Worst experience. Hour wait after your appointment. The another hour while you're in the back in the chair waiting.

Past few days was at home with chills and fever then sore throat. Although chills lasted a day the sore throat stayed. Today day 3 decided to go to Urgent Care to be seen. I looked online no wait times and put in for 11:10 appointment. - I waited til 12:30 to be seen - Someone who came in as a walk in was seen before me with an appointment! - I got in room and my concerns were a rushed questionnaire NOT a conversation Once seen everything came back negative. But did another test to be on safe side. I told them I'm deadly allergic to ibuprofen and what does the Nurse Practitioner recommend is that and gargle with salt water such a waste of 2.5 hrs of my day! I next day did a virtual visit with my actual doctor who confirmed hand foot and mouth NOT strep! Said the unguent care should've caught it right away! read more

Just read the rest of the reviews. I came here explaining I've had the worst sore throat of my life, likely the new Nimbus covid variant which feels like you're swallowing razor blades, and the doctor saw me in maybe 3 minutes and prescribed me lozenges. I can't sleep or eat and he was dismissive and didn't care. Basically said "it's a virus dude you'll get better in 10-12 days". Would not recommend this place to anyone. Bad experience. read more

I walked in for treatment this past April and only waited 25 minutes to see the PA. She diagnosed my symptoms and called in a prescription to my pharmacy. I did not realize my pharmacy had updated hours and they were now closed on Sundays, so I called this location to ask for my prescription to be redirected and it was transferred within a few minutes to a nearby pharmacy that was open. They took excellent care of me. Thank you! read more

I repeat this is the worst afc ever. I walked in at 320pm and was told I couldn't be seen. The lady was like I'm leaving at 4pm today and I can't see you. There was 2 people sitting there. I asked to speak to the manager and they kept saying no. I have had issues here in the past and only by necessity did I need to go here today because the other location I goto was closed. I really don't like this location at all. read more

Surprised to find out from the physician that the location didn't have a lab or means to draw blood in order to determine my health issue. Would have been better off going to the ED. Waste of time and resources. read more

Quick to dismiss. Do not listen to patients. Appear bothered by having to interact with them. Poor specimen collection. Very poor bedside manner. Go work in pharma or insurance if you hate patients so much. Would give 0 stars if I could. read more

Says it closes at 8pm, but it was closed at 7pm. Same comment about the other urgent care places within a mile. Why have 5 if they all close at the same time? Dumb business model. read more

This was the second time I've gone to this place for an advertised service only to find they do not actually offer it. This time it was for a sports injury for which I needed an Xray. Surprise after seeing a nurse and a doc: they don't do Xrays there. I had to go to a different business, where I had a long wait, had to fill out forms all over again - and then learned the doc I'd seen at AFC was not certified for Medicare. A clerical error, but it meant I didn't get an Xray. The doc at AFC did give me a brace for my wrist. Previously I went to them for dehydration, which they listed as something they treat. No they don't. They referred me to the ER. I bought a lot of gatorade and went home. read more

Unfortunately, I'm not happy to say that I had the worst experience at this facility. What a shameful and disrespectful stuff. Moreover, there is no contact phone number, and they never respond the emails. After one hour and 38 minutes on the phone trying to get my testing results, the lady at the front desk didn't want to talk and hang out on me, Saying mam " you should check it online." I was supposed to get my results in less than 48 hours. Otherwise, I had to repeat the test, which until this day, they never gave me the results. This place had the most disrespectful and unprofessional people ruining this poor business. Andrea read more

I have no words. I called for a rapid Covid test and they rudely barked into the phone that they were closing early. I told them I was a minute away and a rapid Covid test takes 3 minutes. They told me no and hung up on me. No sympathy at all. DO NOT COME HERE. read more

The worst urgent care center ever. Had an appointment at 3 yesterday and came to a closed door with a sign - closed today to an emergency. there was nothing on their website to indicate that, and I was also getting automated text messages all along that my appointment is coming up and not to be late! Decided to come back today again, with no appointment, and I was there at 8. The doors were again locked with the sign from yesterday on it. Called them and finally got someone on the phone saying that they are opening at 8:30 today. The website still says 8. It is unacceptable and shameful to waste people's time like this. read more

Not sure why the haters. I came in for a bad cold that may have been the flu. Felt the entire staff was professional and took their time. Everything was clean and masks were provided for coughing and sneezing patients. The doctor was amazing and really took her time with me. Reviewed all my symptoms and tested me for the flu. (Negative thank goodness) I was given plenty of information and options for treatment. Love urgent care for prompt service and the fact it's so much cheaper than the ER. read more

Starting this review as I sit in the waiting room waiting for my husband. He reserved a time, (12:00), at about 10:30 this morning. He showed up at 12:00 to be told it was a 90 minute wait. He gets called to the back around 1:20. But now it's 30 minutes later, he's still back there, and he has yet to see the doctor. I know it's Saturday, but don't offer reservations you can't keep, don't call people back so they can sit there and wait, and don't misjudge your wait time. They also take your co-pay at the beginning so if you decide to leave and not keep waiting you have to get your money back. Now it's 2:00 and he's seen the doctor and got prescribed an antibiotic. Also, if you check the "not recommended" reviews, you'll find they're almost all bad (I'm guessing they're not recommended because they are the writers' only review, but they have a level of detail that suggests authenticity), so don't be fooled by the star rating. read more

About 3 months ago both of my children were sick with fever, cough and runny nose. Carolyn Bogal NP thoroughly evaluated us doing testing for Covid, flu, strep and RSV. She checked each one carefully for ear infections. She found my 2 year old had an ear infection and promptly prescribed antibiotics along with fluids and rest. At the end of our visit, NP Bogal gave each child a "prize" of stickers and adorable tiny stuffed animals delighting them both. She was reassuring, supportive and knowledgeable about how stressful it is for a mom caring for 2 sick kids with fevers. She told me if I had any more concerns , I was welcomed to call her or return for a recheck. read more

I really want to give them 5 stars. Nice, clean, professional, comparable prices for the non-insured, support staff was highly courteous and professional. My complaint to the administrator was rapidly and efficiently handled. A++ Physician was completely rude, inappropriate and unprofessional. He behaved like Dr House, insane to the point of what I can only assume is a poorly managed psychiatric disorder and clearly no genius. read more

Amazing!!! Made an online appointment for 315-even though it said no wait time I was just being cautious. Arrived at 245, filled out paperwork. Bella came very quickly, brought me into the office, took my vitals and was incredibly pleasant and fast! Dr. Aubrey came in and was wonderful! He diagnosed my issue, sent antibiotics to the pharmacy and I was in my car driving away by 320!! I cannot say enough good things about this office. I will definitely come back again! read more

This "Urgent" care is terrible. The lady sitting at the desk today told me I can't be seen because they are "very busy" with 2 people waiting in the lobby. The same lady a few months ago told me they don't do appointments, but then my wife called and made an appointment. I'll never go back there again. Go to Needham Care Well instead they actually care. read more

I went in for a covid antibody test and the nurse messed up so badly I've had this bruise for days. Can't believe in the middle of a pandemic I cannot even go to an urgent care to get this test safely. My arm hurts so badly read more

AFC Urgent Care Dedham - Urgent Care Near Me - Dedham, Massachusetts

No need to talk about my illness. I know about the nursing shortage and I am very happy to know that we have resources know to avoid sitting in an ER for 3- 4 hrs. To the point I met a wonderful Nurse Practioner named Catherine Bogal. My wait wasn't long and she didn't rush me. She was very thorough and explained what I was supposed to do and how to take the medications that she was ordering. When I left the facility I felt so secure that I had been taken care of and would hopefully be better soon. If you want excellent care please make sure Catherine is there if you can, I wouldn't want to see anyone else. read more

My wife and I have both been treated here. Our experience every time has been reasonable waits to be seen, pleasant and competent office staff, and professional medical staff. My wife had to have blood drawn, and she was particularly impressed at how well the ​process went. She has had to have professional phlebotomists draw her blood in the hospital but the lady at AFC was able to draw her blood painlessly and on the first time. There is a closer urgent care facility, but we have been quite satisfied with AFC Urgent Care Dedham. read more

I now understand why this urgent care has such low reviews. We specifically chose it because there was an X-ray machine (suspected broken finger) but either the X-ray was down, there was no tech on staff, or both. We then waited an HOUR to be seen by a doctor who didn't introduce herself or ask for our names, wore a cloth mask, and eventually wrote a prescription for an X-ray down the street. What a waste. read more

I went there on a Friday evening and the atmosphere was very unprofessional. I'm a Medical Assistant myself therefore I was surprised to see how the receptionist and Medical Assistant behaved. The Doctor was very nice and informative but the rest of the staff did not make my experience that great. read more

The worst front desk receptionist that was so abrasive she scared my 11 year old son who was there for a Covid test for school. As if this time isn't scary enough for kids living through Covid, the staff made it so much worse. read more

I visited this facility for a COVID-19 antibody test, and was appalled by the rude behavior of the front desk receptionist. When I explained my reason for the visit, she immediately stated with an attitude that ten people were ahead of me, even though the website indicated a wait time of zero minutes and also clearly stated than an appointment was not necessary. I was told that I could return several hours later, which obviously was an inconvenience to me. When I returned, the same rude girl brought me into a room to wait for at least 20 minutes. Just when I was about to give up, she came in and asked me for my credit card for the insurance copay (why didn't she do that first thing??). More waiting. Finally, a young girl comes in to draw the blood, who was clearly inexperienced. After she pricked my arm and told me that she was unable to obtain any blood, I started feeling queasy and thought of walking out (I am not good with blood tests). After reading the paperwork regarding the test, I was also concerned about its limitations. Unfortunately she could not answer my questions, so the doctor come in. The doctor was very nice and took the time to address my concerns about the possibility of receiving a false positive result due to a potential response from non-covid 19 virus strains that I might have immunity to. He said they had a phlebotomist who was more senior, so I agreed to have her draw my blood instead. She was great. One last note regarding my experience--when the rude front desk girl was asked whether the test was completely specific to covid-19 virus, she insisted that it was. Turns out she is wrong and is just one of those people who pretends to know things when they actually really don't. read more

The wait time was ridiculous and the white older lady at the front desk makes you feel the farthest from welcome, she's dry, doesn't even say hello just "What's up what can i do for you" with the most unemotionless face i've ever seen. The doctor and nurses were great and helped me out with my strep throat, which is why I gave them 3 stars, but the front desk and waiting time needs to be fixed. I even asked the last if she could run my insurance just to make sure and all she said was "No." as she looked at me with the most blank stare in history, no explanation no thing, I walked back to seat in confusion. They need someone happy to be working and that makes patients feel welcome. read more

Went for a visit today. Told potentially an hour and a half wait (wasn't), but waiting room clean and pleasant, not a bad wait at all. ALL staff very pleasant and knowledgeable. Highly recommend. read more

The fact that I have a black bruise on the back of my hand thanks to a totally incompetent tech is hugely inflancing this review .... I went in for a COVID-19 antibody test, which made total sense given that I had (unknowingly) cared for two people with COVID 19 . The first tech was so totally incompetent it was mind blowing. Could not find a vein, tried to find one on my hand, tortured me, failed, gave up, found another tech. Who did it PERFECTLY -- first try. And marveled at the fact that tech #1 had so much trouble. So now I have a sore, black bruise on the top of my hand, and a bad opinion of an Urgent Care facility which is probably just fine . Everyone else seemed great -- but not if the first in line is incompetent ! read more

Outstanding care! I visited yesterday for upper respiratory/bronchitis issues. All of the staff I encountered were kind and caring. From Siobhan at the front desk, to the medical assistant and Dr Aubrey, the staff were professional and helpful. I was seen promptly with a short wait. Dr Aubrey was able to diagnose my condition and provide recommendations for treatment and I was on my way within 1 hour. Will definitely return if needed. Excellent clinical care by very nice people! read more

Avoid if possible. I have been to this location twice. The person who did the intake most recently made zero eye contact with me during the intake. In fact she was inputting information from another patient while asking me the basics of why I was there. When I brought this to her attention she said at least I am not ignoring you. I sat down and another staff member yelled across the room what was the date of birth of the patient. So much for patient privacy. On the intake paper I wrote the skin on his right thumb was problematic. When the PA came in, she said how is his leg? When I showed concern that she was way off in terms of the nature why we were there she said she does not read the paper that people fill out and she said that I was being rude in my response to her. You may get the prescription you need here or medical care that you need on a weekend but everyone deserves better treatment than what you will get here. If it was just a little bad I would overlook it but it was so bad that it ruined the whole visit. read more

Went there recently more than an hour before closing and was told " we stopped accepting patients 1/2 hour ago." This after I told her I might have glue in my eye. Which she responded with " we wouldn't know what to do anyway " TERRIBLE SERVICE read more

I wanted to leave a review to alter all the bad ones cause this place was amazinnngggg! Dr Aubrey is the man! Not only did they get me in and out in 15 minutes (literally), they gave me the tetanus booster I needed no questions asked AND he gave me an antibiotic to prevent a potential infection so I wouldn't have to come back. Both nurses were amazing as well. The nurse who gave me the shot even asked me what arm I would like it in and cared about my tattoos and marking them with a potential bruise! from the injection site!! Amazing staff, Amazing doctor, amazing experience. read more

I went there for a COVID test and they kept telling not now we are busy or doctor is not here. Going to this place is just west of time.

The receptionist had patients phone calls on speakerphone while I was in a room waiting to be seen. She went through patients personal information over the phone which everyone could hear. Certainly not the privacy I would expect!! Definitely won't be back and will not recommend. read more

I was cautious going into this facility because of all the nasty reviews I saw, some that were rather recent. I decided to go in and have my own experience about it after some symptoms came up. Receptionist was rather brash and not what I would call friendly, but she took care of my papers and let me know what I would be charged for the visit before charging my card (that should be standard, but I saw some people got blind sided. But this was just a consultation really, no labs or tests). Dr. Aubrey was very professional and took the time to answer all of my questions and didn't make me feel rushed at all. He helped me fill a prescription I was low on from another doc, and got me what I needed for an infection. Comfortable bedside manner in discussing women's health. I will go here again, but know what to expect from the desk. read more

I'm so glad this place exists! I was so sick yesterday (Saturday of a long weekend). I was in and out in less than hour - no appointment needed - and have been started on antibiotics! I will follow up with my primary care but this place was great. The front desk staff was friendly, the facility clean and quite impressive, the doctor was thorough and had a great bedside manner. read more

Exactly what I needed. My insurance covers urgent care for only $10/visit and I couldn't get an appointment with my primary care doctor. I had a bad flu/cold/who knows what for a week. Came to Doctors Express, waited for only about five minutes, then was seen. Everyone was friendly. Dr. Schoen was clear and explained everything. They were even able to take and read X-rays in a few minutes to make sure it wasn't something more serious. Walked out in under an hour with a needed prescription and some good advice. read more

I walked in this evening about 10 minutes before they closed. I could not believe how kind the staff was. Paperwork was easy to fill out.. Dr. Lee was wonderful, he gave me prescriptions and while I was waiting I called my pharmacy to see if they were still open. They weren't, so I asked them too please send to cCVS which they did even though I could see they were ready To go home. This was my second visit. Great experiences. read more

Tried to sign up for a rapid Covid test online. It said wait time 12-27 mins for walk in, and they weren't taking appointments anymore. I called at least 6 times to verify they were doing rapid testing, but got sent to a full voice mailbox each time. I left work to drive there on my lunch break, and the receptionist told me that they only do the first 20 walk ins and after that I had to make an appointment (which I couldn't do, remember?). Big waste of time. Also told her no one was answering the phones. She said "oh yeah we try to answer the phones when we can but it's been crazy". There was one other person there in front of me... read more

I wish I can give this HORRIBLE place negative stars!!!!!!!! The communication is a mess!! I went there to take a lab test and got some strange reason after A WEEK of waiting for it I call their asses only to hear that there are no results for me. What type of shit is that? I was literally better off going to my ACTUAL PCP. I hate this place so much. A bunch of dummies work there read more