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    Hometown Floor and More

    2.0 (4 reviews)
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    Services - Hometown Floor and More

    Carpet installation

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    Williams Carpet

    Williams Carpet

    2.3
    (3 reviews)

    We built a new house and per the builder had to use Williams Carpet. It was a bad experience right…read morefrom the start. The employee that helped us pick out flooring was very rude and almost acted like we were a bother. We bought dark wood flooring for the main level and it was expensive. 6 months after we were in the house the flooring started chipping and continued to get worse. It also has a haze that will not go away. I am a very clean OCD person and followed all the instructions for cleaning. We have never worn shoes in the house. It took multiple calls and close to 3 months to get in contact with someone at Williams. They sent a person out and their suggestion was to use an oil marker to fill in the areas. This was not satisfactory to us so we finally were able to get in contact with the owner. He replaced some of the boards but that was it. We now have $10,000 floor that looks terrible and we can't even get a return call. Also, the carpet is very cheaply made. We have Home Depot carpet also, it was 1/2 the price and double the quality. If you need flooring I HIGHLY suggest you go elsewhere.

    I had a very bad experience with Williams carpet. The saleswoman was great but the installer and…read moremanagement was not. The carpet runner was installed crooked on the stairs initially. We called and they sent the owner's son out who suggested that it was an optical illusion and implied we were being nit picky. However he said that if we noted exactly what stairs needed to be adjusted and by how much he would fix it. They sent the same installer back out and he made it worse despite specific instructions! (See pics) We had other carpet stores come out and look and they were amazed at the horrible workmanship and couldn't believe it was left this way. We called them back out again and finally the owners son fixed it correctly (after explicit instructions from us). They offered no discount for our time or hassle. My husband had to take a whole day off of work to deal with their ineptitude. I would never go here again after this experience.

    Danmark Flooring

    Danmark Flooring

    2.0
    (4 reviews)

    I ordered Karndean LVP, glue down and absolutely LOVE it. My sales person was very friendly and…read moreknowledgeable. Our installers were respectful of my things. They even cleaned up afterwards. I had lots of questions while I was in the store and the owner himself took the time to come out and talk with me. I am very happy with my new floor and just ordered more for my dining room and entry way (SHOUT OUT TO LISA & ELLE)

    No customer service what so ever. I ordered carpet from them in June. lt was back ordered until…read morethe end of August, no problem. The beginning of September they came to install my carpet. A three day project, day 1 they tore up the house and put down the tack strip and padding. Day 2 the brought in the carpet,unrolled it and it was flawed. Took it back and reordered it. 3 weeks later came to install the new carpet, unrolled and it had grease stains on it. Took it back and reordered. Now the first week of October they installed the carpet, colored seemed off from the sample. Was told that dye lots are different. they told me the manufacture would replace it but l would have to cover the 2000.00 plus labor. l called them the next week and explained that the landing on the stairs the carpet was crooked. They said they would get back to me. A month later l called again. Finally in January the installer came out, aggreed and said he would be back in 2 weeks to fix it. have called 3 times since and still not repaired. This company has the worst customer service l have ever encountered.

    Hometown Floor and More - flooring - Updated August 2026

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