We are traveling to see family in NC. My hubby started complaining of pain throbbing, light sensitivity with other discomfort in left eye that he had cataract surgery on 7/8. We went to Duke Regional Hospital Emergency Department. The front desk clerk and triage nurse( From Trinidad) all were excellent. We waited for 20-30 minutes which wasn't bad. We were called an placed in and exam room. Dr. Todd A. Allen came in what a God Send. We thought he was an ophthalmologist the way he perform all eye exam, but was a well season ED physician. He has outstanding bedside manners. A very good lister. I pray he continues to serve everyone the way he help us. Thank you Dr. Todd! read more

It's odd to review a hospital but we've been here several times just this year. The first time was for outpatient surgery, and everything was efficient and professional. The second time was for a CT scan for my wife, and that was relatively quick, even though it was a very long distance from the front entrance. I guess there is a side entrance for outpatient services but nobody mentioned that to us. The third time was an ER visit for my wife. Upon checking in, they got her vitals but then it was several hours before we were called back. The PA who saw us was very professional, but it was odd to have so many different nurses and techs provide services from IV, to x-ray, to labs. They were professional, but again I'm not a fan of so much waiting around. Also, the treatment area was not private at all, basically hospital beds and chairs separated by curtains. We could hear the details of the patients all around us and I suppose they could hear us. More privacy would be appreciated. read more

16-hour wait at ER a few years ago. Watched an elderly woman with a suspected broken hip sit in a chair in agonizing pain for over 6 hours before leaving because she couldn't take sitting there anymore. Most recently, was rejected care for a serious condition because they didn't have the right kind of specialist to admit or transfer me. I was discharged at 4am when I couldn't walk. Asked the front desk nurse for help figuring out how to get home or to a hospital that could treat me, since a neighbor had dropped me off. They said the busses run at 5:30am. I told them I couldn't walk to the bus stop. The nurse walked away without responding. There are some helpful nurses, but most seem like they have stopped trying to be empathetic--a product of the system that forces them to churn patients through, probably. Other departments in this hospital are great, but avoid the ER. Go to big duke. read more

I came in for a gallbladder surgery and I'm leaving out worse than I came in but I'll go to a different hospital and pray I'll get better care I can't even eat or drink and they want to send me i can't even stand up straight without being in pain i will say all the nurses were caring I also live on the second floor so I can't go home because I can't walk and bare the pain read more

Just recently had surgery and my entire care team was amazing from beginning to end. I also loved the ease of getting in and out, one main lot, no parking fees etc.. It's a smaller hospital but I believe it allows for more personal care.. Facility is super clean and staff were amazing.. read more

This outpatient services Radiology team provided me exceptional service. At first not exactly knowing the correct area to be- a team member wheeled me to the area. From the young lady to the Technician- 5*service- kind - caring - professional service. Very much appreciated read more

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Took forever and a day but when I was finally treated the PA did a great job with getting me fluids and diagnosed.

Before this became part of the Duke system it was a pretty mediocre hospital but now it is a truly excellent place to go especially for the ER because you don't have to wait but you might have to at Big duke or UNC and the care is top notch. They are friendly polite and just as experienced as they are at Big Duke. Highly recommend this not often remembered hospital for any kind of emergency. Also childbirth my wife felt like she was being treated like she would be at one of the most expensive childbirth centers in the country. The team was excellent and truly amazing. Highly highly recommend it. read more

I was taken to the ER at this hospital and I tell you from the checking to the attentiveness of the ER staff and the care and they updated me on what was going from the ER doctors to the Nursing staff very professional although I was ill I felt I was in good hands The staff was great throughout the hospital. They did an excellent job on my open heart surgery in March 2025 and the care that I received was outstanding. Keep doing what youre doing. You all are the best in care. read more

Went to the Duke Regional ER this past weekend and ended up spending a couple days in their Clinical Discharge Unit which is an offshoot of the ER. Can't say enough about the care I received from the nurses, aides, the radiology techs and transport. They were all so very kind - great bedside manner. They were quick to respond to questions and were clear in their explanations of any questions I had. They made what was a somewhat scary experience easier and I appreciate that so much! read more

horible from beginnin to end. nurses cant put in an iv, then the doctor kept me 20 hours with no food or water. got 2 hours sleep. constantly had people coming in the room. finally i signed my self out and did not do the procedure to find stomach bleeding/ ulcer. what a bunch or incompetent and inconsidrate unorganzed staff.!! read more

Had back surgery and have nothing bad to say about this hospital. Everyone I came in contact with was very friendly and knowledgable.Very good beside manners and seem to care about their patients. To all of the medical professionals on the 7th floor a special thank you. Even the food was great. Thanks to all. read more

Asian doctor Mitchell's. Has no compassion for a person is in a nine or a 10 pain level. With 179 blood pressure due to the pain being so severe. Call for one pain pill and a toradol shot to a person that's going to be ready to have surgery in a couple weeks bone to bone. Had no compassion for a person in pain whatsoever no compassion for a person in pain whatsoever very unprofessional very uncaring I would be scared to ever come back there again if she's working. read more

DukeRegional @DukeHealth cleanliness is not what it should be. Pictures from ER room and cafeteria. I am appalled. Guess your reputation is getting a little dirty read more

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My mom was cared for in the ER today and I'm thoroughly impressed with the team who provided her care due to its caring bedside manner, thorough explanations and gentle, patient care for my mom. James, Rylea and Dr Boyd are super stars at Duke Regional and I'm grateful you're here. Thank you!! read more

Shitty ass place I came to the emergency room 3:00pm and never got to see a doctor I stays to 10:00am read more

Duke Regional Hospital - This is the shitty place - Hospitals Near Me - Durham, North Carolina

My friend came in today with her brother , mom , step dad and other relatives because her brighter seemed to be laced . They weren't very helpful and told him to just sleep it off in the hospital without checking his blood for any kind of drugs . They took his pee and it sat there for 2 hours untouched . I've asked for water 3 times because they're on lockdown just couldn't leave and get it myself , it's been 2 hours and they still haven't brought that . Terrible attitudes . read more

The lack of compassion at entering was astonishing, the security made it feel so unwelcoming and wrong that it has definitely diminished the reason we came which was the birth of my first grandchild. First to have all waiting rooms closed and only 2 people to support the patients without mandating masks due to elevated respiratory viruses is nonsensical. Also it just felt like a power trip because the upstairs security and labor and delivery team is amazing and supportive, and doesn't understand why the downstairs security is being that way. Just totally frustrated, would have chosen a different Healthcare system if we would have known it would be like this. read more

Understaffed and poorly organized would sum up my most recent experience here. It took 5 hours in an ER holding area to find out a doctor who specializes in what we needed would not be there until 8AM. They expected us to stay the night. When I said we would prefer not to stay all night we were referred to an outpatient walk in service. When I inquired with the service (clinic) we were referred to, the person answering the phone at said service made it clear they didn't take walk-ins and then forwarded me to the Doctor's voicemail to explain the situation and leave a call back number. It's been a week since my first message to that service and still no call back. Very poor referral on top of the entire experience. read more

I can't speak for any other part of the hospital except for the Cardiology/Surgical team. If this is your first time coming to this hospital, give yourself ample time to arrive because construction Eno route around Durham is a mess. The main entrance is easy to find and drop off someone. There isn't a valet or parking service, you'll have to drive back down. However, Each time I've come here, I've never had any issues finding parking. Front the main entrance, registration is directly to your right. They were prompt and courteous. They didn't look confused like some places I've been to. They spoke kindly and showed us genuine concern. Someone from surgery came shortly after pickup and escorted us with a wheelchair. Right past the registration is a gift shop and a small coffee area that sells Starbucks coffee. They also have light snacks for purchase. Once in the back, they allowed me to stay in the small room where they start IVs during the whole time until the procedure was over. Which I appreciated because I didn't want to wait in the waiting room with sick people lol. And this room allowed me to have privacy and a place to store my things should I want to leave it and get coffee. Hope this info is a helpful! read more

This place is horrible the doctors are walking around laughing people are waiting it's not even that crazy busy in the emergency room I overheard doctors going back and forth about coming in my room matter fact it wasn't even a room jus an area with curtains ... I sat up front watched people go to the frontndesk and complain that had minor problems and skip me mind you I've been waiting for hours jus to come to the back and not have any doctor even acknowledge me or anything very unprofessional and this is a hospital .. DUKE hospital all this money invested into Duke jus for it to be ran like a circus . Ridiculous!!!' Do better get people who gives a crap and not jus fooling around !!!! read more

Still a great hospital. I was born here! I had a very good experience with the entire staff during my myomectomy procedure. The nurses and doctors were extremely kind and accomodating. My only suggestion would be to renovate the hospital so that the outside reflects the awesome service you receive inside. read more

Duke Regional Hospital - Hospitals Near Me - Durham, North Carolina

We could not have been happier with our experience in labor and delivery. Despite a long and painful personal experience, bringing my daughter into the world, the team who helped us included nurses Carolyn, Bridget and Debbie, Dr. Bird, Dr. Heath, Dr. Jarvis (all labor/delivery), Kelsey, Danielle, Holland, Brittany, Kristy, and Clare (all postpartum recovery nurses). They took very good care of us and prioritized both the health and wellness of mom and baby along with our birth plan, really respecting our wishes and giving us time to make informed decisions in the moment. Overall, from start to finish everyone was absolutely wonderful and we're so grateful! read more

Duke Regional Hospital - She's got one of these down... ;) - Hospitals Near Me - Durham, North Carolina

Recently I've been to duke reg. three times. Once for severe nausea and vomiting - I hadn't been able to keep food, fluids, or very important medications down for over a week. I got fluids, but was released still vomiting (with no treatment for keeping down my medication or food or fluids). Another was for a mast cell reaction requiring multiple epipens. I had a reaction to the epinephrine which caused the worst pain of my life... Worse than natural childbirth or gallstones (for which I revieved 3 doses if morphine for). Even after going through a patient advocate, they maintain that patients do not have the right to have pain managed- acute or chronic (tell that to the guy who gave me morphine) Lastly, I was hospitalized for depression issues and the psych dept was pretty terrible. There was nothing to do and you didn't have access to councelrs so people just wandered around. If you aren't depressed going in, you soon will be. They'll probably flag my record for this, but they are broken and have forgotten the hypocratic oath. If I was dying I wouldn't trust them to save my life. I won't go back. read more

this business is terrible and unprofessional. they only come in for the money and to take pictures in their uniforms read more

Duke Regional Hospital - this is the shot they forced in my arm before dragging me away no explanation to what it is nor was i given a bandaid - Hospitals Near Me - Durham, North Carolina

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I was at the hospital visiting my grandmother and the nurse Bryce smelled like marijuana and seemed quite unprofessional at times. I think she was on the 2300 floor and I over heard him talking about smoking with another female employee. This made me very uncomfortable hearing this. read more

February 22, 2021, was the first and only time I stayed overnight, at Duke Regional. I was there for a shoulder reconstruction, although I had several surgeries at the main hospital, previously. I was overwhelmed with Duke Regional professionalism and the structure of their staff, especially when an unexpected problem occurred. Although it wasn't planned for me to stay overnight, they admitted me without hesitation, because of a complication. Everything scheduled that day was either early or on time. When I arrived in my room, I remember this, cute, little nurse introducing herself as Vanessa, and reassuring me that she would take good care of me. Of course, I knew, that I was a complicated patient, so I observed her reaction when reviewed my long medication list. As she was asking me questions about them, she noticed an impediment with her monitor, she then told me that she'll be right back with some help fixing it, which she did. Minutes later, something else happened to the monitor. Again, she wasted no time getting help resolving this problem. My perception of her, at that point, was that she knew it was a time-sensitive situation, by my needing of my meds asap, and she reacted accordingly, fast. Fortunately, there weren't any more coincidences, although she kept reassuring me that everything's gonna be alright. Even though medical staff members seldom receive the recognition they are deserving of, I'm, particularly, giving Vanessa Hayes, hers because she kept her professional promise, by taking great care of me. Thank you, sincerely, Bickett Fort. read more

Came in about to pass out, had to wait 4 hours in the ER. A few others who came in before me told me they had been waiting over 4 hours. This is ridiculous. Whats the point of calling this an EMERGENCY ROOM if theres no urgency in the slightest. read more

Patient care here is topnotch. Parking is easily accessible. Cafeteria has great healthy options and salad bar. read more

I had been putting chemicals in my pool for the end of the season and ended up getting acid splashed in my eye. Though I took all the precautions noted on the internet, everything I read still said to seek medical attention. I went to the ER and they took me in immediately to triage and did all the eye testing to ensure that I hadn't done any damage to my eye. I was in and out in under an hour even though the waiting room had a good number of people waiting. I can't express how grateful I am that they took my incident seriously and took all precautions to ensure that I had not damaged my vision. Highly recommend! read more

Wait times are extremely long. Be prepared to spend an entire day here in pain. We've been waiting in the ER holding area for 8 hours and counting. I've seen VA emergency rooms move faster than this. Nothing private about this private hospital. Avoid if you can. read more

This is by far the worst hospital I ever stayed at. The cafeteria staff were very rude and not helpful at all. The nursing staff was terrible as well. I had to wait hours for my pain pills after I was out of surgery and already in extreme pain. No CNA ever checked on me or helped me with anything during my entire 2 day stay at the hospital. It was only one CNA on the entire floor. It was worse experience I ever had in a hospital. read more

Very nice facility and staff. Clean. Amazingly, the draperies, curtains and upholstery matched and there were pictures on the wall; the floors were gleaming; food pretty good; they're obviously focused on good care. Nice cafeteia with helpful staff. Terrific gift shop and coffee shop in lobby, and valet parking saves the day when weather is rough. Security was helpful with temporary parking for a discharge pickup. Only downside, the staff are pretty busy and stretched--which appears to be the case everywhere else too. This is a good place to go when you need a hospital! read more

I gave birth to my daughter here and had a great experience. The facilities were great and the staff was wonderful. The doctors and nurses were all amazing and so caring. My delivery ended in a c section and so we encountered a lot of different doctors and nurses, all of whom were upstanding professionals. Inpatient care was also spectacular. Every single nurse took care of us so well and my doctors all came in at some point to just check on us and say hello. We got a warm cookie each day we were there and when we left they sent us off with a mini bundt cake as a congratulatory treat for having a new baby. The doctor who performed our c section also gifted us a little Duke onesie for the baby which was so kind of her to do! read more

Hubby has been admitted to the hospital for low heart rate. I could not go to the room with him because of corona virus stipulations. He had not eaten in 12 hours. They never offered him anything. The nurse told me that lunch would be delivered within the hour. I reminded her that he had not had any food for over 12 hours. I had to ask her to have someone take him some snacks. (she should have offered) The following day hubby went down for a procedure and they removed the heart monitoring pads. They advised his nurse, Talia, that he was being returned to his room. My husband she his nurse replied, ok. I called to check on my husband and he told me that he has been in his room for four hours without the monitor being connected to his chest. I called the charge nurse Ellaine, and asked her why was he not being monitored. She said she is not "familiar" with my husband, but she is aware that he is on the floor. She apologized for the nurse not hooking him up. They sent a CNA in to add the pads back on him and hooked him back up. The blood pressure machine is still on his covers blowing up, but it was not placed back on his arm. I called the charge nurse again, "she was not available". I then asked for the nurse. The nurse, Talia, advised that she was not aware that my husband had been returned to his room. I advised her that my husband told me that the the transporter announced that he was returning my husband to his room. I asked the nurse how often are they required to check on their patients, she said every hour and the nurse assistants also check and there is a monitoring crew that looks at the heart monitors in a separate room. So I said the ball was dropped from three separate people concerning my husband. There should have been a red flag from the heart monitoring room because my husband was off line for over 4 hours. The nurse did not check for over 4 hours nor did the nurse assistant check for over 4 hours. The charge nurse then got on the phone and said she was investigating and waiting for the transporter supervisor to call her back because the transporter did not alert the nurse that my husband was back. I informed her that I worked in the hospital years ago and was not aware of any procedure that took four hours except for surgery, and the ball was not dropped by the transport. She will have the operations administrator (Stewart) call me. 3/31/20 2:31pm read more

DOUG LANE at duke regional hospital didn't listen to anything I said and tried to diagnose me with acid reflux when I have PLUERISY IN MY LUNG. The nurse had the audacity to tell me "you're in luck we have our fastest team on right now" meaning they were soooo lazy and their only goal was to get me to leave, didn't check on me at all. And the doctor gave me a stomach number which didn't help my pain AT ALL and I told them that and that should have been their FIRST clue that it wasn't my stomach. But they're not smart or good at medicine in the emergency room. The doctor that I saw that correctly diagnosed me was APALLED at their negligence read more

They took 7 hours to see me from the ER. Staff was okay though. They did address my concerns though.

Best treatment ever. Went in for an MRI and was diagnosed with a stroke. My care couldn't have been better. Thank You.

Jim N.'s post was back in 2009 and it could still be valid today, except, not a stretched staff. I am 58 years old and have been in hospitals from day one, so I know about them. This hospital is great! I started out with outpatient sector and then had surgery 3 weeks later... I am amazed at how good and consistent everyone was. Easy access by the roads, easy parking, minimal waiting (they were on time every time) Staff from Doctors to Dietary to house keeping.. all professional, kind and helpful and the most important part, know their jobs. This hospital is what every other hospital in the country strive for. read more

Beware of "surprise billing" by radiology groups providing scans in the ER (and perhaps other services--anesthesiology??) operating within Duke Regional but billing separately, and hence considered out of network by insurance. This happened to my wife, who was admitted in severe pain and unable to make decisions--even if offered, which they were not. I understand from the national press that this is a national problem, but Duke should be ashamed of its participation in this sort of activity. My understanding is that if we had gone to Main Duke, rather than Regional, all services would have been in network. We can afford the extra charge, but we feel very sorry for those who cannot. No notice given--and I think that one of the scans was medically unnecessary. Incidentally I am a 32 year Duke employee and have nothing but respect for the institution as a whole. But I think the university can do better than this with regard to what are essentially helpless and uninformed ER patients. I'd really like to know what Duke's long-term lease from the County has to say about insurance acceptance--we have Medicare plus a supplement. read more