Customer service at the ticket counter is the worst. The gal Juanita helped 3 customers prior to me while i was standing there. She treated me so poorly. Because she was not smart enough to do her job and think she was a complete bully. Unfortunately, her attitude and now inconveniences made me cancel the next 4 american flights i have scheduled with them. FIRED!! watching them here at A7 scream and yell as customers are added late to the 5 am flight. This company is not customer centric. read more

I like flying American Airlines. Their staff is always friendly and the seats to me are more comfortable than Delta's. Seems like there is more leg room than other airlines as well. I like their Biscotti biscuits and with their credit card you can get 25% off of your flight food and beverages. read more

This will be the last time that I fly American. I was told that they have 1 plane that just flies from Charlotte to Tulsa back & forth. So they have delayed the flight 5 times. The weather isn't bad. There's hardly anyone here waiting for this flight that's has been delayed 4 hrs. So I bet that they're just waiting to get more people for the flight. This is BS, because the longer they wait, the more expensive my parking will be. Never again will I fly American!! read more

I grew up flying American but I had not flown with them in awhile. My husband and I were flying to Vancouver for a cruise. Our flight from Tulsa was delayed multiple times because of an issue with the plane in Dallas. Once the plane arrived we made good time getting to Dallas for our connection but the airline had moved us to a flight the next morning even though we could have made the connecting flight. And they moved us from First to Coach (wouldn't have been an issue if we hadn't splurged for First, for our anniversary). They held our luggage and would not let us have it, saying they would transfer it to our morning flight and it would be easier that way. We were given vouchers for food and a hotel room for the night (which I found out is a law if your flight is moved to after midnight, don't let them tell you otherwise). Arrived the next morning and got on our flight. We were on a newer plane but it was not very clean - glad I brought wipes lol. We did not have a meal on the flight in Coach, but we were provided with a few snacks for the 4 hour flight. We got to Vancouver and found out that the airline had not loaded our luggage in Dallas, and we were immediately boarding a 7 night cruise after we left the airport, so we could not wait for it to arrive that night. Our luggage was transferred by the airline to the 2nd to last port on the 5th day of our cruise - thankfully we were reimbursed for any clothing expenses we accumulated on the cruise once we filled out some paperwork. We don't have luggage issues like this with other airlines we have flown, but American has lost my families luggage in the past so this was not an isolated incident. Cannot say I would fly American ever again if I can help it. read more

Worst airline to fly on. Flying an overnight flight there are no movies or music or games. You pay a lot of money for nothing except a seat and that is only free if you wait till the last minute and have them assign it. you pay for a flight, A seat for the flight, a spot for your luggage and then you are lucky to get a glass of water and a bag of nuts. Never flying AA again. Spirit can do better!!! AMERICAN AIRLINES, YOU SUCK!!!! read more

Never on time and constantly telling lies as to the reasons for delays. The most inept management and leadership I have ever witnessed. I wish AA failed as a business. read more

Worst airline ever. We fly weekly and thy never make up for the delays, missed flights when it's their problem nor the lost bags for the past few flights! Then got yelled at by this woman who refused to give us their name after yelling at us. American NEVER DOES ONE THING TO remotely try and remediate when they suck. See below of pics where the baggage customer service rep turned her back when we asked for a name after we listened to her yell about everyone when she thought we weren't looking. read more

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Ariana at the check in counter, she not really a helpful customer service. I was helping my cousin to check-in to fly from Tulsa to Los Angeles and transit to Hong Kong, China. There was a QR code request by the airline before she can check in. We never know about that requirement and also not informed by the travel agent too. Ariana just acted like a nasty officer and said that I can't check you in still you fill out the Health Declaration until the QR code show up than I only can give you a ticker. She just gave us a long-written web address and ask me to go to use my cell phone to type in the web address and fill up by myself. She does not care whether my cousin will miss the flight or not. American Airlines, why you recruit this type of employee that ruin your company image? Luckily, we got the help from another staff, Eve Munoz. Eve walked to me and offered help!! She tried her best to resend the link to me and help me to figure out how to fill out the form in this pressing moment. It took us 45 minutes to fill it right and generate the QR Code. In the meantime, Eve does not want me freak out and tell me very polite and comfort me that she already in the check-in stage for my cousin once I got the QR code, she can print the air ticket and check in the luggage. It just like in the movie that the time is so pressing, and I need to figure out how to fill it right the form (Health Declaration Form) to generate the QR Code. My cousin might not be able to catch the flight without Eve Munoz help. America Airline, can you recruit more people like Eve Munoz?! Serve with heart! Above and beyond! read more

If yelp let me give them Zero star, I would like to do it. It is a horrible customer Services. All about this company is MONEY! Even three of us traveled together but everyone has different seats. It means we couldn't seat together. I tried to ask them for help because my father is 80 year old. He really need us to help for medications. But they said no! We have to pay for $76 for each change! It means we have to pay $76*2 extra for 3 people seat together? Then I saw the air plan had many empty 3 seats. Then, when we flight back, all is the same story! We have to pay extra the same?!? The staffs and manager are so rude. They argue with us. They didn't listen to us. They tried to explain because we didn't pay for seat? Moreover, both ladies talked to another customer about us-"..,they don't pay and want to seat together..!?!" Really? I don't know about the employer training of this company. Would you be happy to pay that money for that while most other air plane will help you with this? Last, the air plan delayed for over 1 hour but I'm not sure how long exactly now. I'll update later read more

Wow.. Just made it to Tulsa... Had to fly American due to flight schedule.. Been over a year since I flew anything other than Southwest.. Flight was over booked.. Attendants were rude and baggage handlers broke wheel of my luggage that they forced me to check. Will be a long time before I give these people another dollar! read more

American Airlines - Broken Tumi luggage courtesy of American airlines! - Airlines Near Me - Tulsa, Oklahoma

I have traveled on American a lot, and have reached premier status with them. Unfortunately, their customer service continues to be terrible. Agents are rude, condescending, and unhelpful. They offer great routes from where I live, but if they can't compliment their air service with good customer service, it's not worth flying with them anymore. read more

I can't recall EVER making a complaint on social media, but American Airlines, YOU SCREWED THIS UP! All parents: please reconsider using American Airlines for your children. My FOURTEEN year old daughter just took a school trip with American Airlines on June 1st Flight #1060 from Tulsa to D.C. From the get go you screwed her trip up. Not only did you lose her baggage, but it sat in Roswell, New Mexico for FOUR DAYS, before anyone did anything about it. You finally got her the luggage with LESS THAN TWO DAYS left on her trip!!! This was her first trip without family and YOU, American Airlines, ruined it. This experience has been a cluster of uncaring people who offered no solutions and showed no empathy. I have spent the last four days calling and crying and anything else I could do, including going to the Tulsa airport, just so I could actually talk to a PERSON! I had to tell my daughter ever day, "Sorry sweetie, still no word on when you will get your luggage". She has had to spend TIME AND MONEY, away from her anticipated wonderful experience, covering for American Airlines COMPLETE LACK of competence. She was unable to enjoy much of her trip, because she was doing her best to make due for American Airline's screw up. I am CERTAIN that if this had been the child of ANYONE I spoke to, things would have been handled much differently, and I will certainly look at all other options before I EVER let my child on one of American Airline's planes again. The only person that was helpful, and probably saved the day, was Lindsey in the tulsa baggage area. read more

SECURITY: Almost a police officer. Here's my story... Went to AA to bring my roommate for his drug test and he had to go through security. He was very nervous so he stuttered a little bit and the female security guards were impatient and rude. On top of that, they wouldn't give me a guest pass to go with him. SO I had to sit in the heat, in my non-air-conditioned car, for an hour and a half! What kind of drug test takes an hour and a half?! My car battery almost died waiting for him to get out and walk a block to where I had to park, all because of security. I'm not quite sure I should even put my application in to AA because of everything that's happened in the past 10 months with them. read more

Love America airlines, there flight attendants and people who check you in are super kind!! I have flown by my self a few times and love it!! I'm a non-rev so it's pretty hard to ever get first class!! But when we do we are treated so friendly! We are always treated very friendly! read more

If you want you stuff distroyed this is the right place and i got to pay them an extra $400 due to the box being 2 in. Bigger then 64 in and for the privilege distroying you laggage.THIS IS the place. i wish i could post pic. Picture handing a Preston fed ex box to the ticket agent. Now you are sitting on a plane watching them load and there is your boxes torn up with fork lift marks and tape hold it together. This is the second time damage occurred in the last two flights taken. When asking customer service what to do first responce i should not have used us. read more

They lost my baggage with my medicine and try to blame it on others. Then when I've called for third time and it's a day later and she wants to verify info for third time, she keeps asking questions even after I tell her cell is dying. Then she cops an attitude for one "cuss" word which is when i said I'd had a shitty week. Why wouldn't I be upset? Sorry customer service! read more

Horrible during CONVID-19. Everyone is crowded on top of each other. No space between seats. Family don't even get to seat near each other. No sanitizers given to passengers. Scary to fly on it during this pandemic. Little to no leg space. Be safe and use any other company! read more

Caused us to miss our connection to Providence, then made us sleep on the floor because they refused to put us in a hotel. We are 77 year old and wheelchair handicapped wife. No food, no rebooted flights until we chased down the customer service manager, who directed us to a very nice lady. She booked us on a standby the following day. No medications for my heart condition, diabetes, arthritis and their answer, too rude and vial to repeat! Stay away from Philadelphia Airport and american airlines as a carrier! read more

I have flown American Airlines into Tulsa 4 times within the last week and it has been late or delayed each time due to planes not being released or pilot not arriving on time!! I really try to be a loyal American customer but this airlines makes it difficult to be loyal! read more

We were denied taking our stroller that is needed to restrain our child or enable her to sleep during a layover. Funny thing is that on the flight over here from Seattle we were allowed our stroller to be checked at the gate. Not happy with the inconsistency that left us completely unprepared for our trip home. Anyone with a rambunctious child will know this is absolutely ridiculous. read more

Inorder to change my ticket time it was a $70 up-charge then since i didn't check in at least a half hour before they wouldn't let me get on my plane and there was 20 mins to spare. now i am waiting for the next flight which is 6 am and i was suppose to be on a flight at 7:30. I was crying and no one let me go on the seat i paid for. All i wanted to do was go home. Then THEY WOULDNT EVEN LET ME GO THROUGH SECURITY TO GET FOOD AND WAIT BC IT WAS "TOO EARLY". mind u the manager wouldnt even let me through. There was no compensation no empathy horrible horrible customer service. the worst time ive ever had with an airline. + the "free wifi" doesnt work when you are on the plane. Mind you I am a 20 year old petite female alone and they would do nothing to help. Ugliest employees inside and out. read more

I actually am a frequent Delta flyer but was in the airport when an AA flight was canceled. Tons of pissed of customers, I had to write this review about one of the hardest working, most polite, delivering great customer service to EVERY customer BEST person that I would hire in any of my business. Lady's and Gents his name is Shawn M., a hero that deserves to be recognized. He deserves a huge bonus and raise and great pension! read more

American Airlines lack of ability to handle problems at the Gate or Reservation desk is appalling, when you have customers who have paid for a flight that will not be able to get them to the destination in a reasonable amount of time (we are having to go home and try again tomorrow AT FIVE AM) , giving no apology, no options, and telling them there is nothing they can do other than tell you to complain by email is ridiculous.. read more

Excellent service at American Airlines. The agents are very nice and attentive to customers

Man, I had to cancel my reservation, 2 months before my travel date... Costed me $200 for cancellation fee!! I can see why I rarely fly them. That's outrageous! Pretty much ate the whole cost of the entire roundtrip flight! I remember why I like to fly Southwest Airlines now, and not American Airlines! read more

They failed to stay on schedule on are flight to Dallas in Texas. unsatisfactory is true right now. I will now on fly delta. Every time I fly with them it is delayed or late. read more

SO MANY THINGS HAPPENED ONE TRIP!! Never take airline!! I normally fly with Southwest, but my sister booked this flight for us and decided we would try them out. This was her first flight of 4 that we would be taking with them. On one flight my sister and I weren't sitting next to each other. We really didn't know how to fix that, so we went to ask the flight attendant who didn't acknowledge that we existed. Luckily the security guard guy standing next to her answered my questions (literally standing inches from her) and he looked over to ask about switching seats to which she replied to only him (still wouldn't look at us) and said the flight is full no seats will be changed. Come to find out the seat next to me was open, who they gave to a guy that didn't have an assigned seat. The attendant didn't even look at the seating arrangements. Might not be a big deal but this was my sisters first flight. Our 3rd flight (coming home) was canceled within an hour of boarding. Not only was there not ONE attendant working any gates for us to find the next flight, but once we did find one, all flights had been booked for that day. We didn't have a place to stay or ride to get anywhere. After my sister had started bawling because she didn't know what to do, the attendant finally agreed to get us a voucher for a hotel (when it was a mechanical issue) When they did book us for a flight they tried to put us on two completely separate planes. I had had enough at this point and told them we needed a hotel with a shuttle and we needed to be on the same plane home. And sure enough after asking for a supervisor they were able to get all of that done. The next day we get to our flight it was delayed by two hours. The last flight was then delayed by an hour. We will NEVER fly with American Airlines again!! Worst travel experience I've ever had. I was stressed out about whether or not we would ever make it home this week. Thank god that it's over. read more

I have several Reasons as to why im writing this review. On my flight to Las Vegas to visit family, I requested a wheel chair due to my disability. On my connecting flight to Texas there was no wheel chair waiting. So we askes the worker at the desk for one. She said just stand in the middle someone will pick you up. I did. I got picked up then dropped off upstairs and left there for someone else. Who never showed up. I heard final call for boarding to laa vegas. So now im about to miss my flight because of incompetence. Then on my flight home, we boarded on a plane that was broken in which if the pilot would have done his inspection. He would have known. So we waited on this plain for over 30 minutes, pilot decided ro continue the flight. We get down the run way. He announces we are going back to have someone look at it. After sitting there in 115 degrees , the air conditioning is not working correctly with a flight completely full. We sat there another hour only to be told the plane was nonflyable. So we get switched to another only to get told someone was coming to fill the fuel tank in about 10 minutes. 30 minutes later we're told he was told they are trying to find someone to come fill it up. Then 1 your later they show up. While sitting in the heat of 115 degrees this planes air was not cooling this plane. So now I'm going to miss my connecting flight in Dallas because of a incompetent pilot. We were put up in a motel only to have 10 of Us waiting outside the airport another 40 minutes to catch the shuttle. And 5 hours of sleep to catch the flight home the next day. So my advice. Call delta for your flight. The only good thing about this flight is the flight attendant we had on the flight from laa Vegas to dallas. She did her best to try and accommodate the passengers after getting everyone's frustration. I wish I would have gotten her name. .Worst pilot, worst flight and we were told by a young attendant that we couldn't get off the 2nd plane after sitting in that heat. So now were hostages..if I could give zero or -zero I would read more

The flight check in attendants were very rude to me and my children whom were flying unaccompanied minors!!! They kept telling us to move our 6 bags that we were checking and had to fill out 10 of the same forms for them to fly because they were out of carbon copies! Get with the program!!! 2019 and you don't have the technology you need American Airlines??? The attendants kept referencing having hand cuffs behind the counter. Like yikes! Also, they were bragging about telling people they had to get another ticket and pay more for missing their flights. Unprofessional at best.... gangster at worst. I suggest corporate take a look. Very disappointed. read more

Absolutely LOVE American Airlines. Unlike southwest, they're easy to work with and have amazing costumer service. I've flowed with them many times and have never had a bad experience or witnessed a bad attitude from an employee, they are outstanding! read more

I love flying southwest and miss continental airlines very much. United use to be the worst airline IMP. AA has surpassed them. I attempted to fly nonrev as a D3. After not getting on the 1st flight, I spoke to the attendant Roxanne about purchasing a $435 dollar ticket one way from Tulsa to Durango, CO. She said she would be with me in a minute for the transaction. That minute and several others went by. I am watching the ticket prices fluctuate by $200. I approach her again very politely asking her about purchasing a one way ticket for $435. She VERY rudely says to me that she will get to stand bys in a minute. I walked all the way back to the main entrance and purchased the one way ticket for $435. After going back through security, she approaches me asking if I purchased my ticket which I responded with yes. Interesting how her unprofessional attitude changed after the purchase. Her and her supervisor need to be reprimanded and have attitude adjustments. I fly from Tulsa to Dallas. There's a storm in Dallas. For an airline who has been around for 92 years, their pilots should be experienced enough to navigate around a storm. After being in a holding pattern in the air, sitting on the run way for 30 minutes, they decide to switch terminals for all planes, ignorance at its finest. The storm has passed by now. The next flight I was on to Durango was delayed 5 times and then CANCELED. It was a full flight. Not only did they not offer direction to the passengers or take responsibility for stranding their passengers, they did not even apologizes. Of the 5 terminals at DFW, I visited 4 of them trying to get a flight as close as possible to Durango. I get on the flight to Montrose, Co, another full flight, only for it to be canceled 30 minutes later. The closest option to Durango is Santa Fe, NM. The attendant says to me because the destination is over 200 miles difference that he is suppose to charge me extra. AA CANCELED my flights. Why would a smart person think that a person whose flights were canceled, not by their doing, be expected to pay more because AA canceled flights and stranded 100s of people. All of those people were extremely upset. The flight to Santa Fe was delayed 3 times. I arrived in Santa Fe about 5:45PM. I purchased a rental car for $135. Then I drove 3 hours to Durango, CO. I was suppose to arrive in Durango at 10:12AM. Instead I arrived at 9:30PM. AA your employees are awful. Its like visiting jail or going to city hall. AA you take no accountability for your TERRIBLE service. AA you take no responsibility for wasting peoples PTO day or reimbursing $135 rental car. Congrats, you have surpassed United as the worst airline. I will no longer fly AA. I would rather spend the day driving then dealing with crappy attendants with crappy attitudes, who think its their right to treat passengers like something they stepped in! This 25 million dollar company should be boycotted for a month to put things back into the right perspective. Tulsa should quite paying for you to be here. Our tax dollars and the prices we pay to fly your planes, AA doesn't deserve a penny. $435+135= $570 for being stranded in an airport, renting a vehicle and having to drive 3 hours. EXTREMELY UNHAPPY & DISSATISFIED! (I have ALL the tickets and receipts to back this review up) read more