Ask to have new wiper blades, when I got the car back and used the wipers in the rain, the wiper…read morewas stripped from the motor spindle and was flopping around and couldn't see on the interstate. Took it back and they tightened it but then put it in the wrong spot and rubbed the paint off next to the windshield. Gave them another chance a year later on an oil change and they cracked my oil filter cap, it was leaking and also stripped and cross threaded all bolts in the skid plate.

I have been going there for the last 5 years for oil change and tires until the new owner took…read moreover. Have to change oil and it cost me $400 to the leak they strip the thread on the drain plug and oil pan.

I've been going to Nick and B's for years. Management has changed in recent years but is still…read moreexcellent, maybe even better. I had work done on my truck's clutch (and a brake fluid cleaning/refill) this week. I got a reasonable estmate for $600+ and had them go ahead with it. When I went to pay, the manager Eric and Customer Service Rep Mary Lou had looked up warranty information and my bill was only for $430! Who does that? That's what you call CUSTOMER SERVICE, something I'm glad still exists in some places. It felt like they did something with adjusting my brakes, too, in their total inspection process. They didn't say anything about this or charge me, but I'm pretty sure my brakes are feeling better, too. Good people!

This is a great place to go if you need any work done to your vehicle, the people there are very…read morenice and caring. And they seem like the love working there because they are super nice and they do not upcharge you like all of the other auto repair shops. And the prices are very low for good quality parts.

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

This has been one of the best car repair experiences I have had. They have been honest and up…read morefront about what was wrong with my car. Worked with my warranty to get my car fixed in a timely manner. I will bring my car here for all of the automotive work I will ever need done.

They did a great job on my CRV!! Kept in touch all the way and the staff are very friendly and…read moreknowledgeable!! I highly recommend them!! S Ludwig, Farmland IN

Highly recommend!! Very professional and excellent workmanship. Wright Way handled everything with…read morethe insurance company and kept us informed.

While visiting Ball State with our family, our brake light came on with an urgent message to have…read morethe brakes checked. We reached out to Shepard, who kindly fit us in before closing to inspect our brakes and ensure we were safe to drive back to Chicago. We're grateful for the flexibility and care we received.

Best service!! Always quick in request and quick to service every time. Been going there for 15…read moreyears. If you have Ball State college students, they work with scheduling. Military friendly

Again, Pat at A-1 muffler (and his team) gave me a top quality/value service today when replacing…read morean exhaust system. Value? Sure... he saved me about 50% from another vendor. I did schedule an appointment and waited for the job. Less than 45 minutes the job was done. Perfect.. I'm very happy

The customer service is great here, and I would highly recommend this place for honest,…read moretrustworthy, and great prices. Thank you A1 muffler for your service Sincerely Linda Phinney

Absolutely GREAT SERVICE &&& completed in a timely manner! Will definitely be using for future…read moreservices.

very good people. my go to for oil changes. recently redid all my brakes and my u joint. only…read morepeople i trust with my car.