Without a doubt the best cleaning service in the Shenandoah Valley. They are responsive, on time,…read morea joy to work with and my house sparkles when they finish.

Look elsewhere! The owner, Andrea, quoted me $130 for an initial clean of our 4 bedroom 4 bath…read morehouse. I agreed, and two individuals from her staff arrived and cleaned for 5 hours. They were not able to finish, and this was for a rental, so said they would return the morning of the day my first Airbnb guest arrived. I then received an invoice for $310. I called the owner to clarify and she said that they charge $130 for the first two hours and $30/hr per cleaner for every hour thereafter. I told her I was not made aware of that and asked that she come back for only one more hour the following day. Meanwhile, I found that the work completed was very obviously done poorly. There was a large mud stain on the tub, band-aids and stickers left on the floor which was not mopped, the wood stove untouched and covered in ashes, the rug was not vacuumed, the windows were not cleaned, and the house was not dusted. Luckily, I was able to find someone else to clean last minute for me and I cancelled the follow up cleaning with Afresh. I wrote Andrea from Afresh to let her know that I needed to pay a cleaner $150 for a complete and thorough job. Combined with the fact that she quoted me $130 and then charged me for hourly work I did not commit to, did not seem fair to me. I offered to deduct $150 from her invoice and pay her the difference to acknowledge the work her staff did complete. She sent me a long text about how she's praying for me followed by a text threatening to take me to court. My most generous interpretation of this incident is that Andrea forgot to quote me the full price and her staff was just not thorough. Unfortunately, I fear that this company quotes one price, works slowly to rack up a high hourly charge and then tries to intimidate customers into paying.