Can't say enough good things about Discount Carpet Warehouse. Especially working with Scott Gooding…read morewas a pleasure. I was referred to them by a friend who is also in the industry, and he said they were much better than any big box store. Scott took time to understand that this job was for my cousin who has some challenges and kept working with him to make him part of the project. Costs were exceptionally reasonable and quality of product and installation was great. Thanks Scott and crew.

The first time in store, I was helped right away. I took some samples home. My husband and I went…read moreback to return samples and to talk to the original salesman that first helped me. He denied that I even talked to him. So my husband and I talked with another salesman and he was very nice. We took another sample home. I called a few days later and told him we were interested and what kind of price they could offer us. He said he'd call back--never did. A few days later, we went back to the store to return sample and to talk with someone. No one came out of the other room to help us. We just left the sample back where it belonged and left. Needless to say, we're never going back.

The team cares deeply about service and delivery, and they take the time to make sure the job is…read moredone right.

Found the perfect floor for my kitchen but when they installed it the color wasn't what I ordered…read more I picked out a dark color but there was only about 1/4 of the box that color. It looked like a bad patch work. Kenton did an awesome job putting the floor in and then took it up again. More tiles were ordered and we went through every one of them to get the dark ones. AJ installed the sorted color and my floor looks fantastic. They really do go the extra mile to get you the floor you want.

My 3rd time have a project need to be done with American Flooring and all I can tell is we are so…read morehappy to have them done our projects from carpet to vinyl planking. We had new carpet done for living room & our kids room last year and early this year . Vinyl planking is for our kitchen just yesterday. Just want to say thank you to Jeremy, Shayne, Ted and to all the contractors that did the projects for us. You guys are great and doing really good job. Highly recommend their products and service.

We are in the process of getting our house ready to sell. One of the things that had to happen…read morewas to get rid of the gross 20 year old "white" carpet. American Flooring was recommended to us by a friend who is a builder as having honest, and knowledgeable staff. We worked with Doug and Jeremy. Both were more than willing to answer questions but never tried any high pressure sales tactics. They always gave us time to search the store but were always available if needed. They even measure your home for free if you want even if you are self installing. Best of all the floor we bought was exactly what we wanted and looks fantastic.

We built a new house and per the builder had to use Williams Carpet. It was a bad experience right…read morefrom the start. The employee that helped us pick out flooring was very rude and almost acted like we were a bother. We bought dark wood flooring for the main level and it was expensive. 6 months after we were in the house the flooring started chipping and continued to get worse. It also has a haze that will not go away. I am a very clean OCD person and followed all the instructions for cleaning. We have never worn shoes in the house. It took multiple calls and close to 3 months to get in contact with someone at Williams. They sent a person out and their suggestion was to use an oil marker to fill in the areas. This was not satisfactory to us so we finally were able to get in contact with the owner. He replaced some of the boards but that was it. We now have $10,000 floor that looks terrible and we can't even get a return call. Also, the carpet is very cheaply made. We have Home Depot carpet also, it was 1/2 the price and double the quality. If you need flooring I HIGHLY suggest you go elsewhere.

I had a very bad experience with Williams carpet. The saleswoman was great but the installer and…read moremanagement was not. The carpet runner was installed crooked on the stairs initially. We called and they sent the owner's son out who suggested that it was an optical illusion and implied we were being nit picky. However he said that if we noted exactly what stairs needed to be adjusted and by how much he would fix it. They sent the same installer back out and he made it worse despite specific instructions! (See pics) We had other carpet stores come out and look and they were amazed at the horrible workmanship and couldn't believe it was left this way. We called them back out again and finally the owners son fixed it correctly (after explicit instructions from us). They offered no discount for our time or hassle. My husband had to take a whole day off of work to deal with their ineptitude. I would never go here again after this experience.

I'm highly satisfied the professionalism I recieved from Klotz Floors, Inc. I think that Mark was…read morevery personal and direct, and his recommendation for the kind of carpet for my apartment was better than what I originally had in mind. The two men who came to install the carpet did a wonderful job, and were friendly.

From the owner: Since 1979, providing the greater Lansing area with quality floors, cabinets and countertops.read more

I ordered carpet at Lowes and they hired this company to install…read more Pros: Very professional On time Polite workers Fast Quality work Cons: That they were not the installers Lowes sent out to my house in the past! David called prior to arriving, once here introduced himself and staff. Asked me what my expectations were.....and then told me what I could expect. Due to a prior floor installation by another company......he expressed concern on a trouble spot but was able to work around it and make it shine! He answered all my questions, was extremely careful of my freshly painted walls and cleaned up before they left. It was refreshing to see a company show care and pride in my home. I would use them again and plan on recommending them to others.

Run. Run. Run. Hired lowes to install my flooring and they subcontracted this company. They are…read moreabsolutely horrible! Please, take my advice and run as far and as fast from this company as possible! If I could upload pictures I would. If you want pictures find me on social media and I will gladly give them to you!