Jim, Rich and team deliver the best care and service in the mattress industry…read more This store features the latest and greatest in sleeping technology and brands you might not necessarily find in the national chains. Great selection of brands like Birch, BeautyRest, Thera-Pedic ( made in Illinois) Helix, Puffy, Etc. I love that this is a family owned store! There's ZERO pressure here. The store just wants to help you identify the most comfortable mattress for your body. And prices are VERY reasonable too! -Mark S

I went to Mattress Overstock this last weekend and ordered a new box spring for one bed and a…read moremattress for another. This is the third time in five years which I've gone here for mattresses for different bedrooms. Each time I've dealt with Jim. He has been extremely friendly and welcoming. He explained each mattress' benefits. He did not try to upsell to more expensive mattresses. He even suggested a lower priced mattress which he said had the same functionality as the one I was looking at. His delivery team (his sons on weekends) were very professional and even took off their shoes so as not to muck up my house. I would recommend Jim and Mattress Overstock to any who are looking. Jeff

I was waiting for Memorial Day weekend to take advantage of sales, and I'm glad that I did!…read more We came in early on Sunday, and Andrea was our sales associate. She was very patient with us as we looked around to decide what worked best for us. I didn't feel pressured to go out of our budget. She took her time explaining the differences between the types of beds. We were able to get next day delivery. We got a call, text, and email confirming the delivery window. On the day of delivery, we got a call 10 minutes prior to alert us of arrival. Our window was between 9 and 11 am. Delivery occurred at 915 am! Delivery service was in and out within 5 minutes. Also, I recommend checking the Rakuten app as they sometimes have cash back for mattress firm! Go in and ask for Andrea. She is excellent!

There were some highly troublesome issues on the part MattressFirm, but this review will give…read morecredit where credit is due ...they are doing everything possible to fix what is in their control for this specific delivery. Where the BIGGER PROBLEM lies is in the company they use to make their deliveries. 3C LOGISTIX LLC. Misogynist personnel with no sense of time. Did not call the night before, showed up at 8:15 am, put a sign on the door and left. Our salesman did everything to have them come back and scheduled us for the 11 am to 1 pm window. They showed up at 10:52 am and said they were leaving. We showed up at the scheduled time, 11am on the dot, and caught them at the corner about to make their getaway (again). Let's just say their attitude was not pleasant because they were asked to actually DO THEIR JOB. MATTRESS FIRM NEEDS TO ACCEPT RESPONSIBILITY for what IS WITHIN THEIR CONTROL... GET RID OF 3C LOGISTIX as their subcontractor. DOT 3124967 Addresses in PLANO, NAPERVILLE, YORKVILLE (all residential - yep... SHADY AF) OWNERS: Brett McCamman, Oscar Paz 931.250.7549 (phone is answered, no greeting, hung up) 630.696.6689 second number on their site, person answered at a private residence claiming it was a private number but did not care when I mentioned the number was listed on a website) Delivery date: 4/8/22, 11 am, 2 male Hispanic individuals - extremely rude, Chicago SW Midway area.

Big Sean was our contact/sales associate and was most patient and more than helpful in answering…read moreany questions we had. Knowledgeable in the topics brought up and a pleasure to work with. The entire team was great.

Wow what scam of a furniture store and total ripoff $ place!!!…read more See attached photographs and prices Service on a Sunday is non-existant to rude. VERY AGGRESSIVE SALEMEN (All men, sadly no women) I tried out on of their sofas to give it a fair chance and it felt like basic motel furniture Just a poor selection and nothing felt modern

Good dump Funny name…read moreand they have a lot of funny sayings and signs inside... But, it's really just a furniture store. They claim to have a different model than regular furniture stores or just different, but it's like all the others. They have furniture for almost every room and everybody. The prices are comparable to other furniture stores. What I like about the dump is really just their building. It's a huge store, like a warehouse inside, and is very big. They have a lot to look at, which makes it hard to walk out without finding something you like.

The Dump is a huge store with a mix of older, outdated furniture and some designer pieces. The…read moreprices felt high, especially for items that have clearly been sat on many times. I even saw kids rolling around on the couches and mattresses, which didn't help. Customer service was good. We were greeted and helped right away when we walked in. But for the prices, you might be better off going to Darwin Furniture or Ashley if you're looking for more modern pieces that haven't had as much wear. It's definitely a dump.

Lemme preface this, I didn't purchase a bed…read more Awab was really helpful and his service was excellent, top notch, patient and super understanding. The price was intense, but for a smart bed with that many features, it makes sense. He expressed how important getting adequate/good sleep was especially since I work a ton of hours. He went through a few different opinions, let us try a few different ones. Wasn't super pushy with me buying a bed, it was more for me to get a better understanding of what I want in a bed, different comfort levels and additional features that a bed would come wifh. Overall, great experience with Awab. Would highly recommend going here and checking out the services when you have time

Don't trust the warranty. Even if they offer you a warranty credit, they find sneaky ways to screw…read moreyou over. I have a $1000 credit, but they no longer offer my model. I thought about just buying another one because I loved it. They have a new model that I like, but when I tried to buy it, they told me they consider their HIGHEST-END new model the same as my mid-range model from over a decade ago, so it's ineligible for a new warranty. In other words, I get $1000 off a $5000 bed, but the new bed won't come with a warranty.

I hadn't initially planned to write a review about my experience nearly two years ago, but I feel…read moreit's important to share it now. I waited almost a year for a special-order sectional sofa with a chaise lounge--an investment of nearly $10,000. We also purchased a coffee table and an end table. When the order finally arrived, the tables had multiple chips in the finish, and the sofa was not what I had ordered. The seat depth was two inches shorter than specified, and the arms were completely different from what we selected. Resolving this required multiple home visits, along with detailed photos comparing cushion measurements from both the showroom and my home. Returning the damaged tables was straightforward. However, my experience with customer service regarding the sofa was disappointing. I was informed that Century, the manufacturer, offered either a 10% discount if I accepted the sofa as-is or a full refund. I was stunned to learn that Century would not remake the sofa because, as stated, "the same thing could happen again." I do not consider this acceptable customer service, especially given the cost and wait time involved. As a result, I will not be purchasing from Toms Price again.

I happen to like Toms Price. This store is open with a huge skylight area so it is very bright…read more For clarification, the store is located across 16th Street from the Mall. It is next to Binny's. Huge parking lot. We have purchased furniture from Toms Price in the past and found the quality to be high end. Also, pricing is reasonable for the brands they offer. The store is one level, unlike Wheaton, and filled with displays. It really is helpful to be able to sit on the chairs and couches. We were cheerfully greeted upon entry and introduced to our designer, Taraneh. She is extremely talented, professional, knowledgeable, and helpful while guiding selections. Now everyone will want to work with her. My only suggestion: furniture selection takes time so you might want to offer your customers a bottle of water. There is a drinking fountain in the back corner but how about some cups?

penny mustard's furniture's purchase was good, salesperson was helpful and knowledgeable ended up…read morepurchasing around 22k worth of furniture but at the final part of the purchase we also got a montage (mfs)premium complete protection plan for the amount of almost $900, what a complete waste of money we have had a couple of issues with the furniture; first it was a switch that failed for the recliners,took several months for them to figure out how to get the right switch but penny mustard themselves had to take the switch out of a showroom recliner after we had to contact (bbb).now as we are nearing the end of coverage all the backs of the couches have become wobbly and almost unsafe.we filled out all the forms necessary andtook multiple pictures to verify the issues-24 hours later we received a email from montage (mfs) that the issues are considered normal wear and tear??what a total rip-off of customer satisfaction!!!!! word of caution do not buy an extended warranty-it covers nothing!! a lot of wasted money! penny mustard has lost a good customer-

I love Penny Mustard. You get what you pay for ! I love my…read moreFuniture and customer service is also great.

We purchased an adjustable Aireloom mattress that cost $6,000. The delivery people put the bed…read moretogether, took our old one, and left. Fine, but they didn't consult with us on the height, and adjusted the bed too high for my wife to comfortably handle. I called the store and they said they would not come out to re-adjust the bed. 'It's not our policy.' What? We're elderly, we paid 6K for a mattress, and it's 'not your policy' to ensure a customer's satisfaction? I would have 2nd thoughts about buying anything, especially an expensive adjustable mattress, at Steinhafels.

My husband and I purchased a beautiful bedroom set from Steinhafels in Schaumburg earlier this…read moreyear. Unfortunately, our experience since then has been extremely disappointing. The original set was delivered in March, and every piece had some type of issue, including paint imperfections, marks, and holes. We returned the furniture and, because we really wanted the set, agreed to give them another opportunity. The reorder was finally placed in May and delivered in July. Unfortunately, the replacement furniture also had issues, including drawers that did not close properly and wood that was not flush. We initially declined the delivery and requested a refund. We were then encouraged to allow the warehouse to correct the imperfections. After several weeks, we were told the furniture was in "pristine condition," yet the dresser and one nightstand still have drawers that do not close properly, along with other visible workmanship issues. At this point, we have simply asked for our money back. Unfortunately, we are now receiving conflicting answers from the store and warehouse regarding whether a refund will be provided. We have been more than reasonable and have given the company multiple opportunities to make this right. For the amount of money we spent, I expected much better quality and, most importantly, much better customer service. I hope Steinhafels will reconsider and resolve this fairly without us having to take further steps.

The people are friendly and helpful. The Wave Hybrid…read moreMattress is uncomfortable. The story of 90 days to return has limits that nake returning it difficult. Do not recommend this very soft mattress for people who really want something firm. Should have gone more traditional than something considered trendy. Do not buy a Casper

I am so impressed with the folks who work at Casper in Oakbrook, Illinois. I ordered over the…read morephone. That transaction went more than smoothly. Unfortunately, the mattress is not comfortable for me. I have used it for over a month. My salesman wasn't in today when I called, but Chris, a manager spent quite a bit of time with me. He suggested another mattress and has gone out of his way to get that set up, as has the lady who has been e-mailing me about arrangements. While this should be the service we get from everyone, these days I find it the exception, not the rule.