I would recommend this company only for people that are getting certain kinds of Durable Medical…read moreequipment. I have received my Commode, two actually. As for the first one, we hadn't realize it wouldn't work for my specific situation until I tried to use it, and after speaking with the Fletcher's Staff about the issue; they advised us as to the correct specifications as to what my Doctor needed to write the order out for in order to get my insurance to pay for me to get the Commode I needed. Another instance was getting my shower chair. We had a slightly similar problem when the order for my shower chair came in, but the staff members remembered me and that I had a very complex situation, so when they brought out the shower chair they set it up like it was in the tub in order for me to see if the chair would work for me to transfer over to it from my wheelchair. We learned that I needed a different shower chair than the standard shower chair. Thankfully, I didn't need a new order for it, but the service was really great and they treated me with respect and kindness throughout the whole process. Another time I had finally gotten the authorization to get a custom made Wheelchair made to fit me and my needs. Fletcher's was right there for me and when my new Wheelchair was ready they brought me back to the back repair area to finish the fitting of my chair. The Staff members that worked on my chair and made sure everything fit perfectly to what "I" wanted and needed, always asking me: "Is this comfortable? and "Do you want anything else specifically done?" Made the experience a lot more personal and easier to work through. And yet another time...I called to set up maintenance check and adjustments for my Wheelchair, (I will say that it took me a little while to get through to get to schedule the appointment, but I completely understand that they are busy helping customers and replacing stock, as I've watched them work on the previous times I had been there, though) much to my surprise during my conversation with the staff member, I was told that they offer home maintenance service, so I didn't need to bring my chair to the warehouse. The Staff member that came to my house was courteous in the way he treated me, and my home, along with the belongings in my house; respectful in how he spoke to me, and gave me his complete attention when I spoke, taking everything I said about what was happening with my wheelchair and how I felt I could have greater control and comfort while in it seriously; patient in how he never rushed me, or dismissed my concerns or questions, he was always willing to answer my questions; he was definitely knowledgeable and confident in his knowledge, but he was also very willing to listen to ideas and willing to look up things if he didn't know something off the top of his head, as I had ask for something that he wasn't sure was available for my kind of wheelchair. I have just called again because someone who handled my Wheelchair had handled it wrong and warped a plastic section attached to the frame that is now impeding my ability to roll well. And Yes, it once again took some time before I got someone on the line to speak to, but once I did they were professional and respectful in getting me to the right department and once again when I got to the Maintenance department I was quickly able to setup an appointment for someone to come see to my Wheelchair with no fuss. I can't account for why so many people are having issues with Fletcher's except that most of them seem to be issues having to do with CPAP or other kinds of PAP machines. Which is why I said that it really depends on what you're getting at Fletcher's. I got my CPAP and all of the continual stuff for the CPAP through another company and have no issues...BUT for my Physical Durable Medical Equipment, Fletcher's seems to be doing really well for me so I see no reason not to recommend them for that purpose.

Went from best to worst supplies company after they were bought by Adapt Health. As others have…read morestated, their billing is VERY incorrect because they send invoices to patients BEFORE insurance pays their portion. Then they send a SECOND invoice after insurance paid. This confuses the hell out of patients and bookkeepers alike, and they will not change their process. They also send supplies you may not need and bill your insurance. It's about making money and not about doing things right. I have escalated numerous problems to managers and they never changed anything. Avoid and try to find a better company. It's not easy, but Fletcher's became intolerably incompetent and unethical after the Adapt Health buyout. Update: In late August 2026, Adapt Health mailed data breach letters to old and current patients. The letter blamed the data breach on a single employee and avoided admitting that they did not maintain data safeguards commonly in place at healthcare-centric businesses. Adapt Health is rotten to their core. AVOID.

I recently purchased an electric wheelchair for a friend who had mobility challenges. I was…read morecompletely unfamiliar with wheelchairs and their needs. After just 10 minutes of conversation with Mr. Horner, the owner, I felt confident in my decision to purchase a chair from the Home Ability Store. Every person I interacted with was professional, knowledgeable, friendly, empathetic, and went above and beyond to meet my needs. I highly recommend the Home Ability Store to anyone seeking exceptional customer service.

Caring sales support team easy to work with and no hard sale. Great selection of items over a wide…read morerange of supplies.

Great items. Personal was awesome & very helpful. The prices are even affordable! My advice is to…read moretry this place atleast once. You won't regret it.

Atkinsons Pharmacy always has what I need. The staff is always very friendly and helpful.read more

They got that star because I couldn't leave a zero! No customer service at all! Never answer never…read morereturn calls! Had to contact previous supplier to get mom some oxygen because Rotech couldn't care less if their patients live or die! If avoidable, do not get your life preserving equipment from them. Call "Intergrated" amazing cs

Tried just updating insurance 3 times with them, put on hold forever on phone, can't sign up…read morewebsite, online chat they say they'll connect you to the right dept but end up throwing you out of chat, obvious lack of customer service entirely.

They have not resolved my problem after two home visits. did not return phone calls. went to 6277…read morepowers ave to speak to them. They are not there. We started with them in 2009 when it was family owned and operated. after being sold several times, now operating out of new jersey. service has deminished. cannot get rid of them because of some contract issues with medicare.

The call service is a ioke. Thev used to be great no issues…read more That has significantly changed. Ido not believe they have any office staff anvmore! I think thev went fully online ordering and you ONLY speak to people Philippines. The last time Michelle was in office was 9/26 she never called me. 10/02. My Dr sent the script 9/9. I was suppose to have a new in office fitting. I am still using the same old mask and tubing. Ever since this Valmar company took over..straiqht down the drain. I would steer clear especially if using Military Benefits, there is better options in town. If don't get this resolved I am taking my business else where. Stop being a small business wanting support and then moving obs that could be for stay at home parents here supporting one another and moving them overseas. I want to do business with people who offer customer personal service not 1 hour on a call. and when I ask the person "is that what you just said" they sav "i don't know" 10/22 the never contacted me I went b the office nothing place is a ghost town dk what scam valmar is doing but they didnt even send my stuff to insurance till 10/10. Did it wrong was denied with wrona codes. Never called me then i qet a texi today with no info but savs I have a bill. I can't see it and even when 1 tried an account.... have no info on this mvsterious pill! I will be filing a complaint with the AG of Florida about this buisness. I already told mv doctors office and thev will not be using them anymore either. Next I will file a complaint with Tricare east.

Sarei was very accommodating.w were in and out in no time, the even had a loaner wheelchair to get…read moreme in to shop. Ended up buying an awesome walker

Absolutely Amazing Staff!! Always so patient and eager to help! Could not ask for a better…read morepeople & environment. Whether you are in the store or calling over the phone they are so helpful! They are True Angels!!

Well, that went downhill fast. My first experience was 5 stars. But after I walked out of the…read moredoor - 1 star. I was having some problems with my sleep apnea machine. I left a message a week ago and nobody got back to me so I just showed up here one morning at 9 AM. Tiffany greeted me at the window and asked if I have an appointment. I told her I did not because I did leave a message over a week ago, but nobody got back to me and I'm having a problem. She was friendly and was able to get me a new mask, but I should not have had to drive 30 minutes because no one returned my calls not to mention their billing absolutely is an abomination. You call and get people from another country and never really get anything resolved. They send random bills for high amounts titled "supplies" I have to call and ask for a breakdown. They billed my insurance company for the "humidifier" on the cpap machine, but the humidifier is PART of the machine, the machine would not work if you removed that. Hopefully someone will look into this company as fraudulent billing practices and up their game with customer service

Very efficient and responsive to your needs. They manage your orders to ensure that you do not run…read moreout of supplies.

This company was selected by the VA to receive my Pride Jazzy Power Mobile wheelchair on my behalf…read moreand install a chair lift. My wife and myself sat in the office the entire time. Joy Miller who represented herself as the CEO/Owner of the company was neither helpful nor hospitable. In fact we witnessed two other veterans who came in the office to speak with her and received an unbelievable unfriendly welcome. They ended up walking out. She has no respect for the Vet and I do not wish to use her company again. I believe the owner is Jack Ruis. He was outstanding putting everything together and explaining everything. He was terrific and is 5 Star. However, Joy Miller, CEO/Owner was terrible and deserves a negative star, correct, a negative star.

The owners were top notch. Accommodating. Lots of models to look at and choose from. The repair…read moresection is superb.