For not having Emerald Aisle, you are the BOMB!!! Thanks for…read morenot trying to pass off some piece of junk with no bells and whistles as the latest and greatest in automobiles to an Executive Elite. The Audi was nice! I also appreciated having a choice. Very friendly staff, quick service, great car!

Left a nice black blazer in the back of my rental car. I know, I should not have left it. Of…read morecourse, they "didn't find it." I hope one of their staff really enjoys that jacket. I know I did.

The staff at the Lubbock airport enterprise rental car had my flight information but they left…read moreanyway leaving several passengers stranded without their cars. This is the first time I have this happen, usually i rent with national and they always wait for the last plane to arrive delayed or not.

Terrible experience. I travel for work. I rent a car literally every week from this company…read more Thousands a month in business. I had a temporary license issued by the state of Texas along with my passport and even an old expired license. I have never had a problem getting a car with this setup. I land in Lubbock and realize I left my wallet back home. I still have all my IDs because they were in my bag and not my wallet. They had no problem with my IDs but refused to rent a car to me because I don't have a physical credit card even though I have a picture of it. I say "ok that's my fault for losing my wallet" and grab an Uber to my job. They change the reservation to be picked up the next day while my wife overnights my wallet. I come back the next day. I'm made to wait while one of them takes a personal call. I then talk to the same people the next day who now refuse to rent me a car because I have a temporary license and accuse me of faking it. Even going so far as saying "I used to fake these to get into bars when I was underage". They then tell me I have to go to the DMV to get it signed and come back. As if the dmv is known for their efficiency . I inform them that if this was going to be a problem they should have told me this YESTERDAY when I was there and they are now screwing me out of $10,000 in appointments that I need to be attending for work. Zero understanding or sympathy for their own oversight. When I got angry at the situation and said that it was bs Dawn said "well now I won't rent to you at all because of how you're talking to me." Complete power trip. She then directed me to their competitor Avis next door. Avis was shocked when I told them the story and had NO PROBLEM renting a car to me with my 3 FORMS OF ID. I went on to sell $94k for my company that week thanks to Avis. Do not rent from this location.

I wish I could not leave a single star. Put a $350 hold on my credit card, then said hold would be…read morereleased after midnight the day I returned it. (It didn't). Then they had the audacity to tell to charge my card an extra$100 for rental when I had already paid for rental through Expedia. Never EVER rent from this company. They are scammers

Take a look at the past reviews. They are horrible for a reason. DO NOT rent from Lubbock…read moreinternational Airport. Very poor service. They will NOT answer the phone either.

I called Enterprise at Buddy Holly and 19th in Lubbock about a month in advance of my rental dates…read moreso the vehicle I wanted (large SUV, preferably a Nissan Armada) would be available. One day prior to my rental date I received a call from Glen at this location, telling me they had an Armada that had just come in and I could have it a day early for a very small additional fee, if that was convenient for me. I went to the rental location and after a slight problem with a vehicle that suddenly had a manufacturers recall, an almost new 2018 Armada was delivered to my home that day, thanks to the quick assistance of Glen and Seth, both outstanding representatives of Enterprise. My return date was Christmas Day. Because of the holiday I was authorized to return the car the following day. A problem ensued with the final billing because the system showed I had used the car for one week and one day. Now a not-so-slight problem--the increased amount was charged to my credit card. Parker realized the mistake and assured me the amount for the extra day would be credited back to my credit card. Within 4 days the refund appeared on my credit car. Problem solved. This Enterprise location has outstanding employees. The fact that there were several glitches in the process is understandable IF the problems are solved in a professional and customer friendly manner. The entire staff took great care of me and solved all the issues that appeared. The ability and willingness to solve problems is the best gauge of good and excellent customer service. I highly recommend this Lubbock location and consequently can also highly recommend Enterprise Rent A Car.

People in this place lie all the time! We have a reservation…read morefor a full size SUV, paid by an insurance company. We called before we go. They said it was ready for pick up (first lie!). So we bring our children to pickup the car. That is why we need a big car. When we arrive, they told us it was not back from a tire shop yet. They told us it will be back in 40 minutes ( second lie!). We need to pickup our daughter in 1h. So we agreed to take a mssibi small suv, which smells like a cow! They told us don't worry, they will call us to switch it back in one hour ( 3rd lie!). They never call! Do not do business with these liars!!! They waste your time and money! They mess up your trip plans!

Typical airport, fairly small with just 9 gate and one security check point. Arrived on a Wednesday…read moreevening and sadly all roller carry on bags were checked at the gate in the originating city and were supposed to be picked up on the verbiage upon arrival. Sadly this did not happen and we had to pickup at baggage claim. As frequently travelers know, avoiding baggage claim is the whole reason to take a carryon. So the arrival experience wasn't quite as anticipated Departing flight on a Sunday morning and arrived 2 hr before boarding. Not busy at all, took about 10 min to get through TSA even with an additional bag check. Food court had a few breakfast options and I grabbed the avocado toast and a coffee. Avocado toast had great flavor and toast was hearty enough to hold. Two full slices of toast, and a lot of tater tots and tomatoes. I don't try the tomatoes, sand the tater tots were crispy. Overall decent airport, can't have too high of expectations with the size.

Remember the good ole days when you didn't have to wait 30 min (or more) to get through security at…read morean airport? I LOVE the Lubbock airport! I can go to the ticket counter, get my boarding pass, check my luggage, get through security and walk to my gate in 15 min or less! Yup, it's true. The TSA staff are always friendly, they joke a little with you, the airport is clean and it's always a pleasure to fly in or out in a jiffy.

The person that waited on me was rude and kept trying to tell me that they didn't have anything…read morethat my insurance would pay for. He wanted me to pay at least $2.00 more than what my insurance would pay and I wasn't going to do that. When I did finally get a car the inside windshield had a film on it and hadn't been cleaned the back window hadn't been cleaned. There wasn't any windshield washer fluid in the car. It was just not ready for the next person to use. I will never go back there. I will say that out people appeared to be treated well but I wasn't. I will be turning in a complaint to the corporate office on the gentleman that waited on me.

Second time using these guys. Second time they have helped out when I was in a jam. These people…read moreare quick, friendly and provide fantastic customer service. I used enterprise for years until a bad experience in August. Give them a shot, you won't be disappointed.

This was such a terrible experience!!! We rented a vehicle through Orbitz and it happened to be a…read moreThrifty rental. The terms and conditions are different on the Web sites! DON'T TRY USING A DEBIT CARD IF YOU LIVE IN THE SAME CITY ! Even though it was used to secure the insurance online, the orbitz site said we could, but the thrifty site said there had to be airline tickets invloved. The staff was late, unhelpful, and handed us a set of keys and told us to "find the car" in slot #36. (1/4 mile or more away) They did not offer shuttle service to us even though there was a thrifty shuttle available. I will not be using this rental car service again.