poor communication between tech and customer. poor communication between office and costomer. over…read morepriced service, would not recommend to anyone.

$199.00 plus bounced check fees refunded by Walleys with cashiers check. This issue has now been…read moreresolved after several months of aggravation.....

This company is thorough and they leave my house spotless. They are respectful of my furnishings!…read more I like how they communicate, giving me a confirmation text the day before my appointment. They are easy to contact and answer quickly.

My wife and I called Netr but a Sila truck showed up so I assume everyone talking about them being…read morea past reputable company and now being terrible is true. We called because our central air shut down. A technician ( Eric) showed up and immediately figured out it was just a faulty capacitor. We were told it would cost about $ 600 to repair with a one year warranty but if we wanted a better capacitor with a 5 year warranty the cost would be about $850. I asked him why it was so expensive if its a simple job and the part is low cost and he mumbled something about overhead and the cost of doing bussiness. When we got the bill it was $979 with the diagnostic added in. Ive since looked up the going rate for this work and it runs around $150-$300 so we were charged triple the normal cost. I really feel like my wife and I were taken advantage of because we are both elderly. Please avoid this preadatory company at all costs.

Beware: N.E.T.R. is not the same company anymore. They were purchased by Sila, a large multi‑state…read moreHVAC operator, and the service experience has changed dramatically. I've used N.E.T.R. personally and professionally for years -- home heat pumps and server room cooling -- and they were excellent. Installers were great, support was responsive and follow‑up was reliable. Based on that history, I hired them last fall for a whole‑house heat pump installation on a 2,000 sq ft townhouse. The installation itself went fine. The problem is support. I can't get anyone to help me with a basic troubleshooting issue. About half the time the phone system asks you to leave a message. Emails and website forms go unanswered. When someone does pick up, it's an AI front‑end that makes it very hard to reach a human. When I finally get a person, all they can do is schedule an appointment -- no technical support, no follow‑up, no callbacks. My current issue is that the first‑floor unit struggles to keep the house below 78° during a heat wave. I suspect it's a communication/calibration issue between the unit and the wireless thermostat, but I can't get anyone to talk through it. I'll try to get this resolved while the installation warranty is still active. After that, I'll be finding a different local Mitsubishi contractor for service.

Jerry Clancy and his son Brad are by far the most knowledgeable people I've ever dealt with in the…read moretrades. They are courteous and prompt in communicating with you. I had a 23 year old wall unit that was on its last legs. Jerry wanted pictures of the unit, model and make, the receptacle and plug configuration, and the exact measurements of the existing unit. The price was extremely fair and the recommendations were spot on. The carpenter Colm and his helper Mauricio were on time, professional, efficient, and left the work area in immaculate condition. If you're tired of the customary run around, do yourself a big favor. Call these guys. You will not be disappointed. Oh, I almost forgot. He sent rebate forms for $220 on the Friedrich unit and a $40 rebate from MassSave. You just can't beat that.

I moved into a building managed by Nordblom, and they have strict policies about A/C installers…read more Concept Equipment was listed as an approved vendor. Now I see why. They know what they're doing, and they do it exceedingly well. At first I thought I'd save money by purchasing air conditioner units from Amazon, but the number of reviews about units broken in the mail didn't make me confident that the discount would be so worthwhile. I could have gone to a big box store, but with crazy heat & humidity, that didn't seem worth the schlep. So I called Concept. Brad was very knowledgeable about the building I was moving into, and he gave me well-reasoned suggestions about BTU size & brands. He also had an excellent sense of humor, which helped put me at ease, as the total extent of my knowledge of A/C units is based on experiences 2 decades ago in Florida. Zach and Ray, the friendly installers, came right on time. The 2 units were up and running in about 5 minutes, with proper holes drilled for frame screws, and weather-stripping insulation in place. Ray went over the operation of each unit thoroughly & patiently--he demonstrated all the digital functions, and also how to clean the filters. I'd never seen window air conditioners properly installed before, and wow, am I ever impressed! So much better looking than any installation I or my friends or my friends' fathers have done. And Brad was absolutely right about the size of the units. Now that I'm moved in, they are cooling the rooms beautifully. It sure pays to pay for quality service. I'm so glad I saved myself lots of aggravation and went with Concept.

I've had Pedro out for a variety of tasks, ranging from large (upgrading my service) to small…read more(running a few new outlets), and I've been happy with the work he's done. With something like the new service panel, being orderly counts, and he did a very neat and orderly job - it looks great, very well put together. I liked his work enough to become a repeat customer - give him a try!

We highly recommend Pedro for electrical work. He is professional,conscientious and does great work…read moreand is a really nice guy to work with. Recently he completed all the wiring,lighting and electrical for a bathroom remodel. We will definitely call him for future projects.

Great business to work with. Very clear communication, and can work with you to get the right…read moreservice done. Puccio Electric installed an electric range for me, and saved me a ton of money by realizing that I didn't need a full electric service upgrade. They recommended a less involved job of just wiring in an extra electrical socket for the new range. Special shout out to Tony for the helpful frog. I owe them my future business and will be calling them again.

With the caveat that it's difficult to schedule time with them (because they're so busy), I'd…read morehighly recommend Puccio Electric. I had a challenging wiring problem (undetectable via instrumentation due to metal in walls) that my first electrician refused to fix, but Puccio was able to resolve (although it took two visits). While at my home, I also had them address some minor issues (e.g., 1 outlet replaced, 1 junction upgraded to light switch) in addition to the main wiring problem. The team was friendly, professional and cleaned up after. They told me up front what their hourly rate was and warned me in advance what the total cost might be. The final bill reflected that rate/estimate (and minimal materials cost with expected hours) so I feel they are very honest. As other reviewers have mentioned, they are expensive (initial visit / 1st hour is about 300$, but less after that), but I can tell you that a good electrician is very hard to find and they are worth it. If you have an urgent problem or are on a tight budget, you may wish to look elsewhere, but if you want excellent electricians and are patient, use Puccio.

I hired Tailor-Made a few years ago to do a rather comprehensive installation of a home theater in…read moreour living room. I owned all the equipment, just needed them to run 5.1 speaker wire, wall mount some speakers and wall mount a flat screen TV. Needless to say, my expectations were exceeded. They not only fished great lengths of speaker wire over a ceiling without having to cut a single hole in anything, but programmed everything to work flawlessly. We've been enjoying that home theater ever since. They were so good, I hired them again to install a new flat panel and a Sonos Playbar in our master bedroom. This time a few things happened that I didn't expect. John reached out for feedback the day after the install and I let him know what I wasn't quite happy with (placement of the Playbar wasn't as ideal as I had wanted and removal of a cable I didn't expect them to remove). Maybe it was my fault for not supervising as closely as I should have, but no matter... John offered to have his guy back within a week to make it right. Sometimes things don't go 100% and making it right without a hassle is what sets the great apart from the good. Needless to say, these guys are great.

These guys are simply the best. We were building our new home and wanted to look into setting up…read morefor a home theater. They went above and beyond in showing us all the options we had to fit our budget and how we could prepare to expand our system later to include more home automation devices. From the planning to the installation, Taylor-Made was outstanding. The team that installed and configured our system was amazing! Super neat, very focused on details and aesthetics and spent as much time as we needed to make sure we confidently knew how to run the system. It is fantastic and I wish there were six stars.

This company was professional, courteous and completed everything in a timely manner. Our manager…read morefrom the team, Able is a true craftsman. He paid attention to every detail and made sure the finished product was done to the highest level. They did a beautiful job overall and we are thrilled with the final product..