The time spent waiting for a flight is significantly less and worth the additional cost over…read morestandard commercial flights. The planes hold about 30-40 passengers and are smaller than standard flights. It was a very comfortable flight and easy on and off. The waiting area gets busy, so finding a seat could be tough if there is more than one flight being managed. Service was very pleasant.

We've flown JSX many times, but our last flight was a disaster caused entirely by their own staff…read more The check-in agent never asked for our dog's paperwork, never checked if we had a carrier, and never updated the manifest correctly -- even though we always select "service animal" when booking. Because of his mistake, the flight attendant who seemed already irritated, spoke over us, refused to listen, and demanded we shove a puppy under the seat in a designer handbag -- not even a safe carrier. Instead of reviewing our documents, she escalated immediately to the captain and supervisor, who removed us from the plane without explanation or apology. Other passengers were shocked at how poorly it was handled. To make it worse, the same check-in agent then tried to cover himself by falsely claiming we were removed because I "swore at the pilot," which is simply not true. We were removed because JSX mishandled the entire situation from start to finish and refused to take our paperwork. This was an avoidable mess created by untrained staff and made worse by rude, dismissive behavior. Extremely disappointed -- JSX needs serious retraining before calling itself a premium airline.

it's the staff on board. they talk and laugh and you cannot relax. When I pay for a front seat and…read morehave 4 staff standing near my front seat talking and laughing. Ridiculous. They need more professional silent service.

Terrible, terrible terrible 3 times my flight was cancelled…read more(3 different trips) they dont give you $ back only credit for future flight..each time they give less and less The last flight was delayed 38 hours!!!!! We got 25 $ avelo credit, they said they would pay for hotel and then they emailed us they wouldnt pay for the hotel. Terrible customer service. Do not fly them!!!

I have been flying Frontier out of Islip, NY for the past 7 years. They are kind, friendly and…read morealways helpful in my experience. Security at Islip is Fast, the Frontier counter is very friendly as long as you are not asking for free upgrades or free stuff that you should have paid for and the whole team was efficient. I last flew from Islip to Atlanta in December, 2025 and had trouble with my paperwork for my service dog. Queen Everett who is a Frontier employee was kind, helpful and gave me great customer service to clear up the problem and get me, my daughter and my service dog on the plane. Thank you Queen and Thank you Frontier Airlines.

Stop cancelling flights and having long delays. More flights is just a perk…read more Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxcccxcc

I had to call 1-855-265-3023 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I had to call 1-866-293-6069 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I havent flown Virgin Atlantic for many years and was excited to come back. I got to JFK and…read morecouldn't access my boarding pass. An agent called Charmila was UNBELIEVABLY GREAT! She helped me - was charming, gracious, patient and went above and beyond She is a true asset to your company! Thank you Charmila

My sister and I had to go to England to take care of some personal family business in mid February…read moreand it was up to me to book the flights and accommodations. Luckily I had Expedia on speed dial and located the best flight through Virgin Atlantic. The first choice was Air India ... wait, Air INDIA?? - I don't even want to know. Virgin Atlantic was fantastic!! A personal entertainment system including movies currently in theaters, cool music, video games, free snacks, beverages and the meals were very tasty... PLUS they give you a complimentary glass of wine with your meal. If you are really nice you can get a beer or mixed drink between meals too. What a way to travel! THANK YOU Richard Branson - your vision is exquisite and very much appreciated by the frequent fliers that I had occasion to converse with over the 6 1/2 hour flight home. Delta and American can go pound sand for international flights in the future as far as we are concerned.

There was a price drop on fare and instead of just issuing a credit voucher for the difference, I…read morewas told to cancel and re-book my flight. There is no guarantee that my seats will still be available. Also, if you speak with a live person they want to charge you a $25 change/cancel fee and a $25 booking fee! Oh, but if you wait for an hour to text these benevolent souls will waive the $25 change/cancel fee. Ridiculous.

Awful company, had a horrible experience at JetBlue and their executive officers did nothing which…read moreshould tell you something about their brand. First off, my wife and I traveled to Clearwater, FL in November 2018 and our flight was an hour or two late there which is normal nowadays. We enjoyed Clearwater but I got sick at the end of the trip and had to be hospitalized due to high ammonia levels which was a first for me. As soon as I got out of the hospital, we needed to fly back. Our flight was delayed for over 12 hours which made me very uncomfortable. They gave everyone on the flight a voucher for $250 to try their airlines again. Not really worth it and I was upset but my wife and I let it go. We ended up using the $500 credit and another several hundred of our own money on a flight to Chicago during the Summer in 2019. We should have known better, the whole experience was a TOTAL disaster. We experienced several delays, clueless customer service representatives (tried to put us on a 4:30 pm connecting flight) and the flight was exceedingly long as they kept us circling in the air above our destination. This made my wife extremely sick (she is a type 1 diabetic). She said something about it to the crew and was ignored. When she got off the plane she went to the nearest lavatory and threw up excessively. What really made me upset was no one at JetBlue was willing to help us out AT ALL! I called and tried to see if executive offices would remedy this and they responded by telling me to go to hell.

Another great flight on AA! Flew in from DCA in the morning and arrived 22 mins early. The staff…read moreon board were helpful and friendly. The plane was comfy, especially for a regional jet. Definitely happy on American Airlines!

What's not to love. Staff is great can't rate an airline poorly because humans are such a holes. My…read moretrip was great and check in was easy

Took this flight on a whim because it was the cheapest NY to Seoul for the day we needed. New plane…read more(we checked) which was clean and had good lighting. EXTREME leg room. Only downside was that entertainment was primarily in Korean, but we planned ahead so this wasn't an issue for us (we're a cat). Meals were decent (for airline meals - beef and veggies and pork and rice). Talked about how we wish we flew them on the way home. We don't really get the budget but professional service airline schtick but eh, it was pretty lux for economy for us.

I was on a flight YP131 from Incheon, Korea, to Newark on August 15th. I got sick a few days after…read moreI arrived in Newark because one flight attendant on this flight was ill; she was the only one wearing a face mask and coughing. I'm 100% sure I caught it from her because I didn't go anywhere during the weekend since I got back on Friday. If you work in the service industry, there's a simple rule: if you are sick, stay home. Obviously, this airline doesn't care about its passengers. They allowed an ill flight attendant to work a 15-hour flight. What a shame. A week later, I'm still not 100%

Delta Delta Delta May I help ya help ya help ya?…read moreAfter getting my first flight in NYC cancelled after sitting on the tarmac for three hours, I was told that if I wanted to get back to Texas any time soon, I'd have to wait several days, and fly out of White Plains instead. Good luck with lodging, meals, transportation, etc. Since the delay was weather delay, they owed me nothing. But the ground crew in White Plains was professional and patient, even though we had additional delays in White Plains. My favorite thing about Delta right now? Biscoff Cookies. I'll still fly with them though.

No body wants to help at jfk ,say it's someone else's problem at the ticket kiosk, poor costumer…read more help