Had an emergency just this week and choose to go to concord location as our last experience in WC was not favorable. Thankful we did because our experience was a lot more pleasant. My family member coming off the ambulance was immediately put into a room to be assessed. A nurse came right in to check on her. The doctor was there soon after to talk to us. Everyone from the security guards at the door to the ones checking us in were all kind and helpful. We will choose concord location from here on out if this level of care is what they give! read more

My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I would like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses. read more

My mom had a hip replacement surgery and this is the second time she had this procedure. Unfortunately both times the nurses and front desk staff on floor 3 are unprofessional and rude. When I first came in to ask if my mom was placed in a room, the front desk lady. White woman brown hair and turtle shell pattern glasses. Was rude and unhelpful. I understand they're are busy and I also work in healthcare but if you're having a sh*tty work day or hate your job don't take it on the patients. Dr. Louay Toma is a wonderful surgeon and I recommend him but unfortunately the nursing staff is terrible! They need an empathy and compassion course. As well as having more patience for non English speaking patients. read more

Charge nurse Lily Bay is just awful inside and out! I had a very upsetting experience with the charge nurse, Lily Bay, during my mom's hospital stay. My mom was in a very serious condition and was coughing up blood. I had been paging for a nurse for about an hour because I didn't feel comfortable leaving her alone while she was in distress. Instead of a nurse coming to speak with me, hospital security and police officers entered the room and told me the charge nurse had said I had been asked to leave. No one had spoken to me before that, and I had been waiting to talk with a nurse before leaving. The situation could have been handled with a simple conversation. Instead, having security and police come into my mom's room while she was already in a vulnerable condition caused unnecessary stress and upset both of us. My mom became visibly shaken after seeing the officers. This was not the first time I felt uncomfortable during interactions with this charge nurse. Based on my experiences, I felt I was treated differently than I should have been. I found her communication to be dismissive and sarcastic, and I did not feel that my concerns for my mother's well-being were taken seriously. I have already reported this incident to hospital management because I believe patients and their families deserve to be treated with respect, compassion, and clear communication. I hope the hospital reviews this incident so that other families do not have a similar experience. Based on my repeated experiences, I left feeling that I was treated differently and unfairly. read more

A. They use 2 pills out of a bottle of 50 and charge you for the full bottlle at a cost 10 times what the pills cost at Walmart, and then they don't give you the bottle with the remaining pills but throw it away in the trash B. They contract for help from an outside consultant but don't tell you before hand that you have to pay for some of his charges. Ouch! Ouch! Ouch! read more

Charma at the front desk check in is nothing but rude with no customer service skills, no hi how are you, nada! Regardless of it being the "law" when speaking to my adult daughter while I'm standing beside her as she felt she had to reiterate, her attitude and lack of professionalism is not warranted. Hope she has a great day too! lol And here she's the face and of your front representative. Wow read more

Although I am no stranger to John Muir since moving to Walnut Creek 3 years ago, I went to John Muir Concord Campus for the first time to have my appendix out on 07/27/2023. Given that my previous John Muir surgeries were in WC, I was curious how my experience at JMCC would compare. When I was first called back, I was impressed with how big the rooms were in the Short Stay Unit and that the rooms have private bathrooms. Given that I didn't have to stay overnight, I wasn't expecting this type of room at all. The people who took care of me there were Linda, CNA, Sequoia, CNA student, Diane, RN, and Shelby, phlebotomist. Both Diane and Shelby were able to poke me one time each to start an IV and draw blood, respectively. I have small veins so anyone who doesn't have to poke more than once is a winner in my book! I had no idea I was in Short Stay until Denise came to take to pre-op. She was so funny and energetic, which decreased my anxiety a few hours earlier. Once in pre-op, I met with Elena, RN (pre-op), Monica, RN (OR), anesthesiologist Dr. Leung, and surgeon Dr. Lo. Everyone walked me through what to expect and made me feel relaxed. Dr. Leung also called me the day before, which is a first for all of my JM surgeries. Once in the OR, I meet techs/RNs Jonathan and Gabe as well as see the robot (first robotic surgery as most of my previous surgeries were ENT). Thats all I remember in the OR, thanks to the anesthesia. :) Before I knew it, I was in recovery and Dr. Lo said the surgery went well. I was quite sleepy so the only nurse I remember was Myra. I think there might have been one or two other RNs whose names I unfortunately didn't get (my apologies!). My surgery buddy Jerome was quite popular! The doctor I work for operates a lot at JMCC and now I know why. Although I hope not to need surgery anytime soon, I hope I can come back next time I need it. Thanks everyone for taking awesome care of me (and Jerome)! read more

John Muir Health, Concord Medical Center - Pre-op selfie with my loyal surgery buddy Jerome (appendectomy on 7/27/2023) - Medical Centers Near Me - Concord, California

Emergency care was excellent for me. I used the Emergency room twice. The physicians were calming and explained my health problem to me and how to move forward with care. read more

Shout out to all the amazing and caring staff here at John Muir. From their ER staffs to their in room staff to their food nutrition to their cafeteria staff. They were all on point to provide phenomenal experience. Shout out to their security staff with their quick checkin. I also appreciated they had a full cafeteria with grill and fresh veggies. There's also a coffee kiosk with a barista on site that made my delicious cappuccino. I'm very impressed with John Muir's excellent service. I can't thank you enough. Cheers! read more

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It was top notch care from every person. Very well run hospital. Everyone was friendly, knowledgeable, caring and professional. Thank you very much. read more

Post op urologic procedure 4/18. Guess the procedure went fine and MD/ anesthesiologist and post procedure recovery all fine BUT once back at a room at the nursing station "care" was hopelessly TERRIBLE. Nausea: no antiemetic Pain 8-9/10: one 5 mg norco Got the distinct impression staff didn't give the proverbial rats ass read more

I've reached the age of maintenance. This means I received by first mammogram and have had many rounds of blood tests. I was referred by my regular physician and the scheduling was made very easy. For the blood tests I go through a different website but once you're scheduled its very easy to get in and get out. Make an appointment for blood tests. Do not just show up. As to the mammogram part. I scheduled over the phone with radiology. My first appointments was at night after 7pm. Which is really convenient. It was easy enough. Staff was very helpful and nice. I had to come back for a second mammogram that resulted in a biopsy. That review will be for a different medical facility The second mammogram was more intrusive and reviewed by the radiologist the moment it was completed. They gave me all of the information to schedule the biopsy and what it wall entails. This medical center is conveniently located to my home and office. I can go to get blood taken as early at 7:30am and be at work right at 8:00am. I've had multiple good experiences here and would recommend. read more

John Muir Health, Concord Medical Center - Medical Centers Near Me - Concord, California

Took elderly handicapped in-law to get a CT today. Useless front desk security wont help her back she cannot walk said I could park in front for a bit then said it actually wasnt okay an I could get towed. CT tech would not push her back or help her onto CT table. basically if you need help they could give a rats ***. Spoke to my wife who said it was the same when she took her to an appointment. Basically if you are handicapped no one is helping you get around you must have someone able bodied to park and do it all. They will do the bare minimum and charge the highest they can. read more

I got hospitalized and sent to the psychiatric ward here for homicidal ideation AT 13 (Call me crazy I don't really care), and let me tell you... The experience being there was pretty scary in the beginning, but after staying for a couple of days, you get used to it. Fan and Autumn, my former roommates during my stay, if you're reading this, you guys warmed my heart up in a good way. Here are some honorable mentions of awesome patients I met that made me more comfortable staying: Aleah, Sean, Max/Maxwell, Jordan, Shyla (First friend I ever made there, I hope you're doing well), Emmy (Really nice and friendly), Thomas, Nati, and many others that I forgot the names of. The food was okay, but the eggs didn't really have any seasoning on them. The code greys made me anxious so I hid under my blanket lol. And if I remember correctly, my room number was 173. But overall, pretty great psych ward to stay at. Group time was so fun tho. :) read more

Went to emergency with chest pains and was unable to get immediate help. I was told to wait in line behind 6 to 8 people. I explained I'm having chest pains I was told sir you have to wait your turn. I went back in line in complete disbelief. Got my phone out dial 911 and was ready to hit send and I decided well let's just wait. Maybe if I go into full arrest while being in this line waiting to be registered maybe that'll be a good enough lawsuit to make me rich well 8 to 10 minutes went by I got up to my turn on the registration. I go maybe you don't understand chest pains OK I may be having heart attack. She said, sir I don't care you have to wait your turn and I go well that's all I need to hear so I dialed 911 and requested an ambulance to pick me up at John Muir Concord emergency to which they refused because I was already at the hospital so here I am now OK what do I do? I'm gonna die here before I get to see a doctor. WTF is wrong with John Muir Concord Emergency read more

Our family is deeply grateful to the Cardiovascular Department at John Muir Hospital in Concord for the exceptional, lifesaving care my husband received. He underwent urgent five-vessel coronary bypass surgery, and from the very beginning we felt he was in the best possible hands. We are profoundly thankful to Dr. Murali Dharan, whose skill, decisiveness, and professionalism saved my husband's life. We are also very grateful to Dr. Andrew Dublin, who immediately recognized how serious the situation was after the angiogram, acted without delay, and continues to provide excellent ongoing cardiology care. The teamwork between the doctors, nurses, and staff was outstanding. A special thank you to the ICU nurses and the CV PCU (Cardiovascular Progressive Care Unit) nurses. Their compassion, attentiveness, and professionalism were extraordinary. They cared for my husband with kindness and respect and supported our family during a very frightening time. Because of this incredible team, my husband has a second chance at life. Our children still have their father, and our granddaughter will grow up with her grandfather. We cannot thank John Muir Hospital enough and highly recommend it to anyone needing cardiac care. read more

While it isn't the newest hospital I've been in, what the physical appearance may lack is more than made up for by their staff. The entire staff is attentive, caring , responsive and . They called me often while my mom was in there for a few days. Very impressed. My mom loved it too and didn't want to leave. Imagine that read more

Your Allied Universal security guards have now twice held me up for over 30 minutes while they chatted with each other, making me late for my appointments when I arrived over 30 mins early. You're paying all those security guards to sit around and chat with each other....waste of money. Get a real security company...Allied is the bottom of the barrel. read more

Talk about horrible security officer. Today my wife has surgery and instead of walking into a friendly face or a face that you can tell everything is going to be okay. Noooooo!!! So sit back and let me tel you what happen. On 5.25.22 I mrs dendinger was checking in with my wife at John muir concord when we saw this Hispanic couple in front of us checking in with the Allied universal officer Markalee M. The Hispanic male wearing yellow shirt with blue jeans and the lady next to him wearing green sweat pants with a white shirt with gray shirt sleeves where checking In to go to level 2 of the hospital same place we where going to. The male spoke no English so obviously he did not understand it as well. So officer Merkalee decided to say "I still need to see your COVID card" the male walked away from her as he did not hear her. Officer Markalee decided to say "this is why I fucken hate people" like wow!!! Really??? As a Account Manager of a security company hearing this made me so mad. First of all if you are at work you need to be professional and not rude second you are supposed to keep your composure. What this officer said was beyond disrespectful specially me being a bilingual person. Not only that but there was no need for that type of comment if you don't like working with people then get a job inside a office. This honestly made our day and our experience here bad. I honestly feel the manager for this security company checks on her/his team this speaks so low of the type of management these officers have. I honestly would not want anybody like that working for my company or a site like this read more

John Muir Health, Concord Medical Center - This is the officer that said "I fucken hate working with people" - Medical Centers Near Me - Concord, California

I've refused to see a doctor in many years because I was always afraid that I would pay a ton of money for no help and that is exactly what happened here. Guards were rude, all of my tests were useless, and I paid so much money even after insurance. When I tried calling or messaging to ask a question, they kept giving me the run around and/ or would give me wrong answers for hours. The doctor himself was fine. My experience here has been a headache. read more

Came here to see a nurse practitioner. She was extremely rude. Made me feel uncomfortable. As of now I will never return as a patient.

This is not about the doctors and care, it has been excellent once you get to them. It's about getting to the John Muir website trying to leave a message to my doctor(s). The internet John Muir gatekeepers blocked me from leaving a message getting to my doctor(s). I could have easily left a message to my doctor(s) during prior years but they have changed it. I could not get an earlier appointment with my primary doctor, didn't want to wait another 5 months. So the gate keeper said they will contact me with telemedicine appointment but never did. Had no idea how serious my situation was, an appointment with my doctor would have expedite it the treatment. As a result my cancer treatment has been delayed for over a year. A few months to see my primary, few more weeks for blood test, more weeks for additional test, finally a month to see specialist, then a months for tests authorization and more doctor's visit. This business cascaded to over a year, now waiting for a treatment plan. Should have been half the time without a gatekeeper. Why are so many John Muir websites grayed out and I could not get into? I could only log into one (MyChart), the one that blocked me. read more

They left my blind Father in Law in a room by himself for over 5 hours. He had Covid, so they wouldn't let anyone go in and be his eyes. A couple of the nurses were great but their communication is simply terrible. They told us this morning at 10:00 am that my Mother in Law could be picked up anytime after 4:00pm. Two hours later, we were told by someone else that we would have to have oxygen in our car when we picked her up. Then, another 3 hours later we get another call saying we have to schedule a pickup time and they would need time to prepare. Why was none of this communicated in the first place? So, we set up an agreed upon time to pick her up. We are here at the agreed upon time and she still has an IV in her arm and no one has given her discharge papers. Unbelievable. We are 3 hours past the time we were told we could pick her up. I guess they have endless hours in the day to sit around and wait all day for everything? I've never dealt with such a poorly managed hospital in my life. Do yourself a favor and go elsewhere. If you don't, whatever time line they give you expect it to actually take 10x longer than stated. It's going on 8pm and who knows how much longer we will be sitting here in the parking lot, waiting for them to get their act together & actually discharge 1 patient. To add insult to injury, when we were finally able to get her they dented our car with her wheelchair, after refusing help. read more

I just left the emergency room with my 21 month old son who was being seen. I was waiting for my discharge paperwork, and I went outside of our room to ask someone if I can leave because it was getting hard to contain my son in the room. The nurse yelled at me and said to stay in the room in such a rude way. Then said ok well shut the door then and yelled it out loud. (Again Very rude tone and yelled at me). Everyone else was so nice and accommodating. I use to be a nurse and this is not how you treat and talk to someone. I left in tears because of this specific nurse treated me. I wish I would have gotten her name but I was so focused on my son that I never looked at her badge when she checked us in. She's very rude and doesn't know how to speak to patients. I looked at my discharge paperwork and I think the nurses name was Cristina read more

My husband went tothe ER last weekend - We had the MOST positive experience. from the moment we walked in until we left everyone was so professional and helpful - we could not be more appreciative! thank you especially to Jillian and Staci - also Dr. Aghareza - You made a tough night much easier with your kindness. read more

Great staff Barry friendly excellent customer service skills have always been treated. Well I've always had very good care. I would say it's probably the best hospital I've ever gone to. If I have to go to a hospital this would be the hospital. I would recommend to anybody hospital in the Bay Area. read more

I love John Muir great staff doctors but the place is nasty the emergency room patient wait area is so nasty floors nasty patient rooms in Er are dirty that place need to get cleaned up. What could improve is cleanness. read more

I had to give this hospital a one star. I am a person with a lot of medical issues and one of them living with chronic pain. When I go to a hospital it is my last resort! It's when the pain is so bad that's it's unbearable. When you go to a hospital you are going there to get help. If you were able to help yourself you would stay home instead of paying x amount of money. Like who wants to pay for a hospital visit. With my autoimmune disease it comes with chronic pain. My recent experience was a few weeks ago. I came into the ER with a pain level that was unbearable. I have been dealing with this for many years and have had to become my own advocate. Once they put me in the room, I was laying in the bed crying because the pain was so bad. I understand the ER doctors aren't specialists when it comes to this medical issue. However when the doctor came in she was kind at first, I explain my situation and my medical history. Telling her that I get random flare ups and when this happens I know exactly what helps because I've been dealing with this for years. As I'm sitting there crying explaining everything, my husband and I could see the instant judgment on her face. She said let's start you off with some Motrin. MOTRIN!!!!! If Motrin worked I would have stayed home and took care of that one my own. Why would I come here if Motrin worked?!?!? I told her that won't work and it would be a waste of time and prolong my pain. So she asked what helps and I told her. Because I told her that a opioid was the one thing that worked ( dilaudid) and because it's a narcotic I could see the instant judgement in her eyes. That look: here's another drug seeker. I get it, there are people that do come in for that one purpose but I'm not one of those people. To be treated like it, is beyond infuriating!!!!! I'm coming here to help because I'm at my last resort and all I get is judgement!!!! I've been there before and if they took a second to look at my history they would see that! Instead they just make me suffer because it takes them forever to do what I tell them what works for me and my pain. Every time I have prolong my pain because the ER doctors don't listen. Don't ask me what helps if you just want to fight me on it. After having to wait for what seems like forever she finally listened, and what do you know, once I received exactly what I said works finally my pain becomes manageable. It's so sad that every time I have these flare ups the one place that's suppose to be there to help you just causes you more stress and anxiety. Please be better to these kind of patients. Just because you can't see with your eyes the pain chronic patients experience doesn't mean it's not there and we don't feel it. I would do anything to change my situation and wouldn't wish this life on anyone. So I ask all you ER doctors to be kind to us, don't automatically assume and judge us. Be better and feel lucky you don't have to deal with this. I would trade places with you any day. So be better! Sincerely, Chronic illness patients! read more

John Muir Health, Concord Medical Center - Medical Centers Near Me - Concord, California

As an avid runner, dealing with back aches, overall body aches are all part of the nature of the beast. For the longest time, I would take prescription Ibuprofen for my aches which would usually work. However, last Sunday (10/30) I strained by back while running again. Unlike previous strains, my back was stiff and tight. Taking prescription Ibuprofen didn't work. This was affecting my mobility as I was having difficulty bending. On Wednesday, I emailed by John Muir PCP. Based on past experience knowing my email would take John Muir days to respond, I also emailed my previous PCP at Sutter Health. Here's the exact verbiage of what I wrote to both John Muir and Sutter Health.... "Dr. _____ As an avid runner, I constantly have lower back pain. The pain notwithstanding my back is tight which is affecting my mobility Could you prescribe any muscle relaxant to ease the tightness? " Within 2 hours, Sutter Health responded to my email and requested that I schedule a televisit with either my PCP or any available Drs. (mind you Sutter did NOT request I go to an Urgent Care center as is protocol with John Muir.) I went on Sutter Health's site to schedule. The process was seamless!! I was able to choose from a list of Drs with their open slots. Obviously, given my pain and how it's affecting my quality of life, I scheduled with a Dr with the earliest available slot. They even gave me a phone call to ensure I made an appt. This was Wednesday. John Muir still didn't respond. On Thursday, I televisit with the Sutter Health Dr. Like her peers that I saw previously at Sutter Health, she wasn't MASKED and LISTENED to my issues and LISTENED to my suggestion of muscle relaxant and she gave a nod. Of course, being the INFORMED patient that I am, I asked her the side effects and asked if the med is part of the opioid class of drugs etc. The Dr concurred to my assessment and said will prescribe the relaxant but suggest I go Physical Therapist once my symptoms improved and have been resolved. The Dr prescribed the relaxant and I was able to take the med that day and finally found relief after 4 days of pain/soreness/tightness. That's HOW dr/patient should collaborate!!! Discuss symptoms; come up with remediation strategy and finally mitigation strategy. This was Thursday. John Muir STILL DID NOT respond. Friday. John Muir FINALLY responded and this was what they wrote. "Hi Wilson, Dr _____ would like you to schedule an appointment with her to discuss this. Please call the office at 925-677-0500 to schedule. In the meantime she suggests: "I will need to discuss risks and side effects of muscle relaxant. Patient can use heat/ice for 20 minutes 3 times a day as needed for pain. He can also use Tylenol 500 mg twice daily as needed for pain or ibuprofen 800 mg twice daily with food as needed for pain. I also suggest chiropractor and acupuncture as additional treatment options. (You would need to check with your insurance to see if these are covered benefits for you) We will discuss treatment and need for PT during appointment. Regards, Tina _____ MD" Take care, H ______ " TWO DAYS for my John Muir Dr/Med Asst to respond!! TWO DAYS!!! Are they for REAL??!!! Given my ailment was not life threatening but certainly did not warrant a 2 days response time. In the email, besides the typical suggestion of taking paid med, and the ever 'overly cautious' of wanting to discuss the side effects of muscle relaxant is the incredulous suggestion of seeing an acupuncturist. Really?? I mean REALLY??!!! Here I am with a stiff back needing IMMEDIATE ATTENTION and here the doctor is suggesting I go see her (which will be another few days) and if I go with her suggestion of acupuncturist (who the hell knows how long would that be) My stiff back will never find relieve!!! All the while affecting my quality of life. Is John Muir tone deaf to my complaints/concerns??? The gist of this post and the previous two is that John Muir procedure/policy doesn't lend itself to provide quality patient care. Two days to respond....only to be advised I go to see the doctor and suggest acupuncture/chiropractor. This is disappointing. John Muir is better than this....they got to do better. Why are the doctors at John Muir so overly cautious in prescribing meds when I have painstakingly articulated my condition and what I think I need?? Guaiatussin, Cyclobenzaprine 5mg, Would the docs at John Muir risk a malpractice suit if they prescribe those meds???? Sutter Health did and in a timely manner for which I'm better for it. Look. I have better things to do on my weekends than to write negative posts. I just want to implore John Muir to take a good hard look that their patient care policies. Like what I wrote in my last post. There's a difference between Health Care and Patient Care. John Muir is seriously deficient at those two. I have run over my limit. End.... read more

Brielle,Kathy were very helpful and knowledgeable. they worked as a team. They did my ultrasound for my liver. It went really good and smooth. They are both very patient and make sure you are comfortable and everything is going smooth!!Thank you so much Jonn Muir for having such good staff members. I highly recommend this team. Thanks again, John Muir!! read more

The security is rude and useless . Spends their time gossiping and yelling at people . Why do they need 8 security guards to sit around doing nothing but in their phones ? read more

My son was in a very traumatic motorcycle accident on January 17th of this year and he had significant brain trauma significant had a broken leg but the biggest issue was the brain trauma with his head injury he was diagnosed with not a very good outcome for the future and with their care he's surpassed that and then some they were saying that he was going to be in a vegetative state and need 24-hour care thank God because of their care he is almost back to his normal self mind you were only a few months out past his injuries so with that being said the progress that he's made is amazing truly and I have to thank John you're for all their help and assistance the doctors are phenomenal the nurses are just as phenomenal because without them where would we be and I just want to thank them tremendously from the bottom of my heart for everything they have done and I also want to thank them for making him so comfortable making the rest of us so comfortable when we're there visiting him they answered all our questions they never made us feel anything but welcome and like part of the family and I just want to thank them so much so much without you guys being the care providers for my son I don't know if he would be where he is today thank you! read more

First off I wouldn't even give this place 1 star the only reason I am is so I can post this,I'm not surprised that this place is horrible I've known it is.do not go here I don't care how sick u are if you go this hospital they will kill you .if u r older 55 or over do not go here your better off at kaiser.this hospital does not care about you only your money.need I say more.the quality of care is 0.trust me do not go here.email me at gottbridget95@gmail.com and I will tell you a story that will blow you away.how wrong this hospital is.uts mind boggling my please do not go here.youve been warned!!! read more

The staff is the reason this hospital is so highly regarded. My nurse Shaun was professional, compassionate and went above and beyond to make a difficult situation positive. All nurses in B4 were exceptional read more

This is an emergency room you go to if you need help, and you don't have a choice. I went to this hospital with a severe stomach cramp. I told Stephanie L. I have cramp and I am in severe pain. She then said you're being rude. I told her yes I am PAIN, take that away I am very pleasant. She then asked where does it hurt, I told her "large intestine." She no show me. So I pointed to my lower abdomen and said "LARGE INTESTINE, IT PRESSING AGAINST MY BLADDER AND I CAN'T URINATE." She then sent me back in the WAITING ROOM FOR 4 HOURS. During this time the pain was increasing. I went to use the restroom, there is crap and urine on the toilet on the floor with toilet paper, I have used gas station bathrooms that were cleaner than this hospital. After X-rays, scans and 4 hours in waiting I was finally seen by the nurse and doctor, she remove 1 liter (More that 1 quart) of urine, which finally dropped my pain level by 50%. Why did this take so long Nurse (Ratchet "One flew over the Kookoo's Nest" Stephanie L. Wanted me to suffer for 4 hours because she felt I was rude and thought I was being to smart telling what was wrong. She believes patients are supposed to be morons and was angry and petty that the ran into someone smarter that her. The doctors and nurses in the ER are fine. Treatment by the X-Ray people, those that do the blood tests, on call doctor are adequate when you finally get to them. However, I have been in hospitals in Malaysia, Thailand, Vietnam, Dubai and Iraq. I would like to call Concord JMH ER a 3rd world hospital, is an insult to 3rd world hospitals. You are just some a-hole of the street. Poor, probably homeless not worth the time of day. In foreign countries hospitals I have been in, they are caring, try to ease your suffering as quickly as possible and clean bathrooms. If you are ill and you have transportation, go to Pleasanton or maybe over to Sutter Health in Antioch. But if you enjoy being ignored belittled by the triage nurse and restrooms worst than any outhouse, then go to JMH Concord ER. read more

ive been on hold for 1 hour and 27 minutes trying to get an appointment. Greedy doctors too cheap to hire a decent support staff. Their incompetence almost killed me a few years back. STAY AWAY if you can. Its all about money, not patient care. read more

I was treated in the emergency room for severe heart palpitations walked in with a heart rate over 150 and severe anxiety and panic attack. I was seen by Dr. Omeed Atefi and he truly was impeccable and super caring and understanding and made me feel at ease. He is very skilled and very personable, I truly was super impressed and was not expecting that. He explained everything super thoroughly and never rushed me and answered every single question I had. Truly remarkable Dr. read more

I'm convinced one could die in this ER and no one would care, and I almost did. When I arrived I overheard a nurse who was leaving tell the triage nurse that all of those patients who waited for 3 hours are taken care of and her wait time was now 1 hour. I waited 2 hours, in so much pain my blood pressure was 185/112, I could not sit down due to pain and was physically unable to urinate. I watched at least 5 people who came in after I did, who were not bleeding and appeared to be in no pain, be called in ahead of me. I finally approached the admissions person because the triage nurse was obviously determined not to help me and I said, "I don't believe you're taking this seriously, my blood pressure is so high I could stroke out waiting to be seen!" Her response was, "Yuuuuuup!" That's when I knew I was either being discriminated against, or these people were just unprofessional and flat out didn't care. Something was going on other than they were just busy. I knew I had to leave and find someone else to help me. So I left and drove as fast as I could to Washington Hospital, a half hour away where they immediately took me in, and I saw the doctor in less than 10 minutes. My heart rate was off the charts, my BP was 196/113, I was unable to urinate, I was bleeding by then and THEY recognized this as the medial emergency that it was. SHAME on you John Muir ED! Never again will I trust you to take care of me or anyone in my family. I wouldn't trust you with my dog. read more

The ER Desk Staff who actually are within the ER are animals. Loud conversations filled with inappropriate stories of meth and mayhem, with occasional gasps of WTF. I pity people whose loved ones have to sit around and listen to this garbage while they are in the weakest states of their lives. read more

Always great service and care. Mostly ED visits recently and the people from security to admin staff, intake, RNs, technicians are kind and patient. Doctors are amazing even during their busiest days. read more