This place isn't nothing but a run around and a joke. Would never recommend to anyone. I've purchased quite a few cars from prior dealers. Never once got offered any gm discounting, or other options to get money off a car. Would highly recommend staying away from this dealership. Here at All American Chevrolet, they have a lot of improvements to make. read more

This would have been the millionth time I've been in there getting something done everyone is so friendly so upbeat knowledgeable they got me in at 8:00 and I was out of there around 9:00 they did tire rotation oil change wiper blades a tire sensor and I just love coming there getting my car worked on because I know everything is guaranteed and everything is done the proper way read more

Awesome dealership! I have purchased two vehicles from them so far and been for oil changes a few other times. Everyone I have worked with is friendly and knowledgeable. I highly recommend this dealership! read more

Aaron provided great customer service when my car was in for repair. He communicated openly and honestly, did his best to help with cost and when issues arose, he helped. He made a stressful experience so much better. read more

I received a letter stating they wanted to buy my car and get me in a newer car for less. They showed me two cars. They were both awful. A month later I start receiving letters from multiple banks/loan companies discussing my request fir a $25,000 loan. Um what?? I hadn't even chosen a car yet! And for $25,000, I want something newer than a 2017!! Lol!! I will no longer even get my oil changed from this place. read more

Took my silverado that was under warranty in for oil change and it also had a light in the bed not working was told it was not put on at factory but it was a gm part and without documentation of it being installed at GM dealer I would be liable for repair ended up looking at the window sticker and they were installed at the factory another gm dealer fixed the problem with no issues but definately bot going back to American read more

The word that most accurately describes my experience with this dealership would be "fiasco". I can't include all the details, since the entire story would take up at least two pages, so I'll provide the highlights: A misdiagnosis of my car's functionality by the "professionals" who work at this dealership resulted in: - 8 hours of wasted driving time for myself and another person (we were driving from out of state to retrieve this vehicle, told it was ready to go) - I drove an unsafe vehicle off the dealer's lot twice in one day (I was assured that the problem was fixed) Poor communication and lack of attention to detail resulted in: - My car being abandoned in a parking lot for 10 days - Because they towed and removed the transmission from THE WRONG CAR (I would have loved to have been a fly on the wall of that conversation). The full story of this, which I will be sending to the corporate office, reads like a Seinfeld episode. It is beyond ridiculous. At the end of the day, apologies were shallow, there was no attempt to make it right. I wouldn't say that this was the worst customer service experience ever, but it was definitely in the top 5. read more

Called service about my Cadillac that was under warranty with $50. deductible that the CUE radio system was frozen. Was told that it would be a $99. diagnostic fee. Took to Ed Martin in Anderson, only cost my $50. and gave me a loaner car. read more

Was waiting until after this morning's visit to post & my instinct was correct. These guys replaced the rear differential unit in my car October 2019. The unit was noisy immediately after the replacement and was advised by the service rep to let it 'break in'. I'm 1 year & about 5,000 miles into the 'break in' & the differential moans & howls worse than a Mac truck. I was advised by 2 reputable transmission specialists that the differential was faulty due to improper pinion backlash resulting in the awful noises it exhibits. Since the 12/12 warranty that came with the "rebuilt " differential expires in a few weeks I felt certain American would make this right only to be told today that they couldn't hear anything abnormal & didn't even warrant opening the unit for an inspection. ....... I'm assuming whoever "inspected " my vehicle today must have a moderate degree of hearing impairment. read more

Absolutely horrible communication skills from their service department. I brought my 2012 Chevy Cruze in for some recall and warranty service work on Friday 9/11/2015 and it wasn't returned to me until Wednesday 9/16/2015. We were told on Thursday when making the service appointment that it should only take one day for repairs if we were able to drop it off early Friday morning. We dropped it off around 9 am, I don't receive a call until 5:30 that it won't be fixed that day due to a part needed to be ordered. There were a few things not covered under the warranty that were recommended to be fixed. We explained to them on the phone prior to dropping it off and then that Friday evening that we didn't want anything fixed that was not covered under the warranty, Brian (service writer) seems to understand this and explains that the vehicle should be ready by Monday end of day. I don't hear anything from the dealership on Monday, so I call in to find out exactly what the issue is. Apparently they were waiting on my go ahead for an O2 sensor part (not covered under the warranty) and that was what was holding up my repair. I explained AGAIN that I did not want anything repaired that wasn't covered under the warranty. I was told by another gentleman there that Brian was off that day, but he would get it into one of the open bays and start work on it immediately to ensure I was able to pick it up Monday night by 6 pm. 5:30 rolls around and I have heard nothing from the service department, so I give them another call. I'm told that it should be fixed first thing tomorrow morning, they just didn't have enough time to complete it before the end of the day. I hear nothing all day Tuesday, finally around 4:30 pm I call and speak to Brian, he doesn't know why someone would have told me that it would be fixed by the end of the day on Tuesday and there are still a few things that need to be repaired and to make matters worse, they had two other Chevy Cruzes having the same issues and mine somehow got bumped to the end of the list by accident. Then, they ensure me that it will now be fixed by noon on Wednesday the 16th. I finally hear from them at about 2:30 on Wednesday to let me know all is complete. To top it all off, when I picked the vehicle up, it's filthy. I currently work for a dealership in the area and have worked for a few others in the past. You always wash service vehicles, whether it be an oil change, tire rotation or major repair, you ALWAYS wash service vehicles. There were clear communication issues between service writers, technicians and customers. I am extremely disappointed in this process and can assure you that I will never bring my vehicle here again. I would prefer to drive completely out of my way then to let them touch another vehicle of mine. read more

Very flexible with my needs; weren't able to identify a mechanical steering/suspension problem that is still happening with my vehicle, and I wanted to avoid having to pay another $250 deductible. I do appreciate the loaner car, and that they were able to mail me my garage door opener that I forgot in the loaner vehicle. Very clean facilities as well. read more

I bought a 2015 Chevy Equinox. John Pettis was excellent to work with. He explained the features of the car so patiently. There is a lot a tech in the car and I really appreciated that. He also made the buying process pleasant and easy. read more

Bought a used truck from them and got a fair deal with good financing. No problem there. CD didn't work and I didn't test it because I never had a CD with me. 2 speakers blown also. Took it back the next day and was told by service dept. they would spend $90 on checking it out. They wanted over $400 to replace CD (radio) and $200 for speakers. I said no. Found same radio and CD on E-Bay for $50 and speakers for $20. Installed them myself. They should have replaced them free. Now the airbag sensor warning is on after they put in a new one right before my purchase. Think I will go back, no! Their service dept not worth it. Don't have a problem with sales. read more

I made an appointment 2 days before for a 10:45am spot on Saturday. i came in for an oil change and to check my timing belt as I had a light on in my car. When I get there the guy at the desk said he would get me a price for the belt (which he didn't) but i expected that. Since the last couple times I was there I was told they would quote brakes for me too. i waited for 45 minutes for just an oil change. I was told my car was done and I paid and went to walk out as they told me my car was out in the bay. It was not out there and then after a couple of minutes trying to find my car another guy came out and told me 'yes, that car is yours'. After about another 10 minutes they found my car and gave me a refund of 41$ for what I paid. While waiting a worker came out to talk to a customer and said 'yeah sorry we are super busy'. This doesn't mean that everyone gets crappy customer service because you are busy. Finally, after an hour and a have 1.5hr mind you again for an oil change i had to pay the 47$ for my oil change without the quote for a timing belt. The lady at the check out desk apologized a couple of times and was nice. I get into my car and it starts to pull to the right and smells like burning rubber. Once I got home I lifted the hood to see my car smoking from the engine. This is the second time that this issue has happened. I called the dealership to let someone know what was going on and that this needs to be addressed since the last time i was told not to drive very much do to this issue. I was greeted by someone and told them what my problem was and they transferred me over to service where nobody answered the phone (not surprised either). I drive 2 hours a day for work. I used to use you for all my needs but now every time I bring my car in it seems to not be fixed and I usually have another problem. I will no longer use you and I keep filling these out and nothing happens. I hope that since the service department cannot do an oil change or give quotes for potential future work that maybe management can fix this issue. read more