Went to my first appointment here. The pros. It was easy to get to. Off route 128, if you like the…read morehighway, and off route 135 - if you don't. I had no trouble finding it and the traffic wasn't bad on a weekend morning. When I went to register there was no line. I was quickly seen and had no trouble quickly getting my labs and tests. Parking was available. But... yes the check in woman rudely barked at me my name and date of birth to register. Do they measure them on time taken or something, they are always so... rushed? The doctor I saw really needs to work on her bedside manner. I feel she was trying to put me at ease but it came off dismissive and minimizing of my problem. I won't be back to her as I don't trust she will take the issue seriously. Why are you a doctor if you don't want to be bothered with medical problems? I will give Atrius credit... usually lately they have been sending around after visit survey's and I have been filling them out. I look forward to this one. It just seems like it is a larger problem within the profession of health care workers losing empathy once they are in the medical profession for too long. Also, I find Atrius sometimes has poor staff perhaps they don't get paid well.

Surgery on two cancerous areas. The card was of high…read morequality . The surgeon was known to me from a previous issue. So I have had 3-5 interactions with him and the staff. The surgeon Dr Comes highly recommended and lives up to that referral . However, all of the other staff and his surgical support system staff are supern

Poor communication, no quality care no nothing I was very disappointed then I wanted me to transfer…read morefrom one facility to another like I said I was very disappointed. They never contact my insurance until the last time. I was very disappointed.

Some of you may know, that I have been having issues with my spine- having pain, and numbness in my…read moreback and lower legs. (Probably from the many years of being out late and dancing wildly!) My neurologist told me I needed an injection and possibly surgery. If surgery was needed, I wanted to align my self with the best in the business- New England Baptist. I thought it was best to commend and recognize the NEB for their outstanding staff, professionalism, and overall attention to detail to their patents needs and care. I went in for a procedure- a lumbar epidural and I had immediate positive results! Truly amazing- I am blown away and I am relishing my near pain free body and I can't say enough positive things about Dr. Dana Zalkind and her nursing team. The nearly new facility, right off I-95 in Dedham, is squeaky clean, modern, and has all the modern technology. I hope that I do not have to return in the future, but if I do, I will know that I will be in fantastic hands and with very skilled professionals that care.

Do not come here as a walk in. We waited outside for 30 minutes before they opened. They are so…read moreinsanely disorganized with one lady literally YELLING at everyone wanting to understand their arbitrary check in process. I get that if you have an appointment you go in fist. That makes sense. But then don't take walk-ins if you can't accommodate people and can't give a waiting time. This woman was so unprofessional. I wouldn't recommend she work with anything living or breathing.

Every one I encountered tonight exuded professionalism, patience and top notch care in spite of the…read morelate hour, busy waiting room, and the fact that I have a medically complicated kid. The NP, Emma, was as knowledgeable and caring as anyone I have encountered- be it at Children's, Westwood Peds or anywhere else. Thank you to all of you!

I had great experience. Staffs were very friendly. My son had flue and went there, we did not had…read moreto wait too long and love how they handle. Facility was clean.. love it

They were very quick with checking in and very responsive. They listened what I was going to say…read morethrough which is very hard these time.

Believe the reviews, do not go here! They do not open on time, they're too busy watching social…read moremedia and gossiping to care about the patients, and their "diagnosis" is whatever is quicker to get you out their establishment. Came here because I had been having extreme chest pains, and they did an x ray after me having to ask for one. The woman was too busy trying to get me in and out she didn't care about the symptoms. She inquired about the medicine I already take, yet prescribed me something I could not take with my other meds. Whilst in my x ray, the x ray technician had me look at the images and told me I had a fractured rib, I go in the office and she tells me it's nothing and gave me ibuprofen. I completed the survey about my experience & then they unmitigated gall to follow up with this text. No accountability nor real concern

I was seen for barely ten minutes, and the provider ignored nearly all of the symptoms I reported…read more She attributed my severe pain to a "change in diet," when in reality I was dealing with a kidney stone. It is extremely concerning that a medical professional could not distinguish between a simple stomachache and the presentation of a kidney stone. On top of that, she told me she would prescribe medication for my nausea, yet no prescription was ever submitted, and there is no mention of it anywhere in my discharge paperwork. This level of oversight and dismissiveness is completely unacceptable. Side note: I've never posted a review in my life, but for this place, I genuinely feel compelled to.

These are truly professionals that have taken good care of me over the years. Pleased to tell…read moreothers.

Nice people but also, they are on island time. They also do not take things seriously like…read moreprescriptions. They make many errors here. Just be wary. And their "business manager" responses to Yelp reviews are no better than a bot, trust me. They tell you to reach out and when you do they won't reply so, don't waste your energy. If you try to call any of the Patient Relations numbers on their websites, they DO NOT ANSWER THE PHONE. They force you to leave a voicemail so they can screen whether or not you're worth a call back. IF YOU LIST A PHONE NUMBER, DON'T MAKE IT A MAILBOX ONLY. Answer the phone, don't treat humans like subhumans.

We went to the ER here. Definitely wrongly named. Should be called 'take all the time in the world…read moreroom'. They took 4 hours to have see my sister who was in horrible pain and give her a shot and a prescription which turned out to be useless. The doctor was decent. Everyone was else was either slow or rude. The person who checked us in was rude, our RN stood there and told us all about his ailments. Just all in all a crappy experience

The Emergency Department is the MOST INCOMPETENT bunch of fools I've ever seen. As I sit here…read morewaiting to see the doctor, every person in the corral (nurses station) appear to be doing everything but work. Unless the hospital has put the working tools on cell phones I could be wrong. We have been in the ER since 3PM yesterday and prescribed medications that I've been on for 20+ years have still not been administered. IMHO, Unless you are dead or dying, avoid this place.

I've always had a positive experience and helpful people. The only thing that is a little off…read moreputting is the valet service.

Had the extremely unfortunate experience of being transferred there as no beds BW. They were…read morestill horrible, their hospitalist that cared for me was just such an unhappy person. Looked up her resume: went to school in Mexico not US, why? Is that why she's angry every day, arrogant, rude? As can't get a real dr job? Can't get into a good practice or research hospital? Going to medical school in Mexico shows. You don't know what your doing. I was discharged, saw my pcp and readmitted to BW. Do everyone a favor? Go back to school, see a therapist, and quit your job because your terrible doing it. The NP and PAs were 1000x better. The nurses question your orders and treatment plan. Time to go. Shame on Faulkner for keeping her in staff. The next mistake might kill someone. But you don't care. You have plenty of insurance too pay it off and keep it out of news. My advice, when the nursing staff does not trust you, don't go there!!!

Care Quality and outstanding medical staff and care of patients. I felt like a person, not a piece…read moreof meat being dissected. Excellent bedside manner an attention to keeping me in touch with what had been done to me and the expected outcome and recovery time.

The best and fastest care I've ever received. Still shocked that it is a hospital with how fast I…read morewas brought back and seen by a doctor. Not saying it'll be like this for everyone as we all know every case is different but I went in on a Saturday afternoon and was seen by a nurse within 25 minutes, and a doctor within 35 minutes tops. the Entire staff was super nice as welcoming as well. We need to cherish this gem of an establishment.

Past few days was at home with chills and fever then sore throat. Although chills lasted a day the…read moresore throat stayed. Today day 3 decided to go to Urgent Care to be seen. I looked online no wait times and put in for 11:10 appointment. - I waited til 12:30 to be seen - Someone who came in as a walk in was seen before me with an appointment! - I got in room and my concerns were a rushed questionnaire NOT a conversation Once seen everything came back negative. But did another test to be on safe side. I told them I'm deadly allergic to ibuprofen and what does the Nurse Practitioner recommend is that and gargle with salt water such a waste of 2.5 hrs of my day! I next day did a virtual visit with my actual doctor who confirmed hand foot and mouth NOT strep! Said the unguent care should've caught it right away!

Worst experience. Hour wait after your appointment. The another hour while you're in the back in…read morethe chair waiting.