I have not been to the new location but was a frequent customer at the former and donated weekly…read more Loved the quality, cleanliness, set up & the staff were absolutely fantastic. Prices for the quality of items was always beyond fair if not to little compared to other "thrift" stores. Best thrift store in Winchester especially for their cause.

What great folks. It's become difficult to donate items,…read moreeven nice items. The staff here was very gracious and nice and was happy to help me unload my truck. Thanks for being awesome.

Love this little thrift store. I always find something intriguing. They often have high end…read moreclothing brands as well.

Call about an item in the silent auction I had left a bid on. this was Friday night around 6:00…read more was told there was a higher bid. I asked when the bidding ends and specified Saturday when the store opens or close. was told by the store associate when the store close. they even got a calendar and checked for the 7 day bid time. Saturday morning I drive from Berkeley Springs to Winchester to find out the bidding ended that morning. I had no other reason to drive to Winchester other than to put in a bid. I left and then decided to call back and speak to the manage. The associate Vicky who I spoke with did her best to resolve this proble. Well unfortunately the manager nor Vicky couldn't/wouldn't do anything to resolve this in some fas or anothe. Well I have been a customer at the stores in Winchester for almost 15 years now going both stores every week at some point and time. Well unfortunately for them no mor. untrained associates and poor customer service I do not care for as I deal with customers and vendors every day and I can and will make a situation right so I don't take a chance of losing a customer and/or a vendor. Good luck in the future, Tim B.

The restore is an amazing place. Really beautiful furniture at reasonable prices. It's a great…read moreplace to find anything.

Very low stock of anything. Looks more like a Thrift store for decorations. Everything they carry…read moreis overpriced. One item of interest was overpriced dramatically and was marked $425. I check on it for weeks and even ask the staff if the item price would come down. It did to $25 and they sold it to a friend.

Absolutely terrible embarrassing experience. I had enough…read moremoney in my bank account for my purchase, I went up to pay, and the money came out of my account and said approved. The cashier told me it didn't come out, and she made me swipe my card again, which depleted my account completely. I was then refused to take any of the items I purchased- twice. I will be disputing this with the bank as it's already begun- but I want to prevent anyone else from making this mistake. They also do nothing to help the community and overcharge on items they received for free. I wouldn't call Goodwill- it's almost ironic. They tried to tell me that they have no idea how to use their credit card system. It's not that hard to call the number on the back and educate yourself. It's shameful unintelligent and just lazy and now I'm dealing with the repercussions.

Clean, well laid out store. Has excellent items. A little pricier than the older store but the…read morequality is much better. Friendly staff, didn't need help finding anything as everything is in categories. Would shop here again and will recommend to my friends and family!

Bought a ring that was stamped 18 k and was fake as fake could be.Owner could have cared less and…read morethe fact that they buy gold and silver I'm pretty sure she knew it was fake when she sold it to me but some people are more concerned about the almighty dollar than anything else.I even mailed it back to her but she refused the package.I will never shop at this business again.

Bought a dryer and heat stopped working and they are standing behind their warrantyread more

Great items and prices Items are washed before selling…read more It's a non-profit ran by all volunteers and any end of the year profit goes back to the community.

Lydia's Clothes Closet is a great place to find clothes for all the members in your family. Their…read moreprices are extremely reasonable. The store is decorated nicely and there is more than adequate space around the clothes racks to shop. They have a separate room where they display household items. The sales staff are all volunteers and are very helpful and engaging. I will definitively be going back.