I was waiting for Memorial Day weekend to take advantage of sales, and I'm glad that I did!…read more We came in early on Sunday, and Andrea was our sales associate. She was very patient with us as we looked around to decide what worked best for us. I didn't feel pressured to go out of our budget. She took her time explaining the differences between the types of beds. We were able to get next day delivery. We got a call, text, and email confirming the delivery window. On the day of delivery, we got a call 10 minutes prior to alert us of arrival. Our window was between 9 and 11 am. Delivery occurred at 915 am! Delivery service was in and out within 5 minutes. Also, I recommend checking the Rakuten app as they sometimes have cash back for mattress firm! Go in and ask for Andrea. She is excellent!

There were some highly troublesome issues on the part MattressFirm, but this review will give…read morecredit where credit is due ...they are doing everything possible to fix what is in their control for this specific delivery. Where the BIGGER PROBLEM lies is in the company they use to make their deliveries. 3C LOGISTIX LLC. Misogynist personnel with no sense of time. Did not call the night before, showed up at 8:15 am, put a sign on the door and left. Our salesman did everything to have them come back and scheduled us for the 11 am to 1 pm window. They showed up at 10:52 am and said they were leaving. We showed up at the scheduled time, 11am on the dot, and caught them at the corner about to make their getaway (again). Let's just say their attitude was not pleasant because they were asked to actually DO THEIR JOB. MATTRESS FIRM NEEDS TO ACCEPT RESPONSIBILITY for what IS WITHIN THEIR CONTROL... GET RID OF 3C LOGISTIX as their subcontractor. DOT 3124967 Addresses in PLANO, NAPERVILLE, YORKVILLE (all residential - yep... SHADY AF) OWNERS: Brett McCamman, Oscar Paz 931.250.7549 (phone is answered, no greeting, hung up) 630.696.6689 second number on their site, person answered at a private residence claiming it was a private number but did not care when I mentioned the number was listed on a website) Delivery date: 4/8/22, 11 am, 2 male Hispanic individuals - extremely rude, Chicago SW Midway area.

Owner was very polite and honest. Hard to find nowadays. He even delivered it same day. Highly…read morerecommended. You won't be disappointed. I saved thousands on the exact same model I was looking for.

Owner was very nice to chat with over the phone and helped me pick out exactly what I needed. Also…read morewas able to deliver the mattress to my address which was huge for me.

We had a great experience here. They had make their mattresses with high quality materials and for…read morea great price. I love supporting local businesses as well so that was a plus! Great mattress and excellent customer service.

I just upgraded to a king mattress from Quality Sleep Shop after loving my queen mattress from them…read morefor almost 10 years. The new one is even better than I expected. This company and their mattresses are amazing! So comfy and well-made--and the prices can't be beat. A win all around. As a side-sleeper this really helps my shoulder. Highly recommend if you want seriously great sleep!

Jim and Rick are the best. They provide great perspectives and help you find the right fitting…read moremattress at the best price. They really care about the customer and will do what they can to help you with integrity. Would shop here again and would refer anyone to buy from Mattress Overstock! You will not be disappointed with this mattress shopping experience, no one does it like them!

Owner showed us different mattress options including sale items in back of store. Many choices in…read moremultiple price points. Great selection!

If you are reading this DO NOT SHOP AT THIS MATTRESS STORE. The guy T is a liar will show you a set…read moreof mattress then will sell you a total different set of bogus mattress. I picked out a set of king size mattress, he told me he was going to give me the thicker box springs. He first told me they didn't deliver to my area, then lied and said he didn't say that to up the delivery fee cool. Sent a delivery guy with a 9 year old kid that was not able to help get the mattresses in I had to help after paying for delivery service. once I helped carry the mattresses in & up to the bedroom. I then noticed the mattresses looked different from what T showed & sold me. The top pillow top mattress was defecte, after a couple of weeks the top mattress started detaching from the mattress bubbling up & the thread was unraveling from the mattres. I took pictures & immediately sent them to T. he told me it was a manufacturing problem not his & as far as the top mattress bubbling up he said maybe I'd spilled something on the mattress, I told him look at all of the pictures I'd sent none of them had any spills or anything on them just admit you sold me bogus defected mattresses & they were not the mattress he showed me they were differen. He then got rude & nasty & told me if I paid another &125 for delivery he can send me new replacements & I told him I didn't think it was fair that I had to repay for delivery when he sold me bogus defective mattress that I had already paid for & paid delivery for. The guy T continued to be rude & nasty acting like he was doing me a favor by RECHARGING me for something I had already paid for, he sold me different bogus mattress and he should be responsible for paying his delivery guys to replace the defected bogus mattres. I would never shop here again or will I ever recommend anyone to this bogus unpr place. Im contacting the BBB on this dump!! I gave one star only bc it would not allow me not to put ZERO

From the owner: We are your one-stop shop for all your mattress & furniture needs. We offer wholesale prices..Open…read more7 days a week.

Ordered a mattress they told me because of Covid the wait time for this mattress was delayed I…read moreagreed no problem we scheduled a delivery date for the end of April... Just was notified less than 24 hours of the delivery date that my mattress is still not available... I took off work for this delivery they have absolutely zero respect for peoples time! They could not guarantee another date for delivery only a rescheduled for a possibility!!!! The store manager kept on making excuses that it's because of Covid... I'm in healthcare I'm very aware of Covid but it's been on for over a year! You would think by a years time mattress firm would understand their length of time for delivery on products.

The delivery men damaged our ceiling carrying a mattress and frame up the stairs. We complained…read moreabout the damage and even brought it up in the survey that we completed but no one reached out us and it's been over 4 months. I guess once the transaction is finalized, customer service flies out the window.

I'm very happy with all the help and knowledge Jerry was able to provide me . He helped me find…read morethe best matters in my price range, Jerry wasn't pushy and gave me time to make my decision! I highly recommend working with him he is helpful and knowledgeable and got me a fantastic deal ! The only con is I didn't get a Serta Sheep :(

A month after purchasing my almost $5k mattress I have gone through multiple promises of delivery…read more"next week", talking to a new person because "the previous guy doesn't work here anymore ", and still wondering whether I will get my mattress or will I need to ask for the money back. Complete disappointment.

The table set is nice don't get me wrong So I purchased a…read moredining table set nice set, it was $269 FOR THE TABLE ONLY I thought well that's great. Got to the store they tell me the table is $349 woowow, I pull it up on my phone and show then and well that did not matter to them. Then the chairs are $99.99 each, also different online. I needed the set liked it and went a head and purchased it. We get to the end of the transaction and the commercial said FREE DELIVERY, well guess what IT WAS NOT there you go another $129. In the end a $500 to $600 adventure turned into $842.44 hummmm. I was hoping to furnish my new home at the place We will see .. they do have some nice stuff.

I can't really give this store a star because they are very nice when you come in to buy but…read moretheir so call white gloves service has little to be desired. My mother bought a bedroom set and the dresser was damaged missing the jewelry tray the for one of the drawer The frame of the bed has drawer but the the adjustable base doesn't allow for the drawer to be used. It has been a problem getting them to come back to address these issues they have changed the date a couple of times a lot of push back I can't recommended this store to anyone

Great experience all around from the moment we stepped in to the store to the moment the guys…read moredelivered. Will never buy furniture from a big box store again.

Best furniture store I have EVER been to! Everyone who works there are very helpful and kind!!!…read moreThey have a great selection of furniture for GREAT PRICES!!! I bought a sectional from them, which was great quality! They delivered and assembled the sectional very fast and carefully! I also ordered a mattress from them and they delivered it the next day! I'm so happy that I found them!!! I will definitely be coming back! Very happy customer! :)