I just used PB16 Properties for a huge junk removal project and I couldn't be more satisfied. I…read morespoke with Paul, the owner and he provided me with a quote over the phone, based on what I told him what I needed done. I was a bit nervous, because his price was a few hundred lower than another company that I called for a quote. He was there a day later with another worker, and not only did they take everything, they also cleaned up the area where all my junk was. I highly recommend.

This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

They sent a severely injured technitian to my house in fact he could barely walk. He was in no…read morecondition to do any work that required lifting tools and unfortunately he did nothing. I gave the tech a knee brace I had that was custom made for me when I tore my ACL/MCL and cost over $4,000 because I felt so bad for him. Chimney sweep still charged my card that I had given them to book the appointment for no services rendered. They offered to come back and "re-do" work that was never done and the owner admitted as much in writing, but at this point the way they spoke to me on the phone, wanting to bring back the injured tech basically to shame him in front of a customer and even told me if there were no brush marks in the chimney he is fired, I don't want anything to do with your company. They told me my fireplace needed a new liner amongst other things and was not usable so why would you charge me to clean it? They also charged me for an oil flue cleaning and I didn't notice this till a few days later but there is a giant tag on it that says it was cleaned on 1/6/26 by the woman we bought the house from (just closed on it weeks ago). I have confirmed the cleaning with the company that services the oil burner and they are sending me the paperwork confirming this. They quoted me a price of almost $10,000 for repairs verbally but never sent the estimate. I also had 2 chimney companies come in for repair estimates and they both confirmed (in writing) no cleaning was done here and I had company that day and they can confirm no vacuum was ever run and no cleaning ever happened. I was told my dryer vent would be cleaned for free on the phone and they wanted over $100 to clean it the day of. With all this they refuse to refund the money they charged me. This is unethical business at its finest. The pic of the cleaning door shows its rusted shut and was never opened.

We worked with Vena Priestly to find our condo based on many recommendations from folks in our old…read moreneighborhood Facebook group. Immediately after they suggested her, she reached out to me. Throughout the entire process, working with Vena felt like spending time with a lifelong friend. Not only is she knowledgeable and kind, but also Vena is an expert at managing buyer anxiety. We ran into some roadblocks with one seller that accepted our offer and then dragged his feet on signing the P&S for several weeks. Ultimately, we had to walk away. With Vena's guidance, we worked through that issue and secured another property within a week even in the competitive market. After that, we had to meet the new seller's one-month timeline to close, and Vena quarterbacked all the communications between the seller's agent, our lawyer, and our lender to an exceptional extent. We never felt like Vena pushed us toward something that didn't fit our needs in terms of space or finances. Plus, with each of the many properties we viewed, Vena showed her expertise in spotting issues that would mean unreasonable costs or compromises. We'd recommend Vena for anyone who is searching for a place to live.

We had a terrible experience with Lloyd and Rise Realty. The property at 32 Gerald in Brighton was…read morein very poor condition. The basement stairs were unsafe and posed a fire hazard, and the steps leading from the porch were equally dangerous. The home was filthy and in desperate need of paint and plaster repairs. Lloyd entered the property without providing any notice and rarely responded to emails, which made an already frustrating situation even worse. Oh and there are rats underneath the garbage cans and in back yard.

The best of the best!…read more The Devaney family is just great as are the people working for them! Mr. James Devaney is one of a kind - one of the nicest people in the world. Bob, the manager is exceptionally kind and professional. Overall, Wonderful company.

Update to review 11/15/25. After posting this review, General Manager Bob Duffy contacted…read moreme and agreed to refund $450 of the $648.78 charge, bringing my cost to $198.78. While I wish this resolution had been offered during my initial conversations with staff rather than only after public complaints, I appreciate that management ultimately made this right. I have moved to another heating provider and won't be returning, but I acknowledge they did eventually resolve the billing dispute.

DM Storrs rebuilt the top of my chimney and repointed and waterproofed the remainder. The team was…read morehard working and neat and did a great job. I had a few minor questions/concerns when the job was done, and the owner Dana came out personally and spent an hour checking the entire job and making sure I was 100% satisfied. It's clear he takes great pride in the work they do and wants to make sure every customer is a satisfied customer. I highly recommend the company!

We hired DM Storrs Chimney for some difficult to track down water issues and from day 1 they were…read moreincredibly sympathetic for our very frustrating problem. Due to their knowledge and caring they were able to get our issues corrected. This company is extremely efficient well run and honest and I wish I could give them more than 5 Stars because they deserve it !

Real Property Management Commonwealth is one of the most pathetic property managers I have ever…read moredealt with in my decade of living in the Boston area. The landlord hired RPM-C after we first moved into our apartment (within days) because of multiple issues - including Central AC needing to be replaced, pipes leaking, and washer/dryer leaking and broken. Over 3 months later, none of the above issues were fully addressed. Specifically the Central HVAC needing to be replaced (above upstairs bathroom). All the while, communication was horrible. Contractors were showing up at 7 AM unannounced, property manager nowhere to be found, texts messages unanswered. We were forced to manage the property and manage the project, all the while without access to an upstairs bathroom and AC during hottest months of the year. We eventually ended our lease early due to the ongoing feud with landlord (landlord refused to discount; was likely fed false information from the property manager). Upon exodus, the property management group had the audacity to blame us, the tenants, for all of the issues, byproducts of the issues that we inherited upon entering the lease only 3 months prior. They covered themselves by blaming us, and we did not received our security deposit. You are better off managing a property yourself than employing this pathetic excuse for an organization.

I am renting my condo for September 1. I wanted to get everything done and finalized for a lease…read morefor the tenants I found and REAL Property did an amazing job about making the process sooo easy for me. They created a very professional lease, they honestly take care of everything! They answered all of my questions and were very, very informative when it came to things that I was unsure about. I was lucky to have found my own tenants, but they can provide candidates as well. They really do everything. I worked with Bud and Glyn. Both super nice guys. They definitely know what they're doing. They got back to me so fast and everything was done within 24 hours. Quite impressive. If you want to rent your place or make sure that it's in good hands, use this company. They won't let you down. Reasonable prices and now I can kick back and be an absent landlord:) Thanks REAL!!!

they did a great job quickly and efficiently. cleaned up after themselves. work was great.read more

I am extremely disappointed with ARS Heating. I experienced three no-call, no-shows, along with one…read morerescheduled appointment, and still never received service. Their appointment window is 4 hours, and they repeatedly failed to show up or communicate in any meaningful way. This company clearly does not value customers' time. Taking time off, rearranging schedules, and waiting through long service windows only to be ignored is unacceptable. If something comes up, a phone call or even a basic courtesy notification would go a long way--but that did not happen here. Reliability and communication are essential for any service company, and unfortunately ARS Heating failed on both. I would not recommend them based on this experience.

We have been dealing with a gentleman named Jerry. Jerry is so quick to respond to all requests we…read morehave put it. if he does not call us the same day to arrange something he shows up and has made sure that the maintenance required is addressed. So much Better than Andy who we use to deal with from the last property management who could care less about the state of the grounds or the people working so hard to live in this building. Jerry really is taking steps to make this building a better place to live. I finally feel like the building is in the hands of someone who cares about the living conditions of the tenants. We LOVE JERRY!!

I have been living at one of the properties just about 3 years coming up and one of the strengths…read morethat they have is Mariana! The property manager. She is attentive, she keeps you up to date on things and she gets things done rather quickly! Shes very kind, understanding, and level headed! I've enjoyed my stay because of that efficiency. I also like that you are left in peace unless you need someone to come visit for maintenance. If they have maintenance over, they give you proper notice you. Also love that they offer online payment with no extra charges. I deducted a star because the surrounding area with upkeep, sometimes can get out of hand excessive dog poop around the property , grass overgrown and an older building but overall, I'm very happy!