While Dr Shoumer is very friendly, the office is incompetent. Honestly, probably better off finding…read moreanother office. My dog ate my mouthguard in February. I called then to see if I could get a night guard, they said sure come on in. I was assuming (silly me!) it would be a month max before I got a new one. I am now at the three month mark for waiting for my mouthguard, and was told today after sitting in a chair for two hours, that I may have to come back for another fitting potentially in august. That's a six month wait for a mouth guard, meanwhile my tmj is killing me. They've also given me like two different reasons why august, one is that they are remodeling, so the offices are closed, the other is that the lady who does them is having hand surgery in a month, so they are training someone else to be able to take her place when she is out for another month or so, both conveniently coming out to august. But if you are training someone to take her place when she is gone, then you are open no?

It is unbelievable to me that this office can send text messages warning patients that with less…read morethan 48 hours notice for a cancellation, they will charge you $75, yet THEY CAN CANCEL within 8 HOURS of an appointment that has been scheduled for 6 months. In the next breath, the office then says they don't have a similar time slot until September, (it is April) and then says there is nothing the office can do. Nothing? Have a back up hygienist service. Keep a few slots open for this type of situation. If this happened to my family once, I wouldn't complain, but its been several times.

I went to Providence Endodontics and saw Dr. Martel for an old root canal that had an infection…read more Dr. Martel explained the procedure and answered any of my questions. The root canal procedure went extremely well. She saved the tooth and eliminated the infection. It was a painless procedure and even the numbing needles did not hurt. I would highly recommend Dr. Martel. Also, the office staff was very friendly and courteous.

This concerns Dr Melanie Martel at the King of Prussia office. I requested her for a root canal…read morerecommended by my dentist. I have had many dental procedures plus 2 implants, so I know what to expect. After a good interaction while going over the procedure, Dr Martel applied topical numbing and then injected Novocain. It hurt the usual amount, & I handled it by quietly crooning. She told me to "Stop that" and breathe. I then used my other pain coping mechanism - huffing, much like Lamaze breathing. She told me again to stop or I'd hyperventilate. At this point I interrupted her to say that this is how I handle pain & I've never hyperventilated. She informed me that I was making HER uncomfortable. I replied that I was the one getting the shot & I was worried more about my own comfort. This time she commented that it "doesn't have to go like this." There was no way I would let her drill my tooth with an attitude like that. Dr Martel had no compassion from the very first step, & I could not trust her if things went bad once my nerves were exposed. She was completely unsympathetic to my physical or mental comfort, plus outright rude in her handling of the situation. And they charged me $55 for her services! Insult to injury!

Fantastic, friendly and knowledgeable staff. My twins had all 4 wisdom teeth pulled and they didn't…read moreeven have the time to get nervous. Highly recommend!

Pottstown Oral & Maxillofacial Surgery Associates, Inc. SHOULD OWN ITS GREED!…read moreOn Tuesday after a few months with a mild toothache I went to see my dentist. He took x rays and told me that the tooth required immediate extraction because of infection rapidly approaching the nerve. He instructed me to find an oral surgeon before the end of the week. New to the area, I called my insurance carrier to help me find a local oral surgeon who could extract my tooth without delay. My insurance identified Paul G Smith (a doctor within Plan) at Pottstown Oral & Maxillofacial Surgery Associates, Inc. in Pottstown PA (1 hour drive from where I lived). I called Pottstown Oral & Maxillofacial Surgery Associates, Inc. and explained the urgency of my condition. I was given an appointment for tooth extraction 1.30 pm on Friday. I was relieved. I offered to email recent X-rays. The receptionist declined. I thought this odd but did not question further. Friday morning after a painful and restless night I called to confirm arrangements. I wanted to make sure there were no loose ends given the urgency of the extraction and also the long travel distance (1 hour each way). This time a different receptionist answered. The woman explained there would be no extraction because my insurance required a prior authorization. This "new information" was never disclosed to me when I made the appointment or when I called my insurance even though I made clear in both conversations the urgency of my condition. The receptionist explained that I would require new x rays and a letter written by the doctor to be sent to my insurance in order to be granted the authorization required. I asked her how long this would take and she continued that it would take 7 to 10 days for me to get extraction. When in a panic I told her that I could not possibly wait that long with the pain I was experiencing and asked what I could do she said that I could keep the appointment and proceed with extraction if I agreed to pay "out of pocket". She would not provide an exact price, specifying only that the procedure would not be less than $775. I was shocked and demoralized. I could not possibly afford to pay "out of pocket". At the same time delay was jeopardizing my health as the infection spread. I ended the conversation indicating I would call my insurance to see if there was a way to speed up the process given the pain and--more importantly--health implications. I called my insurance somewhat upset. I asked why (given the seriousness of my condition) the approval process was not made transparent to me. Insurance stated that there was no Pre-approval requirement for doctors within Plan. The receptionist at Pottstown Oral & Maxillofacial Surgery Associates, Inc. had scapegoated the insurance carrier as a cover up. Insurance was not pleased and suggested I call back Pottstown Oral & Maxillofacial Surgery Associates, Inc. office to let them know that if the office was unclear about the insurance process then the insurance carrier would be happy to explain. Relieved by what I just learned I called back and the same receptionist I had talked to earlier answered the phone. I explained with excitement that no Pre-authorization was required with my Plan. As such Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could perform the extraction immediately. I was put on hold. The receptionist returned to the line a minute later. She explained she had moved away from the reception area -I guess so other patients would not hear- she recited the following: "It is the practice's policy to first have an appointment with a patient before scheduling a procedure". Presumably Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could take X-rays and proceed immediately based upon findings. For purely profit motives, however, it decided to create two independent insurance billing events. In short, generating more money while putting a patient's health at risk. Is this in keeping with the Hippocratic Oath? All this notwithstanding Pottstown Oral & Maxillofacial Surgery Associates, Inc. knowingly booked an appointment on a false premise that I would have my tooth extracted at my initial appointment. More disturbingly when confronted with this deceit, attempted to cover up its misrepresentation by shifting blame to my insurance carrier. Pottstown Oral & Maxillofacial Surgery Associates, Inc. actions were immoral, unethical and unconscionable. I cancelled my appointment and vowed to share my experience. Before you consider Pottstown Oral & Maxillofacial Surgery Associates, Inc. understand its primary motive is PROFIT. DECEIT, MISREPRESENTATION and LYING are its tactics. Think about it. Unbeknownst to me it would knowingly have me drive for more than 2 hours only to have me wait another week in pain all the while putting my health at risk solely for profit. UNCONSCIONABLE.

I just want to start by saying how great the staff was. They walked me through everything about my…read moresurgery. Especially Lizzeth who helped me the most by explaining the surgery and everything that came with it. It was an amazing experience!

I want to the office in Plymouth meeting Dr. Kern He is…read moreamazing I know my mouth he numbed it in a matter of minutes my wisdom tooth was out thank you

Greedy practice. They want you to pay the their full price even when they're supposed to be…read moreparticipating in your insurance.

Reardon Dental is an amazing full-service dental office. Whether you need routine cleanings or…read moreannual checkups Reardon Dental can take care of your pearly whites. The Reardon Dental crew gives back to Veterans each year with their give back events. Their facility is top notch. The staff is well trained. If you are looking for complete dental care do yourself a favor and check our Reardon Dental. You will be glad that you did!

Today was my first visit as a new patient at Plymouth Family Dental. I was informed that a new…read morepatient appointment includes several X-rays, a full dental evaluation, and a cleaning. After completing my X-rays and consultation with the dentist, I was then advised there was "no time" left for my cleaning. I expressed my concern because only part of the appointment was honored. I arrived 20 minutes before my scheduled appointment time, so the lack of fulfillment was extremely unprofessional and showed very little consideration for patients and their time.

Extremely disappointing experience with this dental office…read more Before any treatment, I clearly stated that I did not want services that were not covered by my insurance. Despite that, I was later billed for charges I never knowingly approved and never agreed to pay out of pocket. What made this worse was the lack of transparency. I repeatedly asked for clear documentation, itemized charges, and proof that I signed for certain services they later claimed I owed. Instead of properly resolving the dispute, the account was sent to collections and reported to the credit bureaus. I already paid significant amounts directly to the office, including payment for Invisalign by credit card, yet they still pursued additional disputed charges without properly explaining them. Patients should be very careful here and request everything in writing before agreeing to treatment. Make sure you fully understand what insurance covers and what they may later try to bill you for. Very stressful experience overall, especially the handling of billing and collections.

Everyone at the front desk said hello. Taken back to the exam room. Staff patiently allowed me to…read moreplace my belonging on another chair. Then she starts in on x-rays and identification of the correct tooth we're working on today. Everything is going well, no rush. In a few minutes Dr K comes in and tells me what has happened (broken crown). It's many years old. I agree to the work that needs to be done. He starts, long procedure but we got through it without a hitch. Got a temporary crown. Then back in two weeks.

Went in for my visit , asked my name then sent me upstairs. Upstairs was confused why I didn't have…read moremy x rays while down stairs . We walked the several flights of stairs to go up to only have to come back down to have the x rays done to go back up stairs

My daughter had a tooth break and she called and asked if they could help her. They told her sure…read moreand gave her an emergency appointment. Her boyfriend drove her all the way from MD to PA for the appointment. When the dentist saw her he asked if she had xrays! It broke! Of course she didn't have xrays! He told her he couldn't help her then and sent her on her way! It's a dental office with xray capabilities but he couldn't be bothered to xray her tooth? And if she needed an xray why didn't the lady she spoke to tell her that? Top it off that she used a putty for broken teeth and he made her take it off before telling her she apparently needed to bring an xray with her! It was an emergency appointment so how could she have gotten an xray BEFORE her appointment and from where? And what dental office refuses to repair a tooth without an xray and expect you to bring one with you? When she asked him if he could take an xray, he just turned around, told her he couldn't help her, and walked away. The trip was a 2 1/2 round trip to this place.

Wonderful dentists. Both Dr. Juan Carlos and Dr. Adriana are gentle and provide state of the art…read moredentistry. Their office is very nice, clean and professional . Their staff is very knowledgeable about insurance and are always very helpful. They have digital X-rays and a laser!!