process…read moreis not as smooth as it could be

As a United Million Mile member, I've been to a large number of airports, large and small, and…read moreexperienced a number of irregular operations scenarios, such as storms, diversions, and computer issues, and I must say that the team at Amarillo deserves a medal. I've never seen a team handle three simultaneous issues of a canceled flight, a flight delayed due to a mechanical issue, and all the computer systems being down, with such efficiency, dignity, and grace. I look forward to coming through Amarillo in the future, hopefully with less issues.

I rarely give a 1 star review but they earned every bit of it:…read more 1) I'm an executive elite with NRC...This is one of the only locations i've ever been to that status means nothing.. instead of going out to grab a car and go which as an executive elite or executive level you do at all the other locations, you have to stand in line and check in like everyone else...nice 20 minute wait 2) They had 2 options of vehicles...Nissan Versa (a small compact car, I'm a big guy) or soccer mom mini van 3) Windows were so filthy on the inside of the vehicle (didn't realize till I was driving towards the sun) that I had to stop at a nearby gas station and clean them because the glare off the dirt was blinding One compliment I do have is the girl who handled my check in was very nice and professional Someone from National Corporate Management really needs to get this location up to speed.

This location does not have Emerald aisle so you have to wait in line with everyone else...sucks!…read more It takes forever if anyone is in front of you. You also don't get to pick the car you get and you can get stuck with a sucky vehicle. I love their Emerald Club! I'm a regular due to my job and I have reached Executive level. When you 1st start in the Emerald Club you can go to the Emerald Aisle and pick out the car you want. You jump in and just give the person at the booth your ID. No need to go to the counter. When you reach Executive you get a better choice of cars. I love it because I get to drive cars I would probably never buy because they are not practical, but they are fun!