Oristine Clark Do not waste your money on this company! You will be put on hold for hours at a time. Your asked to leave a call back number which the call is never returned. If your fortunate enough to speak to an actual person after all that waiting and effort and between all the written RED TAPE they can't help you THIS IS THE WORST AUTOMOTIVE EXTENDED WARRANTY! read more

Don't waste your money I've had Car Shield for two years one claim and all of a sudden my wastegate solenoid on my turbo charger went bad. I sent them all my oil changes and an alternator service to them and they still denied me. I'm not sure what a service record would do to tell them when the wastegate solenoid is going to go out on my turbo charger. Don't waste your money put $100-$150 a month away to savings. I sent them all my oil changes and a couple other services that were done on my vehicle. Again how does a service keep your wastegate on a turbo charger from going bad?? Avoid avoid avoid very disappointing they do pick and choose who they can help. read more

I am a Carshield costumer, AAS is the policy administrator. I have a vehicle that needed a power control module. Even though the repair is supposed to be "fully covered" under my policy I am having to pay out of pocket for repair hours and the part because AASs "vendor is out of the part." I found a cheaper part at NAPA but AAS refuses to pay for it because it "is not their vendor." AAS also no longer pays upfront for rentals, they operate on a reimbursement only policy, even though the contract clearly states that they may pay for a rental. A customer cannot speak to an adjuster, supervisors never return calls and everyone I have spoken to has been extremely rude. During this repair process AAS has continuously caused delays, and put obstructions in the way of having the covered repair actually take place. Going on over a month now since the claim was reported. read more

Motor vehicles have two horns so when you honk, there is a high and low sound emitted, One of mine stopped working so when I honk, it is high pitched and not a loud sound. The claim was denied because the horn "worked." Transmission began having difficulty shifting. Took it to dealership who determined it was failing. Adjustor denied claim because Ford had a "technical service bulletin" on the problem so that mechanics knew how to fix. There is a sneaky clause in my contract that American Auto Shield will NOT repair failures if there is a Technical Service Bulletin on the item. It is NOT a recall, just information to the repair shop how to fix. I regret not seeing that clause and, at the time I purchased the agreement, understanding the impact of a simple Technical Service Bulletin. read more

Zero Rating! I am an auto repair shop and have never seen an extended warranty company make it so hard to have repairs done! On a Thurs I call in and start a claim. Normally you get an approval code and start work on the vehicle. Not with this company! They need to send an inspector out (broken sway bar links and bad electronic brake control module) Customer had to rent a car. Monday, never got a call of when the Inspector would be here. I had to call them. They also expect us to take a lower labor rate! AND they want to send the part to us (which could take days). Remember customer is renting a car. By the time our shop gets approval & gets parts doesn't mean we can start working on it as we are booking 1 week away. CAN YOU BE WITHOUT YOUR CAR FOR 2-3 WEEKS? read more

zero rating worst extended warranty to deal with for both the shop as well as my customer. they had no inspector to send us to verify repairs needed. i had to do their digital vehicle inspection and was denied on the whole claim as they couldn't verify what we are seeing. my customer has been out of his vehicle for 2 weeks now. worst customer service ever. read more

If I could give them no stars I would. I took my vehicle into the shop due to no air blowing. Was advised by Sun Devil that the blower motor resister is bad, they then initiated the claim. I was contacted on Tuesday and advised that an inspector needed to go out and check my vehicle and could take up 2 business days. I was provided a rental and then advised on the today that the repair is not covered. The AC appeared to be blowing when the inspector checked my vehicle and denied my claim even though it is covered under my contract. Sun Devil advised me that the part will in fact go out again. I have 3 kids to drive around, living in Arizona where during the summertime temps are well over 100 degrees. I pay for a monthly service where the part is covered under contract, yet due to it happen to be working during the time of inspection briefly I am being told to pick up my vehicle and risk being in the heat. This does not make any sense. I have filed a complaint with the Better Business Bureau due to this. This has been the worst experience I have encountered with this company. They want you to pay for a monthly service in hopes you dont need the repair, when a repair is needed they do not want to cover the repair even when it is covered by the contract. read more

American auto shield (Carshield) Customers beware and don't waste your money on this extended warranty ! I was a monthly paying customer for past 2 years and never had to file a claim till now! 07 Chevy Tahoe diagnosed at cascade chevrolet Seized engine needs to be replaced 11,750 dollars repair . Brigette Hobbs sends me a denial later saying that iam not covered due to negligence on my part ! Long story short I have freeze frame data Dtc since last cleared 5588 miles Warm ups since dtc cleared 234 counts This incompetent morons (Brigette Hobbs) saying this means I drove vehicle 5598 miles With trouble code p0521 (low oil pressure) But forgot to mention also on freeze frame data also has engine run time 6 minutes 51 seconds and engine speed 48 mph! If you don't know or familiar with scan data Freeze frame (snapshot) is data showing everything on pcm when dtc p0521 is determined by car computer. So this scam artist, incompetent idiots saying I drove Car 5598 miles in 6 minutes 51 seconds at 48 miles per hour !! try arguing with this rocket scientist. I just file a lawsuit in court suing American auto shield for repairs ! Also personally suing Brigette Hobbs for being the one stupid enough to put this info on a legal document (fraud) just to deny claim ! Hoping the judge is familiar with scan data and written letters I have from ase certified technicians will help! Hoping everyone reads the reviews before buying extended warranty from this thief's ( I sure didn't read reviews till now) if you are in my situation DO NOT Buy the BS carshield tries to sell you!! get a denial letter in writing ( which they don't like to do) I had a difficult time to get it per several request. They love to give you the bs news over phone . be smart and record conversation as evidence I sure did record conversation once I notified them that I was recording our conversation they was in a hurry to hang up! Good luck everyone! so wish I could post images of the scan data for everyone to see what bs carshield Tries to do to deny a claim. read more

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Beware of #AmericanAutoShield Claims Information provided by #CarShield I ask for an amount per month and when you have the proplema they disappear and don't respond to me they reimbursed 0 for an engine problem I think it's fair to do a class action to me they created a damage to me because the repair was waiting at #AmericanAutoShieldClaims Information provided by #CarShield now I contact a lawyer to sue them they didn't give neither tow truck nor rental car I will make the claim and ask for damages with my attorney in $court Terrible experience Alessio Sundas Contract number MFF4478734 read more

American Auto Shield - Auto Insurance Near Me - Lakewood, Colorado

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Buyer beware, this is not what it appears to be. I signed up with this company in 2021 and my car broke down in 2023 and after going to the repair shop that they referred me to they turned down my claim and I am left with a car that is undrivable and I have over $20,000 in car rental fees. read more

I had an alternator go out in my 2010 Cadillac CTS. I took my vehicle over to the repair shop in town that accepted this company. The manager from the repair shop called the adjuster back so many times to get the claim started, they even gave them my customer information including the contract number and was told that the name didn't match. Excuse me! I am paying this company almost $100 a month for coverage for my vehicle for the past 2 years and they tell me this! I am ready to find another company that treats their customers alot better than this! On top of that now I have to get an attorney involved and sue the hell out of Carshield and American Auto shield because they refuse to work with me and the repair shop to get this resolved. BUYER BEWARE OF THIS COMPANY AND STAY AWAY FROM IT!!! I have read other reviews from other people about this company and it seems far worse that what I am going through. read more

Coming at this from the perspective of a shop owner. I have dealt with them many times for various customers. First of all most customer have given me feed back to the effect of, the people that sell you the contract WAY OVER PROMISE. So when it's time to make a claim they don't cover what is verbally promised. They sell you the contract over the phone and you don't actually get a copy of it till after the fact, of course by then who is going to read and try and decipher what is says. Second thing is the process time for this company is extra long, to place a claim usually you end up going through multiple people often asking the same questions. Then you'll have people put you on long holds several times. The claim I put in to day, for two common repairs on a single car had me on the phone for nearly and hour and a quarter. And that was after having filed the claim on there online system. Third it is surprising what they don't pay for, very selective. Fourth and last of all; In almost 40 years in the automotive business this is the only warranty of insurance company that has ever stiffed me. They sent me a payment link and it did not work. Numerous times I tried to rectify the situation with them. Some times I just could not stay on hold long enough to get through or got cut off or there business day ended. Other times I did get to some one who acted like I was trying to steel from them when I was just trying to collect on there promise to pay. More than once I was able to wear them down to the point they would say they would send me a new link to get paid and then no link email would come. The last time, after three months of trying to collect $218.89 on claim # A202215801, I was just told that the claim was too old. I will still work with this company as people have been sucked into it. Unfortunately I have to tell people that I am unable to released there car to them until the payment is made. It's the old story of a company getting too big to provide any halfway decent level of service. read more

DO NOT WASTE YOUR TIME WITH THIS COMPANY. They have done nothing but raised my blood pressure with misinformation, dismissive customer service and is making me pay for a mistake they made....TWICE! I've been hung up on, told one thing and followed up for them to say they have no record. This has occurred EVERY TIME WE MADE CONTACT. It is truly ridiculous how they operate. FIND ANOTHER COMPANY TO USE FOR YOUR WARRANTY NEEDS. If I could leave negative stars I would. read more

Absolutely the WORST. My mechanic took all the photos, wrote the diagnostics requested, and got no reply for TWO WEEKS. I've called 9 other shops. NO ONE, not even the dealership will accept their policy. I drove my car to the shop and now AAS is threatening to deny my claim if I operate it to bring it home. I've lost work, I've spent many hours on the phone, and now I cannot get my car back!! Do not give this company one dime! read more

Takes too long to get things done. They request pictures and don't send a representative and if they do, they don't look at everything. I have been trying to get my car fixed for the last to months read more

My car had been in the repair shop now for a month. This is the second time in the past year. This company does not fix work in a timely manner and keeps asking for work details after details. It's like they are trying g not to pay the claim This is horrible customer service I drive a 2013 mercedes s550 Chris b read more

They made my mother in law jump through hoops for 4 months. We did everything they asked. We got all the oil change records, proof of the work, etc etc. There was always something else, or we had to talk to a different department. Obviously extended warranties are a joke 99% of the time. They're meant to prey on the poor, elderly, and inexperienced. The only one that is any good is Ally by the way. They're legit. Companies like this are pure snakes. I did mind helping my mother in law scan documents and navigate the whole thing. But the fact that they were so difficult and shady really pisses me off. They will find any excuse in the book not to pay. Most people just give up during the process and they make even more money. read more

From an Auto Repair shop owner- Absolutely horrible to work with, they deny coverage even before the claim starts. I've tried working with them on multiple occasions and it is like pulling teeth to try and get an answer from them let alone a contractually covered repair performed. 0 stars!!!!! I refuse to work with them any more. read more

Decided to get a warranty for my son's vehicle around January 4th. We needed to use the warranty in the middle of February. We called Car Chex to begin the warranty process and get his truck fixed. Had blown an engine. They put me in touch with American Auto Shield and that is where the problems begin! As of today, March 5th, nothing has been done with the truck. It's sitting at the garage up in Reno while nobody American idol shield has returned calls or sent anybody out to the garage to begin the process. The garage owner is waiting for them and he is made calls to American Auto Shield with no okay for the go ahead to begin working. I have been in contact with a representative, but that was 3 days ago and no updates by email or phone! Totally unprofessional! He says out of the 39 warranty companies that he deals with, this is the worst one by far! I just don't get it when everything is cut and dry, black and white, that they dragged their feet to do any type of work on your vehicle. Also he mentioned to me that I will be nailed for these little petty fees! They will pay for the oil change, but not for the filter. They will only pay $300 in labor. The cost of an engine replacement is $6,300. And they only want to pay $300 in labor?! I will update as soon as I hear anything, positive or negative on the outcome of this horrible situation. read more

Biggest TRUE SCAM ever... ever!!! Look, when you spend over $2,000 for an EXTENDED WARRANTY, that should mean that it actually EXTENDS your coverage for the break-downs and issues that can and will come up on your vehicle, motorcycle or ATV... right? NOT WITH THIS COMPANY! NO LEADERSHIP, NO OWNERSHIP BRAINS, NO AGENT SUPPORT, NO COMMON SENSE and NO WAY TO DO BUSINESS WITH THIS COMPANY. I got a partial refund and I didn't walk away... I RAN AWAY... so fast, I tripped and fell but I didn't care! NOTHING is worth the experience I've been put through with this bunch of clowns... BE CAREFUL PEOPLE! I spoke with a friend of mine and he confirmed this place is actually good, very good at ONE THING: FINDING ANY ISSUE TO DENY YOUR CLAIM versus working with you and actually helping you to pay a Claim...! AVOID AT ALL COSTS, SAVE YOUR MONEY, TAKE CARE OF YOUR VEHICLES and if you absolutely have to have an extended warranty, simple: BUY IT FROM SOMEONE ELSE...!!! read more

i've been doing my payment monthly....always on time.but when bmw 528 i broke down , i had to change the engine....in 14000 american autoshield just paid 3000...wich is a shame....they are scammers. they just want your money but won't pay for your car fixed....worst company ever. DON'T TRUST THEM.they have no corporate....no corporate number .and take your case for a number not a human being read more

heard loud knocking noise coming out of engine last week so i had my next door neighbor (who is a licensed mechanic) listen to the engine and said i should get it towed to a shop for inspection. i called aaa and had vehicle towed to we check engine here in las vegas. i called american auto shield and opened a claim (1023739). after 8 days of going back and forth (vehicle towed 7-7 and 7-14) they had all the documentation needed to proceed. i sent them several land rover receipts which showed the vehicle in perfect health from april 2020. on the 14th they sent an adjuster to listen to the vehicle. i then called american auto shield this morning to check for an update. they never called back but i did get a message from my mechanic. here is the response from terry enyart with american auto shield.... "good morning german, i left you a voicemail message moments ago. i wanted to verify you understand why we cannot authorized these items: water pump as inspected and was not leaking super charger snout coupler noise-noises are not listed for coverage and most importantly, the snout coupler is not an internally lubricated component and has a tsb fix for the design flaw. timing chain noise is also not coverable under mr rocco's contract as noises by themselves are not covered and there is a tsb fix for the design flaw. thank you" i have the platinum plan and nothing is covered. i spoke to the dealer who states... "a tsb is just a repair procedure on how to repair a specific issue and it is not a recall. the extended warranty company are aware of the tsb and should repair based on the guidelines set forth" now if i drive it and the timing chain or supercharger go out they will not cover it and only cover "lubricated components". the supervisor i just spoke with says not even the lubricated components will be covered now unless i fix the design flaw. please do not do business with this company unless you want to go through this. read more

American Auto Shield - Just one of many calls waiting over 2 hours. - Auto Insurance Near Me - Lakewood, Colorado

I have had to basically manage my claim process from day one, now a week into the claim and still no approval or timeline for approval. They tell me an adjuster has this "lined up" and "in queue". Well this is not the case because the dealer has called several times, I have called several times, and I still haven't heard anything back. They won't cover a rental vehicle until the claim is approved, and they won't approve the claim until the adjuster decides to show up to work. God forbid this breakdown occurred away from home, my family of 5 would have been stranded. read more

Just keep dicking you around.Won't pay for parts for . Won't pay for Repairs.Had to pay for my own parts and repairs.

I would rate a zero if I could. This company is doing nothing but hustling money for premiums and comes up with any excuse and everything they can think of not to pay. I carried this coverage for over a year. Had all maintenance done including a major tune-up and when my engine failed, it took them over a month to finally deny the claim for a totally bogus reason. I am going to file a legal claim against them. Whatever you do - SAVE YOUR MONEY!! DO NOT do business with this company. They are nothing but scam artists and their customer service is a complete joke!!! read more

This is the worst company I have ever delt with. I had the insurance for 4 months and had an engine problem turns out the engine needed to be replaced and up until then service had been done every 3,000 miles for the last 10 years and they found a little sludge in the engine and denied the repairs . Leaving me with a $1,000 bill to get the car out of the shop with no repairs done. They definately lie when they sell you the policy read more

BUYER BEWARE, this a disreputable organization. Their component company, CarShield, does not operate in good faith, they fail to support their customers once the contract has been signed and payments are being made. I have been dealing with their practice of delay, ignore, deflect, re-direct, fail to return calls, all knowing that a submitted repair is clearly articulated in their contract. Two months of this business model and no end in sight to get a car repaired after making payments to them since 2019 to cover just this type of engine repair read more

I would like to warn potential customers that Car Shield does not honor their policy when it comes to issues that are related to normal wear and tear of the vehicle components that are mentioned in a Manufacturer Technical Service Bulletin or "TSB". This means that most of the parts of your vehicle, such as the engine, transmission, brakes, steering and so on, are not covered by Car Shield. Car Shield should follow the legal definition that states "Unlike recalls, manufacturers never cover TSB-related problems out of pocket unless there is a warranty. When it expires, this burden lies solely on the owner" and provide coverage for your vehicle. However, they use a loophole in paragraph 25 of their contract to deny any claim that involves a technical bulletin. My Ford F150 has over a hundred technical bulletins for various parts, so basically nothing is covered by Car Shield. This makes Car Shield a fraudulent company in my opinion. Please read paragraph 25 carefully and understand that when they say they don't cover parts that the manufacturer accepts responsibility for, they actually mean anything that has a technical bulletin. 25. Manufacturer responsibility: BREAKDOWNS as a result of a defect, product improvement or change that the VEHICLE manufacturer has announced as its responsibility by a public recall, technical service bulletin and/or special policy for the purpose of correcting such defect or product shortcoming. This is a sham company and will not approve most of car repairs. Shameful. read more

This is the worst extended warranty company ever!! American Auto Shield is a rip off and joke. They did not cover anything. Adjustors don't know shit about cars!! Ease the pain for yourself and find a better extended warranty company or just pay for the repairs! American Auto Shield is freaking garbage!!! read more

I ended up receiving a full refund as a CS rep. manager acknowledged they could not warranty my car. tho, it took a lot of time & frustration, I appreciated that they admitted their error. the sad thing is, this business doesn't have to operate like this. quick to deny claims. But, I'm sure they make $ as-is. read more

Terrible place to go work at. They lie to you about helping you make it. They will ruin your life by firing you when your scores don't look as good as they want. I've never worked for a more unfair and dishonest company in my life. They also basically tell you that they don't care what the consumer or repair facility says it is their way and they rip people off with minor details.. Horrible company. read more

I have a large brand automotive franchise. I have worked with warranty companies for 34 years. This company is the worse experience I have ever endured. Mostly, I feel sorry for my customers. They fall for this pitch and these people do not cover anything. In fact, if you can get through, you are fortunate. They decline every claim I have ever seen. They always have a way out. In my opinion, they are instructed and trained to do so. They use every excuse in the book. IE: Maintenance records, "A tow hitch" oversized tires, you abused it etc. etc. Always check reviews on these warranty companies. You will also find that they may have different names that they swap back and forth with. Good luck if it's too late. read more

If I have to explain why...you haven't seen the reviews from dozens of other policy holders. They ordered the wrong parts to send to the repair facility. Then there was a 1 week delay for parts to arrive...the parts never arrived. My coverage includes rental car reimbursement....well kind of. Because the part that they supposedly ordered never arrived to the repair facility, I am expected to pay for the rental. But, if the part had arrived they would have covered the cost of a rental. PLEASE CONSIDER REVIEWS from people with experience with this company. I didn't and it has proven to be more expensive than the repairs 2x... read more

My vehicle broke down on a Sunday and I had to get it repaired to get home for work on Monday. Pep Boys was the only place open on Sunday. I paid them just over $1,200 for the work. I submitted the claim and I was only reimbursed for $777. The company is not able to provide any details of how they reached that dollar amount. This company is a SCAM. Please do not purchase a policy from them. read more

This company doesn't even deserve 1 star. They are complete crooks. If you're looking to buy an extended warranty do not buy this one!! Try to call in a claim they will wheel and deal you, waste your time, when it comes down to paying and agreeing on parts/labor they will screw you over ! Shorted $300 they do nothing but play games. What shop charges only $100/hour labor ?!? That's all they cover !! They'll try and screw technicians out of time, they don't know their ass from their elbow and thinks a complete engine and long block are separate. Newsflash Subaru doesn't ship "long blocks" they refuse to pay for anything. Wasted 3 months of my life having a car down. Throw these people out of business !!!!!! read more

This company may finally pay for your repairs, but they will act like Scrooge when it comes to pay for the correct part that your car needs because they don't want to pay the full price for the parts. The sent an a/c compressor to the shop where my car is for the repair, and it was the wrong part. They do this twice and still haven't gotten my car fixed after having been in the shop for 12 days now. I never been passed to a supervisor or manager when I had asked multiple times. Seems like they don't want to pay for repair, only charge for the coverage. If you are thinking about getting a warranty insurance for your car, then I would suggest that you look for someone else. I will be changing companies as soon as my car is fixed and they pay for it. read more

CarShield (American Auto Shield) is a hoax. About 7 weeks ago my wife and I decided to drive from Colorado to Miami. I saw a TV ad for CarShield and thought that it might be a good idea in case of breakdown along the way. I called the number and a very pleasant agent extolled the virtues of the CarShield Platinum program because my Chevy Colorado had less than 30,000 miles on it. The terms seemed reasonable at just about $120 per month with no contract obligation. The contract had a reasonable waiting period of 20 days AND 500 miles. Fast forward to our departure last Tuesday. Our second day out, 400 miles from home in the plains of New Mexico our air conditioner stopped working. We had to stop in Amarillo, TX because temperatures outside were approaching 100 degrees and we had our two dogs with us. We checked into a Hampton Inn near the Autonation Chevrolet dealership and prayed they could fit us in. Coby, the Service Advisor, said he would do what he could. Within 2 hours Coby called back and said that the AC compressor had failed. It would take him two days to get one in. From the very beginning we stayed in touch with CarShield. The first rep merely told us to go the the shop of our choice and get it repaired. She even tried to help us find a shop in Amarillo, but we got disconnected in rural NM. Every contact with CarShield since then has been a disaster. Every time we call they act lilke they have never heard from us before. Now CarShield is asking us to sit in a hotel room for days while they send an independent inspector to the dealership to confirm the compressor failure. CarShield refuses to commit to when this will occur, while at the same time refusing to commmit to cover the very trip interruption expenses that the contract states they will cover. This morning, in response to my Facebook posting which are promptly removed by CarShield, I get a response that says we are being inconvenienced because CarShield has been defrauded by dishonest mechanics. Really, I am being inconvenienced because they fear I am making up the AC failure in the desert? Do they really think a national dealership chain like AutoNation would be involved in that? Do not believe the brochures, TV ads, and marketing hype. CarShield is here to take your money and not provide the benefits promised--at least that is my experience so far. read more

OTHER SHOP OWNERS AND CUSTOMERS PLEASE EMAIL ME YOUR EXPERIENCE WITH AAS AND I WILL GET A CLASS ACTION LAWSUIT GOING AND GET THIS PUT ON THE NEWS! mike@m1autorepair.com American Auto Shield by definition are crooks. I own a auto repair shop in Utah and had settled on an amount that american auto shield would pay and an amount the customer was responsible for. This is the norm as we are a certified repairpal shop and deal with a minimum of 20 warranty companies on a weekly basis. After completing the work and collecting payment from the customer we submitted for payment from American Auto shield and we noticed the payment was $1,400 less then what they originally agreed to pay out. we have been battling with them non stop for a couple of months now and they still refuse to pay what they originally agreed upon blaming it on a clerical error on the adjusters part who is no longer on the case. I AM GOING TO MAKE YOU FAMOUS AMERICAN AUTO SHIELD. I have already contacted the BBB and the consumer protection agency. i also have a social media following of over 800,000 people on 2 different accounts and i am going to let them all know what kind of crooks you are so that no one else will get taken advantage of. This is more about the concept of keeping your word and being a reputable business then it is about the money. I dont care if i have to spend 10 times the amount owed to my business, you will pay one way or another. read more

This "warranty" is the worst I have ever dealt with in 23 years of working with extended warranties. I have watched my co workers be put on hold for well over 45 minutes, just to be put on hold to speak with an adjuster. Mostly, we have seen most repairs are declined, or not paying the full amount of retail for parts and labor, leaving the guest to pay the remaining difference. Last night's phone call lasted over 78 minutes, only to be told an inspector will have to be sent out. This, very simply, is not a consumer friendly product and preys on people who do not do their research on extended mechanical warranties. read more

I purchased the Platinum plan for my vehicle in December 2020. Car was brought into dealership with transmission issues. Sent in copy of title on Monday, dealer sent in requested screen shots of various tests on Monday. Radio silence from American Auto Shield. Numerous calls to a useless call center, lied to by call center reps about the adjuster reviewing the claim, lied to by supervisors about the adjustor getting back to the dealership, lied to about return calls. Spoke with an escalation supervisor(?) who advised he was escalating this to a claims supervisor. By far the worst customer service ever. Hopefully my claim will get approved and paid but have no idea if it ever will. Run from this company! A one star rating is a gift! 5/17/21-despite a voice message from the "adjustor" on Friday stating that they need to send someone to see the vehicle, nothing yet. Despite speaking with another useless customer service representative who advised that the adjustor only speaks with the repair shop, no further updates. 5/18/21-Heard from dealership, adjustor had just left, took the test drive with the mechanic and was going to upload the information last night so the in house adjuster would be able to review. Hopefully some type of response tomorrow (5/19/21). read more