I never write reviews but I am going to for this one. If I could give this review 0 stars I would. This is by far the worst customer service experience, and experience overall that I have ever had. I had received a gift card from my 14 year old younger brother for $60, and when I went to go use it at this store, the person working at the cashier, (her name is Hailey) was rude from the start. She didn't smile and when I gave her my gift card she said there was only 12 cents on it. I told her that was not possible as the gift card had been with us since it was purchased a week earlier and we had made absolutely no purchases on it. She made calls and through the whole process when I would say thank you for your help, she would ignore me and was very rude. Finally she gave over the gift card and said that it was our problem to deal with and that she couldn't help us. We told her that it shouldn't be our problem because we had the card with the PIN number still unscratched and the proof of purchase with receipt. Hailey, the cashier, told us that she can't handle us anymore to her coworker and that she didn't like the way we were talking to her, rolled her eyes, threw our gift card to her coworker, Ellen, and walked out. We were relieved that we received a new worker and that she might be better, but without any respect to us as the customer, she said, "I will not serve you if you will act that way towards my coworker". We were absolutely stunned at this terrible customer service, as this is the worst experience we have ever encountered. We walked out of the store, cheated of our $60, without no help, or without any proper customer service. I am absolutely disgusted and disappointed with AE and will no longer be shopping here. Ellen and Hailey from this AE store in the Eden Praire Center were absolutely terrible, and should be punished for their horrible customer service and how they treated us. It's very sad that a company would cheat a 14 year old boy who saved his money all year to buy his sister a gift card, and there was no help in return of this situation. Very, very disappointing especially when we have the orignal receipt and gift card and every type of proof of purchase of the gift card. I am not only disappointed that we lost $60, but almost more disappointed in the customer service we received from Ellen and Hailey. read more