DON'T DO IT! I could…read moreprobably fill a small notebook on how awful my experience was with Hertz, but for everyone's sake I will try to sum it up in a few sentance. I purchased my vehicle via Priceline, paid for it, bought insurance and everything came to around $170. "What a great deal" I though ( I thought wrong) I was traveling redeye with my infant and when we arrived she was clearly not happy. Basically, the agent took advantage of my situation and what I thought I was signing for a simple fuel recharge of $25 turned out to be a second insurance policy (wait, I already had insurance), roadside assistance (wait, I have AAA) and something called a concession fee (what the heck is that?) for a grand total of $385. That is not a small amount. I called and explained what happened, they refused to give me a refund even though I was basically lied to. To make matters worse, I aquired some tolls while on vacation. I did the "I owe you" and called EVERYONE (literally I spent four days doing this because I was already taken advantage of once) to figure out how to pay those. No one helped me, they said I had no tolls on record, so I sent a check to the state of Florida for the amount I thought I owed with a nice little handwritten note explaining the situation. Guess what?! Hertz ALSO charged me a $26 toll fee. Seriously? I paid for insurance twice (along with other things I never wanted) and I paid tolls twice. Hertz is a terrible company that takes advantage of their customers. I will be reviewing wherever I can, whenever I can. My goal is to make my story go viral. I will be telling other moms and families about my experience and I will also be filing a report at the BBB. Basically, save yourself from mulitple headaches and mulitple hundreds of dollars and choose a different car rental company. Please.

Worst customer service. Will nver rent there again! Wish I had looked on here first. I see I'm…read morenot the first with a bad experience. My card was overcharged and I've been calling all day being passed from one customer service person to another. Each one more rude and less knowledgable than the last. So disappointing.

Hands down the best customer service I have gotten in a long time. Even being in hurricane season…read morethis company & its employees handled even the delays flawlessly. Many props to Casey who was the person who handled my rental. Got a smooth riding vehicle that was definitely fuel efficient. Will be returning for future rental needs.

The Q Street location has been our go-to rental car spot since moving to the Pensacola area in…read more2020. We have occasionally rented from other Enterprise locations when the prices were significantly cheaper elsewhere or the inventory was low for our needs at Q Street. Over the past few years, we have rented from this location over 10 times and overall we have had great experiences -- primarily because of the staff's friendliness and helpfulness. We have paid a little extra to rent from Q Street rather than a more convenient location and cheaper price so that we knew we were getting high service. KeSean has been the the most helpful for the past few rentals we have picked up here. When we go in to pick up our rental and see KeSean working, we KNOW we are in good hands and will be taken care of. We also know that if we call in a couple of days prior to let him know we are coming in, we will have ZERO issues during our pickup or rental. The Q Street location is very small compared to most of the other nearby Enterprise locations, but they have all but one time had a suitable vehicle ready at the scheduled time of pickup or within ~1 hour of that time. Due to the small size of the lot, they do not allow parking of personal vehicles during a rental period (if you need this, go to the Airport or Gulf Breeze locations), and they are unable to keep too many rentals in their available inventory simply because they don't have the spaces for more. Whether you are looking for a short or longer rental, cruising around Pensacola or driving a few states away, go book your rental with Q Stree.

Horrible place to buy a car. Scammers and very unprofessional. Screw over guys in military and dont…read morefollow up on words promised.

Great Company! They…read morewent out of there way to help me find a great car at a great price. I have had the car for 6 months now and haven't had a single issue. They responded immediately when I had any questions. I would recommend them to anyone.

They installed a new timing chain and water pump but didn't even check the thermostat. They…read morecouldn't fix the blower motor and blamed it on my vehicle, it is on my receipt. My battery was left loose and moving as I drove home and a huge stain of some sort of fluid on the engine fan shroud cover. All this after they kept my Jeep for a full week and I paid almost $1,200 for it. Less than 90 days later I saw the first leak ever, so I went back to find out what was wrong and it was the thermostat. They wanted almost $300 or more to replace it, when it would've only been an extra $50 - $100 if one of the 3 ASE Certified Mechanics had thought about it, or was it a way to be sure I would bring it back and pay more money? I do not recommend taking any chances with this repair shop. They used to be all about the Customers but now it is all about the billing.

Yes, have you strong automotive for over two years now since coming back to Pensacola. I…read morerecommended them to numerous people, all of which have been satisfied with their service. I've gone back to them for numerous issues with my two vehicles, and they consistently do a good job repairing always, explaining the bill and the services provided. Chris and Brendan are really nice guys and honest to deal with.

I needed a new battery and I was helped by Elliot. He was very friendly and accommodating while…read morefinding me my battery and my warrantee. He also replaced my battery for me and made sure everything was working properly before I left. He also shared with me my terminal needed to be replaced and helped me find the right fit for that as well. Top notch customer service, thank you Elliot!

friendly employees, very knowledgeable. Had my parts in stock, installed them for me. all is great…read more I enjoyed my visits B Bren

This was such a fun experience! We rented the Tiki Pontoon that can have up to 16 people and 2…read moreslides. Everyone had a great time. Only thing was stereo wasn't working so we had to bring our own.

Pirate Paul was amazing on our group Tiki boat celebration. He knew right where to take us to avoid…read moreall the jellyfish and he was so much fun! Our entire group had the times of our lives and we would highly recommend this company!

I had no idea it would be so busy inside and outside of the avis budget rentals location at the…read moreairport. As i seen the lines are long at both the counter and booth it made me realize that im renting from a very popular demanding company who must have alot of loyal returning customers. Everyone outside was in good moods hanging out while waiting for our van. The booth clerks were steadily trying to assist as fast as they could. Still smiling and laughing and was happy. I felt super comfortable at this time that I'm getting great customer service. They even offered me a bottle water when I asked about the eta for my van. Very eager to help very fast and efficient even tho the wait. I like the feeling of knowing im being cared about when it comes down to if im happy with the vehicle, offering any other additional service of help in any way, and always being checked on. Ill definitely rent at this location again. The clerks names that were helping me were Tebby and Christina. Both of them show that they like their job and care about their customers.

This was a completely unacceptable car rental experience…read more When we arrived to pick up the vehicle, the car was not ready, and we were left waiting outside in the heat for more than half an hour. After that delay, we were told our original vehicle still had not been cleaned. At that point, we were offered another car--not because the process was handled well, but because the location had failed to have our reserved vehicle ready. The replacement vehicle was in unacceptable condition. It reeked of cigarette smoke so strongly that the odor got into our clothes throughout the week and never went away. There was also an empty milk bottle left in the back seat from a previous customer. That is not a small oversight. It shows the vehicle was not properly cleaned, inspected, or prepared before being handed to another renter. This did not appear to be an isolated incident. The family in front of us also rejected their first vehicle because it smelled like smoke, and they were left waiting as well. That suggests a larger problem with this location's standards for vehicle readiness and cleanliness. The staff involved in the pickup process showed little urgency, accountability, or communication. We were left standing around without clear updates, without a meaningful explanation, and without any indication that anyone was taking responsibility for the situation. The return process was even more concerning. I clearly explained that I needed the rental charged to a different card than the one used for the reservation. We were told initially when we first showed up that this would not be an issue. The agent took the new card, swiped it, and handed us a printed receipt. When I got home, I noticed that the receipt was for an entirely different customer, in a different amount, and showed the new card as the payment method on that other customer's transaction. That is a serious billing and privacy issue, not a harmless clerical error. Between the excessive wait, the lack of communication, the smoke-filled and poorly cleaned vehicle, and the alarming receipt/payment issue at return, this location failed at the most basic parts of the rental process. The only exception was Jim at the airport front desk, who was pleasant and helpful. Unfortunately, one helpful employee does not make up for an overall experience that was disorganized, unsanitary, and unacceptable. I would strongly advise others to avoid this location unless major improvements are made in vehicle preparation, cleanliness, customer service, and payment handling.