Itasca Bank took over about $80 from me over a year and then closed my account without warning…read more Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn't spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn't because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was "only $13" in the account if they were to reverse some of the fees. She said it was because it was "past 90 days" but also that my "account had a negative balance" and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn't even do that. I'd give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn't matter. TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve

I have been using Itasca Bank for about five years. For business and personal and they have gone…read moreabove and beyond for every need I have had. Thank you ! Special thanks to Cathy Brewer which is retiring this month!

The service you receive from Time Bank employees is outstanding. Requests that take weeks from some…read morelarge banks. Are answered in one phone call at Time bank. During the Covid shut downs I was trying to sucure a PPP loan for my business, and was given the run around by other banks. Time Bank worked with me and I was able to secure the loan in days. I would never consider banking anywhere else.

Park Ridge Community Bank been working with me and my team for commercial lending on projects in KY…read moreand IL now for over three years. They have been excellent partners and always go out of their way to provide good service. On the three deals we've done with them, financing has never been an issue -- even in situations where the deal came down to the final few days for us to gather banking requirements. Would highly recommend PRCB for commercial lending!!

I would NOT recommend anyone to bank at Village Bank and Trust. The staff are very rude,…read moreunprofessional and hostile. Clearly, if this how the staff conduct themselves, then it just proves the management is the same. The teller are always clues about so many bank related topics, types of currency, bills, coins and accounts. A few tellers have said things like; I aint gonna do dhat.. or Na uh, noo! One of their teller couldn't even pronounce standard word, verbiage. Yes, that is an actually quote. I have been in the banking industry for 35 years and I have seen such a decline in the employees, lack of education and caliber, experience in banking or with the public, broken English. Not good at all.

This is literally the most inept financial institution alive. total lack of website functionality,…read moretech support is completely worthless..WORTHLESS. Yelp really needs to provide an option for zero stars or better yet negative stars. I am finally at my whits end. Closing my personal checking, personal savings, business banking and all my kids super saver accounts. Feels good to finally say that.

Been with the Wintrust network of banks for a few years now. I started in Chicago with Wintrust and…read morethen floated my accounts over to Palatine Bank & Trust. This isn't really the banks fault as much as it's a corporate issue / computer structure issue. Whenever I want to transact business inside I have to get Northshore Bank paperwork filled out. It adds on a minute or two of bureaucracy. I could open new and local accounts but it's a very hard task to do with direct deposit from the government. Changing government direct deposit is beyond a headache and beyond bureaucracy clogged. So I just keep using my accounts as extended network. The bankers at PB&T don't care. The PB&T bankers are some of the best people in the community. They are an always welcoming and friendly staff and always engage in the community, even if that engagement is something as simple as letting someone with anxieties about the COVID pandemic talk it out for a few minutes over the bureaucracy of a transaction. There's banks I've been to that have personnel who are cold, unwilling to talk and just want to get business done and shove the next person up to the window. There's banks that have gotten so impersonal that you walk in stick your card in a reader punch your PIN and then the "teller" gives you your money or deposits things. I won't mention the competitor name but they're a national big box bank and frankly I feel like ALL of the big box banks have gotten to a point of fully objectifying clients and treating them like nothing more than walking bags of money to transact with. PB&T some of the bankers recognize me when I walk in and greet me, other times I meet a new banker and make a new connection. But those connections only become stronger. PB&T is truly a bank that makes every effort to connect with clients, support them and overall be a friend to the client rather than just a bank. I can't say this about any other bank, historically Harris Bank pre merger had this kind of connection but since the merge they too have gone to big box bank psychology. There are few banks in the world that a person can comfortably say one of my friends happens to be my bank branch. This is one of them. I strongly recommend you move to PB&T if you are banking elsewhere. Not only is PB&T a truly client oriented bank but the entire Wintrust network puts the client first. I had an overdraft happen, I fixed it the same day and they didn't charge me a dime. I had an overdraft happen at my previous bank fixed it the same day and still got charged $45 AND got told I couldn't get a reversal done even though I fixed it the day of the overdraft. I could go on and on with reasons for you to bank with PB&T but I think the best way for you to see the bank in action is to drop in and see for yourself.

I have been a customer at this bank for at least 15 years. The personal service is the best.read more