MISSING DAUGHTER'S GRADUATION BECAUSE OF THESE FOOLS There have been several times my wife and have had a schooled early morning flight and arrived 75-120 minutes early just to fine NO ONE there? No one to check you in and take the bags... even had only one TSA agent to one the gate (not enough) to allow passengers to get to the gates. TODAY, my wife arrived 1hr 30 mins ahead of time, and missed the flight because a 130 people did the same and only 1 ONE (not two) individual was there to check her in. She was told to be there at least an hour early to ensure getting her seat but the AMERICAN AIRLINES PEOPLE CANT STAFF THE AIRPORT. read more

American Airlines - ONE PERSON AT 5 AM HERDING ALL THOSE PEOPLE THROUGH THE GATE - Airlines Near Me - Lubbock, Texas

Alas, I know it is my responsibility to all the consumers in this audience to share my cautionary yet, enlightening encounter from 2 weeks ago. The irony to this tale is I have flown with American often over the years & am an AA advantage member as well. Nervous yet giddy, I was scheduled for an on-site interview which was prepaid by the company. Minor mishap of fraudulent charges occurred on my debit credit card, 5 days prior to the trip The bank ascertained me that my new debit card would arrive safely in 2 to 3 days and not to worry! Needless, to say @ day 5 & day of my possibly transformational career driven journey, my card was still in transit.,,, Rattled, deep breathing, I contacted the bank. They informed me I must withdraw cash or use my Apple Pay or Digital wallet. Deeper inhale, they no longer provide cards at the branch... Breathless, but an invigorating jaunt with bags in tow, I arrived relieved at the familiar blue, red & white adorned ticket counter. The lady asked for checked bags, ID & payment & I had a rather hefty bag full of illegal improper ounces of face toner liquids, aerosol hairspray etc. Coolly & just thankful I arrived, I pulled the requested 30 dollars from my wristlet and extended it towards her.,,, You would have thought I had flashed a poisonous dart frog, as she quickly held up her hand & said, Oh no, we do not accept cash. Breathing a little more rapid but yet smiling, I said, "Do you accept Apple Pay or Digital Wallet?" Her response, "No, we do not accept either." Part two, well let me get my manager as my flight is ever nearing departure.... She has a gorgeous smile & I felt genuine & although it took 10 & I clicked it, for an appearance of the Manager, I was the only customer at the AA ticket counter. He emerged from his seeming, "Wizard of Oz" partition bereft of smile & as crossed. I felt it necessary to explain my sordid plight yet again... Thus, I am now in a state of borderline panic & he states very plainly with crossed arms; "We do not accept cash & have not in three years." He also added that it was clearly stated on their website. Beyond my capacity of internal "be a patient little flower", as my flight was leaving in 20 minutes.. Admittedly, I requested as he being the manager to help me as this is a desperate and unusual state & no why would I read the website as I fly with AA 50 plus times a year... He said, that my only option was to ask another customer to use their credit card to pay ftp check my 30 dollar bag.. WOW!!!!!!! Ok, and I will in all transparency state, "So you are asking me to hustle the customers?" He responded curtly and said, told me he had the right not to serve as he and the lovely first AA employee crossed their arms and watched me practice paced yet spitfire breaths... I watched two patrons check their bags & truly felt true divinity would emerge and sweep my bag through black rubber veiled sweep... Embarrassed & angry as the onlooking employees continued their voyeur state... I approached a simply lovely lady,, impeccably dressed & repeated for the third time my conundrum as minutes slid & she of course, confused but, genuinely gracious & truly an Angel, paid the 30 for my bag & I handed her my cash and felt humiliated, rushed & disgusted as the employees finally checked my bag. The AA, female employee apologized for the inconvenience but, he showed true disdains & I really cannot comprehend his lack of concern as I boarded right in time due to lack traffic at this particular hour. Appalled & made to beg, I shall avoid AA at all costs because this only part one of my sordid affair with the ticket counter at at American Airlines in a two day span. If this is any representation of you customer service then amend or know this will be widely annotated. No thank you! read more

American Airlines is by far the worst airline I've ever flown. Flying from Los Angeles to Dallas and connecting to Lubbock Texas was nothing but delays. They need to be permanently grounded. Calling customer service is a giant waste of time. Getting answers to why the plane is late, why it's cancelled, can you get me on the next flight will get you no information and no solution. I'd walk before I fly with them again. read more

Their one and only front counter person was a horrible person. We missed "their" 1 hour prior to flight check in by 15 minutes while we waited for him to help a couple who missed their flight kept going to back area talking to someone who kept saying no- to all his questions 30 minutes later he finally acknowledged us and then said he would need to bump us from our flight because we didn't check in on time to check our bags! Their kiosk all 3 were not working so there was no way other than talking to him to get checked in. I had tried online but it would not let me!! He then preceded to put my husband and I as far away on the flight as he possibly could just to be an ass -because he could!!! I'm sorry never again will we fly this airline unless there is no other option!!! I give one star for lady at the gate she was nice. read more

This airport needs to get more staffing. One lady at the check in counter while other airlines have 2-3 working the counter is not it. Security checkpoint there was one lane open since the other belt was "for the crew only." This could have gone by a lot faster if both lanes were open. A lot of people missed their flights this morning because of the delay from the 5am flight causing my group for the 6am flight to miss ours too. Lubbock airport needs help over there, this is total bs. I guess the only solution is to get to this airport 4 hours early. I don't know how that's even possible since this is a smaller airport. read more

This concerns the CSR people on the telephone at Dallas. They treat you, even as an Advantage member as a piece of crap. Sometimes they just hang up on you because they just don't seem to care. That says something about the culture of American. Does that mean the cockpit is just as bad? That is what happened at United and its staff. SWA is much better, but sometimes one needs the AA schedule sometimes. I have never had an issue with Lubbock staff. read more

Long story short, this flight attendant is superior. Got knocked down after getting off the first plane by a man running and pushing people. There was no one to help. I could barely walk, I am disabled and have severe back problems...... But when I finally got onto the next flight at DFW, Ryan was the first smiling face, even behind his mask I could see it, that greeted me on board. He saw my tears and walked me down the isle carrying my purse!! He then asked if I wanted to sit by him where no one could bother me. He knew what I needed! I needed him in that exact moment! He kept me laughing the entire flight even in pain. Thank you RYAN you were my angel that night and I will not forget you read more

American Airlines - Best Flight Attendant ever! - Airlines Near Me - Lubbock, Texas

My first couple of bad experiences with American Airlines were irritating but my latest was awful. My carry on that I have carried on for the past couple of years with no problem was suddenly too big according to the American Airlines agent in Lubbock, Texas. I had already checked 2 suitcases and paid for them, now being forced to check this 3 rd suitcase, they charged me $150.00 for that one suitcase!!!!!!!!!!!! My luggage cost as much as my ticket. What a joke. No other airline had ever made me check this carry on before. Expensive lesson to learn that America Air is NOT CUSTOMER FRIENDLY. The agent was rude and was obviously having a bad day. My bad luck to have encountered at the wrong time. read more

Will not EVER recommend American Airlines, nor will I ever fly this horrible ridiculous excuse for an airline again. We flew from Cleveland to Dallas to Lubbock for a family emergency and were delayed for a day for an undisclosed reason . Yes, the gate attendant was gracious and kind, and we were given a voucher for a cab and a hotel in the bowels of Dallas. We spent 4 hours in the hotel trying not to sleep too soundly so as not to miss the new flight. When we arrived at the airport from the hotel at 0500 for a 0700 flight, we were notified the new flight was also delayed. I would have greatly appreciated some notice so I could have slept for 2 more hours. We finally arrived in Lubbock a day late and were able to conduct our business. Since we lost a day due delays, we hurriedly completed our business over 5 days instead of the originally planned 6 days. We looked forward to going home. On arrival to Lubbock, after clearing TSA, we received notification the outgoing flight to Dallas was delayed. My husband was able to change our connection to Charlotte and we proceeded to our gate. Suddenly, our flight was again delayed so our connection was impossible to make. My husband called American and so far, has been on hold for 60 minutes. The gate attendants were stressed and tried to help, but there was little they could do. Husband was able to change our connection at the gate so we'll be leaving Lubbock 3 hours later than originally planned and hopefully make a connection to arrive in Cleveland at midnight. This airline is nothing but delays on both ends of travel. Do not recommend flying with them. read more

The only airline choice available if flying out of Tyler. Not bad, especially compared to Spirit Airlines, but I've had some better experience with Southwest and United. It's the 3rd time I've used American Airlines in 2 years, & this was the first flight that didn't get cancelled on me. I got my boarding passes in Lubbock, without a second thought. But when I boarded the plane from DFW to Tyler, my seat was listed on Row 17. But by the time I boarded the plane, they used a smaller aircraft that didn't even have a Row 17, so I had to be reseated in an exit row. I'm glad for the sake of everyone else on the plane, that I didn't have to do anything in case of emergency exit! I'd still probably fly with them again in the future, now that I'm more familiar with the system. read more

To get out of a small airport should be simple but if you fly American Airlines have second thoughts. They can't keep their planes in the air , delay after delays. And if ask to get out on another flight it is no . We can't get home til Sunday night we will be in the airport for 24 hours or more. Avoid American Eagle American Airlines. Now have to wait til 530 pm Mechanical problem with plane and talking to anyone for help is not even helpful. I call three times the 1-800 number the people were nonchalant about the situation. If you get Lisa at the 1-800 number hang up and try again refuse to give me her employee number and it was an oh well you miss your flight.Plane is still not here they should have just sent another plane to pick 30 passengers up read more

Horrible! Had a delay didn't find out about it till I checked in. I only had two options to stay in Lubbock or Dallas. They guy told me he would waive my bag fee. Then to only get my notification that my flight was delayed 45 minutes after being in the airport. The guy at the counter told me exactly when and why it was delayed and they knew prior in the morning and I got there late afternoon. I go to check in my bag the next day. The lady said she wouldn't and was so rude! Not helpful and asking "well, it's the morning which guy told you that point him out!" Never again American, and you can forget about calling customer service. They treat you the exact same! Horrible I missed work because of their lack of communication! read more

Terrible. Can't manage to get from Lubbock to Dallas or Dallas to Lubbock without canceling a flight and losing your luggage (even the gate-checked luggage). I'd give 0 stars if I could. read more

Delay after delay and now they can't figure out the baggage carousel doesn't work. Really? Try to have better service please!!