Why did I ever stop buying jeans here? The price and fit is right. If you need short sizes, this is one business who often carry them in-store so us shorties aren't forced to order, wait for delivery, and then decide a certain cut doesn't suit us. The woman who assisted me was super helpful, kind, and patient. I tried on like 7 different styles and ended up purchasing four with their buy one get one half off sale. This location specifically had a large selection and great customer service at the time of my visit. read more

Located in Downtown Summerlin, there's good parking behind the store, but street parking for the store front. Upfront - I do love these jeans, and they are a good value when they're on sale. We were doing a return from online. The clerk was friendly, but there's a lot of standing around by the employees and we are always waiting in line when we are there. It's a bit harder to shop online for this store, because based on the type of pants, the sizes & lengths are so weird. Love them, but wish the sizing was a little more consistent. read more

It's painful to come to this location, I've been here twice this week with a different staff both times and both times everyone just seems so annoyed that customers exist. Girls come on.. smile, be friendly, treat people how you want to be treated, idk. Didn't even want to buy anything because of how awful the vibe was but the jeans were so cute.. wanted to try more things on but ended up putting them away because I didn't want to bother asking. read more

i don't usually do reviews for retail stores but i felt as if this one was necessary since it seems like the employees do not have a voice at this store. i came into shop on a monday around 4:30 and the manager at the time was Echo. i'm not sure if she was training but she spoke to more than one employ in a very condescending passive aggressive tone. almost as if she was talking down on them. she also addressed some problems with employees in the middle of the floor for all customers to hear. it made for a very uncomfortable shipping experience and i just wanted to get out of there as fast as i can. i hope someone higher up sees this and at least listens to the employees and their concerns if they have any. read more

Great customer service!!! Everyone was very well trained and had a smile! Need more variety. Tyvm!

the customer service here is terrible. store is a mess and the employees are just rude. they make you feel so uncomfortable to the point where you just leave instead of actually shop around. go to any other location or just online, not worth your time. read more

I've been here several times throughout the years and I've always had a positive experience. Today I came into get some baggy tee shirts and found some other great items. I was able to find 1 pair of denim jeans that fit right and a pair of cut off shorts that fit right even though it wasn't the wash I wanted-- but it was fine. I will say that some of the staff today was not all there with their customers service skills. I asked for a size down in the shorts, was told they didn't have the size. I leave the dressing room and thought I'd check the area where I got the shorts from and lo and behold-- there's my size. Not sure what happened but there was my size. The only thing is that it seems like their sizes were way off-- a 6 fit like an 8 and a 4 fit like a 2. I even compared them with each other and all the sizes that were marked 4 for example were all different widths in the waist. I'm not sure what's going on with AE manufacturing lately but they really got to pull it together. I'm giving AE 4 stars despite these discrepancies because I was still able to find items I needed that fit right. If you end up shopping here I highly recommend trying everything on before you buy. read more

1 Star - Staff appeared to follow COVID prevention measures per CDC guidelines: hand sanitizer offered at entrance, Fitting rooms open with sanitation measures followed, sanitation for before and after cashier counter use, all staff present wearing protective masks. 2 Star - Overall store cleanliness is excellent, all items organized and neat. 3 - CORDIAL AND FRIENDLY GREETING AND STAFF. Friendly greeting by Jackie at front door. Cordial and friendly greeting by in-store associate Haide. 4 - Excellent help. Received offer and assistance for help finding jeans by at least two in-store associates. We were able to purchase two great fitting jeans! 5 - Cashier/End of purchase experience also cordial, thank you! 10/10 Would recommend shopping at this American Eagle Outfitters in the Galleria Mall at Henderson, Nevada. read more

American Eagle - Women's Clothing Near Me - Las Vegas, Nevada

I'm not one to write reviews but today my husband and I were very happy to see the kindness from this location's employee, Stone. He was very kind and took care of my hubby and I to make sure my husband found a pair of jeans on sale that worked for him. We really appreciated his service and kindness to us a d he should be acknowledged for his work! Thank you Stone! read more

I'm disabled and was looking for a pair of jeans that would fit over a medical device that helps me walk; it's worn on my calf. I had looked at a different company and had a disappointing experience so I was very pleased to have the help from the staff as soon as I walked in. I was greeted immediately by Camilla and she helped me find some jeans to try on and then set me up with Annette to try on my pants. The handicap room was being used so as soon as it opened up she helped me move to the other room and brought me my cane that I forgot to grab. She then checked in on me and my mom and brought us other sizes and options to try on. When checking out there was a glitch in the system when using a gift card and credit card for the same transaction, it would have frustrated me if I were the one working but the women helped each other out and were professional. I was happy to have gotten what I was looking for and to have a great experience with the staff. read more

Used to love this place. Things have changed a lot since the pandemic. Last few times I've come here, the employees are just minding their own business. They just completely ignore you. Just a waste of time to come here. They don't even have much merchandise anyway. Better stick to shopping online. read more

Hector was so amazing and helpful! He made our shopping experience so easy. We loved him ! He deserves a raise !

Whenever I visit Downtown Summerlin, I usually stop by here looking for the best deals plus I usually find cool looking casual wear items. American Eagle brings me back to my High School days when Logos where big but with H&M, Uniqlo & Forever21 around. Millennials and Z generations are the game changers in the retail world. Lately, AEO have been adjusting their brand to reflect the fast fashion but they have been able to keep the all American outdoor/suburban appeal with smaller logos. The store is clean, organized and easy to navigate. Plus, the staff is friendly and helpful. Parking is never an issue and the store is easily accessible from a parking lot behind the store. It can get busy from time to time because it's located in a block with H&M and Forever21 and the popular Cream shop. 2017 Yelp Review #79 read more

I'm not a brand whore, and I have to admit, I cringe a little every time I walk into an American Eagle store. That unmistakable eagle or AE logo reminds me of pubescent high school teens vying to affirm their sense of self through name brand clothing. High school notions aside, I decided to visit American Eagle because I was on the hunt for a pair of cheap sunglasses. The glasses were going for around $15, but I didn't have any luck with a pair that fit my awkward face. My husband, however, found two plain shirts on clearance for a little over $7 (there was an additional 50% off clearance items going on at the time). With the military discount, the shirts came to $6 and some change! I have mixed feelings about the pesky eagle logo, but if he can get over it, maybe I can too. :P The store was clean and it was slow inside, traffic wise. I only seen one employee working, but she was nice. GOOD TO KNOW: A military discount is available. :) YELP 100 CHALLENGE 2015: #185 read more

Just went in with a friend of mine! Jayden was so sweet and attentive. She went above and beyond and helped us find jeans. She was honestly so amazing a good spirit and really gave a customer service experience that doesnt happen to often! read more

This store seems small and perhaps not fully stocked? It left me wanting more. I had $100 gc and walked out with nothing. I typically love AE, but was very disapointed with my visit to this location - and no aerie!? read more

Talk about excellent customer service!!! Joey is the absolute best. Went above and beyond. Highly recommend this location if you're looking for a great shopping experience!! read more

Normally I don't have to write reviews on companies about bad experiences when it comes to retail but today was by far the WORST customer experience I have ever had at this store!! My family lives by downtown summerlin and we are frequent customers. Cashier sb3932 was who we talked to and she was very rude and sarcastically laughed at us. As a customer who has worked in retail since the age of 15 this is very unprofessional. read more

Store is clean & organized. Shelves and racks were well stocked with merchandise, unlike other locations we've been to. Sales associates were very helpful & friendly. Hands down our new favorite AEO store! read more

First experience with American Eagle Outfitters. Staff not really friendly and no one even asked if we were finding everything ok, needed to try on or found everything ok upon check out. In fact there was one person waiting for the dressing room and us and the guy that opened the door didn't even address us, just kinda waved my son to the room. Hmmm really disappointed with how staff treats customers wanting to spend money in their store. If an employee is a representative of the company AE isn't a company I'll be happy doing biz with, though this might have just been a one off. The store wasn't busy at all either so no excuse for not engaging the customer with a little more effort than a wave or a forced how you guys doing or a xxxx will be right up. Too bad. read more

I need some new jeans ASAP. The staff was so extremely helpful in finding my perfect size and length. They were all super kind and it felt like they actually cared if I was able to find the jeans I wanted. I could not have asked for a better experience. This is the place to go for kind employees and wonderful customer service. read more

I purchased online and had Pick up at store location and unfortunately, chosen this branch for store pick up. The guy that brought out my online purchase was nice, friendly and seems knowledgeable about his job. But the girl who assisted me in the counter clearly needs more training. So I fitted the pick up online purchase and one of the items I need to change to a different sizing. I asked the girl in the counter that I need to change the size of one of my items. She said yes and started to process it. Never did she told me that it wasn't available in store and she had to order it online and have it shipped. Nope. Never explained. So my understanding was that they have it in store and will hand me the new size. She was having a hard time processing the exhange of size so she needed to ask twice the help of the other girl who doesn't seem to be happy helping her. And then when she looked into my account, she asked me "Do you still live in New York?" Because my address on my account is in NY. So I said not anymore and then she proceeded to ask my address in Vegas. All this time I though she was just updating my account profile in my AE account. Again she never explained that my item was not in stock on their store and she was ordering it online and will have it ship on my address! So after all the processing, she finished and left me in the counter. I thought she was just getting my item, because again she never said that they don't have it in stock and never mentioned she will just order it online for me. So I was standing there waiting. My bf who was waiting in the car went down already because it was taking so long. Then another girl approached me and asked if I still need help about something, so I said "nope I was justing for the other girl to get my stuff". Then that was the only time she mentioned they don't have it there and they ordered it online and will ship to my address. She also told me "that is why she was asking your address". The other girl asked me if I still live in my NY address and I said not anymore, so I thought we were just updating my account bec I moved in Vegas already. And if it was explained at the very beginning that the product was not there and it needs to be ordered online, then I will just do it by myself since my bf is waiting at the car. read more

I love this store. The staff is always SO helpful. The manager (I forget his name) is so friendly and kind. I do a lot of shopping online at AE so normally when I go into this store it is to make a return/ exchange or try on clothes and it is always a great experience. Thank you guys! read more

Bought some shorts and a lot of other things yesterday, the clothes are awesome! Only thing I have to say thought, I was waiting for one of the associates to finish fixing up the short table by the register which she did. I look at the table and all of the shorts are placed out of order, small sizes are last, shorts were mismatched. It took me forever to find anything that I wanted in my size because she carelessly "folded" and organized the short table. Reminder, I was the first person to look through the shorts after she "organized them". Since this whole covid-19 thing is happening, only a certain amount of people are allowed to be in the store at a time and this took me another 10 mins to find what I wanted in the shorts table just looking for SIZES. Trying to be courteous to the people waiting outside but this extended my stay in the store. But, I do have to say the one girl running the fitting rooms yesterday was AWESOME! She was so nice and quick! I forgot to ask for her name but she's definitely a great sales associate! read more

Honestly the best costumer service by Mercedes thank you for helping me out to find the right pieces... Thank you Joye for singing my birthday song read more

The store itself is very nice and has a great stock. However, the customer service is terrible. Chole "helped" me today and was very rude, did not smile at me once, and was slamming my return on the counter. Very unpleasant experience. I am always very patient and kinds towards those who work in retail because i've worked in it myself. She is just an employee who does not want to be there and looks miserable. Probably because she is. read more

Today I bought 4 items with the help of "Jean expert" Jasmyne. She was on top of her stuff! Very personable, knowledgeable, and helpful. I was originally going to buy 2 items but with her help I purchased more. I could hear her helping another customer and she waited to give her input on the customers Jean choice. I could hear that the customer was very satisfied with Jas as well. Great job girlie! Give her a promotion or raise (or both)! read more

This location lost a couple stars due to lack of customer service. So I was waiting in line , behind a gentleman that was already at the register and there was only one cashier at that time. So I'm waiting and waiting and another cashier/sales associate comes to help with the line. She calls me up but there was another customer waiting on the other side who was before me and looked like she didn't know where the line was either. Anyways I told her to go first thinking I would be next since clearly I was . Two other customers come and wait behind the girl while I'm still waiting behind the guy. So Abigail the cashier/sales associate did not mention there was two lines and saw the gentleman before me had a lot of items she ends up helping the other two girls. And when Abigail was done she finally helps me and when I was trying to ask her a question she cut me off not once but twice. So overall costumer service here sucks!!! And waiting in line for a long time also sucks!! I was not happy at all!!! read more