When you are paying for a service, it should be done according to the contract and who is paying for the services. My friend's parent was buried and she paid for it and they didn't give her the ashes. Then they buried her parent. They are sorry, but not sorry enough to get her a refund for the additional cost she paid to have his ashes shipped to her as of yet. I wouldn't let them cremate my cat. Very unprofessional. read more

my father died in 2006. His cremation was seamless. This week, I needed a certificate of cremation that was lost years ago when my stepmother died. The funeral directors were kind, courteous and quick in locating my father's information and recreating a certificate of cremation for me! Free of charge! I would use this company again in a heartbeat! Thank you again for your help. read more

Owner is very impersonable, and tends to come across like he your business is owed to him. Select another Funeral Home, there are several in the Durham area who can provide stellar service. read more

I chose to use this company after losing a loved one that was very close. American Cremation Funeral director Keosha was very kind and professional and helped me with making decisions for the funeral process with extreme kindness and patience. The cremation and memorial services were handled even better than I might have hoped. My Aunt was a very special person and I am especially grateful for the professionalism and consideration shown by American Cremation to me and my family during such a difficult time. read more

American Cremation Services provided my family with great customer service that included special requests, in a timely manner as stated, AND at least $1,000 cheaper than anyone else. Specifically: My father died on October 10th. My mother and I went to American Cremation Services on the 11th. It was a Sunday and they were normally closed. They made an exception for us. That was a great start. We meet with Dennettia. She was incredibly warm and friendly; slightly upbeat. In a state of shock and mourning, it was nice to deal with someone that wasn't morose or bending over backwards being overly sympathetic. She had that proper balance of sympathy and smiles. Dennettia was very helpful with the paperwork and special requests. We wanted to document my father's tattoo. It didn't dawn on us that we didn't photograph it until we were sitting in ACS's offices. The other request was that my dad needed to wait three days before being cremated, per a couple of family members' spiritual requests. Keosha Bland handled the photograph and sent it to me via the phone, just like I requested. ACS waited the three days, exactly as asked. Everything was ready on time and they included a flag because my father was a veteran. When asked why ACS was at least $1,000 cheaper than anyone else, they informed us that it was a family owned business and that the father (head of the business) thought it indecent to charge unfair rates. I have to respect a business with that attitude and encourage anyone else in need to go to them. read more