So we were rear-ended & somehow the insurance is blaming us. The road conditions were absolutely…read moreterrible, there's major Interstate and Frontage road construction & closures. We were hot at the read passenger corner. If he had t hit us he would've hit the person in front of us. I don't like that they're saying we're at fault. But whatever. They've lowballed me on the repair estimate, even though I initially took it to their preferred provider for repairs. Yet they still wanted me to go take it back to have an adjuster look at the car. So I just used the app & got the estimate generated & dropped it off st MY preferred provider this time. I have a rental, but State Farm has not made this easy whatsoever. No one has called us back yet about part of our claim. They will pay up to $X amount for a rental car while mine's being repaired. I got the cheapest car since I don't know how long I'll need it and I want to be able to have the rental in case it takes longer than expected for my auto repairs. State Farm is paying for this rental, yet I still had to come up with a deposit, that, since I didn't have a credit card (not to be confused with a bank debit/check card), so I had to give them a cash deposit that they said could take 8 weeks to arrive - AFTER I return the rental. That's going to be about three months that I don't have the money to pay other bills! The car I got is a white VW 2019 Golf. It's a good little car, though. The agent was very polite and pleasant, but the policy of making the insured person come up with the deposit is frustrating. Not sure who to be unhappy with: Hertz or State Farm. But all the rental companies seem to require something like that but I think that they return it faster, like when you return the car. All because I don't have a card with a credit line. I will update this after everything has been completed.

When I moved from Houston to Waco I was at first reluctant to switch agents. However an agent here…read morefound out I was overpaying on my auto insurance because an accident that was another persons fault was attributed to me. It was a computer error but she took care of it and it lowered my monthly premium significantly. I like the service as well as have faith that they they have my back. The company helped me out with a claim and I just feel comfortable an know that they would pay out a claim on my renters policy if I needed one. The team at this agency is friendly and I am glad my dad recommended them.

When I moved to Waco, I also had to switch auto insurance policies. Being fairly new to the game, I…read moreknew I wanted that personal, face-to-face communication possible in a "city" like Waco. Y'all. They are awesome. I stayed with them 4 to 5 years, until I reluctantly had to leave when I moved again. They got me a great insurance deal, kept the prices consistent, and gave excellent advice whenever I had to account for those fun curve balls Life likes to throw. On top of all that, they sent me an actual letter for my birthday every year! As a business, they were always friendly, personal, and easy to reach. Most of my conversations were with Lisa, who is a gem. Definitely recommend.

Kristine is unlike any other loan officer I've worked with in so many ways. As a real estate…read moreagent, I get the chance to work with so many lenders. I work when my clients need me, which many times are nights and weekends. It's great to know that when I am working, so is she. This means when we find the right house we can move on it for my buyers as soon as possible! The service she provides is second to none and the reason she does is because she actually cares about her clients. Each of them is a person and a future to her not just a deal and it shows. I have recommended Kristine as my number one lender for a long time and look forward to continuing to do so.

Kristine and team were great. My wife and I moved out from California and Kristine made the whole…read moreprocess really easy. She is really responsive, helpful, and on top of it. She makes things happen, which was great as we were trying to close quickly. I am really glad we got to work with her and I highly recommend Kristine Koehn and the Koehn Group.

Jordan has been amazing!! Ever since I first called them they have answered all my questions and…read morehave saved me a lot of money. Great customer service is rare now, but I guarantee they will provide you the best customer service you can ask for.

Asia was amazing! Very helpful and communicative, she explained everything so well and will be…read morerecommending her everytime Im in need ! Excellent service

I just want to say. I spoke with Tory Holguin and she was so amazing. Very patient when answering…read moreall my "annoying" questions.

Amazing company from the time I walked in the door I was welcome as I worked through my tax…read morepreparations.

I called and the secretary In the office said a particular CPA would be good for me And that she…read morewould ring his office. He was not in the office as she had said and I left a message and my phone number. It has now been over a week and my call has not been returned. I will find another firm as I have no confidence in a firm that does not return your call.

Definitely enjoy the professional customer service I received from the owner and the staff, they…read moreexplained things very well and made sure I understood and was satisfied, I would recommend them highly and give them a five star rating, try them, you won't regret it

Richard is amazing and genuine. He'll come to you to work on a policy. I never had an insurance…read moreagent where the agent actually took the time to meet me and know me...definately recommend Richard Kruger State Farm

Denise, Julie and Perri made the mortgage process so easy. They made sure my closing went smoothly…read moreand quickly. I would recommend them to anyone and would use them again, although I hope I don't need to soon!