Jensen was a customer representative in the footwear area and he was a very intelligent young man…read more Very attentive and looked up and handed me every type of shoe or size that I needed and I mean I went through like 15 or 20 different shoes and sizes and he stayed positive and helped me out the whole time if there was more young people like this as customer the world be a better place.

Tried to return some shoes I ordered online & received yesterday. They were the wrong size & I…read moreneeded to get a smaller size. While looking at the other shoes I left the ones to return at the cash register. In that time the manager, Sam thought he would take it upon himself to "scrub" my shoes clean because they looked like they had been worn. Due to this he then informed me my only option was to exchange the shoes for another size and pay the difference. (He let me know this part but never told me the shoes were 'dirty' or that he 'scrubbed' them.) My daughter ended up not liking the fit of the smaller size so I went up to the front to return all together or even for a giftcard to order some online since this store basically has no youth basketball shoe section with any ankle support. While upfront I was expected to know they were dirty (even though they have no evidence of wear other than no paper inside the box it was shipped in.) When I was confused because this wasn't communicated to be by Sam by the shoe section, he came up to explain it further. And by explain I mean he spoke like I was a child and not a grown woman needing to return shoes so I could buy MORE shoes from this company. He proceeded to show me the evidence they had been worn & the wet spot from where he took them and scrubbed them to 'do me a favor'- which I gave no permission for. In the end I was told there was nothing he could do and that I could leave with the too big shoes or buy more expensive ones and pay the difference. I will never be shopping at this location or any other location. The professionalism and manner in which this was handled & how I was treated was embarrassing for this store. Looking at the shoes with a flashlight & outside you can see a very small area that if you angle the shoe just right you can see it. And honestly who knows if it was there before hand or done when Sam was handling my shoes & cleaning them. All very shady.

If I could give a zero I would. Foot locker in the Mall has a policy basically once you walk out…read morewith the shoes they will not give allow a return at all they'll give you a credit only. We got shoes for a gift put them on our feet to try them on walked around in a circle took them back off washed the bottom of the shoe to make sure it looked good and they refuse to return them. They don't carry the exact same ones in her size so we can't even go online and get what we really want. They know very well that we did not wear those shoes but that is how they make their money. You can never ever buy someone a gift at foot locker because if you got the wrong size they'll never be able to return them. There are so many other shoe stores stay away from foot locker. Champs is connected to them I'm not sure if they have the same policy I have never tried it but I would be weary. So very disappointed in a large corporation like this that doesn't allow returns.

Had a 20-30% off if ordered online. Asked for help with the online not working to give % off and we…read morewere told by 3 employees that's store policy we can't give you that discount. So we spent our $300 at Dicks sporting goods instead where staff was very helpful and got 20% discount.

A recent experience at the store was very disappointing because they failed to put proper pricing…read moreon products. I picked up an item that had an on sale sticker on the shelf below it. But when I went to pay for it, it rang up with the original price. I addressed that with the manager and he said that it was not his responsibility that some items not on sale, would get placed with the wrong sale item. I found him very disingenuous and failed to give any consideration for his customers. I asked the girl at the cash register to call up the manager and she said just go back and take a picture of it. When I got back there, I was ambushed by the general manager, who informed some things get moved and the price didn't apply to the product sitting above it. I believe that the general manager could use some training when it comes to his customers and not wait to ambush them at the location of the product. I consider this to be a bait and switch tactic. They were hoping the customer wouldn't notice the change in price at the register. Therefore, I would give them a very low rating and now I know why I don't do any business with them. Be careful when you buy something from Academy. If you don't watch them, they will steal your money at the register.

EI Sports has helped me with my baseball team uniforms for years. They have always been helpful,…read morequick, and have had great communicatio.

0 stars, this was one of the most frustrating experiences I have ever had. I had to purchase my…read moreson's school's sports equipment at this company, I had to pre-pay for everything, after weeks and weeks of asking when I will receive my merchandise, I could not get a firm date. The answer always was I will only deal with the coach, but they had my money. It took over 5 weeks to receive anything. They treated me so disrespectfully, they always acted like a victim. Terrible company, terrible product,

Had my first experience here yesterday. Bought a pair of shoes for my mom. My mom and I had the…read moremost pleasant experience. Customer service was amazing and thorough. Very detailed and kind. Prices were great. Color selection was great. Will definitely be returning in the near future. Any one looking to purchase new tennis shoes, please consider shopping at Ultimate Fit. I will recommend to everyone.

I'd also like to add that my most recent visit to buy some new Hokas (Sept. 2023) was equally…read morefantastic. Kylie was the best!