Could easily reach 5 star rating if they were more responsive. It is a small family run business but it does take a few tries and sometimes days got them to return calls. Although, you cannot beat the price. $3k less than the other 2 installers we had bid the pro read more

American Fence - 4' cedar fence - Fences & Gates Near Me - Madison, Wisconsin

I would not recommend American Fence to anyone. They had terrible communication and told us we were going to have the fence attached with screws then used nails. We got quotes for a 5ft cedar fence with inch gaps from 4 fence places, and asked all of them if they used metal posts and screwed boards on, so we'd get a great fence that lasts. Jim said they did (or we would have skipped him) and had a lower price than the other fence places that used metal posts and screws. We put down a deposit and don't hear anything for 2 months. Texts and emails took up to a week to get responses through the process. Then Jim showed up out of the blue to ask if they could start building tomorrow (we were waiting on a survey report, so no) So he said he'd come back next week. Next week, got a text at 7:20am that they'd be there in 10 minutes (luckily I woke up early that day!) The crew was great though, and finished the fence in 2 days, however used nails because they claimed screws would take too long and cost too much. I went out and added 2 screws per board in a couple hours for about $50. While doing this, I found about 10 boards that were missing at least one nail. I also found a large number of boards with nails that were overdriven, some driven straight through the board and not attaching them at all. One board had both bottom nails overdriven, so our dog could have pushed his way out. My dad (carpenter for 30 years) said it was pretty shoddy work and agreed with adding screws to actually secure it. I took down their sign on the fence so anyone has to ask me who did it and I can warn them. Overall, find somewhere else. Neighbors have said it looks really nice (and it does!) but I've warned them all to avoid American. Even if you have to pay a bit more, get a fence that will actually last from someone else. read more

American Fence - Missing nails, shoddy work - Fences & Gates Near Me - Madison, Wisconsin

See all

Jim and his team were great! I shopped 5 different places and Jim was the second least expensive. I decided to go with him over the cheapest because the materials were higher quality and they use metal posts instead of 4x4s and concrete. They also used ceder instead of pine. The fence came out great and I was pleasantly surprised how good it looked, especially the way they managed to follow the contour of the ground. Qualine was 83% more expensive Struck and Irwin was 38% more expensive Action was 33% more expensive In addition to getting a good value, I feel like they are really good and honest people. They were also right on schedule and cleaned up meticulously. I would highly recommend them. read more

Job: expand current fence with parts I already had Pro: decent price Cons: messy! They left chain link fence trimmings all around along with lots of cigarette butts. I filled up a 30 gal garbage bag with all the junk they left. The fenced in yard was suppose to be a safe place for the kids and dogs to play but it was a danger zone after they left. I would not recommend them to anyone read more

When I needed a fence, I called American. Jim came out, talked to me about various options, measured it up, sent me a quote promptly. When a client wanted a fence, I called American. Jim came out, talked about various options, measured it up, sent me a quote. Just good business. Straightforward, friendly, honest, on time, on budget. Zero sales pressure, totally customer-oriented. Next time I need a fence: Jim will come out, talk about various options, measure it up and promptly send a quote. What more could you ask for? read more

We had a fence installed by the company. After about 3 years gate and parts of the fence became uneven. We left multiple voicemails. After about 3 weeks of calling the brother of the company came out and said that he would fix the uneven spots that weekend. He had a couple of jobs in the neighborhood and would take care of it. Well that was August of 2018. He never came back! I have left multiple voicemails since then with no return calls. I hate leaving bad reviews for local businesses. I want them to strive. At the same time I want them to fix what they said they would fix. I was even going to have them change out the gate to a larger entrance. More money in there pocket. For three 3 years I gave them references. Should have realized the problem when they never returns calls. Please be careful using this company. read more

Called the place and apparently I need to have detailed measurements and specific requests prior to even having someone do a quote, but he kept saying "we won't do anything unless one of my guys can look at it." So I'm supposed to give detailed information on all of the measurements and exact specifications I want, but one of the installers needs to come look at it?" Yes, that was the point of me calling: Schedule someone to come down and give me a quote. I need someone to come look at the property to help me determine how much fence I need, what type matches the fence along the back of the property, and all the other details YOU CALL A FENCE COMPANY TO HELP YOU WITH. Why am I supposed to know all of the details on the phone when I need someone to come look at it? Long story short, the guy was a total ass on the phone. I'll go with a company that at least can be professional and provide good customer service. In this case, based on other quotes I've gotten, it was worth $2500 worth of business to at least not be a jerk. read more

If I could get a zero star review I would. Although this company was the cheapest for a quote, they've been the worst to deal with. No one actually answers the phone, so you always have to leave a voicemail. This last time, it took us two voicemails and one email to get someone to contact us back. They installed our fence last year and a good portion of boards cracked and bowed and they left huge gaps under our fence which we specifically stated multiple times not to because of our pets. The gaps are so big that he neighbors' dog can get his head under and is causing problems, so the worker told me to shoot the dog. I don't think a company can get more unprofessional than that. I'm in shock that he said that to me. I will never, ever recommend this company. I definitely should have paid more and gone with someone else. read more

Very happy with our new fence! They were great to work with & installed it very fast! Gave us the best price in town to boot! Highly recommended. read more

American fence came out and put up portion of a cedar fence on our property. Jim and his brother were great. Excellent service, great price, and quality work. Very happy with the work they have done. We will be bringing them back from the remainder of the fence we are planning on doing. Highly recommend. read more