I attended a BLS class at this facility. The staff is amazing. I was greeted immediately and…read moreoriented to the building and classroom. The class was great. The instructor was very enthusiastic and engaging. I really appreciate her knowledge and personality which made it easier to learn. Definitely recommend this location. Also, I appreciate that the other staff in the building recommended and educated blood me on blood donation.

Great staff is exceptionally professional and personable…read more When you arrive, a Platelet Technician explains the process and answers any questions. That Platelet Tech is your primary contact during the donation. The other Techs also step in during the donation to ensure the best possible experience. I'm sure all the American Red Cross donation centers have similar guidelines, but the personal attention I've hade here has cemented my decision to schedule all my future donations (platelet or blood) at this location

I visited this location for the first time and was very impressed with the overall set up and…read moreefficiency of the staff and volunteers. The layout of the building is clearly marked where to go and the volunteers are very kind and welcoming to help guide you to your destination. I encourage everyone to donate blood if possible and or volunteer to this worthy organization.

Very professional and personable staff - Great teamwork throughout the platelet donation process -…read moreDefinitely will continue to use the Durham site for future donations

Just had the easiest experience with blood draws every, in my own home. Price was comparable to…read morewhat it would take for me to drive 30 minutes on a cold day, which is painful for me. Excellent customer support from everyone! The gentleman I scheduled with was so helpful; correcting my booking errors and had great patience and understanding. Lkisha, the phlebotomist, called the day before and showed up right on time. She is friendly, detailed, and very professional. I've had some difficult draws, but she has the knack. Did the blood draws for my Genova kit and was in and out so quickly. No lines, no waiting room, no driving in the 40 degree weather and I got my coffee and breakfast right away after fasting overnight! Win, win, win! Excellent service. Thanks so much!

we needed a pediatric blood draw . Ease of setup, appointments , communication - all fantastic…read moreWe did run into issues with the draw with not enough blood coming into the vials but not sure if it was just narrow veins of the child or the needlr placement could have been better. It was eventually done and shipped as promised. In all a great convenience and experience with every drop counts mobile phlebotomy.

I have been a patient of this practice for over five years and feel that I have to defend it. I was…read morefirst brought to the practice by my roommate who had used their services before. As someone comfortable operating as my own medical advocate and knowledgeable about the terminology, symptoms, and treatments, I have never had a bad experience. I have brought them asymptomatic and mostly-antibiotic-resistant (of my own making; a laboratory experiment gone wrong) strep throat, a sinus infection that presented as meningitis, and many other weird illnesses that had been incorrectly diagnosed at other venues. I always felt that I was in good hands at The NC Family Doctor because no matter what degree my medical provider had, what they had that counted was enough experience to actually get the diagnosis correct! To me, that is what matters. It also matters that they listened and didn't argue when I mentioned that the initially prescribed (and correctly, too, for most cases of strep) antibiotics weren't going to work and I needed a different kind. They asked clarifying questions ("How did I know? What was my motivation for requesting the different antibiotic?") rather than dismissing my concern out of hand as so many other doctors did to all the other members of my lab who also came down with the same strain of strep. I remain a loyal patient. However, I know what I am getting myself in to and others might not. It is a teaching environment. I have had nurses-in-training administer PPD tests - with my full knowledge and consent - and as students are wont to do, they missed their target with the needle a few times. I enjoyed having the supervisor use my arm as a teaching opportunity to explain the depth needed based on my subcutaneous fat. I learned something, too! When I went to them after being in an auto accident, there was a rad-tech-in-training and once again I agreed to allow her to work on me. Again, she made a few errors that resulted in a small amount of pain. If I was a person who took less responsibility for my choices, I might blame the practice for the minor discomfort, but I elected to be the guinea pig and I knew and own all that comes with it. It is not The NC Family Doctor's fault; in fact, I commend them for providing a learning opportunity. I also understand that they have a first-come-first-served model for urgent care. I have brought many friends there who don't have PCPs and sat with them in the waiting room, listening to CNN Health News on loop for hours, until I thought my brain was going to explode if I heard the same sound bites just one more time. I understand that waiting is frustrating. But at the same time, the illness didn't schedule itself in advance, so this is how it works. I've waited just as long in other doctor's offices when I DID have an appointment because they were "running behind". All in all, I'm satisfied, which is why I am still a patient. NB: I, too, have experienced troubles with the switching of systems and incorrect entry of my data. At present, my social security number is incorrectly entered in their system, and have had to go a few rounds with tech support over the current system for distributing test results claiming my account doesn't exist (turns out you can not log in from a mobile/smart phone browser). Those are legitimate complaints, but at the same time, office administration doesn't have anything to do with correct diagnoses.

I feel so lucky to have had this office assigned to me by my insurance. Staff is friendly, patient…read moreand efficient. Betty Haswell is kind, thorough and knowledgeable. Conscientious and attentive to what will be covered by insurance. Really impressed with the level of care at this practice. Location is super convenient for me too.

This review for the University of North Carolina Chapel Hill Women's Hospital is being written from…read morethe observer's point of view. We drove our daughter the three hours from the Wilmington area if NC to Chapel Hill for scheduled surgery. Her check in time was 5:30am for the first surgery of the day. The bad news was this meant we had to hit the road by 2 am. The good news meant that we missed the rush hour traffic in the Raleigh-Dufham area. The first part of the hospital experience started with parking. There is a large parking garage with ample parking directly across from the hospital. Inside the garage it has good signage directing you to the correct cat walk to get you right to the front door of the hospital. 5 stars Entering the main entrance to the hospital was very organized. You first encountered a table with face masks for the taking and signage reminding face masks are required in the facility. The same table had a large pump bottle with hand sanitizer for use. After face masks are applied the patient and transportation members walk straight forward to other great signage that advises the patient to take a number and watch the television screen on the wall for their number to appear. This area had plentiful seating that was spread throughout the area so there was space among the groups of patients. 5 stars When the number appeared on the screen it advised the patient which registration booth to go to. You could tell this was a large capacity facility by the number of registration booths they had running at one time. Our daughter went and completed her registration without much difficulty as much of the information was taken prior to the day if surgery. It was mostly showing id, insurance card, and signing paperwork. At the end of the registration she was given a paper map with directions of how to get to the surgery location. She was also given paperwork to hand to the check in location. 5 stars After following the directions and hiking thru the hospital we easily located the surgery check in location. Once again this process was very organized so they could handle the massive number of patients seen. Apparently there are eleven surgical rooms that are routinely being used at any one time. After turning in the registration paperwork our daughter was given a paper to hand off to us. On one side it had a number assigned uniquely to her and the opposite side had a color system so you could follow your patient and see what stage of the surgical process they were in. As family we were instructed to find seats in this waiting area and watch the screen on the wall that would post our daughter's unique number and be shaded with the color coating system. We were also advised that during the prep time one person could go into the prep area and be with her. I did this when advised she was in the stage that a member could be with her. 5 stars In the prep area there was a white board that contained her name, current vitals, and the surgical team members that would be checking in with her. After each person made their contact the nurse in charge of her particular case would x off that the step was completed. Example, the surgical nurse, the anesthesiologist, the surgeon, etc. Once the seven or eight people were checked off she was advised she was ready to have surgery. 5 stars I proceeded out to the waiting room and joined my husband. Whoever came up with the color coded system was a genius. It was very reassuring to follow our daughter through the stages of surgery and recovery. At the end the surgeon and his resident located us in the waiting area and informed us about the surgery and what to expect afterwards. They were very thorough but easy to understand. I could understand why our daughter liked this doctor. 5 stars After this step we were both allowed to join our daughter until she was released. Due to the length of time in this process it was now lunch time so the staffing was minimal. It took a fair amount of time for the person to show up with the wheelchair to take her to the front door. The gentleman was very polite and stopped with our daughter at the pharmacy for her prescriptions. At this point my husband went to the garage to retrieve our vehicle and drive up to the front door to load our daughter and myself. After loading up we were ready to hit the road for the long trip back to her house. 5 stars Thanks for providing such a good experience for such a specialized procedure. This was a true five star experience! 2023/ #6

Not sure what I expected for the UNC emergency room but this was not it! It was dirty, old and I…read morefelt like I was in the southeast side of DC the condition it was in. The staff were ok. Our nurse and intern are why I gave a 2 star instead of 1. I expected better from a university hospital!