Difficult company to deal with.... phone service is the worse. After multiple calls to the company, and to be placed on hold endlessly... FINALLY spoke to Aileen who was having computer problems, system outage. This has been after calling so many times, with the company closed, extended holds, and the company closed for employee appreciation day/staff meeting.... Ridiculous. Aileen did not want to transfer me to someone in charge.... another ding for customer service representation. Policy was cancelled.... I'm hoping to get my money back or now the company will be fraudulently representing itself. Many complaints about American Amicable... their BBB rating needs to change to poor. read more

This company can't improve. They just need to shut down. They are the worst when it comes to communication. I've tried to cancel with them for months now and they are still trying to charge me, now they claim I have a second policy floating around even though when I spoke to them about canceling the first time, they only sent me one policy number. It has been an utter nightmare. read more

I received multiple harassing calls from one of their agents "King" who even misrepresented himself as working for the Florida State Licensing Association. Even after hanging up, he called me back to keep arguing/mocking my voiced concerns. He wouldn't even provide their publically listed phone number so I could call them back - as I don't feel comfortable giving personal details to a cold call due to concerns regarding fraud/scam calls. read more

They had a third-party sham telemarketer call my mother. She has memory issues that my siblings and I are working towards getting diagnosed. They call from weird numbers and then cuss at us and say disrespectful and degrading things when we ask to cancel the policy. Then they hang up without resolving the issue. My mother has 7 policies. She doesn't need another one! I will try to cancel this policy. After reading other reviews, I just hope her previous policies were not cancelled! read more

Very deceptive sales tactics. Almost impossible to cancel a policy after you start one. Customer service is rude and practically nonexistent. I can not even begin to imagine how they would treat a beneficiary of a deceased policy holder. I typically do not post such reviews as this. But, I wish someone had warned me. read more

worst insurance company EVER!! My mother has been waiting 7 months for her deceased husband's policy pay out. it's 10,000 and you would think it's a million with the way they are harassing her!! Run, don't walk away from purchasing their policies!! read more

Faxes are invalid, Impossible to get ahold of a person to get a policy number. I suspect they are engaging in elder abuse.

Our elderly friend who's on a very limited budget was approached by this company and sold (NOT ONE, NOT TWO....) THREE life insurance policies costing him $200/month leaving him with NO MONEY to live on the entire month. They conveniently do an auto pay directly from his account when he gets his monthly check. His family has told him there's no need for any policy. My husband cancelled it by our friend's request and the company actually called our friend back THE NEXT DAY to try and sell him ANOTHER POLICY! ARE YOU KIDDING ME?? THIS IS CRIMINAL!! This company should be investigated! AVOID AT ALL COSTS! read more

I would give zero stars if I could. Never have I encounter a company more obstructive and dishonest. They totally make up rules as they go along to avoid paying out claims. They tell you to fill out one form and when you do, they say "no, that was the wrong form." They accept your Power of Attorney one time then suddenly say the exact same document is not valid later. No explanation as to why all of a sudden the exact same document suddenly isn't good. When you try to call and talk to them, it takes over half an hour to get a person on the phone and then they hang up on you instead of solving the issue. You can try to e-mail customer service but they will take over a week to respond and then won't answer the question. You can try to talk to the person that e-mailed you and they will deny knowing who that person is. I have now been struggling for over four months to get a simple partial surrender done. I see from the reviews here others have had the same experience. RUN AWAY! Do not do business with these thieves! read more

My Mother had life insurance with a reputable company for years when these con artists approached her and convinced her they could offer a better policy for less money. I sat in during the sales process. I questioned everything! I even exaggerated illnesses. He said no problem. He did a full medical review and had to get approval. I asked the man what happens if my Mother were to pass away next week, he quickly replied "Covered" "that's what makes us better than the other guy's, as long as you pass the medical review m, you're covered!" 18 months later my Mother passed away with double pneumonia. Keep in mind this is a simple burial policy, we're not talking about much money here. I called to report my Mother's passing and prepare to put her to rest. The company said " we're going to have to do a full medical investigation for the past 3 years from the date of your Mother signing with us! I asked how long this would take? I was informed that they could take as much time as they needed to do the medical investigation. She also informed me that at best I'm probably looking at a partial refund! We purchased this policy so I wouldn't go broke burying my Mother and that's exactly what's happening. The representative had zero sympathy! I beg you, do not give these crooks your business! They are common thieves praying on good natured common folks! read more

Trying to file a death benefit claim is nothing short of jumping through hoops. It's one delay tactic after another. Two months now and still no death benefit payout and this is a small claim. I do not recommend this company to anyone and regret ever having to deal with them. read more

My mom had other life insurance policies and Gary convinced her to cancel them because they cover her immediately my dad sat with her while talking to Gary and so told him she had cancer he still insisted on her getting the policy as long as she answered the medical questions to best of her knowledge which she did so they gave her a policy and she pass away a couple of months after that I reported her death then I was told they have to investigate for a 20,000 policy so I was denied the payout saying she lied on her application so now I'm getting a lawyer due to my mom been lied to and used the agent told my father he came to my mom house and clearly her policy stated that everything was electronically signed he argued with my father so definitely I'm getting a lawyer and suing they ass for bad faith I never recommend this company but they playing with the right one read more

Bad practices... lied to... prolonged... Uncaring deceptive and seems to be trying not to pay benefits.... no matter the size..BETTER COMPANIES ARE OUT THERE!! Wife's deceased over 6 months now! I'm told still waiting on records... I personally called one of places... was told received request 2 days previous... read more

Horrible company!! Don't waste your time or money! It's a scam! A TRUE SCAM! I don't remember even signing up for it! Very unprofessional and rude when you have questions. These are PURE thieves. Get a lawyer if you fall victim to such!! Crooks! read more

They lapsed my policy even tho I went online and gave them my bank info to do auto drafts MONTHLY. They lapsed my policy even tho I mailed checks and they cashed. Have to get lawyers now. I paid 6 years of premiums on time. Horrible fraudulent company. Stay AWAY read more

Terrible company, we have them for years and when i recently attempted to contact an agent i had one woman speak with us and say she was going to get back with us after she checked some things and weeks went by no contact i've attempted to send emails and get the mailbox is full so they never receive my emails, I've called and left message never get a call back, I went to the main website got three different agent numbers to call and each one when i told them why i was calling they hung up on me, even got the main companies number I was put on on never ending hold two hours later i finally hung up, i cancelled our policies with this company due to their rude behavior, their customer services are horrible, and thank god we never had to put a claim thru, with people acting like that we would have never gotten ahold of anybody. their website is joke looks like a 19080s version of a teenagers idea of a social website. I would recommend anybody that has policies with them to cancel and never do business with them again , after 10 years of paying them we might as well have set fire to our money and burned it with this kind of response. read more

They take advantage of the poorest people. Like people who can't read or on drug. They take for ever to pay out when the family member pass way. They try to make you sign things away if you don't know how to read. Just horrible company to sign up for. read more

Great company for my Final Expense Life Insurance to keep my family protected. They have great support and good pricing. Highly recommend using American Amicable for all Life Insurance needs. read more

My brother is a young marine. They take advantage of service members. He's fighting to get over 1000 dollars back after they've been taking money out of his accounts, sometimes twice a month for months. These kids are young and dumb and have a poor understanding of how to get their finances in check. It has become a nightmare. We will see what happens. He at no time signed up for these services. read more

what issues i have with these people. hold time always 30 mins. even when you call 8 am like call center to this place only have few staff their . the staff either new or training need to be redone they seem not to have answers for you and keep you on hold. try get form to get my name switch over from my dads policy and put in my name they sent wrong one twice took weeks get the right one. the staff need to be retrain. read more

Is agent are deceptive and fraudulent in there sale pitch. If you don't read every single line of your policy within 30 days you have no recourse. Very disappointed with the lack of commitment and lack of customer satisfaction. This company is shady and not worth your time. SMH read more

Completely dishonest company. We allowed someone to come to our home and sell us life insurance. I believe her name was Ayana. My wife and i agreed to pay $65 and $70 month for 100k of insurance. It was a return of premium policy so it was pretty expensive. AYANNA told us If we kept the policy for 2 years we could cancel and get some of our premium back. 28 months later, I call in inquire about the return of premium and I'm informed that I can only get money back after 4 years and at that time, i would receive $40 from each policy. This company can go to h#ll. They dont deserve customers read more

This is one of my favorite insurance companies. Never had a problem with them neither have any of my clients! Not sure what everyone's deal is on here. They have been around 110 years and have pretty competitive rates!!! read more

I just found out my son signed up in Jacksonville NC. I noticed they were taking money out of his account so I questioned it. When I went to visit this past weekend they have a booth set up right outside of the barbershop the service members get their hair cut at. I went and questioned them and they looked shocked. I told them I didn't appreciate them soliciting my son, he's only 18 and they stated they sent a package of info to my home. Which was a lie. He also said he could cancel at any time. I'm not sure if there is a penalty but I'm going to get him out of this asap. He just signed up a month ago. read more

Great Company. My agent treated me with the utmost respect and provided me with a policy based on my needs. He went over how reputable this company is and why it's the right one for me. My policy went into action right away. I'm happy with everything read more

American Amicable Life Insurance Company of Texas is straight-up garbage! Heed my advice and stay away! When I was a young service member I signed-up for a mutual fund (MF), oh so I thought. However, instead of signing-up for just a MF I was foolishly tricked into signing up for a Whole-Life Insurance Policy. Which I contribute $100 every month (managing fee: $24 and the base policy cost: $18 per month; remaining amount is considered the accumulate cash value). If I cancel before the 18 year anniversary I stand to lose a significant sum from the accumulate amount. read more

Getting a Life Insurance is a well thought guarantee to be of help to our love ones in the end of life expenses. But with American Amicable Life Insurance.... they still partake half of what should be for our end of life expenses. What a scam. Zero rating! read more

Great company to do business, very knowledgeable, polite, competitive pricing, no issues with paying claims

All the negative reviews on Yelp about this company are from ignorant people that clearly don't understand how life insurance works. I don't blame blame them; I had to take a 60 hour course, pass an extremely difficult state exam, all before I could be a life insurance agent, at which point I could BEGIN to understand how the products from companies like Am Am work. So if someone signs up, it's not AmAm's fault the client doesn't know what he's getting; it's 99% the clients fault and 1% the agents fault. AmAm is an "A" rated company. It's right there with TransAmerica, Mutual of Omaha, etc. Their products are fantastic. Everyone reading this needs to understand that life insurance is STATE REGULATED. Unless you can point to an instance where AmAm was sued and lost or something, your negative opinions are based on purely misunderstandings. All life insurance products are regulated. Prices differ because the products differ, because different products are for different age groups, different health conditions, and they address different goals. It's no wonder 99% of the people I call on a daily basis are the rudest, ignorant people I've ever met... ya'll just don't get it. But guess what... when you die... whose going to take care of your family when you die?! The life insurance company. And if they don't pay you, it's because you got the wrong product, not because the insurance company screwed you. Classic example... "I have work insurance." Or... "I have term insurance." Work insurance is for income replacement. Who the hell works at the same job till the day they die? When you leave that job, you lose the insurance! So no, work insurance doesn't count. Or take term insurance... most of the crap out there sold skyrockets when you turn a certain age. AmAm's DOESNT. Level premiums. Level benefits. Living benefits. So many awesome things. Don't blame AmAm cause you got "screwed." You got screwed because you didn't know what you got. read more

On 4/7/18, we (my husband and I) signed up for a policy through an agent and a week later our bank information was hacked. So, we cancelled the auto pay with our bank and when trying to setup the new account we were unable to (after being in queue as number 21 & 26, I just hung up). During this time we never received a physical copy of the policy so I requested another and had my agent working on trying to help figure it out. The agent ended up giving me the policy number assigned to me, 6/9/18. Well, it did not work and would not allow me to sign on to the website so I requested a physical copy, only to find out that my address was input incorrectly. Well, I waited on the new policy, which did not arrive until 6/21/18, and when I received it tried to login on their website again, and was still unable to do. So, when I was finally able to reach someone in customer service so I had my agent get a more direct number only to find out that my social had been keyed incorrectly as well. So, I said that they could just cancel the policy but was told that I can't because my social does not match, go figure. They then wanted to send me a W-9 form to complete to change it, I think not. I have bent over backwards and they have no sense of business practices. If you choose them good luck but I would never do any business with them. read more