UPDATE : The Branch manager reached out and immediately got…read morethe situation resolved. She was apologetic, empathetic and quickly took care of the error. She also said she spoke with the staff and let them know what to do in the future. I'm so appreciative of her. I feel she went above and beyond and should be recognized for that. Original review: There's a teller who is super nice, I wish I knew her name because she deserves 5 stars...her supervisor has no idea what a smile is or how greet customers. My main issues is the ATM. The first time I tried to use it, it wouldn't take my card. The second time it took my Check but said there was an error and that my check wasn't deposited. That happened on Saturday, I went in today only to be told to wait until tomorrow to see what happens. If it doesn't post then THURSDAY they will get the checks from the ATM. That means it won't clear till AFTER the holiday weekend. Also, I have tried to use the ATM inside the bank after hours but my card didn't work on the door. I've also tried trying to deposit my check online only to have an error message occur. It's not convenient to go to the bank only during business hours. Perhaps this isn't the right bank for my money.

D*****, almost 89 years old, was in need of having a document notarized for an Apostle Certificate…read moreto be completed. This is a document that is needed by attorneys in another country and the court system there so as to expedite the matter due to D*****'s advanced age. An Apostille is a legalization of a document for international use. For some reason, every staff member I interacted with at this bank seemed to be clueless as to how to properly complete a Notary for an Apostille certification. September 17th, I brought D***** to the bank to get a document notarized. D***** is medically certified as disabled. It is a challenge for her to walk and keep her balance. Coming to the bank is very difficult for her. Ms. Angela Bentley, called us over to her desk. I explained our needs to her and she gave me the standard stamp. Having needed an Apostille certificate before some time ago, I thought there was more that needed to be done but Ms. Bentley assured me that was all she could do and it was fine. I must say that she was positively unfriendly. I felt like we were encroaching on her time. September 26th, I was able to use a day off from work to travel 14 miles to the Secretary of State building in downtown Chicago. At 9:30 A.M. this trip takes over an hour. I paid $20 for parking and walked to my destination. Upon producing my document to get certified, I was told that it was not notarized correctly. The person there showed me an example of the proper stamp the Notary should have for this process. She also gave me an instruction sheet for the Notary on how to properly Notarize the document. That same morning I drove back to the bank in Skokie and this time I spoke with Ms. Mi K. Balderas. It turns out she is the Vice President of this branch. I explained the situation to her and told her that the Notary had been done incorrectly and I had told Ms. Bentley this was the case but she was dismissive of that. Ms. Balderas became quite condescending and began talking down to me about how it was done properly and the document should have already had the stamp printed on it from the attorney. The instructions from the IL Secretary of State clearly stated the Notary should stamp it but could also hand write the necessary stamp in question as well. She merely glanced at the paper and simply told me I needed to get the stamp elsewhere and bring it in with the stamp. I left and went to my own Chase Bank right down the street. The Notary there knew exactly what I needed. He produced the proper stamp for me and stamped the document, but of course he could not Notarize it because D***** was not present with me. Now that I had the document properly stamped, it needed to be filled out and Notarized again so I returned to Northshore Community Bank and Trust for the third time. There I again met with Ms. Balderas and told her that I now had the proper stamp on the document and could Ms. Bentley redo the notarization. She then notified me that Ms. Bentley was on vacation. She could notarize it for me but I would again have to bring 88 year old D***** back to the bank. So I managed to completely waste a day off from my job. October 1st I brought D***** back to the bank with the document, which now had the proper empty stamp from a different Notary, to get it notarized again. This was my fourth trip. Ms. Balderas was once again the person I dealt with. Ms. Balderas spent some time asking for D*****'s identification, examining it very carefully, and checking her computer for something at a very slow, methodical pace. She finally produced her Notary stamp and notarized the document for D***** and filled out the information on the stamp that she didn't seem to be aware existed before meeting me. October 5th, I used another day off from work, another 14 miles traveled, another hour spent in traffic, another $20 for parking. Upon producing my document to get certified, I was told that it was AGAIN not notarized correctly. Ms. Balderas had put her own name on the line where she should have written D*****'s full name. Can you possibly imagine how I felt at that moment? How can so many people at this bank be that incompetent with such a simple task? I decided it was in my best interest not to return to the bank that day. October 8th I brought disabled 88 year old D***** back to the bank for the THIRD TIME, my fifth visit, to get this notary completed properly. We finally sat with Ms. Hooda. I explained to her, step by step, what to do and what not to do. She notarized it properly and we left. This should have been a simple task. After five trips to the bank, over three hours in traffic traveling to downtown Chicago and back twice, and $40 in parking fees, this task has still not been fully resolved. I can only lay blame on the people I dealt with at Northshore Community Bank and Trust, Ms. Bentley and especially Ms. Balderas. The immense inconvenience and waste of time and money that we endured is inexcusable.

This location moved. I wish I had realized before I drove here. Now which location is closest?…read moreDowntown Skokie or Touhy Avenue?

I rarely take time to actually write and post a review, but wanted to notify others to avoid this…read morebank at all costs. If it was possible to give 0 stars, I would. Was trying to get myself added to my elderly fathers account as a co-signer, went in earlier in the week to make an appointment in person, confirm what was needed. All parties on our account showed up and were present at the scheduled appointment time of 9am, and when we walked in, they stone walled us. Said they couldn't find our appointment. Even though it was made by them two days prior. Absolutely no respect for peoples time, no semblance of process or professionalism. My 8 year old has better manners than the employees in this place. When we explained our problem, Marina just kept staring at us with a blank stare. I felt like I was in the twilight zone. Do your banking literally anywhere else. You have no chance at success with trying to interact with these hostile employees.

Their Promos are BS. Don't bother with any of them…read more Customer service sucks: they read from a script, and can't add anything to the script. They can't explain their own policies. Not worth the hassle. Closing account ASAP.

No complaints here. There are two teller windows, with bulletproof glass to keep you safe. But it's…read morereally for the teller, so I guess I don't feel safe. But at least the money safe. Never had any issue, except the drive-through ATMs sometimes are not working, so I have to go in. Not really an issue as the line isn't so bad inside

Horrible. Customer service is horrible. I recommend you people Never use Huntington Bank !!!!!…read more When you are pregnant you look tried There are ignore you rude to you !!!! You couldn't ask any questions for dealer!!!! Dealer don't wanna do anything. Even you couldn't ask to know her name. If you ask she said I don't have to tell you!!!!!! There is everybody same look at YOU are poor!!!! We don't have customer service !!!!!!

I have nothing but positive words to say about this bank. Saad has been always pleasant and very…read morehelpful with all of my banking needs

warning beware So I Had someone hack my account on Zelle…read morethey took 1000.00 out of my account. I filed a dispute with the resolution center, and they gave me my funds back to only reverse their decision two weeks later. I called the resolution center only to find out that their decision was final. I can't believe that my money isn't safe in a bank. Don't use this bank!!!

The transition from MB to 5/3 has been a nightmare! I have been a customer of this bank for 35…read moreyears from it's transition from First National Bank of Morton Grove to MB. That transition was seamless. Since the changeover to 5/3 in the beginning of May, I first had trouble getting the internet banking going. I have since had my account hacked. The customer service rep told me that there was a lot of that going on and I was the 7th or 8th person she had to deal with. It took 45 minutes for her to issue me an ATM card (as I no longer wanted a debit card from 5/3). We tested the debit card to make sure it worked and it did. When I tried to sign in to the system today (Sunday) it said my account was locked due to too many incorrect password attempts. There is no way to contact them, so I have no access to my money. I must conclude they do not want my business and doing things a "fifth third better" is just so much talk.

Great service at this location each time I've been here. It's never packed and you can get help…read morefairly quickly. Def a recommended location.

Really great location to drop by for banking. Free parking, short lines, and most importantly:…read moreexcellent customer service. This time it was a professional named Aman who addressed my elderly dad respectfully (formal "Mr. (Surname)" and listened attentively to his requests, and cheerfully responded. She was exemplary in warmth and service. Our time in the bank was brief and effective. Signage about change in hours was clearly posted. Thanks for the great experience, Chase.

My grandson has a Rep Payee account and the social security check is deposited a day or two after…read morethe monthly end date. These accounts are not supposed to have fees since it is direct deposit however I now have to call every month since this keeps happening. The call is routed to a call center in India so after entering your info they still ask every question. Still better than 5/3 where the woman set up a regular savings and insisted it was a rep payee which I said was not the same, which soc sec refused twice. Not worth the hassle to fight the nonsense $7 fee almost every month now.

As a student, saving is kinda hard and you fall in a loophole and start losing money and don't know…read morehow to fix it. Thanks to the branch manager Asad, I learned new things about how to not lose money and learned new ways to save. Thank you SO much!

I'm not a BoA customer but I was nearby and dropped in just to break a $100 bill. The staffer by…read morethe entrance was welcoming (as per her job definition haha) as was the teller. The branch is quite open, tall ceiling'd, and airy and it's an elegant building both inside and outside. It was quiet inside with only one other customer and maybe 3 staffers sitting at their desks. They have a great and very visible corner location and plenty of parking and the usual ATM drive-ups. I can't speak to their regular banking services but I enjoyed my short visit here.

Been banking here a long time. Back in the day this use to LaSalle Bank. We had our mortgage…read morethrough LaSalle Bank. At some point they were sold to Bank of America. Bank of America then sold our mortgage to yet another company. We've had a series of terrible encounters & a total lack of service w/this bank until April Fools 2023. My wife had some fraudulent activities & after countless calls to BOA & being put on hold on 03/31/23 or downright disconnections after being on hold for up to 45 minutes on 2 separate occasions. This prompted us to go directly to the bank to talk to a banker. Jacob Powell was very helpful in assisting her & calling the fraud department. Evidently someone had convinced my wife that there was fraudulent activity on her credit card and was able to obtain quite a bit of personal information. We spent half a day going to 3 banks & freezing all 3 credit services/. (Equifax, Experian & Trans Union) hopefully this will prevent fraudulent activity on her accounts. Jacob was very helpful in assisting us w/our BOA accounts. We have our joint account there & she has a joint account for her and her mentally challenged brother. She is the POA for his health & finance. We had to freeze the accounts to prevent any fraudulent activity.

I must commend PFCU for their always professional and courteous customer service despite my never…read moreknowing my account number and my sometimes outlandish requests-- 20 gift cards with varying amounts, $70 in singles for a make it rain toy, etc. -- always efficient. Thank you for counting out the singles in front of me -- what if it was $100? -- and never losing count. Thanks for taking care of my money and keep up the good work!

Partnership in Morton Grove always nice and courteous to us…read more Never had a problem there.