This is in reply to Susan W's review of Westland House…read more It is interesting that the sibling who lives 2400 miles away and visits the least has such a strong opinion. Let's talk about the snafus. These include medication not being given, sometimes for days at a time. A catheter bag put in backwards, which caused urine to back up into her bladder. Not surprising, Mom had a UTI shortly thereafter. Staff using Mom's personal supplies without replacing them and even using her blood pressure cuff on other patients and returning it hours later. There were also many instances of items missing from her room. Most were eventually replaced, often with a lesser quality product. Even though showers were scheduled ( and paid for) twice a week, they were routinely skipped, sometimes for weeks. We had to hire outside help to bathe her. The final snafu was an aide who was going to give mom the wrong insulin dosage, 3 times the level she should receive. There is a strong possibility that dosage would be fatal. You might also look up what the acronym snafu stands for. It is a military term, Situation Normal, all Fxxxxxx up. That is actually an accurate description. There were numerous complaints to the Department of Licensing and Regulatory Affairs (LARA) while our mom was alive and if you look now, there are at least 5 additional complaints since her passing in October. Keep in mind there are only 50 residents at Westland House. Please see the attachments showing a few of the many complaints. As for Chris, he does make a good first impression. We talked to him for an hour about the issues at Westland House. We mentioned that Wanda is overwhelmed by the job. Chris agreed and said they are hiring a full time nurse ( finally) in addition to Wanda to handle the workload. What does that tell you? Chris agreed that there were on going issues with medicine distribution, housekeeping and general staffing. He thanked us for our comments and by his tone, you could tell he knew about a lot of these issues. Soon after the potentially lethal insulin incident, Chris called us back and said that we were banned from the property. So, instead of addressing the life threatening issue, you try to silence the messenger. The people that Susan W saw on her rare visits were probably the hospice staff, which we initiated. We also fought with Westland House for months on the issues listed above and there was some marginal improvement. Susan W saw improved service from our months of battles. Susan W's assessment of a family member's alleged belligerent behavior had to come from Chris, Wanda or the other siblings. And getting animated when someone is potentially harming your mother, or worse, just shows you care. Now, the rules for senior living facilities are clearly in favor of the facility. They can evict the resident or banish a person for the slightest of reasons, or no reason at all. We also had an ombudsperson from Wayne Country on the case, who worked with us for months. She did a great job. I'm guessing Chris's radical about face happened after he talked to his legal team. They probably weren't happy he told the truth about the conditions there. If you actually do decide to put a loved one at Westland House, keep a detailed log of every major issue and problem and file complaints with the State. We kept the records of the numerous medical mistakes. Every senior living facility has issues. The issues at Westland House are dangerous.

all i experienced was a bunch of unhappy workers pushing people in wheelchairs and leaving them…read morealone

My mother, Dolores Curran, was extremely well taken care during the four years she was there…read more Wonderful staff and facilities.

My mom has been at woodhaven assisted living for two years. She and I love the care she receives…read morethere. The staff and management are awesome. Always available to help. Thank you!

The staff, starting with Mr. Tom Little, is warm & welcoming, handling daily issues quickly &…read moreprofessionally. Maintenance person Joe is outstanding! Office personnel are always positive too. Love the Passion Care supervisor's attention to our concerns for our memory-care resident. Thank you so much.

My aunt just moved in, and she is enjoying every part of this community. Very cozy and everyone is…read morevery nice. We had lunch with my aunt here one afternoon (all meals are homemade) and it was delicious. Definitely would recommend The Bellaire for families to put their loved ones.

Outstanding Senior Living Facility. Very clean and well maintained building and property. The…read morestaff because like an extended family to our family member. Professional, caring, friendly and always respectful. Complete peace of mind.

This agency seems to really care about there clients. Everyone that has been out to assist my Mom…read morehas been professional, courteous and kind. And Diana...I can't enough good things about her. She handled the intake and meet n greet and even handled a few sessions with my Mom personally. I truly appreciated the care and attention given. If you or your loved one needs a little help with the day to day..you should consider Visiting Angels. They are a blessing.

I have worked for the company for half a year and I absolutely love working for them. The clients…read moreare wonderful and the bosses really listen.

The perfect place for my dad who needs support but still wants some independence. The building is…read morebeautiful, food is fresh with much variety offered, staff are caring and helpful. They truly know each resident well. A family atmosphere for sure.

Things were good for a while, but then my relative was asked to leave because of non-compliance…read more Never was entirely clear on this as relative seemed happy there and staff seemed to like this person. I would be cautious about moving here if person needs much assistance. Although they mention assisted living in their descriptions, they are not licensed. Be sure you know the difference between licensed assisted living and senior living as moving is not fun.

Highly recommend Synergy HomeCare. They took excellent care of my Aunt in her final days. The…read moreSynergy staff treated my Aunt with dignity and respect.

I would (and actually have) hired Synergy to take care of my own family. The staff truly cares and…read moretakes the time to find the right caregiver to suit each family's needs. It's truly "tailored to you" care to meet the needs of anyone and everyone.

Kingsley has the most wonderful and caring staff that we have ever encountered. A new and…read morebeautiful facility. The food is very good, rooms are clean and would recommend to anyone.

Kingsley is simply outstanding. From the cleanliness of the facility, the size of the rooms, the…read morefood, the Director of the facility, the Marketing person, the nursing staff, the caregivers, every element exceeded my expectations. After looking at multiple places, we decided to place my 92 year old dad at Kingsley for short term care. This was our first experience with assisted living, and needless to say we were all anxious that he would have a good experience. He went kicking and screaming. The anxiety quickly melted after our first discussion with the marketing person, and subsequently with all of the care and attention he received from the entire staff. They truly took care of him from their hearts and took him in as family, and eased our minds. When he discharged from their care, several staff members gave him hugs, and he told them he wanted to come and stay again, the best compliment of all. Later, he told me he enjoyed the food, and this man is a finicky eater. I cannot speak highly enough of Kingsley. It's a clean modern facility with an outstanding, very caring staff. God Bless them.