Best place ever, food is beyond amazing, staff and owners are seriously amazing, best quesabirria…read moretacos of my life!!!

This review is based solely on the venue as the performers were great and so was waitstaff(if not…read morefor them it would be 0 stars). The call taker, owner & manager are a different story. We paid an early bird special vip price through Eventbrite for an event that The Pavilion was hosting this past September 28th. The vip table for 4 tickets purchased on August 22. On September 13 I called the venue (the pavilion) as their site or social media was not promoting the event and an employee advised me this event wasn't happening and I left my number , the young girl advised she would turn it over to the owner about the problem. While I waited for a callback I never got, I disputed it with Eventbrite and the bank cancelled my credit card. Next day on the 14th, the venue realized their mistake and posted the event and Eventbrite said I will still keep tickets. I just recieved an email days before the event saying my tickets are refunded from Eventbrite, Which they should not have been. This chaos and stress could have all been avoided if employees were dotting their i's and crossing their t's instead of dropping the ball. Very hesitant to come here again as there are many other venues. I did get in touch with the guy throwing the event who was equally upset as the venue now messed up his number count.

The ambiance is always great!! Wanda is always an excellent server who is clean and very fast on…read moreher feet! The owner is polite and seeks to ensure that all visitors feel safe and wants them to enjoy the venue!! He never turns anyone away if requesting to greet him for a brief introduction when I'm there. I've produced events here and exposed inner city youth to this luxury experience that they may have never had if my team and I hadn't reached out. I expect my guests and business clients will continue to take interest in renting the Grand Ballroom Chicago as executed in the past few years. The list of satisfactory referrals is growing!! #1stladyrebasoul

We've been hosting monthly events here for the past two years for a large crowd. I'm not sure when…read morethe new owner/management took over, but he's always been accommodating. It's a large beautiful (I would like to say historic) venue that has a large dance floor, plenty of seating, huge bar, stage where Live Music or DJ can perform, private dressing room with a small bathroom, and a full-size commercial kitchen to rent if you want to provide food or bring in a caterer. There is a parking lot in the back, as well as across the street, and street parking. The owner has security patrolling the parking lots the entire night. Our guests have never had a problem. They only provide rental space, bartenders, and a few servers/waitresses, you have to provide/hire your own vendors (caterers, DJ, decorations, etc.). In being an Event Planner for the past 30+ years from Corporate to Community events, as with all Service-based businesses, you're going to always have a rotating door when it comes to customer service. It's part of the game. It's hard to find good help these days. My personal experience, as well as my experience in attending other events hosted there, has always been great. I know other event promoters who have also been hosting their events here for awhile, so if it was that bad, we wouldn't still be here. The owner does an excellent job in doing his best to stay on top of it. So when you read other poor reviews, create your own opinion based on your own experience like we did. Otherwise you just might miss out on a GREAT experience!

Went to a private event and I must say I enjoyed this venue. There was live music and it was…read moregreat; the food was amazing. The staff was really good and I had a great time. They do have a full bar but unfortunately, I had to work so I couldn't try any -but I will be back.

Al once had a Tacobell employee running around because his Sprite didn't have enough carbonation,…read morejust to find out later it did. This guy will have you break your back for this company, but the second it comes time to pay up, he goes MIA.

I've been to B'z for Taco Tuesday and Karaoke Night a few times now. Here are the highs and lows…read more Highs: * The shrimp tacos are EVERYTHING! I got mine on flour tortillas and I could tell the tortillas were treated on the grill before the tacos were assembled. That definitely made a difference. My best friend had the jerk shrimp tacos on corn tortillas, and she enjoyed them as well. The best part? Tacos are $5 on Taco Tuesday! * The catfish was GREAT! It was crispy, juicy, tender, and perfectly flaky. It came in a meal deal with 2 chicken wings for only $3.99! * Happy hour includes $5 pours of tequila and cognac. You also get 2 shooters for $5. * If you're with a good group, karaoke night can be very fun...just don't have any expectations of the crowd actually listening to you. Lows: * The chicken wings were under-cooked. The staff graciously took them back and recooked them for us, but by that time, we were over it. But I will say most folks were enjoying them. * You're out of luck during happy hour if you don't drink Henny or Jose Cuervo. I wish they'd at least add a whiskey. * Service is AWFUL! And no that's not an exaggeration. While all the staff is nice and friendly, there's only 1 bartender and 1 server the majority of the time, and the place is typically packed. When we order drinks, we make sure to order double because it will take 30mins+ to get your next round. The price point is great, but you have to wonder at what cost? I enjoy the place, but I'm unfortunately not rushing to get back (and I wish I were). #ImNotAFoodie  #ImJustAGirlWhoLovesFood

This is my my weekend go to! I live an hour or so away and come here frequently. The fried chicken…read moreWings, the fried catfish, and the peach long Islands! WHEW I love it. The patio is nice and definitely a vibe. The bathrooms are clean. My preferred bartender is LeLe! Check out my girl. Security is always nice to us. I jusy absolutely love it here. All thanks, no complaints!

Held our company yearend party here for about 100 People. They did a phenomenal job. I would…read moredefinitely do another party here next year and anytime I need to hold a company gathering. Thank You

So interesting and fun!! Great staff and fun people. The food was spot on along with the musical…read moreentertainment. If you want a night of fun this is the place!

Looking for a grown and sexy vibe? This is a good place to chill on a nice summer evening. Once the…read moresun goes down the vibe is so cool. Good food, drinks, and most of all great music artists. The opening artists were smooth but tonight I had the pleasure of enjoying Kem perform. This is one of my favorite artists. Smooth vocals from the brotha as always. Guuuurrrrrrrrrllllllllll. It was a bit weird being alone but I wouldn't have missed this for the world. Great performance and crowd participation. A nice peaceful beautiful evening and Kem.

We saw Sheila E here. Well, and Morris Day. Two legends. The very best seats were affordable and…read moreI never thought I would see her perform live in my lifetime. Amazing.

Today while performing my work related duties I had the privilege of being involved in the…read morereturning of a Purple Heart to a war veterans family. The Purple Heart was left in a safe deposit box and thanks to the hard work of the Illinois State Treasurers unclaimed property team family members were located and the Purple Heart is now in the hands of loving family instead of a cold vault Congratulations to the team and to the family and thanks to this VFW hall for hosting this very important event And also thanks for the yummy lemon fluff cake and coffee God Bless our veterans !

We had our Christmas party here on December 7th with 90 people…read more The facility was great, but the food was bad. There was supposed to be three people serving us but only two servers showed up for 90 people. There was a half hour wait between the salad and the main course. The food was dry and cold. We ordered Roast pork w/gravy. No gravy was served with the dry and over cooked pork. They ran out of buns. The person in charge was not present when this occurred. She left way before we were served and said she had taken some food home with her and it was fine. Would have been nice to have her there when this occurred. We have 127 members in our fishing club with many veterans. The food was so unacceptable that we booked the next Christmas Party at another facility at $1,000 more than the VFW. What a shame. I would have liked to stay with the VFW.

The show was amazing I live it Jaydeeo is hilarious it was…read morea greet show w all the artist I came from Cali and omg amazing

My experience was unacceptable. I purchased tickets for tonight's comedy show, drove 30 minutes to…read morethe venue, and then waited another 20 minutes outside with no response from anyone. Calls to (708-422-5055) went unanswered. There was zero communication, no staff present, and no updates to ticket holders. This is not how any reputable event should operate. My time and money were wasted due to poor management and a complete lack of accountability. Has anyone had to receive a refund for pre-sale tickets?