I used Servpro of Wheaton to repair my bathroom, laundry closet and bedroom after water damage…read morefrom upstairs .Bob Towne and Abe Gonzalez were the project managers . The work was all contracted out to multiple people and was absolutely terrible. See attached picture. There was no quality control or checks done at all. - The paint jobs were not completed and looked like a child did it. They left corners unpainted and did not replace the trim. - The bathroom shower door they installed was a foot shorter than the original . - The vent cover was put on crooked . - They lost the faucet cover to the shower handle . - They reconnected my washing machine incorrectly which led to my entire condo smelling like sewage . They did send someone to correct some of the above but that further delayed the project. They never gave me an explanation why they used such a shorter shower door but I assume it was because they ran out of money due to having to have so many people come to attempt to correct all the mistakes . Even worse, the job was finished 3 months past what they originally estimated. I would not recommend.

The team I had was amazing!!! Brian, Elizabeth and Miguel did a fantastic job cleaning our…read morebasement after having it waterproofed. There was dust everywhere from jackhammering. They cleaned every nook and cranny and disinfected it all. Ductwork, hvac unit and exposed ceiling joists, appliances (tedious work) was all cleaned. The price was fair for a full days work for three people. I highly recommend ServPro of Wheaton/Glen Ellyn 100%! Polite, respectful and hardworking! Thank you!

Dont waste your time with this company. I had serious water damage from an upstairs neighbor to my…read morecondo, I called them based on the supposed good reviews on their website. I scheduled an appointment and had a nice gentlemen named Diego come out. Due to mold we had an environmental study performed by an expert firm, he wanted a copy so I emailed it to him. There is significant damage and Diego also was suggesting other services such as drywall removal repair etc. I told him to get me the quote for the mold removal as that was urgent and I had already been told that I should not use areas of my home due to the mold. when he left he said he'd get me a quote by the end of the week. End of the week came and went, I waited another week thinking ok maybe they wanted to read the environmental report. NOTHING. So I called a left a voicemail, no return call, I sent Diego a email at his ecoclean address, NOTHING. SO they came out and wasted my valuable time when response is urgent due to mold, even if they called back at this point I dont trust their services. Even if they are not qualified to do the work, how hard is it to return a call and say this is out of our area of expertise. Very unprofessional.

Terry did an amazing job , thank you so much , My carpet…read morelooks and smells so clean ! He worked really hard taking stains out of the carpet , And went above and beyond.. Thank you

These guys were amazing to work with. We got our siding replaced. Team came out in brutal ice and…read moresnow to get the job done. They were quick, efficient, and everyone we spoke with from adjusters to billing were incredibly personable and kind. Prices that we were quoted were the most competitive in our area. We are already planning to work with them on future projects. I will recommend these guys to everyone I know!

Run!!!!! Run very fast!!!!! This company tried to steal money. What I mean by steal is super…read moreinflate the price for siding. This company was going to do a siding job until I caught them in the practice of being shady. I bid my job with several other contractors for the same scope of work and all were reasonable and within the same ball park for the job. Note: the other companies were local and highly reputable. This company CrossCom Inc. tried to tell me for 18k I could only get siding for my 1000 sqft of coverage needed. Siding choice vinyl minimum thickness, basic color option. I would have to pay extra for trim, soffit and fascia. This company are known as storm chasers and need a contract signed where you pay them 3000k if you cancel. However whatever the insurance company pays they will only do a quarter of the work and take money for a full complete job for siding or roof and try to charge you the difference. They will attempt to make you believe it is not enough to do the the complete job. In the end they have charged for a complete job and only done a quarter of the work and will charge more for a complete job than what it cost. When asked why they are over charging work they replied they can charge what they want. In simple terms if your dumb enough to pay we will take your money. Not a company I want touching any sqft of my house. Very shady storm chaser process type of company. They will talk bad about your insurance company and use all kinds of inappropriate language. In the end they are everything bad they said about insurance companies. I really hope other home owners do their due diligence when approached by this company. Very snake like and condescending. I dodged a bullet and hope others watch out for this place and steer clear.

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Quick response (called mid-day Friday, they were there on time at 8:30 on Saturday morning),…read moreefficient and honest assessment of flood / mold issues. It's in their interest to exaggerate risks to create work, but they were honest after a few measurements that there wasn't any serious hazard and little I needed to do, and didn't charge me anything.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

Do NOT hire this company at any cost. They take on jobs they can't support and clearly do not have…read morethe business model to handle storms or local flooding issues. They have zero customer service skills and in fact no customer service department. Their salesmen are deplorable and only care about getting a deposit check...then disappear and don't return calls. They take advantage of elderly citizens, but not letting it happen here! They no showed to my mom's house multiple times, lied multiple times about timeframes, thought it appropriate to have working hours from 830-1230am, supervisors say they will call you back and don't, and they do not complete the work stated in the bullets of their contract. Next stop...the BBB.

Responsiveness won the job in all areas. Great work and exceeded expectations. Thank you for…read moreworking to meet my time window.

Fast, reliable, great communication, and excellent work. Would highly recommend and will be using…read morethem in the future. Thank you Nick and Bogdan!

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.