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    American Airlines

    1.5 (23 reviews)

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    Destiny R.

    Never in a million years would I think I'd be dealing with such a situation in 2021. I was planning to fly home via AMERICAN AIRLINES from Pensacola Florida to Las Guardia New York on June 9th 2021 @3pm via flight number 4542. Departing at 3pm from PENS to NY. To be on a fully seated airplane doors closed and ready for departure to hear the following words "we must deplane the aircraft due to weather." Totally acceptable safety before anything, we're all at the waiting waiting just watching the screen turn from 3pm into 4:30 pm followed to 5:30pm to a vocal message stating the flight will not leave until 7:30pm a this point everyone is upset as the weather had cleared in Philly and no danger presented to new York. They refused to update the 7:30pm info on the screen or text message; they had made a verbal statement instead with the new time. The counter person excuse was that she had no control over any screens or messaging. There is nothing worse than feeling like you're being held against your will and no information is provided other than to be back tomorrow at the same time , same flight 4542 at 3pm going to la Guardia. Now today June 10th, 2021 flight 4542 once again boarded the plane fully at 3pm when the announcer tells us once again we must deplane due to the pilot "timing out." Everyone deplanes the aircraft with no information given except to wait around until further notice. Everyone feels like they're being held against their will with no information, we all watched the screens go from 3pm to 4:30pm, 5:30pm to 7;30 pm to then a cancelled flight. No information was given. They tried to state it was due to weather but someone yelled out it's perfectly clear to New York and they took the weather radar off the screens. To then tell us they can't make any accommodations because the pilot is over his hours and the next flight will be Saturday. ARE YOU SERIOUS WE HAVE BEEN TRYING TO GET HOME SINCE YESTERDAY AMERICAN AIRLINES PLEASE STOP SELLING FLIGHTS IF YOU ARE UNABLE TO ACCOMMODATE!! I've never felt so violated of my time before! This is day two of me trying to go home my daughter who got a leg injury I am not from Pensacola I just want to get home to my daughter and my job in which I have been absent two days now due to AMERICAN AIRLINES SCHEDULING INCONVENIENCE WITH PILOTS, this is complete violation to everyone's time on this flight this is work week hours!

    Can't make this crap up!

    One star is generous. EVERY time we fly American it's significantly late, 45 mins plus. Today, the first leg is almost 1.5 hours late. We fly often. This never happens with Alaska and rarely with delta. But American, really pathetic and unacceptable service. Maybe you'all need to spend some time with your competitors and see how to things are done. We promised ourselves today, we will NEVER fly American again and we will share with everyone that will listen.

    My desire to be on the other side of this window.

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    Photo of J E.
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    3 months ago

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    1 month ago

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    11 months ago

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    2 years ago

    Every time I fly this airline the planes either late or cancelled! I wish they were better!

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    11 months ago

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    1 year ago

    If the American Airlines ticket counter agent doesn't like her job she should get a new one! No reason to be so rude! 3/1/25

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    Photo of Mel R.
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    5 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    7 years ago

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    Pensacola International Airport - Outside 2

    Pensacola International Airport

    3.7(226 reviews)
    0.4 mi

    This small airport is easy to get in and out! If you have pre check on a bad day the lines wait was…read more20 min and on a good day the lines 1 or 2 people. Luckily since the airports small getting through the line and to your respective gate can take between 5-10 minutes. Also they have eateries and a few bars to relax at if you're early, but not too much to choose from. The only lounge is a USO outside the check in gate. Parking is adequate and there's enough to go around long stay and short stay. Short stay is $2 and long stay can up to $40. So if your cool with an easy to get in and out of the airport with no frills.

    Small, clean, simple airport. Super easy to navigate. Impossible to get lost in--perfect for anyone…read moreanxiously running to make their flight. Check in downstairs and gates on the second floor. All the airline companies are at the same entrance--so your ride can drop you off in any one spot--there are no wrong entrances. Staff are so friendly and accommodating. They've been working here for years so they're dedicated to their craft. Pleasant to interact with. Helped me with my flight issues. Police officer standing at every gate--a lot of security for such a tiny airport. Never seen so much security at gates.

    Photos
    Pensacola International Airport - Front Entrance. Very Welcoming. Easy quick drop off and easy quick pick up.

    Front Entrance. Very Welcoming. Easy quick drop off and easy quick pick up.

    Pensacola International Airport - Quiet in the mornings. Love this airport. It's easy in/out. Although parking can be jammed!

    Quiet in the mornings. Love this airport. It's easy in/out. Although parking can be jammed!

    Pensacola International Airport - CNBC News  09-09-2024

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    CNBC News 09-09-2024

    Silver Airways - Omar at the Silver Airways Ticketing Desk.

    Silver Airways

    2.0(16 reviews)
    0.0 mi

    Fly at Your Own Risk - A Miserable, Unsafe Experience with Silver Airways…read more After multiple bad experiences, today's flight with Silver Airways confirmed that this airline is a disaster from start to finish. Once again, the flight was delayed over an hour not even updated at the gates. I only knew because I received an email. But when it finally boarded, passengers were rushed through in a panic--staff actually threatened to close the boarding door while three people were still trying to get through check-in. The urgency made no sense, considering we were then made to stand on the tarmac for 10 minutes waiting to board a plane that clearly wasn't ready. But the worst part came after we boarded. The cabin was sweltering hot, with barely any airflow--no AC, no circulation. The overwhelming stench of jet fuel filled the cabin to the point that it was hard to breathe. This wasn't a one-time fluke either--you could literally see a film of jet fuel residue on the windows, this is a regular occurrence, I experienced it on the flight this morning and on my last three flights with this airline. It felt suffocating, and frankly, dangerous. To top it off, the flight itself was rough and unnerving, with abrupt, extreme turns that did not inspire confidence in the pilot or the aircraft. Nothing about the crew, the condition of the plane, or the experience overall gave me any reassurance that safety was a priority. Unfortunately, they're the only airline currently that flies direct from my home city to the locations I travel frequently for work, this is the only reason I have flown this airline but as of today, it's not worth it. I would rather detour to a major airline hub hundreds of miles away and add hours to my trip, for my safety and well-being. Silver Airways is unreliable, uncomfortable, and borderline unsafe. If you have other options--take them!

    I recently flew four flights on Silver Airways between Greenville and Orlando and was treated very…read morewell by all their employees. The airplane was clean, flights on time, service reliable, and my checked baggage arrived without incident. Folks might be advised that Silver boards from the airport tarmac and passengers need to ascend a narrow staircase to board . Not a problem for me but if you are differently abled I'm not sure. Also, departing from Orlando on a Sunday can be tricky as the TSA lines were LONG so extra time should be allotted. If you have TSA Pre Check that line was quite short and moved quickly. The pilots waited a bit for some passengers who were stuck in that TSA line so technically we were late departing but they seem to have made up the time in the air because we arrived as scheduled. I thought waiting displayed decency on their part. This airline flies at a lower altitude so one can almost always see the ground. All in all I was very satisfied and would fly Silver again.

    Photos
    Silver Airways - Madagascar plane? Nope, just silver Airways. FYI propeller is not in slow motion, actual rotation speed.

    Madagascar plane? Nope, just silver Airways. FYI propeller is not in slow motion, actual rotation speed.

    Silver Airways

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    American Airlines - airlines - Updated July 2026

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