1. American Hardwood Floor Services

    1. American Hardwood Floor Services

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    American Hardwood Floor Services

    4.7 (28 reviews)
    Closed 7:00 am - 7:00 pm

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    Response time

    5 hours

    Response rate

    100%

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    Services - American Hardwood Floor Services

    Floor refinishing

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    Recommended Reviews - American Hardwood Floor Services

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    Reviews With Photos

    Master Bedroom
    John L.

    In early March of 2025, we hired American Hardwood Floor Service to install new Hardwood wood floors and refinish some of the existing hardwood floors for our house renovation and upgrade project. They completed the entire wood flooring job satisfactorily in a professional and efficient manner. We are very satisfied with their high quality and on-time completion of the project.

    Dining Room and Foyer

    Thai and crew showed up as scheduled and did an excellent job refinishing our wood floors. Thai is very knowledgeable about wood flooring and doesn't waste time or your money! The only issue I had [and it is not a criticism of him] is that there is a fine dust everywhere. I've had wood floors refinished multiple times over the years, AND THERE IS ALWAYS DUST. The amount of dust left by Thai and crew was the least I ever had. It was very fine and came up easily with Swiffer dusters and a vacuum. I would highly recommend Thai and American Hardwood Floor Services.

    Our floors before refinishing. Dark, dull, and in need of some love.
    Emilie T.

    I reached out to 4 different floor refinishing companies and decided on American Hardwood Floor Services because Thai was so helpful, and knowledgeable, and enthusiastic. I don't know if anyone knows hardwood as well as he does! Our floors were a very dark brown color and were dinged up and scratched and dull. Our house is very old so floors were in rough shape. Thai made them look brand new again. It was important for us to keep as much of the original flooring of the house as possible and I LOVE how they turned out. They worked so hard and so meticulously, and our new floors are beautiful! HIGHLY recommend them. In fact I've already recommended their services to my friends and family who need flooring work done as well.

    Thai & crew fixed the subfloor, installed white oak flooring, new stair risers & baseboards for me - it is extremely lovely! Cannot be more pleased with the new flooring, communication / responsiveness, & attention to detail. Thai is extremely knowledgeable was able to help us get to the floors we ultimately wanted. They were also able to work around my schedule which had some hiccups and get the work completed when it was needed. Fairly priced & highly recommended. Thanks so much!

    Flooring done right! Our beautiful family room.
    Jasmine T.

    I had a great experience and felt compelled to write this review. Our family was looking to replace our carpet on the entire house with hardwood floors and have been shopping around. We received a few quotes from flooring companies and decided to go with American Hardwood Floor Services on a recommendation from a positive yelp review. Thai is VERY knowledgeable on the hardwood floor and answered all my questions -- he is professional, prompt and courteous and took time to explain the process from start to finish. The crew was punctual, reliable and respectful, showed up on time the day of the installation and rendered all the services. The entire process went without a hiccup. The Estimated time from start to finish is 5-7 days and they were able to finish the installation job in 5 days. I am so impressed and highly recommend this company!!!

    Thai came to our home looked at it, gave us a fair price with a full description of the work he would preform and dates to start and finish. They did exactly what he said they would do, great job and awesome result. Would highly recommend using Thai and his company

    Kitchen
    Katrina T.

    Man, when I tell you that this business showed off, they showed OFF! I needed my sunroom and kitchen floors done badly...badly yall. We had a terrible leak, from the sky light that got damaged. The leak ended up messing up the subflooring and carpet. So, we (husband and I,) called ourselves trying to fix it. We pulled the carpet up, and stuck sticky tiles on the damaged subfloor. We did it to buy us some time, but it wasn't worth it....especially since the dogs had made the sunroom their comfort zone. To top it off, one of our dogs is old, and would have an accident. So, her pee, seeped through the subfloor as well. The smell got to be too much. The kitchen floor, needed to be refinished. It was dull, uneven in color and lacked shine. My husband I, tried to scrub the years of wax buildup off, but ended up damaging the wood. I had decided that it was time, to get the sunroom taken care of. I couldn't take it anymore. I searched different businesses, but one caught my eye. I looked at the pictures here on Yelp, and I was sold on this business. I contacted the business, and Thai, got back with me almost immediately. I gave him a call, and he came by the same day. When Thai came by, he was very professional and passionate about his work. He told my husband and I the cost for the sunroom. I was convinced, by my husband, that we should do the kitchen floor too. So, that's what we did. When it was time to work, Thai and his brother was on time, honest, professional, knowledgeable, passionate, and knew their shiznit. They started on a Monday, and was finished by Wednesday (we couldn't walk on the floors until Thursday, becausethe wood needed to dry.) When I tell you they paid attention to detail, I mean it. They made sure the process wasn't rushed. They took their time to make sure the work was done right. You know they did a wonderful job, when it looks so amazing, that you start thinking about more upgrades to do for your home. I absolutely recommend this business. What you pay is beyond what you get. I absolutely love my new flooring! I can't thank this business enough. Thank you Thai, for your amazing work. I am a forever customer.

    Don't let Thai into your home, or you will be sorry. Thai will say anything to get the job, like, "You don't pay me until I do the job and make you happy. Then he will threaten to suit him if you don't pay him even if he doesn't finish the job. Thai and his crew improperly installed my hardwood floors. He only put a coat of stain and finish on over 6,000 sq ft of hardwood flooring. Thai said he used a two-in-one product on the floors and refused to come back and seal the floors. One week after installation, there are cracks between all my hardwoods the size of a quarter or more. I now have to spend over $100,000 pulling up the poorly installed floors and replacing them. I had a flooring inspector to come out and look at the floors. He confirmed with a doppler that Thai had only put a stain and finish on the floors, resulting in warping and cracking of all the flooring. On top of this, one of his employees stole my diamond wedding ring, a sapphire ring, two diamond bracelets, a solid gold bangle, a pair of emerald and diamond earrings, a vintage Movado watch that belonged to my late grandfather, and a Rolex watch totaling over $300,000. When I confronted Thai, he said, "Call the police"! His crew also damaged my window treatments, fireplace, kitchen cabinet, walls, and furniture. On top of all of this Thai refused to compensate me for my damaged and stolen property. I don't know how Thai got five-star reviews, but stay away from him, or you will regret it. That said to my husband, sue him if he wanted to, and he didn't care. Thai also said we would have to take him to court to resolve this matter and report the theft to the police if I have any hopes of getting my jewelry back.

    Front hallway

    We had Thai Nguyen and his crew from American Hardwood Floor Services sand and refinish our hardwood floors in the kitchen, dining room, and front hallway. This was a job that was long overdue and the floors, especially in the kitchen were in bad shape. We chose Thai and his company because of the great reviews we read online and we were not disappointed. Thai came out to look at our floors and give us an estimate. He was courteous and seemed very knowledgeable and passionate about his trade. We settled on the work to be done,an agreeable price (including some possible additional cost for floor repair), and a start date for the following week. Thai and his crew showed up when they said they would; they performed the agreed upon tasks in the time frame quoted without any additional charge for the minor repair; and they did great work. They sanded and stained the floors on the first day, applied a first coat of polyurethane on the second day, and then came back two days later to apply the final, heavier coat of polyurethane. We stayed in the house while the work was being done, with plastic sheets covering the doorways. Thai explained to us when we could walk on the floors and when we couldn't, to ensure proper sealing. Our floors are now beautiful! We are very pleased with the results and would happily recommend this company to any of our family, friends, or neighbors who need those services

    Carpeted stairs

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    3 months ago

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    8 months ago

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    Thai N.

    Thank you so much

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    11 months ago

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    Thai N.

    Thank you!

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    1 year ago

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    9 months ago

    Fantastic service and communication!! The team did a wonderful job on our hardwood floors after we moved into a new house!

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    Thank Leigh for choosing my business

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    3 years ago

    Our project was completed perfectly. On time and at reasonable cost. Company is very knowledgeable on various types of flooring.

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    Ask the Community - American Hardwood Floor Services

    Review Highlights - American Hardwood Floor Services

    We chose Thai and his company because of the great reviews we read online and we were not disappointed.

    Mentioned in 18 reviews

    Read more highlights

    Into the Woods Flooring and Restoration

    Into the Woods Flooring and Restoration

    (103 reviews)

    I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

    Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

    American Hardwood Floor Services - flooring - Updated September 2026

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