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    American Moving & Storage

    4.1 (123 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 3 months ago

    Services - American Moving & Storage

    In-state moving

    International moving

    Out-of-state moving

    4 More Services

    Packing

    Packing supply sales

    Self storage

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    Our American Moving experience.  Our belongings strapped to the top of a U-Haul trailer pulled by a U-Haul van.

    I CANNOT EXPRESS HOW MUCH I DO NOT RECOMMEND THIS COMPANY. My wife and I have relocated 3X in the past five years. Using corporate relocation services, Allied Van Lines and a few weeks ago - Bekins/American Moving. This by far is the worst experience we've ever had. The terms "bait & switch" and "misleading" are the overriding themes. We hired Bekins/American Moving to move our four-bedroom home from Castle Pines, CO to Lakeville, MN on 8/24 - 9/10. The first part of the moving experience was good and met expectations. The team that arrived was professional, hardworking and appeared to take good care of our furnishings. That is where the quality customer service ended. From that point forward we felt we had been set-aside as our credit card had been charged and we were no longer a priority. Specifically: From the point of loading our home on 8/24, we had no proactive communications on the delivery. I would call and leave a message with the move coordinator and wouldn't hear back. I would call the Salesperson and he would call back but it felt like he didn't have complete information. When I asked about the timing of the delivery of our goods less than a week out, I had to call multiple times. This information was important to us as we were trying to juggle personal and professional schedules and wanted to ensure we were ready when Bekins arrived. We were living in a hotel at this point and trying to coordinate when to meet and move into our home. Because we were getting no response, I called the destination agent and they seemed totally confused. They gave us the load date in Colorado as the delivery date which made no sense. I finally got a response from American Moving and was told to expect the furnishings on 9/8. We then received a call to inform us that the furnishings would now be delivered on Sunday, 9/10. We were told the movers would deliver our furnishings between 8:00am and 10:00am on 9/10. They arrived Sunday shortly after all 11:00 in a U-Haul truck and trailer with some of our furnishings strapped to the top of the trailer. This was far from what was sold! As Bekins states, "we take care of our furnishings as if they are our own". Really!!??I The two men who arrived had just driven 1,000 miles in 1 day were tasked to then unload our furnishings. There was no additional crew. There was no supervisor. They didn't do a walk-through of our home. They didn't ask questions. They didn't take steps to PROTECT our new home. When asked about the carpet protection, they responded they didn't have any. We called American Moving to state our dissatisfaction at the lack of care, unpreparedness and request a full crew with the necessary supplies to protect the house. We stated we were willing to wait another day so this could be done correctly. We were told this is the crew that was available and there was nothing else they could do. I personally left to go find some carpet protection while they started unloading. I was unable to find any and then the two movers both left in the truck and returned in about an hour - with the cellophane carpet protection. They did find padding to partially protect the stairwell. By the time the house was partially protected, it was nearing 1:00pm. My wife and I (both in our 60s) helped carry many of the boxes and directed some of the boxes to be put in the garage to save time. In the end, the unloading took from 11:10am to 9:30pm and the movers left before everything was complete. In addition to carrying boxes, my wife and I unboxed and assembled several items that were packed by the movers. Several pieces of furniture were damaged and a brand-new carpet soiled from the mover's shoes. We will process an insurance claim for the furniture. We hired and paid $15,000 for a professional moving company. This is far from what we received. This was, at best an amateur, unorganized, uncaring delivery of our furnishings (repacked in a smaller truck and strapped to the top of a trailer)! If we had known this was the service we would receive from a company "making moving easy since 1891" and that we would have to help with the process, I never would have hired Bekins/American Moving. Even after requesting to speak to the salesperson/owner of American Moving, he hasn't responded to my request to speak to him since these issues began and delegated any interactions to a subordinate.

    Just one of many rooms that American Moving moved to our new place.

    So happy with our experience with American Moving. We had several quotes and hands down American Moving was the best priced, most communicative and friendly moving company we dealt with. They provided extra moving boxes, which was very helpful. The movers showed up on time and did an excellent job. Worth every penny! Highly recommend.

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    Page 3 of 4

    Ask the Community - American Moving & Storage

    Do you offer long distance moving? If so, how far are you willing to move a customer and what is your pricing for long distance moving?

    How do I determine who specifically fulfilled my move? I signed a contract with American Moving & Storage, but that is not who delivered my goods. Can you advise?

    Cara, The American Moving & Storage you are submitting the message to is a local company out of Colorado. We perform local services and are an agent for Bekins, the carrier that we provide interstate relocation services through. Are you able to… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - American Moving & Storage

    When we buy (in hopefully a year), we are definitely using American Moving and fingers crossed we can get David and Gil again.

    Mentioned in 8 reviews

    Read more highlights

    Extra Space Storage

    Extra Space Storage

    2.6
    (5 reviews)

    Like others I booked a unit and called to inquire how I could best ensure the same rate long term…read more Having previously had my rate increased following my initial payment (6 months in advance). I'd book a year if I needed to, I just wanted to know my rate for the year. I was told not to worry about it and just put it on autopay there were no advantages to booking so far out. Here I am, 3 months in, and I just got a post card that SAYS MY MONTHLY RENT WILL DOUBLE IN 37 DAYS! What's to say that in another 3 months it doesn't get doubled again? What seemed like a decent alternative is turning into a nightmare. I'm not a fly by night college student. This group either wants long term stable customers or it is wants empty units. I can find alternatives too.

    I would advise anyone against doing business with this company. I booked a storage unit, and was…read moretold I could maintain the same rate, which wasn't true. I was told by the manager that she could not lower the rate, and so I moved out of that unit and into another, booking online to get the best rate. After several months my rate on the new unit nearly doubled, and when I called to complain, was told that I had gotten an "introductory rate, and now it was nearly double. He said they had notified me by mail postcard that the rate was going up. But I never received the postcard. Meanwhile the winter rate is a small fraction of what I've been paying to date. This is a deceptive business practice, and I will NEVER do business with this company again.

    American Moving & Storage - movers - Updated July 2026

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