I was brought to the emergency room by my roommate because I was having chest pains, could not…read morebreathe, and was feeling numb on one side. I was extremely out of it and struggling to communicate. The security guard at the front began my interaction with this hospital with rolling her eyes at me as I struggled to get my I.D. out and loudly saying things I was having trouble comprehending. I was obviously disoriented and it seemed to take too long for her to gather that and get me into the hospital. I certainly was not in any state to do anyone any harm, I could barely work my hands or walk steady. I was again met with eye rolls inside, asking my name and date of birth when I just gave it at the door. I gave it again to her and then waited, after a few minutes that felt like forever I began to panic making it worse. I was the only one there and feeling like I was dying, I wondered why isn't anyone taking me seriously? I felt like nobody was treating this like it could even possibly be an emergency and began getting frustrated and asking if I am going to be able to see someone quickly. The receptionist just rolled her eyes and didn't answer, she said they will let you know if it's an emergency. I was really taken aback by the lack of empathy. Then the next person asks my name and date of birth again. I give it they say I am giving it too fast and panicking. I said I have given it to two people, I begin crying, struggling to breathe, and give it again. More eye rolls. There was still absolutely no attempt from any one of the staff to be empathetic or reassuring at this point. I do know about panic attacks and had experienced ones before, but this felt different and like a very real medical emergency. This is three people now who were so rude and mean to me on one of the most vulnerable times of my life, that I am ashamed for them. More waiting, and then a few cursory questions and eye rolls and I get asked my last period a few more times, even though I came in on my period. They took a pee sample and then seemed surprised and asked me, are you on your period? Oh we didn't need to take that sample. It seems they don't just communicate with one another there either. They were very nosey about my roommate, an elderly man, who brought me in. It's stupid, and so disgusting, to insinuate that I would have a partner that old. I needed a ride and he was there at home. The ladies there reminded me of the mean girls from my high school. The last person I saw, the doctor, at least did not roll his eyes at me and was not overtly condescending like the other staff I encountered there. He actually talked to me like a human. He did explain that it was a panic attack. I did mention that everyone there has made me feel stupid for coming in. He said, you still did the right thing by coming in. One of the nurses who had been rude to me was there and agreed with him, her tone suddenly seemed to have changed to much warmer with me. They then took a blood test and I did get good info from that to follow up on. I did have some medical things to look out for. That was the main silver lining of my visit. They gave me meds which brought me down quickly and made me fall asleep. I slept well that day. I am thankful for them, and for the medical care I received, but I do think having some bare minimum empathy should be required if you're going to be working in an emergency department. People are coming in some of the worst days of their lives, and at least not going out of your way to be rude and make fun of patients would really go a long way.

Charge nurse Lily Bay is just awful inside and out!…read more I had a very upsetting experience with the charge nurse, Lily Bay, during my mom's hospital stay. My mom was in a very serious condition and was coughing up blood. I had been paging for a nurse for about an hour because I didn't feel comfortable leaving her alone while she was in distress. Instead of a nurse coming to speak with me, hospital security and police officers entered the room and told me the charge nurse had said I had been asked to leave. No one had spoken to me before that, and I had been waiting to talk with a nurse before leaving. The situation could have been handled with a simple conversation. Instead, having security and police come into my mom's room while she was already in a vulnerable condition caused unnecessary stress and upset both of us. My mom became visibly shaken after seeing the officers. This was not the first time I felt uncomfortable during interactions with this charge nurse. Based on my experiences, I felt I was treated differently than I should have been. I found her communication to be dismissive and sarcastic, and I did not feel that my concerns for my mother's well-being were taken seriously. I have already reported this incident to hospital management because I believe patients and their families deserve to be treated with respect, compassion, and clear communication. I hope the hospital reviews this incident so that other families do not have a similar experience. Based on my repeated experiences, I left feeling that I was treated differently and unfairly.

This office have great nurses and I don't normally give a negative review. But me and my mom had a…read morevery disappointing experience with Leslie at Concord Health Lab. On more than one occasion, he created unnecessary delays by insisting on redundant paperwork, even when the doctor's order was already visible in their own system. Instead of acknowledging the order, he refused to proceed until it was faxed directly to him, which caused a long and frustrating wait. What made the situation worse was the lack of customer service. Rather than helping to resolve the issue, he was dismissive and rigid with processes that didn't make sense. I had to personally call my mom's doctor's office multiple times to fix something that was already completed on their end. This not only wasted our time but also created added stress during an appointment that should have been simple and straightforward. In my opinion, Concord Health Lab needs to provide better training on customer service and efficiency to this lab technician. Patients deserve a smoother experience without being caught up in red tape and poor communication.

No one exists at their front desk to answer the phone so I can speak to a representative. Are they…read moreall always on break or something?

Services have drastically gone down in terms of responsiveness and patient care. 2 month old…read moreElectronic messages are not acknowledged and ignored despite repeated follow-ups by phone and face-to-face visits. When queried by phone, staff who takes messages have no clue on why my electronic messages are not responded to. When I asked the provider (finally an appointment just to ask when I can get the requested item which is already 3 months in process), I could not get a turnaround time. John muir concord used to be a stellar medical care clinic but not sure why quality and customer care went downhill.

Two incidents with the office staff here…read more 1. I requested a lab test order. Staff calls and tell me it was placed. I go onto my chart to verify. Not there. Emailed follow up. No response. Site says allow 48 hours for response. What are the staff doing for 2 days that nobody is monitoring these emails? Are they so busy that literally every minute that they are in the office that they can't monitor these in a timely manner. Business response time should be 2 hours. How about a level of service here? 2. Several months ago, requested a prescription refill. Called and emailed the office. They tell me they can't call the order in, the doctor has to write the prescription out, I will have to give them 48 hours. It's Friday and I need the meds for the weekend. You want me to wait til Monday? I asked her. She said yes. The doctor can't call in the order? No she says. Why not? I ask, he called in the order last time. Are you really there to serve the patients?

My uncle is at this facility and Deja needs to get a raise. She answered all my questions regarding…read moremy uncles food needs and/ or restrictions and got me connected to his nurse so that I can speak to him quickly. She was able to facilitate the DoorDash delivery as well. I thank her for her help and patience as I sent my love from Vegas. I have never been to the facility but my mom is on her way to visit.

Horrible service accidents happen regularly with patient . Broken bones bruised parts of my wife's…read morebody , communication is a one out of 5 .! Call to check on your family member is terrible! No answer . If you or family doesn't visit , good luck

I've been here several times for MRI's. I have issues with…read morethese procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later.

I was referred by my primary care provider to get an MRA of my brain because my family has a…read morehistory of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs.

I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

Alsheimers Disease Treatment at John Muir Medical:…read more I'm in the middle of trying to help my sister with Alsheimers. Disease. My sister's Primary Dr. is at John Muir Medical Center, yet my Sister is stilling being prescribed medication that was in use 10-20 years ago and not even the Recommended dose! If that doesn't work the Dr. said she might try the new medicines available! My sister will only be in the window of treatable help for a limited time... I surely do not understand why my Sister's Dr. hasn't explained to my Sister and her Husband that my sister might respond if she was referred to a more studied and progressive Neurologist while she is still in a treatable stage!?! Sincerely, sister Linda

I love how efficient things work. It was very easy to schedule my appointment, and my visit with…read moreDr. Hector Montoya was very good...he is direct and clear, but also adds a very nice human touch to the interaction, making sure I have all my questions answered, providing his clinical, but also personal advice, and giving me clear post exam instructions.

Occasionally, I'll go to this Kaiser Permanente for certain appointments, such as flu shots, COVID…read moreshots, eye appointments, travel vaccinations for exotic destinations, or even to pick up medications. This location has several buildings, so be sure to double-check your email reminder to know which one you should be going to. Luckily, all the buildings are one story, and they have a giant outdoor free parking lot, making parking easy. One downside is that the pharmacy wait can sometimes be a nightmare, so when possible, I opt for mail delivery instead. Overall, I've had mostly positive experiences here, and it's a convenient location for specific medical needs.

My daughter had surgery, and her on-call doctor specifically told us to go to the ER because she…read moremight have a blood clot. As a mother, I was already scared and worried about my daughter. I want to acknowledge the people who were wonderful: the intake nurse was kind, Kimberly was absolutely amazing, and the security officer was very helpful and compassionate. Unfortunately, one nurse, Megan, completely changed the experience. Megan was passing by and told me I had to wait in the waiting area. I understand that there are policies, but there is a right way and a wrong way to communicate with people. A simple explanation and a little empathy would have gone a long way. I waited 3 hours in the waiting room. My daughter was in pain, on crutches, and crying. She asked to go to the bathroom and couldn't even open the door. Megan, why didn't you help her? Isn't that exactly the kind of basic assistance and compassion a patient should be able to expect from a nurse? My daughter was vulnerable, hurting, and scared. It is absolutely not okay to treat a patient in that condition like she's an inconvenience. Then I had to take an Uber to the hotel to get her medication and come back. I asked security if I could give the medication to her. Megan came outside, asked what medication she was taking, and then said, "I'll order them." Seriously? If you had simply listened to me and explained that from the beginning, I could have avoided making an unnecessary trip back and forth. I also went to the front desk because I wanted to file a complaint and was told they didn't have a phone number for me to call to make a complaint. That is unbelievable. And then Megan told my daughter that her mom could come inside but couldn't be mean to the staff. Megan, we didn't come to the ER for you. We came because my daughter needed medical care. Your attitude, lack of empathy, and the way you spoke to us were completely unnecessary. A nurse is supposed to provide care, comfort, support, and advocacy for patients when they are at their most vulnerable. Unfortunately, Megan was not that at all. My daughter was there because she needed help annot attitude or judgment. Shame on you, Megan. Thankfully, Kimberly showed us what compassionate nursing actually looks like. She listened to my daughter, helped her, and made her feel heard and seen as a patient. I will always appreciate her for that. This isn't about expecting special treatment or asking staff to break rules. It's about basic human decency, empathy, and patient care. You can enforce policies and still be kind. You can set boundaries without making patients or their families feel like a nuisance. My daughter came to the ER because she needed help. She deserved better.

I just want to give a huge thank you to all the staff at John Muir Health. From Registration up…read moreuntil discharge, everyone has been so kind, friendly, and caring. Priscilla in PreOp was amazing. She has such a warm personality and made me feel very comfortable. The surgical team was great as well, very friendly. Although the interaction was short due to me being knocked out within a few minutes from the anesthesia. Kristine in the 5W Post-Surgical Unit has also been great. She's been so kind and attentive, and I appreciate her. The entire Post-Surgical Unit was great and worked as a team. Overall, I've had such a great experience at John Muir Health. I wanted to give everyone a well-deserved shout-out. Thank you for taking such good care of me!

3rd time I've driven to this this place after confirming the day prior and arriving to them being…read moreclosed. The last time- we were put on a waitlist for a PET SCAN because they didn't have any available appointments sooner than many weeks out. We were given a call on a Friday afternoon for an opening the following morning, confirmed details with the woman who called, and arrived to a separate woman downstairs saying the appointment was cancelled because we didn't answer. Wtf? We spoke to her because SHE CALLED US. I'll never forget how sad and disappointed their patient was driving home and listening to them sniffling and fighting back tears.

13-chairs available in the waiting area. Some reading material is also available. I was not a…read morepatient and only experienced the waiting area.

What a wonderful opportunity and such a loving staff, Dr is a compassionate man who cares for his…read morepatients suffering and really is obvious when you meet him! Marcie is super sweet and the staff all in all are wonderful I've only been there a few times now, but these are a group of people who not only show compassion but also are providing a service with a attention to detail. I'm so happy so far and thankful they are here in concord. Highly recommend!

From the owner: Advanced Integrative Medicine and Mt. Diablo Hyperbaric are medical practices designed to solve…read moreyour health issues, rather than cover up or just treat the symptoms. Dr. John Toth believes that too often medications are prescribed to cover up symptoms, leaving the real cause of the problem unanswered. With additional training in Integrative and Alternative treatments, Dr. Toth has insights into other potential causes of illness, causes that will most likely not be addressed by a traditional doctor.