If I could give a zero I would. Total crooks - my husband purchased an expensive watch and then was…read moreconvinced to consign it - they said they had a buyer. That was 2 years ago. They have not given us our money even though the watch was allegedly sold nor do we have a watch. Every time we get in touch we are lied to. Now not even responding to emails. Awful. DO NOT DO BUSINESS WITH this organization.

I have a veryexpensive watch. The band broke and i brought i to the Watch shop in Willowbrook…read moreMall, the first band was several inches too short. They gave me one that fit BUT broke within minutes of the first use. Beware!

If I could give 0 stars, I would…read more This was hands down the worst jewelry experience of my life. We were referred to this store by family who claimed it was "the most inexpensive place for fine jewelry." Well, you absolutely get what you pay for here: cheap craftsmanship, zero accountability, and an owner who treats customers with utter disrespect. I bought my wedding band here, and within less than one month of wear (mind you, I removed it at night, in the shower, and for anything remotely physical like cleaning, cooking, or working out), half the stones were already loose. I brought it back, expecting at least an apology, but instead they brushed it off and said they would "reinforce" it. When the ring came back, two stones were still loose. Not even a month later, a diamond fell out. When I raised this to the owner, instead of taking any responsibility, he blamed me for wearing the ring while working at my desk job. His exact words were basically that "these bands aren't for daily use." Excuse me? A wedding band not for daily use--that's a new one. To add insult to injury, he wanted to charge me for the missing diamond and labor to fix their defective product. At that point, I cut my losses and sold the ring back to him at 50% of what I paid after just two months of marriage simply to get away from this toxic business. I have zero doubt the same problems would have kept happening, because the craftsmanship is appalling. To top it all off, the owner was rude, dismissive, and completely unprofessional throughout the entire ordeal. There was no accountability, no remorse, and no effort to make things right. Save yourself the headache, heartbreak, and wasted money. There are plenty of jewelers who understand that wedding jewelry is meant to last a lifetime, not fall apart after a few weeks. This place is a scam, and I wouldn't recommend it to my worst enemy.

Avoid this place at all costs. I bought my wedding band here and within a month half the stones…read morewere loose. A diamond fell out after two months, even though I took the ring off to sleep, shower, and work out. The owner blamed me for "daily use" (on a wedding band!) and tried to charge me to fix their mistake. He was rude, dismissive, and offered no accountability. I ended up selling the ring back to him for half of what I paid just to be done with this nightmare. Terrible quality, terrible service.

Here's to a pointless review. Shami has 49 reviews to date and running a 4.9 star rating. That…read moremeans they're virtually flawless. I took my son's IWC GST in for service. It hadn't been worked on since I purchased it almost 20 years ago and it needed it. It also needed a chrono pusher replaced. Now, was the repair cheap? Nope, on the contrary, it was close to $1200 but, as Dr. Aldo Gucci said years ago, quality is remembered long after price is forgotten and their work was excellent. 6 weeks later and it was good as new. As someone who can best be described as a perfectionist and who demands the same from businesses I patronize, I'm here to tell you that they're the real deal. You can trust them with anything from a battery replacement on a Timex to a rebuild on a Patek. The absolute best. Kudos.

I don't know but I can't resist buying new watches but here is the thing, over the period, they…read moreneed new batteries, and I am like, buy a new watch instead of spending $200 -of course, that's not logical. So, I had like 10-15 watches to replace the battery. Not sure why but I searched and did not find many options nearby. Seems all the stores are in NYC only. I found one in Fairfield and went there for battery replacement. At first glance- looks like a high-end store, a collection of Rolex, Breitling, and those $5000 watches. The person (I don't know if he was the owner or not), was friendly. I asked for battery replacement, it was $15 per watch. I replaced the battery in 6 watches, it was done in 15-20 minutes. In and out in 30-35 minutes. They have in-house watch specialists, truly professional folks, I asked a few questions about the tachometer and how to keep the batteries long-lasting and discussed a few topics. PS: They have their own parking.

Be careful this jeweler . They are not honest. They are scammers. They took my bracelet not give me…read moreback . They are thief

My husband and i purchased my first engagement ring with Jakup about two years ago. I loved my…read morering but we were ready to upgrade. =) we of course went back to Jakup! He is patient, calm, he doesn't push and try to up sell, his pricing is very fair, he has a large selection of beautiful rings and diamonds. he cleaned and set my diamond right on the spot. Very happy with my ring and of the service we receive from Jakup's.

West Essex Jewelers is always there when I need a gift. In this case a pair of diamond stud…read moreearrings for my 3 month old great-granddaughter. Customer service is tops!

This has been our go-to jeweler for over a year. Joe and his staff are friendly and knowledgeable…read more If you are shopping for new jewelry or need something done to your existing jewelry, West Essex is the place to go.

Rude staff after placing a large order through this store. I won't ever be returning to purchase…read morefrom this location ever again. Upper management should really find a different approach to hiring new and appropriate staff. After going into the 5th Ave location and seeing how the customer service was, I can tell this place was def. a downgrade from their staff.

First of all, after 3 months of no call from the manager of the store and my mother calling and…read morecoming to the store over six times to inquire about the status of a ring that was to be repaired, the manager insinuates that someone picked up the ring already. False. No one ever called. No one picked up the ring. The manager said she has no idea where it is and would give a comparable ring. Then asks her to pay the difference, mind you after she's gone back and forth how many times. This is when she says that someone picked up the ring with the receipt. This also when she says that someone else came in and signed for it and gave their id... Oh by the way they did not take a copy of the id, despite the fact that they require the original receipt and id of the person picking it up. Interesting my mom has the original receipt in her desk at work. So basically what I am saying is that this manager, who clearly is doing something shady at this store (signing for the ring but never calling the customer, oh yeah customer service named the manager as who received it two weeks after it was dropped off) and is completely unqualified as an assistant, is so wrong and lying like a rug. Big mistake. Get an education. We are filing a complaint with the better business bureau and the corporate office. Guess what Lisa T, the customer is always right. And your wrong and so says your corporate office. Negative stars if I could

This has been our jeweler for almost 20 years when we purchased our rings…read more They are outstanding, after all these years they still remember us when we go in.

I purchased a watch from this online retailer. It was a Seiko solar Railroad watch. I used PayPal,…read moreand the full price of the item plus shipping was debited from my account (I have copies of the invoice, the PayPal statement, and the credit card debit for the amount of $119). After 3 days (shipping estimate was 5 days), I received a notice from PayPal that $119 had been refunded to my account and credit card. There was absolutely NO communication, NO explanation from D'Or. This put me 3 days later on the path to getting this watch. Just now I went back to the website only to see the watch still for sale exactly as before. To me this demonstrates that they run their business in a shoddy manner, and I would not trust them again.

Great service. I came in with a fossil needing a battery repair and had it fixed within minutes…read more The team let me know of additional concerns when taking care of my watch and gave me guidance around taking proper care of my watch/leather band when near water. Overall, a fantastic experience. Would recommend.

First time here...quick service...professional. I gave 4 stars because I think $25.00 for a watch…read morebattery with only a 2 year warranty is excessive.

The ONLY music that should be playing in this shithole is the "Jaws" soundtrack…read more From the moment you walked in these scumbags swarm you like panhandlers and even when you tell them "no thanks, I'm just looking" they stalk you around the display cases and are the most condescending beggars I've ever met. This place has to be a front for blood diamonds or some other scam because Holy Hell...

Please go see Anthony. He is a long time friend after my husband made and purchased my engagement…read morerings. I recommend him to all my friends and family