Well, that went downhill fast. My first experience was 5 stars. But after I walked out of the door - 1 star. I was having some problems with my sleep apnea machine. I left a message a week ago and nobody got back to me so I just showed up here one morning at 9 AM. Tiffany greeted me at the window and asked if I have an appointment. I told her I did not because I did leave a message over a week ago, but nobody got back to me and I'm having a problem. She was friendly and was able to get me a new mask, but I should not have had to drive 30 minutes because no one returned my calls not to mention their billing absolutely is an abomination. You call and get people from another country and never really get anything resolved. They send random bills for high amounts titled "supplies" I have to call and ask for a breakdown. They billed my insurance company for the "humidifier" on the cpap machine, but the humidifier is PART of the machine, the machine would not work if you removed that. Hopefully someone will look into this company as fraudulent billing practices and up their game with customer service read more

One star too many. Between taking months to get a replacement when my cpap died they just billed Me for supplies they said the sent Jan 2025. I had a record of paying my outstanding balances in full on May 2025 but after being run around all morning I just paid the $7.59 my time was worth more than that. read more

Apria's systems and customer service are truly terrible! What a disappointing experience. I just cancelled after being lied to repeatedly. read more

Apria is the worst. I think they are running a scam company. They charged me for supplies I never received. They just keep telling me that they will send it up to the supervisor. But now I keep getting calls from debit collectors. I hate them for all the stress and anxiety they have caused me. And it's not over yet read more

I switched to apria in the middle of June. They called me around the first of July and said not to call them...it's been two months and I am out of everything Still waiting for their call since I can answer their questions... read more

My doctor prescribed a new CPAP machine at my last visit as my old one was over 5 years old. They sent / faxed the order to Apria Health Care in Jacksonville, FL on May 2, 2025. After 3 weeks and multiple phone calls and waiting on hold over 2 hours I was told they have no order for me. I was told that the Daytona Beach Apria Heath Care office would be handling because of my zip code. I was told by the DB office that Jacksonville office would handle it as that is where the doctor would send the prescription as he is located in Jacksonville. So after getting the prescription order resent to the Jacksonville Apria office, I requested it to be shipped to me as I am an hour away from the doctors office and didn't want to make a trip just to pick it up. The woman on the phone from Apria was so rude and mean! You thought I asked to give me the machine for free and she paid for it out of her pocket. The I was told that the contract with my Health Care provider did not allow shipping. So the dr's office authorized it to be shipped to me. Now its June 9th and I am on hold to find out when and if I will ever get this new CPAP machine. APRIA HEALTH CARE IS HORRIBLE AND I WILL NEVER EVER USE THEM AGAIN FOR ANYTHING!!!!! read more

Last night, my CPAP stopped working, making for a miserable night. I went to Apria, hoping for a quick fix before the 4th of July weekend. Despite low expectations, a very friendly front desk lady and a helpful tech representative had me on my way with a new CPAP in just half an hour. The service was excellent, and I am grateful to the team. I will sleep well tonight. Although Apria has received some harsh reviews, my experience was the opposite; it was first-rate. read more

They are terrible. I have been trying to stop them from send us product. which is not what I am using and billing me for it! hate them, If I can ever get them to stop I will never come close to using them! Gave them 1 star because they don't have any lower option! read more

Apria Healthcare: A Cautionary Tale of Customer Service Apria Healthcare is a well-known provider of home healthcare equipment and services, offering a wide range of products such as respiratory therapy, home medical equipment, and home infusion therapy. With a mission to improve the quality of life for their patients at home, Apria serves millions of patients nationwide. However, recent interactions with their Accounts Receivable department have raised serious concerns about their customer service practices. On July 15, 2024, I received an invoice from Apria Healthcare for $66.62, dated July 3, 2024, and due July 24, 2024. The very next day, I received a call from a representative in their Accounts Receivable department, who spoke with a foreign accent. The purpose of the call was to collect payment on the invoice, which was not even past due. I was incensed by the timing of this call and the approach taken by the representative. The representative's tone and manner were highly aggressive and intimidating. He insisted that I make the payment immediately over the phone using a credit or debit card. When I asked if I could pay online, he confirmed that I could but still pressured me to pay during the call. I found this tactic to be highly unprofessional and coercive. The representative further claimed that if I chose to send a check, it could take 3 to 4 weeks to reach their office, a statement I found absurd given that standard postal service delivery times are typically much shorter. When I challenged this claim, he backtracked, saying that the delay was due to both mailing and processing times. I argued that processing a payment should not take more than one day, and if it did, that was not my problem. Despite my clear intention to pay the invoice by the due date, the representative continued to demand specifics about how and when I would make the payment, insisting on noting this information in my file. His persistence felt like bullying and harassment, and I was deeply frustrated by his refusal to end the call without obtaining this information. My experience with Apria Healthcare's Accounts Receivable department has been extremely negative. The representative intimidated, threatened, and pressured me into making an immediate payment on an invoice that wasn't yet due. This aggressive approach is unacceptable and has completely eroded my trust in the company. As a result of this encounter, I have decided not to do business with Apria Healthcare in the future. I strongly advise others to consider this experience before working with Apria Healthcare. If this is how they treat their customers over a simple invoice, it raises serious concerns about their overall customer service practices. Update I paid Apria Healthcare online one day after I received their phone call demanding payment. Five days later, after I had already paid, another foreign individual from Apria called me, wanting payment. I let them speak; they demanded payment. After they spoke, I indicated that I had already made the payment. They then ended the call, but before they did, they said if I received another call from Apria, they would just not answer the call, meaning I could continue to receive calls from their collection department even though I had already paid. This abusive, bullying, and threatening collection department must be stopped. The abuse they give people with sleep apnea is unwarranted. read more

Horrible Customer service at the central location where automated regular shipments are picked, packed and shipped has gotten even worse. When I've called in the past to discuss a missing item, explaining it's on the packing slip but not in the box...the person said it's on the packing slip...well, didn't I just tell you that? I also had already said I took everything out of the box twice to make sure I didn't miss it...so, a missing item that was on the packing slip and I'm given the 3rd degree as if I hadn't said a word at the beginning of the call. I had to repeat and get a bit pushy to get through to the person. Last order they sent me a duplicate - something my insurance company will not cover - it's only covered every 3 months. I could see someone had put check marks on all the items on the packing slip except the duplicate - so there was yet one more chance to get the order corrected, but even that 2nd person didn't correct the order. THEN I received an email at 6:30 pm on evening with a postage label for UPS with no instructions...just the assumption I was going to take time off work to find a box, print a label and take it to a UPS store to return it. I took time off work to do all this and get it up to a UPS center...I and Apria received an email stating the package had been picked up within an hour of the time I dropped it off. Should have been the end of it. Then I kept started harassed with emails saying they hadn't received it yet but we both got an email stating it had been picked up THE NEXT DAY!!. First of all, if Apria makes a mistake it should be on Apria, not me! I should not have to take hours off work to figure off their mess and return something they should have caught at the center before it was shipped. Sometimes I do get a nice helpful person when I call about an issue, but the times I've gotten someone who didn't want to help out number the helpful calls. Note: This is not directed at the location in Jacksonville. This is for the central location in Kansas where orders are processed when you are on a regularly scheduled shipping for supplies. The people at the local store have always been nice but can't help you with the screw ups from the central location for orders that are shipped. read more

Dr office sent in prescription in on the 14 of this month received a text message the 15 of this month say someone would be in contact with me in a couple of days. Called on the 22 to see about my order. I was bounced around to four different people three of them found my order but the last on said that I was not in the system. Just spoke with another rep and they were very helpful the other four were not. I got placed on hold when I asked to speak to a supervisor And no one ever responded. I was on hold for over 50 minutes The last one is transferring me to another location At least she was helpful. I have now been on hold for over one hour. So much for needing this equipment asap I really don't want to add a star but it's required read more

Stay away from this company. Their billing leaves a lot to be desired. I paid for what they told me I owe then ten months later recieved a bill from their billing company for two hundred dollars unexpectedly. They could not explain the bill but said I owed that amount. The person at Apria told me to call Care Centrix who I had already been on the phone with all Morning and told me to call Apria. This is the second time this has happened. I will not use Apria anymore read more

Apria is the worst!! I spoke with a representative a week ago about my account. He claimed they would be updating their system and would send me a bill for the remaining amount i owed. Within two days later from that call Apria withdrew 833.00 out of my account all at once! No call, no email, letter or nothing! I immediately stop payment and refused to pay until I'm contacted about the final amount. My insurance is paying their portion, I'm returning their equipment. I don't want nothing to do with Apria ever again. If Apria Name ever comes up in my future health needs, I will make sure I tell my health provider to find someone else. Never had problems with getting health equipment before this company! Wish I would've read reviews before getting with them! They deserve a half star! A whole star is much too good for them!! read more

I would give them zero stars if I could. I have used Apria for years for my CPAP supplies. I went on Medicare and needed a new sleep study. I had the sleep study and my MD sent the order/sleep study to Apria, at my request. I call Apria at least weekly to inquire about the status of my CPAP and supplies. The answer that I get is they have the documentation but it is not signed by my doctor. I call my doctor and they resend it to Apria, stating the documents are signed. At this point I am angry because nobody at Apria is trying to resolve this issue with my MD. Apria does not call me with an update. I even emailed the CEO of Apria to inquire if they could send and Account Executive to my MD's office to get the needed documentation. I received no answer from him. I thought that Apria would care about me as a client and now I know they do not. There has been absolutely no effort by Apria to process this referral. I have gone from frustrated to angry. I am searching for a company that will care about me as a client and will work with my physician to get the order filled. I am a RN and worked with home Medicare patients X 43 years. When we get a referral, sometimes we have to visit the MD and ask for what we need. This is not happening with Apria and I am very dissapointed. I have never received a call from Apria with an update on my case. I call them and inquire and they act like I am not a priority. Sorry, Apria, you are about to lose my long-term business. I never had a problem until I had to use the local Jacksonville, Fl office. read more

Outsourced customer service in a foreign country - shows as Beaverton OR. Don't bother calling them back - you will get hung up on. Or, get to listen to someone eating potato chips. Absolutely unprofessional and unreliable. read more

Many stars to Melissa who did a exceptional above an beyond job of not only transferring my acct and she highly impressed the people where I m going. Thank you Melissa, fantastic work. read more

My Doctor's office just switched my cpap supplier to Apria. When my new unit arrived after 2+ weeks it had the wrong mask. I called and was set up with a tele-health meeting (I believe with a respiratory therapist?) later that day to help resolve the issue. The Apria therapist was pleasant and said that he'd send the correct mask out the next day. However, the mask that arrived a few days later was once again the wrong mask. I called back and was connected to the same person who said that the mask I ordered (F30) was significantly back-ordered, that the manufacturer (Resmed) had ramped down on manufacturing that mask since they are moving away from that model and replacing it with the F30i model that I was sent, and that the manufacturer is advising them to tell patients that it could be 6 weeks or longer till an F30 mask is available. I called Resmed because that didn't ring true to me (mostly because the models are so different) and they said none of what I was told was accurate; that the mask I ordered is not being replaced, that it's being manufactured full steam as usual, and that there should be no problem getting them. So why am I getting such mis-information from Apria ??? read more

These people are just dumb.Talked to Andrew there, he had no idea what he was doing. I left a message one day, no return call or response. Waited 20minutes formy call to be picked up. Worst ever. read more

Because of balance issues, I needed a rolator walker. Several providers couldn't supply what I needed. Apria was ready, and though their fax communications were poor their customer service was top notch. Wehand carried the Dr.'s order and Tim processed the insurance and built the rolator while we waited. We were impressed by the efficiency of the operation. read more

NEVER, EVER use Apria! They made my life a living hell for years when I thought I didn't have a choice for my oxygen and CPAP supplies. You always have a choice for vendors with your insurance and ANYONE is better than Apria! I have received incorrectly billed invoices from Apria as much as 2 years later from this company. Their system is so messed up they can't give you good information on what they are sending through their system, and it makes it impossible to sort out insurance claims and money owed. Nothing is what it seems. I have been driven to the edge of insanity with this company, and everyone I have talked to feels the same way and have experienced similar issues. Even an attorney that assisted me in one issue told me he had issues with Apria. I am using a different company now in Jacksonville, and that company is such a relief.... read more

I keep getting calls telling me of a scheduled APPOINTMENT time at my home...which I did not schedule! This has happened now at least four times in the past eight months. When I return the call to the number that called me, am told there is no such APPOINTMENT scheduled! All calls I've placed trying to resolve issue end up with me talking to someone in the Philippines...no matter what area code the original number. It took me an average of seven minutes to wade through all the prompts to get a human...only to be asked to repeat the same info! I WILL NEVER USE APRIA AND WILL DISCOURAGE OTHERS. THESE JOBS CAN JUST AS WELL BE PERFORMED STATESIDE! STOP THE SCAM CALLING!!! read more

These people must be the rudest crappiest people in the health insurance business. They employ people who don't speak or understand the English language and hang up on you if you disagree with them. They bill you instead of the Insurance Company. I dont know if anyone from Medicare reads this but if they do, they should do something about this provider. read more

Worst place ever. Whatever you do, do NOT put a credit card on your account. They charged mine 10 days before they filled the invoice. I called to tell them that I had reached my max out of pocket. They could not even tell me what was being shipped to me. I have called 9 times and the insurance company has called twice. I have been told for over a month that I would be receiving a credit to my card which did not happen, then I was told it would be refunded via a check. Which has not happened. They took my money 09.15.20 and still trying to get my refund on 11.04.20. Just got off the phone with a rep that said my credit was approved but he does not see where the check was issued or that my name is in the Que. Getting ready to call the insurance commissioners office. RUN AWAY FROM THESE PEOPLE. read more

On October 24, 2022 I had an appointment with the local Apria location to get fitted for a new mask. I arrived for my appointment, and everything went well. I met with the raspatory therapist who fitted me for a new mask N30i series (I believe). After receiving the mask, I quickly determined it was not a proper fit. I contacted Apria and they were supposed to send me a replacement part that should have resolved the issue. During this time, I continued to use my old mask and didn't think much about it. I called your organization today to find out about getting a new mask or the parts to make the mask fit properly. I was quickly told they see what the issue is and why I didn't get the part, however, the mask I was provided will not work. I asked about a replacement mask and was told I am not eligible for a replacement until April 2023. I asked to contact to someone who could help me and was transferred to my local office. The lady I spoke with today was very pleasant, however, she was unaware of why I was transferred. After explaining my situation, I was told the person I needed to speak with was on a conference call and would call me back sometime later today or the next day (Feb 3rd). I have yet to receive a call back from anyone at Apria, hence my review here .I have tried and tried to accommodate Apria Health over the last couple of months with ill fitted masks, never receiving replacement parts such as the larger nasal piece, new hoses, etc.. I could have just as easily purchased these same items on the internet. I purchased items thru Apria as they are my insurance companies recommended provider of choice. I believed Apria is an organization that stands behind everything they sell and will be here tomorrow and the next day. Apria has shown me a number of times this is not the case. read more

Husband has been using them for CPAP supplies for about 6 months. I've never had so many issues with one company in such a short time. Conflicting info, right hand doesn't know what the left is doing. Difficult if not impossible to get a competent human on the phone. I do NOT have a credit card on file because of all the billing problems I've read about, yet somehow they charged us MORE than the last bill. Plan on being on hold for 30+ minutes each time you call, and then plan on getting an untrained monkey when someone finally does answer read more

If I could give them - stars I would. My husband suffers from cluster headaches which is rated one of the highest pain scales a person can experience. One of the very few things that helps is oxygen but with this company...maybe they will show up... maybe they won't. Going on two weeks of no returned phone calls, no delivery just getting to watch my husband is pain that I truly wish the customer service staff at Apria could experience just once and then maybe they would care. I will be doing everything to get away from this company. read more

I HAVE just begun using Apria. So far, they have been very pleasant, helpful, and efficient. Emily in particular has been very cheerful and helpful. Hope it keeps up. read more

Unfortunately, the service this office and the company in general provides is nothing short of horrendous. God help you if you call their office and expect to get a convenient appointment or a returned phone call, but they do mercifully allow the option of sitting in their waiting room, hoping to get lucky and have an RT waste your time instructing you how to use CPAP masks that don't work. They give you thirty days to try different masks if the first one provided doesn't work, but you're out of luck if they can't give you an appointment that fits your schedule within that period. Apparently, they don't understand that poor service is often more costly than treating patients right, as I'm returning the CPAP machine they sold me. Good riddance. Avoid this company if you hate hassles, apathy, and incompetence in a healthcare provider, especially if you're busy. read more

Terrible company - as a physician here in Jacksonville, I can honestly say "RUN!!! "

Took 6 months to get a CPAP machine and when finally received the connection hose was missing. The only contact numbers get you Help from the Philippines which isn't very useful for contacting the local branch. This is probably the worst medical supplier on the planet... if you have choice don't use them. read more

Well, I have to say that I have had nothing but great experiences with Apria the many times I have been there. I am so thankful that there are respiratory therapists on site and that I can get through to Apria immediately and usually have an appointment that day or the next. I started out with another unnamed center; the only and always traveling respiratory therapist had quit, leaving me with an employee having to assist me, which landed me having to going back 3 times because of goofs on their part. SO, I am extremely happy with the professional way things are handled at Apria and for being well staffed with respiratory therapists. I am so glad I had them as an alternative and they incidentally are the top recommendation on my insurance! read more

Ridiculous company it took 3+ months to maybe get it right... extremely poor experience overall even if we wind up with an ok outcome... I am wrangling with my doctors office to try to get me to another company even if I have to drive out of town. This has been like dealing with a circus. read more

Aprea is billing me $420 for my Cpap machine and telling me that my insurance claim was deniied. They agreed to resubmit the bill back to my insurance company. A month later, I get the same bill for $420 and called Aprea. The representative said that my insurance company denied the claim because I didn't meet my deductable. i don't have a deductable! I contacted my insurance blue/cross/blue shield and was told that they never received a claim from Aprea. They said that I should never receive a bill from Aprea because all billing goes through Care Centrix, a branch of my insurance. They told me not to send Aprea any money, ever as they are not permitted to Bill me directly. My insurance called Aprea billing and are now working with me on the claim. Consumer beware, this company is very shady and leaves you feeling scammed! SOMETHING IS REALLY WRONG read more

Apria's phone center seems to be in a foreign country; someone said Mumbai India. That sounds right. You can't call the local office directly or even call them. Very frustrating and inefficient. Hard to understand the accent of operators. Not my favorite. Never again if I can help it. read more

Do not, I repeat, do not deal with this outfit! If I could give them a zero I would. I had a sleep study done and was diagnosed with apnea. Blackstone told me to contact Apria for my CPAP. For one solid month I called and attempted to find out how to get my equipment. Never got any satisfaction at all although they had called and left a message on my home phone that they were processing my order. Finally called my doctor and told them to put me in touch with a different company. I called Apria to tell them to cancel the order they were supposedly processing. Know what they told me? "We don't have any order for you. It was cancelled." These people are a joke. The only thing they wanted from me was a credit card number, which I refused to give them because I have medicare and a supplemental policy that covers everything 100%. Stay away from this outfit like the plague. read more

I got a medical device through Apria. I have Medicare and Medicare supplement insurance coverage. This definitely should cover this device. Medicare covers another somewhat similar device that I have. There is a payment due each month. Apria has not been billing Medicare however. And now they have turned the account over to a collection agency. Every time that I call Apria, I get someone else on the line and that person gives me a different story. One time it was "Your doctor made a mistake in filling out the prescription form, so we couldn't bill Medicare." The next time it was "We billed Medicare and they denied the claim." At that point, I called Medicare and they said that Apria had never billed them. After that, a Medicare official called Apria himself and Apria told him that they were going to bill Medicare and that they had a "payer change in progress" and that would take up to 60 days for them to process. I have spent maybe 10 or 15 hours on the phone with my doctor's office, Apria, and Medicare now. Medicare has been very helpful. Also the doctor's office. The doctors office had two one-hour calls with Apria representatives about this account. But Apria is disorganized, incoherent and downright rude. The last time that I called Apria, the first person that I talked to referred me to a "senior billing specialist". I talked to that specialist for about three minutes and then she hung up on me. I swear that I'm not making this stuff up. Once, after I got a call from the collection agency, I called Apria and the phone representative said that they would "withdraw the file" from the collection agency because they should not have sent the account to collection. A month later I got a new bill from the collection agency and I called Apria again. I asked them to withdraw the file again. But this time the Apria rep said, "We don't have any control over that. It just goes to collection." Then she hung up on me. Also, at one point when I talked to the collection agency on the phone, they said, "There must be a problem at Apria. They have lots and lots of accounts in collection with us." Anyway, the Apria billing system is by far the worst that I have ever dealt with in my 70 years or so. read more

This review has more to do with Apria as a company than this particular location, but you can't do business here directly so here's the 1 star review. The people in the office, the ones that sit behind the always closed window so they don't have to interact with you, have been "professional" with me if granting me with their presence is considered professional. However, it took me dozen of phone calls, with at least a full days worth of time in total (not to mention e-mails to the entire Executive Team), over the period of in excess of a month after my insurance had fully authorized my PAP and supplies, for me to get medical equipment that was deemed as medically necessary. This does not represent a company making a good faith attempt at fulfilling their responsibilities as a provider. Not to mention that they will call you from this local office, but it is impossible to call them back! No matter what number you dial, you get a phone system at a call center that takes at least 5 minutes to get through, and even they have difficulty getting in touch with this office. Managed care may be a necessary evil, but I can't wait until clueless companies like Apria are forced out of business by providing this level of ineptitude. And by the way, you can probably purchase a new machine for less than these people will charge you for the rental. My rental price was about $1,500, and the cash price for what I received from an online supplier was less than $600. A week after obtaining my equipment from them I am having difficulty with it and can only call and leave a message for someone to call me back, plus they have called me to ask what equipment they gave me and I can't call them back directly either! It's almost as if I was being punked, except I'm not. How can they not know what prescribed medical equipment, dispensed by a licensed healthcare professional, that they gave me? Apria has failed me as a customer. read more

Needed a scooter type of walker delivered to me. When delivery truck came, the guy had a regular walker. I didn't accept it so delivery guy said the correct one would be delivered the next day. So ok, after the guy left I thought about it and decided to confirm that I will be getting the correct one the next time. Called them and explained what happened and the lady told me to contact doctor to summit another request to my insurance. So after talking to my doctor as well as my insurance company, they both told me that the correct info was submitted. Called Apria again and got the same BS. This time I was able to log into my insurance website and print the referral that was submitted to Apria. I told them that I had the referral in front of me and they still gave me the same BS (I guess they can't read) so I asked for a manager. The manager was very helpful and had the information the lady on the phone did not (I guess). Basically the only helpful people in this company were the manager and the delivery guy. Poor customer service. read more

If I can give zero stars I would. In my case, I have a broken foot and I have not received my knee walker as of this date. Two weeks now and still no walker. Numerous calls for the past 4 days and talked to several customer service people to straighten out where it is. Several times I had to give my information which was given since the beginning. First they thought I needed crutches so I had to explain that I had them already. Then I was told that I needed to have the crutches and tried them before they would send the walker. I asked how can you override a doctors order especially when my insurance accepted the doctors order. If my doctor didn't think I needed a walker I wouldn't be talking to you. Then I was told I needed to have a walking boot l, well I got a walking boot since the beginning of this. This past Sunday I made a call and the person I talked to was very patient and understanding. I feel sorry for your customer service team. Meanwhile I have furthered damaged my BROKEN FOOT because I'm not supposed to bear any weight on it. I'm considering contacting a lawyer today since I cannot go to work over my boss concerns of further damaging my foot more. This is unacceptable for a company to operate in such a manner. read more

I took my mother today to Apria in Jacksonville, FL. When we arrived at the office on Phillips Hwy we were greeted by a woman who asked us to wait for a woman named Maria who would take care of us. A woman asked us if it was the first time in receiving a cpap. My mother proceeded to answer the questions. We were then asked to wait in a small waiting room. We were waiting approximately 20 minutes. My mother had the first appointment after lunchtime. The woman came in and immediately began to explain about the machine and what my mother was going to receive. There were no formal introductions. This was my mother's first time being diagnosed with sleep apnea and this woman speaking quickly and stating instructions. She stated that the manual had general instructions but the care and usage she needs to explain. I asked if everything that she was telling us was in the manual and she stated the instructions were in the manual but actual care she needed to explain. As she proceeded to remove a mask from the box, I asked would my mother be able to try other masks if she did not feel comfortable with the particular one that she took out. She stated my mother would need to take the one she had with her and then see if after using was not suitable for her. I told her per my mother's doctor that when she comes to see about a cpap that she would be able to see a few different masks and then make a selection. She stated that information was over 7 years old and they do not do that. She also stated that my mother would have to replace the cushion barrier every 10 days. I asked do we call directly to the local office for replacements and she stated that we would need to call a customer service number which is not located here in Jacksonville, Fl but may be somewhere in the US or in the Philippines. As she went on, I began to look for reviews and my red flag went up. When she finished bombarding us with information that we were still not sure of, my mother and I made the decision not to accept the CPAP and consult with the doctor. I told her this and she was not pleased. We felt that this was not a consultation visit and was straight up here you are, this is what you need to do and everything else was the manufacturer here, the manufacturer there... Needless to say not a good feeling about service received. read more