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    Pegels Janice MD

    1.0 (1 review)

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    9 years ago

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    Carbon Health Urgent Care Dedham

    Carbon Health Urgent Care Dedham

    2.6(11 reviews)
    0.3 mi

    This business does not have a functional system for communicating with patients…read more I needed to find out the wait time in the Dedham, MA location. This was critical information in deciding where to take a kid who just broke their hand. I called the number listed -- (781) 746-7193, I followed the menu to the 'office front desk', I get sent to the main office and get someone who has no idea what's happening in the Dedham location. I got 'transferred' to the Dedham location and again it's the same number I called. This time I go with the 0 option, the only other possible option that might connect to someone who could help at the Dedham location. Again, I'm sent to the main office where no one has a clue about the wait time in the Dedham, MA location. Best I could get was the office number to the Dedham location. Guess what that was -- (781) 746-7193. Exactly the number I called. Completely dysfunctional communication. After wasting considerable time in an urgent situation to get information from this Urgent Care center, I still got no help.

    I am torn as to how I feel about Carbon Health @ Dedham. I was initially VERY pleased with my…read moreaccess to amazing care, then, when Dr Gordon, my, PCP, decided to resign, the care declined. Justin, Whitney & Heather's top notch care NEVER waivered. On 2/4/2024, I sent an application for a handicap placard to be completed by Dr Gordon. She signed it on 2/20/2024 but I wasn't told. I looked on my online profile and found it. I called Carbon Health @ Framingham and was sent the form. Unfortunately the doctor's page was dated 9/2023, so my application was rejected. I am on a cane, so, walking distances are not an option. Because of this error, I had to start the placard process all over. I now have a new PCP, Maxine D, who completed the form, and got it back to me THE NEXT DAY. I hope the Carbon Health transition helps bring things back to the care I initially received.

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    Pegels Janice MD - familydr - Updated July 2026

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