I needed a device repaired that I bought online and not through KC Home Medical Supply. I had the…read moreworst time getting a response from the manufacturer of the product. I went into KC Home Medical Security looking for some direction to get this fixed. Steve helped troubleshoot the problem and found out that the device was under warranty. He coordinated with the company and got me a brand new device within a week! Great customer service, great communication along the way and I didn't even buy the product from them to begin with! I will be going there for all of my home medical supply needs from now on! Thanks, Steve!

When my elderly father took a life-changing fall, KC Home Medical was a beacon of empathy and…read moreprofessionalism as we tried to navigate all that was needed. They even delivered a wheelchair on a Saturday when that is clearly outside their standard delivery hours. A week later, when we determined the first wheelchair wasn't quite right (no fault of KC Home Medical), they refunded me the week's rental without my even asking and got a new chair out to my dad within a few hours. Wonderful staff, wonderful store.

Highly recommended DME company for anyone in the KC metro area! I've been working with Provider…read morePlus since before 2010. I've had excellent customer service experiences with them over and over again! Jack, Kevin, Jennifer and Diana are absolute joys to work with! Finding a DME company that is worth a darn is next to impossible. Provider Plus absolutely the best in the area with a strong staff and excellent results, every time! If you need any medical supplies - give them a call! Totally worth your time, best decision you can make!

The business side of this practice is good (initiating treatment and followup) but the billing…read morethrough Adapt Health is horrible and unethical. Each time I order supplies I am billed before my secondary insurance is billed. I have medicare and a Medigap plan. They have claimed they don't have my gap plan information, but I have had the same plan since I initiated treatment. Currently they are claiming my gap plan says I'm not covered, but every other medical provider can bill them successfully. I was told to call with my insurance provider on the line, which I did, and the call timed out and disconnected at 30 minutes. Both customer service and supervisors have lied to me about what they will do, with no followup. Emails to customer service have not been answered. Most recently I spoke with someone in the finance department who said she would bill my gap insurance. That was over 10 days ago, but they still have not billed. I continue to receive invoices that say I am past due. I will be contacting my PCP to see what other companies provide this service. I

A friend just getting out of the hospital needed a shower chair, so I told her I'd pick it up for…read moreher since my car's trunk would accommodate it better than hers. Was so impressed when I went here to pick it up! Wow what a selection! Literally everything anyone could need for any medical need looks to be available here. Splints, compression socks, lift chairs, even breastfeeding supplies- pumps, slings, etc. And the woman working here (I think her name was Jolene?) was so sweet and helpful. If you need any kind of medical-related item, I highly recommend this place. It's packed full of everything you can imagine.

Had what I needed and nice employees! I think they have all medical supplies!…read moreI purchased a boot and it was extremely comfortable!

This is a shout-out to Vicki B in the Lenexa office, who was able to cut through whatever the…read moretechnology problem was that held up my supply order and get things moving to a successful conclusion. Thanks for your help. Greatly appreciated

I called a month or so ago to see if I would be able to exchange my nasal cushions at the location…read morethat were mailed to me. I was not told when I picked them up they had a 3 month exchange rule. The person told me yes! With exclamation. but they did not tell me I had a time limit on when I could do so. So then, when I called today to make sure they had them in stock so I could exchange, I was told I could no longer do this because it had been 3 months. Mind you these are BRAND NEW, UNOPENED PACKAGE OF SUPPLIES. A COMPLETE AND TOTAL WASTEFUL STEALING COMPANY WITH TERRIBLE CUSTOMER SERVICE AND COMMUNICATION IN ALL DEPARTMENTS . SPEND YOUR MONEY ELSEWHERE WITH A TRUTHFUL COMPANY

Chuck installed a chair lift for us after my son's diagnosis. He helped us ask for the correct…read moreprescription to get us a discount and had the chair installed quickly. The lift has worked perfectly. He is great about getting back with you and has been very helpful answering questions about other items we might need, wheelchairs, scooters, etc.

Best customer service ever. Chuck will work with you to make installation easy for you. My chair…read morelift was a life saver! Great quality and no service needed- a great company to do business with.

Jason really knew his stuff. I came in with a piece of equipment that I didn't think they carried…read more But they did. He took me right to it. I was in and out in under10 minutes.

From the owner: Great Plains Medical is a medical supply store, and our friendly customer service makes us an…read moreexcellent choice for all your medical supply needs. Our website features loads of products like powered and manual wheelchairs, stair lifts, and more. Call today for more info!

Excellent service! Arrived when they said would, explained how to use equipment well.read more