This company has always been very helpful. They just do not…read moreanswer the phone when you call. You need to leave a message and they will get back to you very fast.

Reliable will not answer the phone or return calls after voice mail. Reliable refused to provide…read moresupplies covered by Medicare. Reliable erroneously billed for items. Their billing service has a lot of room for improvement. After multiple appeals to Medicare, it was determined that Reliable charged in error. Medicare advised that we were best to find a different DME provider. We have done so and now have a good customer experience elsewhere.

Chuck installed a chair lift for us after my son's diagnosis. He helped us ask for the correct…read moreprescription to get us a discount and had the chair installed quickly. The lift has worked perfectly. He is great about getting back with you and has been very helpful answering questions about other items we might need, wheelchairs, scooters, etc.

Best customer service ever. Chuck will work with you to make installation easy for you. My chair…read morelift was a life saver! Great quality and no service needed- a great company to do business with.

We recently found a mechanical issue with our stair lift. We reached out to Silver Cross to address…read morethe issue as we had used Silver Cross for the purchase & installation of the unit and were very satisfied with both. Thus, we had the same expectation with the repair call. We were not disappointed! Silver Cross was quick to address our issue. When parts were required to fully repair the unit, they immediately worked to find a short term solution so that we would not be without an alternative for gaining access to the upper level of the home. The equipment was expedited & they immediately had the unit fully repaired. Super impressed with the customer satisfaction focus not only of the owner & the office personnel, but also of the mechanical technicians. On all elements, their customer satisfaction focus, professionalism, quality of equipment & service was IMPRESSIVE! We are so pleased with Silver Cross & highly recommend them!

This review is for 6021 Troost. 1 year ago they installed a lift for the back of my van for my…read morescooter. They did excellent work showed me how to use it and I've never had a problem. Today I accidentally stripped a wire and had to call for repair customer service was very friendly cooperative, and when I when I got to their place of business, they got me in quickly fixed my problem and I was on my way in no time. Chris was great to work with and I am so glad that they are my go to for repairs such as this. They definitely earned five stars.

I've worked with this company for over 14 years and can say that they are one of the best local…read morebusiness in KC to work with. The owner Jason is extremely knowledgeable about the mobility limitations our patients have and the best way to fit them to the most appropriate piece of equipment. They are able to get pretty much any piece of equipment we need to allow our patients to age in place safely and they are easy to reach and follow up with if there are questions. It's much better than working with a national company where they just contract out services and have minimal face to face service available.

A friend just getting out of the hospital needed a shower chair, so I told her I'd pick it up for…read moreher since my car's trunk would accommodate it better than hers. Was so impressed when I went here to pick it up! Wow what a selection! Literally everything anyone could need for any medical need looks to be available here. Splints, compression socks, lift chairs, even breastfeeding supplies- pumps, slings, etc. And the woman working here (I think her name was Jolene?) was so sweet and helpful. If you need any kind of medical-related item, I highly recommend this place. It's packed full of everything you can imagine.

Jason really knew his stuff. I came in with a piece of equipment that I didn't think they carried…read more But they did. He took me right to it. I was in and out in under10 minutes.

I went up to see Pat Cole the reflexologist. She was amazing and is here sometimes on Saturdays…read more The Foot Spot is GREAT!! I got some KC Sock Co socks for my wife and I. They are a bit pricey, but locally made. Also, The Foot Spot has Brooks and other fantastic walking and running shoes. They can make orthotics too. But my favorite thing is the HUGE selection of Oofos!! I wear them a lot. I have slides, house shoes and sneakers by Oofos. I had to play the send it back and forth game with Zappos because the sizing is a little different. For my subsequent pairs, I will just visit The Foot Spot. Yay! Great shop and knowledgeable staff and owners.

I learned about Karen and the Foot Spot from my podiatrist. I had been in excruciating pain until I…read moremet Karen. She properly sized me for some supporting sneakers and got me set up with my custom made orthotics. I've been walking on air ever since. Thank you Karen for your knowledge, kindness, and expertise. I never thought my feet would feel this good ever again. I am truly grateful

Equipment rental....beware. If you rent something from these guys for a month and end up returning…read moreit after 3 days, they will not give you any money back. Of course they re-rent the equipment ...how nice for them. Very disappointed. We never had a chance to use the lift as my friend died.

Concrete is unforgiving. I took a tumble in the parking lot at work- a parking lot I had walked…read moreacross for decades. Found out I had a fractured fibula. When I went to the doctor he put me in a cast for 4 weeks and said I was to be non-weight bearing for the same time. Needless to say, his treatment was a game changer for me. I was panicked at my new life station. How was I going to get around campus to my job? How was I going to get into my house? Crutches just would not work for me. I am far to clumsy for crutches. My doctor told me about Criticare and so I went there looking for a knee scooter. They fixed me up in no time at all. They showed me how to use the scooter and get on my merry way. The scooter was terrific. A week after I had the scooter, I had another little spill when I had to swerve to miss someone who stepped in my way. The scooter wheel alignment was off so I took it back to Criticare for what I thought would be a quick repair. I was wrong... there was no quick work around for this issue. They were going to have to keep the scooter to fix. The problem was they did not have a replacement scooter. They were all rented out. I panicked because there was no way for me to get from Point A to Point B without this device. Criticare offered all sorts of alternatives, they looked high and low for a replacement. When they realized they did not have another scooter, they called a competitor to find a scooter for me. They reserved it in my name and gave me directions to the other store. I could not believe how kind and generous they were to me. Not many businesses would send you to a competitor. I was overwhelmed. The staff is top rate and so very caring. They do everything possible to get you comfortable and to find the right product for you. When other customers came in for service, you could tell they formed a personal relationship with the customer. They were friendly and remembered details about the customers. One of the staff members said to me, "I remember you! You were here a week ago, weren't you, Tracy?" She was spot on. Great place and wide selection of materials.